Drayton Motors  Avis 

638
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Drayton motors of Louth My husband and I bought our first JAECOO 7 . It was worth the wait to get the spec we wanted . Picking up our new car yesterday, was to say the least a very pleasant expe... Voir plus

Noté 1 sur 5 étoiles

"New engine" supplied and fitted at Vauxhall Cleethorpes, sounds louder than the one that was in before. Is now in for its 4th oil leak in a month. No documents supplied for the work done... Voir plus

Noté 5 sur 5 étoiles

Purchased a brand new BYD from Drayton motors, Boston, Lincolnshire..... could not be happier.... dealt with Josh who was professional/helpful throughout my transaction, would not hesitate to purchas... Voir plus

Noté 5 sur 5 étoiles

We can highly recommend this dealership in Grantham. Molly & her colleagues are fantastic & nothing is too much trouble. Although we will be purchasing later in the year they have already helped us ch... Voir plus

À propos de l'entreprise

  1. Concessionnaire automobile

Écrit par l'entreprise

Welcome to the Drayton Motors Team, Lincolnshire's No.1 Dealer group for Kia, Suzuki, Omoda & Jaecoo. We are based in Boston, Louth, Grantham and Scunthorpe. We are a multi award winning business, including several for our customer satisfaction results.


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3,8

Bien

TrustScore 4 sur 5

638 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 11 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,8

Tous les avis

(638)

33 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Exceptional Service

Just picked up a Kia Sportage from Drayton Motors, Boston. The whole experience from initial contact through to drive away was exceptional. Our sales contact,Troy, provided great personal and professional service throughout.
Highly recommended.

17 avril 2024
Avis spontané
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Réponse de Drayton Motors

Thank you for your 5 Star review Clive, much appreciated and enjoy your Sportage.

Noté 5 sur 5 étoiles

Highly Recommended

Richard provided great customer service, I really appreciated how he explained everything to me throughout the sale. Darren was very helpful too. Highly recommended.

11 avril 2024
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Réponse de Drayton Motors

Thank you Diana for your lovely review and 5 Stars. We look forward to seeing you again soon, best wishes

Noté 5 sur 5 étoiles

Excellent customer focused

Excellent customer focused, insightful service, friendly and not pushy.

14 mars 2024
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Réponse de Drayton Motors

Good Morning David and thank you for your 5 Star review and great comments, all the best from the whole team.

Noté 5 sur 5 étoiles

Excellent Company

Had the pleasure of dealing with Drayton motors recently , we genuinely felt like valued customers from the moment we entered the showroom , it was nice that we where acknowledged by a sales person and told if you need any help just give me a shout , excellent as this is how we like it and not the hard handcuff sales technique some companies use , we where treat very professionally by Sean Faggetter who was very knowledgeable in the products on sale , many thanks for your assistance and we will be back soon to purchase a used Kia

6 avril 2024
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Réponse de Drayton Motors

Good Morning Paul and thank you for your 5 Star review and great comments about Sean. We look forward to seeing you again soon and if there is anything else we can help with in the meantime please contact Sean directly, all the best

Noté 5 sur 5 étoiles

New car purchase

Arron the salesman was good to deal with

22 mars 2024
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Réponse de Drayton Motors

Thank you for your review and 5 Stars, we look forward to seeing you again in the future.

Noté 5 sur 5 étoiles

XCeed purchase

Very helpful sales team that were able to process my purchase very quickly for a very good price.

25 mars 2024
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Réponse de Drayton Motors

Thank you for your review and 5 Stars Callum, we hope you love your XCeed and look forward to seeing you again in the future.

Noté 5 sur 5 étoiles

Kia Rio

Bought a Kia Rio online from Drayton Motors Louth without viewing first. Car was in excellent condition as described. Sean made the process very easy and even came in on his day off to suit my availability. Would highly recommend!

27 mars 2024
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Réponse de Drayton Motors

Thank you Lucy for your review and 5 Stars, I will forward on to Sean so he can see your comments and we look forward to seeing you again in the future.

Noté 5 sur 5 étoiles

I came to Kia Boston because of the…

I came to Kia Boston because of the sale's man Jamie warman and because this is my fourth new Kia .

2 avril 2024
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Réponse de Drayton Motors

Thank you for your lovely comments about Jamie and your 5 Stars Colin, much appreciated and thank you for your continued loyalty, all the best.

Noté 5 sur 5 étoiles

It was an excellent service and the…

It was an excellent service and the process was clearly explained, especially with Megan Anthony keep it up excellent customer service

11 mars 2024
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Réponse de Drayton Motors

Thank you for your 5 Star review, we are so pleased you enjoyed your experience and look forward to seeing you again soon, all the best

Noté 5 sur 5 étoiles

Drayton motors Louth fantastic team.

We just changed our Sportage at Drayton motors Louth. Sean the sales man was absolutely fantastic, friendly, joking and so happy in his job, it made you feel at home. Nothing was to much trouble, he helped with everything we wanted to know. With photos and videos he kept you updated on the process of the sale .
He went above and beyond.
It was also nice the sales manager came over to congratulate us on our purchase too .
You wouldn't get that anywhere else.
Fantastic team at Kia Louth definitely will be buying my cars from there again. Steve and Wendy.

28 mars 2024
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Réponse de Drayton Motors

Good Morning Steve and Wendy and thank you so much for your lovely words and 5 Stars. Sean is our superstar and has just won Sales Exec of the Month at Louth which is obviously very deserved. We hope to see you again in the future, best wishes.

Noté 5 sur 5 étoiles

Friendly and welcoming

We have just bought our second SUZUKI SWIFT form Drayton motors Boston which we are very pleased with. Many thanks to all at Drayton motors, but especially to MEGAN, she helped us through the whole process and nothing was too much trouble for her, she is a real star.
Barry & Jeannette

25 mars 2024
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Réponse de Drayton Motors

Thank you Barry & Jeannette for your 5 Stars and super comments about your experience and Megan, we are so pleased you love your Swift and look forward to seeing you again in the future, all the best.

Noté 5 sur 5 étoiles

A rural gem.

A friendly, courteous and professional service provided throughout the purchase process. A hidden gem set in a rural location.

20 mars 2024
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Réponse de Drayton Motors

Thank you for your 5 Star review and great comments Philip, much appreciated.

Noté 5 sur 5 étoiles

Superior Service from Sean!

I bought a Tesla Model 3 from Drayton Motors. Sean was extremely helpful and went above and beyond, from taking additional pictures of the car (as we were hours away so couldn't visit easily to check), to picking me up from the train station on his day off to pick up the car. I'd highly recommend Sean and the team!

2 mars 2024
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Réponse de Drayton Motors

Good Morning Brett and thank you for your glowing 5 Star review, we will ensure Sean gets to see your review and we hope you love your Model 3, all the best

Noté 5 sur 5 étoiles

Couldn't wish for better 5* service

They are not like the normal pushy sale we all hate to deal with. More like a trusted family member or a friend you take along for advice. And the after sales service is second to none

11 mars 2024
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Réponse de Drayton Motors

Good Morning Alan and thank you for your review and lovely comments, we take pride in dealing with every customer like a member of our own family so we are very pleased to read your review, thank you and best wishes

Noté 5 sur 5 étoiles

Friendly Knowledgeable Sales Service

Had an excellent experience with Troy at Kia Grantham when looking for our first electric car. He took the time to show us some different used options that we also test drove that might suit us after we explained our particular requirements. Unfortunately there weren't any options in stock that quite met what we needed. (We settled on a new van based electric MPV in the end). We'll be back when our other car comes up for replacement in a couple of years. - loved the EV6!

7 mars 2024
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Réponse de Drayton Motors

Thank you for your 5 Star review Tony, we are sorry we couldn't assist you this time but will look forward to welcoming you back in the business in the near future, all the best

Noté 5 sur 5 étoiles

Drayton Motors Kia Boston

Great service from Jamie, he helped with my px and new car purchase, nothing was too much trouble and genuinely helpful. Going above and beyond expectations. Thank you so much! Loving my new car 😁

1 mars 2024
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Réponse de Drayton Motors

Thank you for your 5 Star review Nikki, we are so pleased Jamie could assist you. Don't hesitate to contact us if you require anything else and we look forward to seeing you again in the future, best wishes

Noté 1 sur 5 étoiles

Bad attitudes and thieves.

What started as a pleasant experience ended up being hardship and nigh on theft. With in 1 day, I had 2 voicemails and an email for the deposit of 250 on the car. Which I paid as I was going ahead. Despite their extortionate 15.9% finance deal. They did offer some attractive offers my way and was agreeing to it. Though in the end I intended to take the finance elsewhere and source it myself as there were better deals. This was the first attitude shift. All deals were stripped and it was the base price for the car as I was not going through them. I was told "well we can't stop you." I still continued with the vehicle, however a better spec at a more affordable rate came up. 9.9% interest, the payments were far cheaper and so I asked for my 250 back. I was immediately inundated by phone calls and email chasers. I provided my BACS details as requested and this was processed allegedly by their finance team. Almost 2 weeks later, I am still chasing my money as they are not sending it and fobbing me off. Il get back to you shortly was the last email.....waiting 36hrs and still nothing. Never known an attitude shift like it. Poor representation of the KIA brand and by far poor representation of sales staff. Have now had to threaten formal proceedings as they are still unlawfully with holding my money.

Unless you're dead set certain on the car, DO NOT pay them a deposit as they will drag their heels if you change your mind....and for heavens sake do not change your mind as their attitude with you....your lower than faeces to them.

22 février 2024
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Réponse de Drayton Motors

Hi Lewis. Firstly, I am absolutely aghast at what I have just read as that does not reflect on how we run this business and treat our customers. I don’t quite think the whole truth has been made available on here as we’re desperate to get the money back to you but we need you to provide us proof of your bank details, not just an email with it written down as that could be anyone’s details. We want to make sure it goes to the right person which we’ve detailed for you. I also refute the allegation that we have treated you with any form of disrespect - Aaron and my Management Team are the most genuine and kindest of people and would never treat anyone poorly. The incentive we offered you to help with your finance package was called a Finance Deposit Allowance which is an allowance towards your deposit for your finance case. We cannot offer you that should you not take our finance package for obvious reasons. We appreciate that in this day and age that our support is sometimes required which is why we offered it. I also refute that we chased you for the deposit as it was you who was desperate to purchase the car after you told us you’d just missed out on one. However, if someone tells us they want to buy a car, is it so wrong of us to make that happen for you? Imagine if we had shown no desire to sell you the car and it went to someone else, I doubt you would’ve been impressed with us in that situation! We also said it was absolutely fine for you to withdraw from the sale even though you said you had to because you bought a manual and your wife can’t drive them. That wasn’t an issue and we wished you all the best. We’re certainly not being difficult - we just ask that you provide proof of your bank details so we can make sure your money goes back to you. Kindest regards, Lee Jones (General Manager).

Noté 1 sur 5 étoiles

AVOID AVOID AVOID

I booked my car in to change the clutch with these guys, 4 weeks later I turned up for my appointment. They changed the clutch but not the flywheel and sorted the actuator in the gearbox. £4038 later and 5 months later and the clutch started to make noises. I had the car checked at another garage and and they showed me that Drayton Motors had missed one of the gearbox plugs. I went back to see DM to see what the issue was, and they charged me £100 to tell me that the flywheel needed changing!!!!! Why would anyone change a clutch and not a dualmass flywheel at the same time? Seems odd, but they charged me another £1400 just to do that and another £1600 for another clutch. IS IT ME OR DO THEY HAVE AN ISSUE WITH BEING ABLE TO CORRECTLY DIAGNOSE AN ISSUE????
If I went to a back street garage, it would have been a lot cheaper and probably done correctly.
Not recommending these guys.

2 janvier 2024
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Réponse de Drayton Motors

Hi Alex,

Firstly, I am sorry to read your disappointment in us, but I think it is fair to say that quite a few parts of the truth have been redacted in your statements. Initially, you did bring your vehicle in to us for inspection and the replacement of the clutch and actuator in December 2022 on 93,000 miles. At this point, there was no excessive play in your flywheel and therefore replacement wasn’t required. We pride ourselves on only replacing parts and charging customers for what is necessary, and we would’ve replaced a part unnecessarily if we had replaced and charged you for your flywheel too. However, upon your next visit to us in March 2023 on a further 10,000 miles at 103,000 miles, you reported a new noise coming from the area where the flywheel was and you didn’t wish to pay for us to investigate it. Upon you taking the vehicle to another garage and reporting your concern, we went to that garage and brought the vehicle back and found no fault whatsoever with what was reported. Now, in 2024 on 124,000 miles, you have had a new clutch and flywheel replaced by us having covered nearly 30,000 miles since you originally had a replacement clutch. I think it’s fair to say that, perhaps due to the high mileage you cover, (AND THAT YOU USE THE CAR AS A TAXI) this is why you have needed to have parts replaced. We do wish you all the very best and do hope to see you again in the future. Drayton Motors Kia.

Noté 5 sur 5 étoiles

I WOULD LIKE TO THANK KIA AND SCOTT…

I WOULD LIKE TO THANK KIA AND SCOTT WALKER FOR HIS ABSOLUTE AMAZING SERVICE HE WAS SO WONDERFUL WENT ABOVE AND BEYOND ALL I EXPECTED AND THE CAR IS WONDERFUL
THANKS TO SCOTT HOPE TO SEE YOU AGAIN IN THE FUTURE . LIZ WATERS

2 mars 2024
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Réponse de Drayton Motors

Good morning Liz and thank you for your 5 Star review and lovely comments, we are so pleased you love your new car and look forward to seeing you again in the future, best wishes

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