I placed a large custom order needed for an event. I tried reaching out about my order via phone, email, and social media multiple times and received no response. They charged my credit card for the o... Voir plus
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Lisez les avis des autres
Hello, We loved working with y'all. The only frustrating part was actually trying to order. Due to the limited global stock, our options were limited. However, even after picking different option... Voir plus
L'entreprise a répondu
We were in a hurry to order cups for a charity golf outing with a logo that we had designed using powerpoint. The Drinkbranders.com team helped us pick a quick order insulated cup, redid the logo pro... Voir plus
L'entreprise a répondu
I cannot express how happy and thankful I am to have worked with the Drinkbranders team on a branded water bottle project. I needed a quick-turn project done, as I had a local vendor back out on me.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DrinkBranders has your back! We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.
Coordonnées de contact
Etats-Unis
- drinkbranders.com
3,5
Moyen
210 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Overall a Good Experience
Drink branders staff and product was and is great. Supply chain and website challenges caused a few difficulties.
4 décembre 2021
Réponse de drinkbranders.com
Thank you for your review, Stephanie.
The supply issues going on world-wide are indeed frustrating-- especially tough having it completely out of our control. We apologize that it made your experience less than 5 stars and cannot wait for things to hopefully turn around soon! We hope to work with you again soon. We promise to keep doing everything we can to make our customer's experiences as positive as possible.
First time ordering from Drinkbranders…
First time ordering from Drinkbranders and we love our bottles. They look great and came in a timely manner. We'll be using Drinkbranders again soon!
3 décembre 2021
Réponse de drinkbranders.com
Thank you so much for the review, Denon! Thank you also for your first order with us :-) We are so glad you had a great experience and look forward to working with you again soon!
Amazing Work
I came across this site by chance when I was looking for items to put in the companies swag bag. From start to finished everyone I've dealt with was extremely professional and helpful. I will definitely be a repeat customer!
3 décembre 2021
Réponse de drinkbranders.com
We are so happy to hear that, Cassandra! Thank you very much for the review. We look forward to working with you again :-)
Repeat Order
This is my second order of Contigo Addison water bottles. This order was handled promptly and received in the requested timeframe. The screen print design has remained as new despite daily use by our employees. No complaints!
2 décembre 2021
Réponse de drinkbranders.com
Thank you very much for your review and especially for your continued business! Our customers means everything to us so this means a lot. We love the Contigo line and are thrilled to hear you're happy with our the high quality imprinting methods! We look forward to working with you (yet again) soon! :-)
Great product and service
Great product and service! Our crew loves the large Nalgene bottles with our logo on them.
2 décembre 2021
Réponse de drinkbranders.com
Hi Cheryl! Thank you so much for your review! We would love to see your cool, new Nalgenes all completed if you'd like to post a photo to one of our social media pages like Facebook :-) We appreciate your business very much and hope to work with you again soon!
Réponse de drinkbranders.com
Thank you, James! We really appreciate you taking the time to write a review and are so glad you had a great experience. Our customers are everything to us, so the feedback means a lot. We hope to work with you again soon!
Amazing!
Drink Branders was amazing - their representatives were super helpful in answering questions and providing insight; order was shipped timely and was exactly what was expected.
21 novembre 2021
Réponse de drinkbranders.com
Thank you so much for your review, Shelley! We appreciate your business very much and are so happy you were pleased with your experience. We think our team's pretty great :-) We look forward to working with you again!
Excellent customer service and a top…
Excellent customer service and a top notch product. I was pleasantly surprised by the bottles and was fully assisted throughout the whole process. I greatly appreciate the excellent work.
15 novembre 2021
Réponse de drinkbranders.com
Thank you very much for taking the time to review, Austin! Serving our customers well is VERY important to us and we are so glad you had a great experience.
We hope to work with you again soon!
It was a pleasure working with Rick and…
It was a pleasure working with Rick and Natalie! We love our products and will be ordering again in the future!
13 novembre 2021
Réponse de drinkbranders.com
Thank you so much for your review!
We are so happy to hear about your great experience with Rick and Natalie (we think they're pretty great, too) :-)
We'd love to see a photo of your finished product if you'd like to post to our Facebook or Instagram page.
Looking forward to working with you again soon!!!
Good job Drinkbranders!
Very easy to work with and more than satisfied with the final result! Looking forward to working together in the future!
9 novembre 2021
Réponse de drinkbranders.com
Thank you for your review, Anthony!
It makes us happy when our customers are happy :-)
We look forward to working with you again soon too.
Great Company and Service
I had a wonderful experience with DrinkBranders ordering water bottles for a school. I had personalized service with our service rep and designer--both were extremely helpful and very responsive to any questions. We were having issues securing inventory and they went above and beyond to recommend replacements so we could get our bottles faster. The quality was great and the school was impressed. The website was also easy to use and order. We will be back for more items in the future.
1 novembre 2021
Réponse de drinkbranders.com
Thank you so much for your thoughtful review, Tiffany! Happy customers are everything to us and we sincerely appreciate your business. Inventory is a huge frustration within our industry (and many others in the world) and we are appreciate you recognizing that's out of our control. So glad we found you something that worked and they turned out great! We'd love to see a photo of the finished product if you'd be willing to post to any of our social media platforms like facebook or Instagram. Thank you again for being part of the DrinkBranders family!
5 stars for customer service
5 stars for customer service! Outlines of logo/image differed slightly from the proof, and the color quality was a shade below what Nalgene was able to produce, but the prices were better by enough for us to continue working with drinkbranders.
1 novembre 2021
Réponse de drinkbranders.com
Hi Blake! Thank you very much for the review! Customer service is a top priority so we appreciate you recognizing that. As far as your color concerns, do you have any photos of what you're referencing as we would certainly like to take a look please. If nothing more, at least a good reference point for doing things better in the future as our quality is something we pride ourselves in greatly and very rarely have any issues/complaints about.
If you could please send any pics to: amber@drinkbranders.com I'd love to take a look and see what you're seeing.
Thank you so much for your business!
Check out process was easy
Check out process was easy, and product was received in a timely manner. Great quality product!
1 novembre 2021
Réponse de drinkbranders.com
Thank you for your review, Holly! We are so glad you found it simple and timely. Quality and service are of the utmost importance to us so thank you for recognizing that and taking the time to write a review. We hope to serve you well again soon!
Great customer service, excellent product!
We happened upon DrinkBranders on the internet and were so pleasantly surprised!
We were having trouble confirming inventory with other vendors. I called DrinkBranders and was immediately impressed with the customer service. We placed the order, and the great customer service continued throughout the entire process.
The product arrived and looks absolutely great.
We are so happy with our experience with DrinkBranders, we will definitely be using them again!
1 novembre 2021
Réponse de drinkbranders.com
Thank you so much for your review, West Sixth Brewing! We are so glad you stumbled upon us and hope we have the chance to work with you again soon!
In an industry that is struggling with inventory, and things out of our control, happy customers are everything to us. Thank you for mentioning our customers service as it's something that we sincerely strive for--a reputation of serving our people well! If you take a picture of your final product, we'd love to see it on our facebook or Insta page! Thank you so much again for your business :-)
600 Thermos Order was Perfect
The service before the purchase was excellent and the quality outstanding. Best experience I've had in a year in buying promotional items. Quick, accurate shipping.
28 octobre 2021
Réponse de drinkbranders.com
Thank you, "Don in sunny Florida" :-) This review means a lot to us. We appreciate you taking the time to post it and are grateful for your business! So happy you had an awesome experience. We'd love to see how your bottles look if you wouldn't mind posting to our Facebook, Instagram so we can see! Or, feel free to email me a pic amber@drinkbranders.com and we can post with your permission.
Again, thank you for being a DrinkBranders customer!!
I have to pay for new art setup when it…
They really care about the customer and have great product.
26 octobre 2021
Réponse de drinkbranders.com
Hi Tami! Thank you so much for your time on the phone today, I am so glad we were able to resolve your issue and clarify. Thanks so much for being a consistent great customer!
Marcus
They were perfect
They were perfect ! Can’t wait to order more. Thank you for your help choosing colors and design.
Julie
23 octobre 2021
Réponse de drinkbranders.com
Julie! Thank you so much for your review :-) Love your energy and are so happy that you had a great experience.
Would LOVE to see your final product if you'd like to share a pic on our Insta or Facebook page! We love seeing our customer's drinkware in action.
Really appreciate your business and look forward to the next time!
Thanks again,
The DrinkBranders Team
Graphics Department is the best.
Very easy to work with. Got products in a reasonable time. The quality was excellent. The Graphics department was very knowledgeable and easy to work with.
19 octobre 2021
Réponse de drinkbranders.com
Thank you very much for your thoughtful review, Chris!
We love our team at DrinkBranders and are so happy you had a great experience. We'd love to see your final product if you'd like to snap a pic and share on our Insta or Facebook page :-)
Hope to work with you again soon!
Thanks Chris!
Réponse de drinkbranders.com
Thank you, Happy Customer :)
We love and appreciate the feedback!
Happy thus far
So far, I received my 72 custom made cups in the timeline that was promised. I am pleased with the product. Only reason for 4 stars is I want to see how well the cups hold up over time.
Overall, very pleased with the product, the customer service, and the timely interaction.
13 octobre 2021
Réponse de drinkbranders.com
Thank you for your review, Paul!
We are happy to hear that everything was as promised :-) Serving our customers well is very important to us. If you feel we deserve that extra star after you've had time to test out your product, it would mean a lot to us!
Thank you so much again for your business and we hope to work with you in the future.
Take care!
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