I placed a large custom order needed for an event. I tried reaching out about my order via phone, email, and social media multiple times and received no response. They charged my credit card for the o... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hello, We loved working with y'all. The only frustrating part was actually trying to order. Due to the limited global stock, our options were limited. However, even after picking different option... Voir plus
L'entreprise a répondu
We were in a hurry to order cups for a charity golf outing with a logo that we had designed using powerpoint. The Drinkbranders.com team helped us pick a quick order insulated cup, redid the logo pro... Voir plus
L'entreprise a répondu
I cannot express how happy and thankful I am to have worked with the Drinkbranders team on a branded water bottle project. I needed a quick-turn project done, as I had a local vendor back out on me.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DrinkBranders has your back! We love helping people and their brands succeed in the world of promotional drinkware. We’re known for our excellent customer service with knowledgeable people you can actually talk to. We offer quality products, your own Dedicated Graphic Designer and personal Custom Drinkware Expert. We’ll guide you every step of the way, from concept to delivery.
Coordonnées de contact
Etats-Unis
- drinkbranders.com
3,5
Moyen
210 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service and great…
Great customer service and great products. Everyone I've dealt with throughout the ordering process is always really helpful and makes sure the job gets done correctly.
12 octobre 2021
Réponse de drinkbranders.com
Thank you so much for your review, Jordyn!
Our customers are everything to us so this review is music to our ears. We'd love to see the final product if you'd like to share to our Facebook or Instagram page! We love seeing our customers branded drinkware in action! :-) Thanks again for your business and we hope to work with you again soon!
Easy to work with and re-order
Easy to work with and re-order. The bottles look great!
12 octobre 2021
Réponse de drinkbranders.com
We appreciate you taking the time to post a review, Ashley!
We are so happy that you found it easy and that everything turned out as you imagined. We'd love to see a pic if you'd like to share on our Insta or Facebook page :-)
We hope to work with you again real soon!
So happy with our nalgene bottles
So happy with our nalgene bottles! They look so good. Will be using drinkbranders again!!
7 octobre 2021
Réponse de drinkbranders.com
Thank you very much for your review, Grayson!
We love the Nalgenes too :-)
So happy that you're happy! We hope to work with you again real soon!
If you'd like to post a pic so we can see your final product in action, please share to our Insta or Facebook page!
Easy to design and order!
I ordered custom coffee mugs and they turned out great! It was easy to order and I had all the help i needed designing the mugs. I am very pleased with my order, and I would order again from this company in the future. Thank you.
6 octobre 2021
Avis spontané
Réponse de drinkbranders.com
Thank you so much for your review, John!
We really appreciate your business and are so glad that you're happy with your order.
We'd love to see a pic of the final product if you'd like to share it on our Insta or Facebook page :-)
Looking forward to having the chance to serve you again soon!
Product looks great
Product looks great. Very pleased with the end product. Gave a four star instead of five star as the selection of product was limited to supply issues from Manufacturer, I know this is out of Drinkbranders control.
5 octobre 2021
Réponse de drinkbranders.com
Thank you for your review, Brian!
We are so happy to hear that you are pleased with the end product and I trust you were served well as that is top priority :-)
You are correct that we unfortunately cannot control the supply issues happening all over the nation. No one is more concerned about that than us, as Covid has not been kind to our business.
These reviews affect us greatly and if you feel we deserve that extra star based on the things that we CAN control, it would really mean a lot. We sincerely appreciate you and your business regardless, and hope to have the chance to serve you again in the future!
Amazing Customer Service!
The design team at drink branders was extremely helpful and very fast to reach out to me upon my request for a design mockup, as well as through the communication process. They worked with me as I changed my design and were very helpful in explaining the checkout process. My order came out exactly how I had hoped and I will definitely be working with them in the future for customized items like the company tervis's that they just made for me.
4 octobre 2021
Réponse de drinkbranders.com
Thank you for your review, Delaney!
We would love to see your final product if you could post to our Facebook or Instagram pages :-) We are so happy that you were happy and look forward to working with you again soon!
Fast Delivery & Professional Design
We were in a hurry to order cups for a charity golf outing with a logo that we had designed using powerpoint. The Drinkbranders.com team helped us pick a quick order insulated cup, redid the logo professionally and delivered the cups within a few days. Epic given these days of supply chain issues! Highly recommend.
1 octobre 2021
Avis spontané
Réponse de drinkbranders.com
Hello Gretchen! Thank you so much for your review. I am so glad that, especially in these crazy times, we were able to make this order happen for you.
We would love to see a photo of the finished product if you wouldn't mind posting on our Facebook or Instagram page!
We hope the outing was a huge success and look forward to working with you again in the future!
Rick was very helpful in making sure my…
Rick was very helpful in making sure my order was rushed and delivered on time! Everything came out great! Will be ordering again soon.
28 septembre 2021
Réponse de drinkbranders.com
Thank you very much for your review, Reid!
We are so grateful for our customers, especially during these trying times. We would love to see a photo of your final product on our Facebook or Instagram page if you don't mind sharing :-)
We look forward to working with you soon!
Thanks again.
Réponse de drinkbranders.com
Thank you, Liz! We really appreciate the order and your review. We would love to see photo of your final product if you'd like to post on our Facebook or Instagram page! Happy customers are very important to us so thank you for taking the time to let us know :-)
Just what I ordered
Just what I ordered. Great customer service. Speedy delivery. Thanks Drink Branders!
28 septembre 2021
Réponse de drinkbranders.com
Thank you so much for the review, Bryant! Thank you also for the order! We are so glad that you were happy with everything. We would love to see your final product if you'd like to post a photo on our FB or Insta page :-) We look forward to hopefully working with you again in the future!
High quality bottle designs
High quality bottle designs, fast communication, and really high quality graphics/ UV ink materials!
Have re-ordered twice !
23 septembre 2021
Réponse de drinkbranders.com
Hello Taylor!
We really appreciate you taking the time to write a review. Thank you so much for being a return customer :-) Our customers are everything to us and we strongly value quality! We look forward to working with you again in the future!
Amazing product and staff
Amazing product and staff! Very helpful and fast with communication.
21 septembre 2021
Réponse de drinkbranders.com
Thank you so much for taking the time to review!
We are very happy that you're happy!
Looking forward to working with you again in the future :-)
Honest and Helpful
I appreciated their consistent, honest communication. Given supply issues (not a DrinkBranders issue), knowing they were willing to help was fantastic.
18 septembre 2021
Réponse de drinkbranders.com
Thank you so much, Matthew! We really appreciate the review and especially the understanding on the things (such as stock) that are out of our control. We would love to see your final product on our FaceBook or IG page if you could share a pic :-) https://www.facebook.com/drinkbranders Thank you so much again for your order!
Employees were kind and helpful via…
Employees were kind and helpful via email. However, there were two main issues:
- The water bottles I originally ordered weren't actually in stock. Stock should be made clear on the website, BEFORE a purchase is made.
- When I switched my order to a different water bottle, I had to follow up with employees a few times to get my new receipt/refund.
Overall, I am happy with the water bottles. But, the ordering process/stock should have been more transparent and the refund/receipt should have been issued right away with the new order.
16 septembre 2021
Réponse de drinkbranders.com
Hello again, Christina!
We just wanted to let you know that since your review, we have done what we could to be very transparent about the stock difficulties. There is now a banner on our website letting customers know that they need to call in for specific in-hands date and can ask about stock for specific items. We really appreciate your attention to this matter and always want our customers to feel taken care of and communicated with. If you would have any interest in changing your review, we would really appreciate it and you could do so at this link:
https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review
Thank you again for taking the time!
Take care,
The DrinkBranders Team
Thank you for your review, Christina.
I'm very glad you recognized and experienced our kind and helpful employees juggling the stress of stock issues that Covid has presented. It is trying times for many industries and we are doing the best we can to compensate for the things that are completely out of our control. With stock availability literally changing by the minute on the thousands of items we carry, it is simply not possible to update our website real-time. We are ALWAYS happy to speak to our customers and do everything we can to get them exactly what they want. If an item is out of stock, we have dedicated staff ready to help you choose the next best thing. I apologize that your refund for the change took longer than you would have liked. These things take time to process and we are doing everything we can to stay on top of it all as quickly as possible. Thank you very much for your order. We look forward to things getting back to "normal" and hope we can serve you well in the future.
It's so easy to order from…
It's so easy to order from drinkbranders.com. If you have any questions, there is a friendly person there to help. My only contact has been through email, always timely, always helpful. Reorders are especially easy! On my initial order I was impressed by the art department's willingness and ability to "make it happen" for our design!
9 septembre 2021
Réponse de drinkbranders.com
Thank you so much for your review, Machele!
The positive feedback is not taken for granted. Making it easy and serving our customers well is really important to us. We have always felt the personal designer for each order was a great perk and are happy to hear you like that as well.
We'd love to see your finished products if you wouldn't mind posting a pic or 2 to our IG or Facebook page so we can see :-)
Great Company, Great Products, Great Prices
I have now placed two large orders with DrinkBranders and I have no doubt that we will continue to use them in the future. They were a pleasure to work with, they delivered our bottles on time and without any mistakes. AND the best part....you can't beat their prices. Period.
9 septembre 2021
Réponse de drinkbranders.com
Thank you so much, David! We take pride in our competitive pricing and awesome customer service so thank you for your loyalty! We would love to see your finished product if you could to share on our Facebook or IG page :-) Thanks again!
takes action on customer feedback & great value
i had some issues with my order, which were covid related, and drinkbranders post-purchase took action to make sure other customers didn't have the same experience. going to re-order from them because of this.
also the best pricing for all of custom drinkwear.
7 septembre 2021
Réponse de drinkbranders.com
Cat,
Thank you so much for taking the time to review us again. Happy customers are of the utmost importance to us and we really appreciated your feedback to help us do better. We sincerely look forward to working with you again in the future.
Big "thank you" again from the entire DrinkBranders Team!
Hello again, Cat!
We just wanted to let you know that we very much took your review to heart and while we still cannot control what's going on the current world, we did post a banner on our website letting our customers know about the stock issues and that they can call in for real-time information on items. Additionally, to ask that our customers with specific in-hands dates to let us know so we can communicate their options right away.
We appreciate your feedback as well as you taking the time to share your initial experience regardless. If you would be interested in changing our review, you can do so at this link:
https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review
We hope to earn your business in the future as customer satisfaction is everything to us.
Take care!
Hello Cat,
We are very sorry your experience made you feel we deserved 2 stars. Covid has been very difficult for most business, especially related to stock that is completely out of our control. With the numerous items we carry on our site, it's simply not possible to update the stock directly on our website as it is literally changing daily. Unfortunately we (and our manufacturers) are as frustrated as you with the timeliness of items being shipped. It is simply a tough time for everyone and we can only give each other some grace while we continue to serve our customers as best as we can--and that is our number one priority.
We hope you'll give us a try again.
Take care.
Fast, friendly customer service and a great product
The team at Drinkbranders was friendly and responsive. We had to make changes to our design and needed to rush production to meet a deadline, and they made it all happen. And the finished product was exactly what we were looking for. A great experience all around!
28 août 2021
Réponse de drinkbranders.com
Hello Matt! We really appreciate you taking the time to share your experience and are so glad it was a great one! Serving our customers an all-around high quality experience is top priority and we thank you for your order! We love to see the final products after they are in our customer's hands if you'd like to share on our Facebook or IG page :-) Thanks again!
Exactly what I wanted
The bottles are EXCELLENT. The artwork was true to what I sent. I'm VERY happy and will be purchasing in the future!
27 août 2021
Réponse de drinkbranders.com
Hi Chris! Thank yo so much for your review! We pride ourselves in happy customers and are so glad you love your final product. We'd love to see a pic if you'd like to post on our Facebook or IG accounts :-).
Looking forward to working with you again.
Réponse de drinkbranders.com
Thank you very much for your review! We are so happy that you're happy and hope to work with you again soon :-)
We would love to see your drinkware swag if you'd like to share a pic on our FB or IG!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.