Pivotal - Car Subscription Avis 501

Premium Service with Premium Vehicles

I have been with Pivotal now for over 3 years. The service I have received has been outstanding.

The whole subscription service is so convenient, after joining the representative gives you a call with a choice of models and specification, If you have a certain car that you are after they go the extra mile and try and locate it for you.

Delivery is very professional and at the end of your term collection is just as easy.

Excellent communication throughout.

Thank you Pivotal.

Top Quality Cars, very helpful staff. I loved my car so much I kept it for 18 months. I would have kept it another 18 months. I asked for a very specific model for my new car, which they got me within 24 hours. Extremely impressed with Pivotal.

We had a great experience with Pivotal in changing over the old car to the new. Thomas Priest was our advisor and did a superb job. He explained everything very clearly and went above and beyond to make sure we were happy with everything before making the commitment to change vehicle again. Customer experience A1.

Excellent service

Best money ever spent! The team are amazing, understanding and always give 5 star service. They make it easy to be a loyal customer and I will be a customer for a very long time. I’m extremely picky when it comes to spec’ing my cars, but two cars in, I’m so impressed by the quality of their stock and their attention to detail.

Pivotal are amazing! Service is top tier and their customer service and attention to detail is excellent. Thank you Ashley J and the pivotal team for your service and the kind gift you sent over for our new addition to the family!

Had the car (Jag F-Pace) for 18 months and found the service and team excellent. Would highly recommend it and may even come back one day! Moved on because just wanted a change of car.

Car broke down in the middle of nowhere at 8pm. Recovery just before midnight.

Pivotal refused to provide a taxi, accommodation or a courtesy vehicle until 24 hours after the breakdown. And only after a dozen phone calls. I was stranded with young children and they knew that, and refused to do anything.

They specifically said they would not cover the cost of any taxis and no hire car would be available until the following day (it eventually arrived after 11pm the following day).

Horrendous customer service. Horrendous experience.

I would point out that in the reply Pivotal say they offered a vehicle within hours. This isn’t true. The breakdown was on Friday. There is still no vehicle provided by Pivotal on Tuesday. The rental company provided a car over 25 hours from the breakdown.

I highly recommend Pivotal, from day one the entire team was incredible, clear and friendly, Erika, Tilly, Martin, Toby and Thomas I have no complaints, much more than I expected. The initial car had a problem and the team managed to send an even better car the next day. I couldn't be more pleased, when collecting the vehicle the inspector was also extremely punctual and friendly. My entire subscription process was excellent, customer service was extremely professional, fast and friendly. Highly recommend Pivotal, a company you can trust.

Thomas Priest helped me with clear and concise advice. I feel lokked after.

Thomas was very polite and professional in our dealings. Quick delivery time arranged.

My 5th car from Pivotal and the service from the team is 5 star. So flexible and a great service. Alicia and the team are brilliant - thanks guys.

First class vehicle, first class communication, personnel always courtious and helpful when needed on the phone,
no issues whatsoever , would happily repeat the exercise if and when required,

Thank you Pivatol

Been with Pivotal for a few years now and never left a review but felt the need to after today. It’s always been an easy company to deal with but today was exceptional. I’ve been after a particular car for my exchange and today it was dealt with in literally 10 mins and it’s coming next week. I dealt with Thomas Priest who was really helpful and like I say - Service and getting everything done was rapid.

Alicia was a great help in finding me the perfect car

I have been a customer since 2020, & throughout the customer service has been excellent. The cars are delivered to your door with a full valet, service is second to none. From time to time they also show their appreciation to my loyalty which is always appreciated and the thoughtful gift from Fortnum & Mason today was a fabulous surprise, to know that your custom is valued, as this company has grown they haven’t forgotten their customers who were with them from the early days. Keep up the great service ⭐️⭐️⭐️⭐️⭐️

A Game-Changer in Luxury Car Ownership

I have been with Pivotal for 2 years now and simply love it, the customer service is second to none!!

In the ever-evolving landscape of car ownership, Jaguar Land Rover's Pivotal car subscription service stands out as a beacon of innovation and convenience. Offering a flexible, all-inclusive alternative to traditional car leasing or buying, Pivotal redefines what it means to drive a luxury vehicle in the 21st century.

One of the most compelling features of the Pivotal subscription is its remarkable flexibility. Subscribers can choose from a range of high-end models, including the latest Jaguars and Land Rovers, and swap vehicles with ease to suit their changing needs and lifestyle.

Pivotal’s all-inclusive pricing model is another standout aspect. The monthly fee covers everything: insurance, taxes, maintenance, servicing, and roadside assistance. This comprehensive approach means no hidden costs or unexpected expenses, providing complete peace of mind. It's a stark contrast to the traditional car ownership model, where additional costs can quickly add up and become overwhelming.

The entire subscription process is designed with the user in mind. From the seamless online sign-up to the door-to-door delivery and collection service, Pivotal ensures a hassle-free experience.

Pivotal by Jaguar Land Rover is more than just a car subscription service; it's a revolutionary approach to luxury car ownership.

A special thank you to Alicia Baugh, Member Renewals Specialist for outstanding customer service.

Ashley Johnson was amazing in getting my request over the line, her customer contact, call handing and email communication was superb - a true credit and asset to the Pivotal team.

Been a pivotal customer for almost a year, initially had a defender 110 with great spec and swapped it for range rover autobiography - staff very patient with me after i was choosy on the spec of the car. swap over day was super simple, driver was on time and really informative. Over 13,000 miles I looked after the defender as it was my own, prior to hand back had it valeted and had a couple of tree scratches polished out as i'd read pivotal could be a bit pricy on damage. this was not the case swap over cost me nothing and i'm driving a 130k car for 2.2k a month without fear of theft or depreciation - the only way to have a Range Rover - I cannot fault Pivotal

A great team all very passionate has worked out very well as I’ve used them quite a few times. A real shout to Melissa who -handedly has demonstrated financial rigger patients and dealt with every single query thrown at her.