Support up to delivery was exceptional. delivery was on time as promised and driver was courteous and helpful. There was a minor detail on receipt of car with missing cover plate but support team res... Voir plus
L'entreprise a répondu
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Very helpful teams in all departments - shout out to Mason who has been very helpful recently. Great all inclusive subscription service with no hassle!
L'entreprise a répondu
Yet another hassle-free vehicle changeover. Team arrived early, went about their business quickly and quietly, and made sure all boxes were ticked before departing.
L'entreprise a répondu
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de leasing automobile
- Concessionnaire automobile
- Prestataire de transport automobile privé
- Service de location
- Concessionnaire de véhicules à moteur
Écrit par l'entreprise
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Coordonnées de contact
44 Featherstone Street, EC1Y 8RN, London, Royaume-Uni
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4,7
Excellent
499 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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First Class Service
Can not speak highly enough about Pivotal. They are an excellent company to deal with in every way. The service is exceptional and the whole process has been seamless. I would not hesitate to recommend or to use again for my next vehicle.
13 novembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Hayley,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Pivotal and found our service exceptional and seamless. Your recommendation means a lot to us, and we look forward to helping you with your next vehicle!
Thank you,
The Pivotal Team
Couldn't have asked for better customer servive!
Couldn't have asked for better customer service from Pivotal. Gutted the Jaguar electrics have been discontinued we'd have stayed with Pivotal for the foreseeable for the customer service alone. Incredibly easy and took all the hassle out of having a car. Highly recommend.
12 novembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Rick,
Thank you for the fantastic feedback! We’re so pleased our team made everything easy and hassle-free for you. We understand that you may need to move on for now, but if you ever decide to return, we’ll be ready to help you find the perfect vehicle again.
Your recommendation truly means a lot to us!
Thank you,
The Pivotal Team
Pivotal I want say big Thank you to…
Pivotal I want say big Thank you to Nisha. Mellisa. Dona. And Special thank you to Ashley she get me brand new Range Rover Always been helpful and nice with me. Thank you pivotal team Amazing customer services
11 novembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Riadh,
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team, especially with Nisha, Melissa, Donna, and Ashley. It’s fantastic to know Ashley helped you get your brand-new Range Rover and that the whole team provided amazing service. We look forward to assisting you again in the future! Enjoy the new car!
Thank you,
The Pivotal Team
Superb service
Waj, Tilly and Toby made the whole process really easy; informative from the start and a seamless process that followed.
31 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi there,
Thank you for your lovely feedback! We’re so glad to hear that Waj, Tilly, and Toby made the process smooth and informative from start to finish. We’ll be sure to pass along your kind words to them!
Thank you,
The Pivotal Team
Exceptional.
Exceptional service from great staff. What a pleasant change to deal with people that are so happy and helpful.
31 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear our team made such a positive impression. It means a lot to us that you found everyone so happy and helpful, and we look forward to assisting you again in the future!
Thank you,
The Pivotal Team
The customer service from Pivotal's…
The customer service from Pivotal's dedicated team is exceptional. This is my fifth vehicle and again Ashley surpassed herself in delivering exactly to my requirements - a massive thank you!
25 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Paul,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley and our team could exceed your expectations once again. It’s a pleasure to assist you, and we look forward to supporting you with many more vehicles in the future. Thank you for choosing us!
Thank you,
The Pivotal Team
I have been a Pivotal customer for over…
I have been a Pivotal customer for over two years now and I cannot recommend them highly enough. They offer me a brand new car every 6 months and the service team are incredibly helpful. No hidden charges and just a really great experience. Makes driving a car in London a pleasure .
22 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the past two years. It's great to know our team has been helpful and that you're enjoying a seamless and transparent experience. We're glad we could make driving in London more enjoyable for you. Thanks for being a valued customer!
Thank you,
The Pivotal Team
A clear and efficient service
A clear and efficient service. Customer service team are quick to respond and help with any issues. I dealt with Thomas Priest who was very helpful and accommodating around our time to call.
Not the cheapest way to have a vehicle but the personal touch provided is why I use this service.
18 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Jamie,
Thank you for your kind review! We're thrilled to hear you found our service clear and efficient, and that Thomas was able to assist you in a helpful and accommodating way. We truly value the personal touch we provide, and it's great to know that's what keeps you coming back. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Amazing Service
Amazing, quick and refreshing service. Nisha Made the experience so easy and simple.
Called at 10am and delivery of car all confirmed by 3pm the same day.
Fantastic service all round
17 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Lee,
Thank you for your kind words! We're delighted to hear that Nisha made your experience smooth and effortless, with everything sorted so quickly. It’s great to know that our team could exceed your expectations with such efficient service. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Ashley from Pivotal has been absolutely…
Ashley from Pivotal has been absolutely fantastic and is by far the best account manager I've had in all the years I've been a Pivotal customer. Nothings a problem and when it comes to my car refresh, she contacted me ahead of my refresh and gt me the car I wanted!
Very happy, long term client that will continue to stay with Pivotal for many years to come!!
15 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Zac,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley has made such a positive impact on your experience with Pivotal. It's great to know that she ensured you got the car you wanted and has been there to make everything run smoothly. We truly appreciate your loyalty and look forward to continuing to assist you for many years ahead!
Thank you,
The Pivotal Team
Simple process and great communication…
Simple process and great communication to get the vehicle I needed. Thomas noted my requirements and quickly sourced a solution.
7 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Robert,
Thank you for your feedback! We’re glad to hear that you found the process simple and appreciated the great communication. It’s wonderful to know that Thomas was able to quickly understand your requirements and provide a solution. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
I have been with Pivotal for a number…
I have been with Pivotal for a number of years now and the subscription is brilliant.
New cars every 6 months and each vehicle swap day is seamless.
Ashley is attentive, offers solutions and informative - I am sure I will be a customer for years to come
9 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Danny,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our subscription service and that you appreciate the seamless vehicle swap. It's fantastic to know that Ashley has been attentive and helpful throughout your journey with us. We look forward to assisting you for many more years to come!
Thank you,
The Pivotal Team
Pivotal works really well and delivers…
Pivotal works really well and delivers nearly new Range Rovers to customers. Customer care is strong, but needs to be as the underlying product can be unreliable, which is no fault of Pivotal. Greatly appreciate the regular contact when things are not working as they should.
7 octobre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi there,
Thank you for your feedback! We’re delighted to hear you’ve enjoyed our service and the delivery of your Range Rover. It’s great to know that our regular communication and customer care have made a positive impact. Your satisfaction is our top priority, and we appreciate your support!
Thanks,
The Pivotal Team
Pivotal - the future of car leasing
Excellent service from Ashley and the Pivotal team as usual, the Pivotal subscription service is a fantastic way to try the different vehicles in the JLR range with no long term commitment.
30 septembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that Ashley and the Pivotal team provided excellent service once again. It's great to know you're enjoying the flexibility of our subscription service and the chance to experience different models without a long-term commitment.
We appreciate your continued support and look forward to assisting you again soon!
Thank you,
The Pivotal Team
The way you rent off pivotal is…
The way you rent off pivotal is amazing,can't believe the cost for the vehicles I get
Also all the staff, especially Ashley who dealt with all my cars is so helpful and explains everything clearly,great customer support and make whole process simple to understand ,top top people
26 septembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Raymond,
Thank you for your fantastic review! We're delighted to hear that you’re pleased with the value of our vehicles and the rental process. Ashley and the team truly appreciate your kind words, and we’re glad we could make everything clear and straightforward for you.
We look forward to continuing to provide you with great service!
Thank you,
The Pivotal Team
Highly recommend Pivotal ******
Highly recommend Pivotal. I would give more stars if I could. Professional and personalised service (and I truly mean personalised - a beautiful gift on the birth of our baby, prompt help with vehicle queries, ease of adding another driver, sourcing 7 seater for growing family etc). Amazing team that drops off and picks up vehicle from you each time. I’m a repeat customer for a reason. Thanks
25 septembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Emma,
Thank you so much for your glowing review! We're thrilled to hear that our personalised service has made such a positive impact, and we’re especially glad we could assist with your vehicle needs. It’s always a pleasure working with you, and we’re grateful for your continued trust in us.
We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Very happy customer.
I have been a Pivotal customer for 3 years and have a car for both myself and my partner. The service from Pivotal has always been excellent and I love the convenience of having sorted with one payment. I would highly recommend to anyone looking for a easy way to have a Ranger Rover.
25 septembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Tom,
Thank you for being a loyal Pivotal customer for the past three years! We're delighted to hear that you and your partner have enjoyed the convenience of our service and that it's been such a positive experience for you. We truly appreciate your recommendation and are glad we could make having a Range Rover so seamless!
Thank you,
The Pivotal Team
Im very happy with Pivotal
Im very happy with Pivotal. Very clear and straightforward. Nisha helped me out throughout the entire process! I got the car delivered after a week from the first moment I enquired. Luckily they had available the one I was looking for.
20 septembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Jesus,
Thank you so much for your kind words! We're thrilled to hear that Nisha could assist you throughout the process and that we had the car you were looking for. We're glad everything went smoothly, and we hope you enjoy your new vehicle! If you need anything else, feel free to reach out.
Thank you,
The Pivotal Team
Premium Service with Premium Vehicles
Premium Service with Premium Vehicles
I have been with Pivotal now for over 3 years. The service I have received has been outstanding.
The whole subscription service is so convenient, after joining the representative gives you a call with a choice of models and specification, If you have a certain car that you are after they go the extra mile and try and locate it for you.
Delivery is very professional and at the end of your term collection is just as easy.
Excellent communication throughout.
Thank you Pivotal.
1 août 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Mickeydaddy,
Thank you for your lovely review and for being a loyal customer for over three years! We're delighted that you’ve found our service convenient and our team responsive to your needs. We always strive to deliver a premium experience, from finding the right vehicle to seamless delivery and collection. Your satisfaction means a lot to us.
Thank you for choosing Pivotal!
The Pivotal Team
Top Quality Cars
Top Quality Cars, very helpful staff. I loved my car so much I kept it for 18 months. I would have kept it another 18 months. I asked for a very specific model for my new car, which they got me within 24 hours. Extremely impressed with Pivotal.
19 septembre 2024
Avis spontané
Réponse de Pivotal - Car Subscription
Hi Graeme,
Thank you for the fantastic review! We're so happy you loved your car and that we could find the perfect new one for you so quickly. We look forward to helping you again in the future!
Thank you,
The Pivotal Team
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