Driveway Vehicle Solutions Avis 

Great and easy experience ordering my first salary sacrifice vehicle. Both Lindsey and Shanigh kept me informed all throughout the ordering process, regular updates, quick in returning the information from my questions, absolutely faultless thank you both so much!

Stand out person for me during my interaction with EH Guarantee was Leanne. She responded to my queries quickly and provided clear advice and what steps needed to be taken, when and how.

What was good:
The value of the car and the car itself.
The relatively easy ordering process (via salary sacrifice).
The web portal was good.
Where improvements could be made:
Intermittent updates about expected delivery date and order status at least weekly.
A call the day before delivery indicating what time hand over is expected.
Our car arrived at 9pm which made it hard to tell if everything was OK in the dark (it was).

beware potential pendragon car leasers, hidden fees that are a total scam. get a ticket or fine of any kind, just for forwarding on to you, these grifters charge you insane 'admin charges'. never any response to any queries about these charges by phone or email, and then they keep adding late fees. total racket. discussing with ombudsman.

I messaged to update my policy to reflect a registration plate change and Leanne was really prompt and helpful in guiding me through the steps.

Great communication, great service and super helpful

just received my new mini aceman electric vehicle, the service i received was exceptional with lyndsey Medley, to them have Shanaigh finish the process, i was updated,, daily with clear instructions, they both made it super simple for me, and are both exceptional customer service representative

All good throughout the ordering process and when we ‘jumped in’ and spoke with the actual supplier they remained helpful and understood our reasons why. Smooth as could be overall process

Leanne was very helpful when dealing with driveway vehicle solutions

A quick and easy process to change over my reg thanks to Leanne’s efficient response. Was all processed and sorted within a couple of hours! Thanks for the help.

I’d like to take a moment to recognise the outstanding support I received from Leanne in the Evans Halshaw Guarantee department.

I had been trying to submit a claim for quite some time and encountered repeated difficulties with the dealer. Despite multiple attempts, the process wasn’t moving forward and became increasingly frustrating.

Leanne truly went above and beyond to help resolve the situation. She took the initiative to contact the dealer directly and patiently guided them through the process step by step. Thanks to her persistence, professionalism, and willingness to go the extra mile, my claim was finally submitted and processed successfully.

Her dedication to customer service made a significant difference, and I’m very grateful for her support throughout what had been a challenging experience. Leanne is a real credit to the team.

Super quick and efficient help from Leanne with changing a reg over on my car, really quick responses to emails and reg changed straight away.
Thanks

I was having difficulty navigating and choosing my company car on the online portal. Abbie shorter got in touch with me and we set up a teams meeting so she could help me.
Abbie was brilliant, she made the whole
Process a lot easier and explained everything in detail. She always stayed in touch with me and kept me up to date on the progress of my order.
If anyone has any issues regarding there vehicles or the online portal I’m sure Abbie will sort it.

Leanne dealt with my enquiry quickly and efficiently. She was very helpful.

I was worried about how quick the response was going to be but Leanne was very quick with a response, clear and very polite. Thanks again Leanne!

Customer service received from Leanne was brilliant. She guided me through the process for dealing with my enquiry and sorted everything out in a courteous, efficient and professional manner. Thank you Leanne.

Amazing service and very helpful staff really would recommend

I have only just started my claims process for quite a significant repair on my car, however if the service going forward is anything to go by what I’ve experienced so far it is promising that this situation has turned from an extremely stressful situation to hopefully pain free. I have been looked after by Leanne, who has been nothing short of helpful and extremely patient. Always responses the same day I contact her and is efficient with her service. Leanne, I look forward to the next steps with your service so far. Thank you!

An excellent experience from start to finish! The Driveway Vehicle Solutions team couldn't have been more helpful, from all my (many) questions about the scheme and how it works, to choosing the right car and checking in with me after the car had been deliverered.

Settled on a Leapmotor C10, which my wife is over the moon with - lovely car. Thanks to everyone, including Matt, Shanigh and Lindsey.

I first made contact with Driveway Solutions (Pendragon Vehicle Management) last year to see about becoming a broker for them that's when I had the call from Emma Brewster. Prompt, efficient, if there has been any questions or queries, she has been able to respond quickly so there has been no delay.
Not only have I had the pleasure dealing with Emma, but also Phoebe Roe. She has been an absolute star. She may get 1 email from me a day or 20 but the responses have always been quick. Nothing is too much trouble. The same with phone calls. Last year she provided me with quotes for 20+ vehicles for 1 customer and because of her patience and efficiency, we have now secured a very good customer.

Both Emma and Phoebe are a credit to the team and deserve the recognition.

Well done and all the best for the future.

Nick