Driveway Vehicle Solutions Avis 

Cherrelle was really helpful with transferring the warranty over for me, quick response to emails, thanks so much

The team at enhanced fleet support have been tremendous. Always helpful and solve queries quickly. Thank you for all the support over the past year :).

Great Customer Service. Cherelle was the lovely lady who handled my enquiry. She did so with the upmost professionalism. Very prompt , informative and efficient

GREAT COMMUNICATION
UPDATED REGULAR

I purchased the pendragon Guarantee through Evans halshaw with my new car and had a great experience with their customer service. I needed to update my vehicle registration, and the pendragon team responded quickly and politely. It was a smooth and hassle-free process, which really gave me confidence in the guarantee. So far, very happy! Thank you

I was dealt with efficiently and was answered promptly. You couldn't do enough to help me make the decision and now looking forward to my new car.

I rang in with some questions around your guarantee policy as I was in panic mode after reading some of the reviews, I feel I need to send this review (I normally do not) as I spoke to Matthew and he was very helpful, was not in a rush he was very knowledgeable and answered all my questions putting my mind at ease, he told me any more questions do not hesitate to contact him.
Thank you for your time today.

The customer service from Cherelle was amazing. She answered all my questions promptly and professionally and my query was answered and sorted within a couple of emails.
Thank you Cherelle!

Initial response from company was slow. I had to chase and contact them after the fourth day. Once an agent was on the case (Cherelle) it moved very quickly and effortlessly with fast replies to questions.

My only gripe is that when I first tried to phone Pendragon on 0800 072 0262, the phone rings then just cuts off. Finally managed to get through on 01332 267 333 and spoke to Cherelle, who I must say has been most helpful.She explained the procedure to get a hire car and subsequently what I had to do to get reimbursed. She has also been very swift with her replies, I would say an asset to your team. It’s just a shame I’ve had to wait 8 days before the claim was finally approved, due to a request for Vauxhall Warranty to give a goodwill payment, Hence no hire car until today, as my car won’t be repaired for another week, by the looks of things!

My wife and I had a truly awful few months when our car was taken off road and despite paying for a warranty, the car garage we purchased from didn't want to help us at all. However when we contacted Pendragon and Louise Briggs in particular we truly received a great service. They took ownership, understood that we were well within our rights and really tried to help with our situation. We managed to resolve it and I can honestly say that was only due to the accountability and service provided by Louise.....

Pendragon, please recognise this lady as she truly is brilliant and makes me have faith that customer service is still seen as an important factor for some businesses.

From start to finish I dealth with a lady called Shanigh and she was absolutely fantastic… her knowledge, her politeness and her will to go out of her way to make sure i had everything i needed and i knew everything i needed to know.
I also never once had to chase anything up, she did everything when she said she was going to do it and also would send me updates regularly even if there was no change just to let me know she was still waiting for some new information and had not forgotten about me.
She made the experience 10/10 from start to finish. A credit to the company!

I wish there was a zero stars review. Bought my car from Evan’s Halshaw Walsall and paid for the 3 years warranty. Have had an engine management light fault arise, so tried to contact the dealership and told to contact pendgragon instead.

Ring pendragon and just get cut off every single time. Fraudulent company. Will be going legal. Absolute shambles of a company.

AVOID AT ALL COSTS - would give 0* if possible!! “Premium” Guarantee nothing premium about it other than the price they charge you for it. Bought our car from Evans Halshaw about 40 mins from where we live but there are 2 within 15 mins of us - specifically asked when taking out the guarantee if we could take it to ANY Evans Halshaw under guarantee - yes of course. Now I need to make a claim - oh no you will have to take it to one that is the make of your car (closest is 40+ miles away). We purchased a guarantee and were told we could take it to any - so we have firstly being miss sold. Secondly no local Evans Halshaw will run a diagnostic on it to find out what the actual fault is. ABSOLUTELY DIABOLICAL- WILL BE TAKING IT FURTHER. But if my review helps at least 1 person avoid Evans Halshaw and Pendragon Guarantee. Don’t waste your money or your sanity.

You know its rock bottom when you must write a Trustpilot score to try and get any kind of response from this company. Evan Halshaw sold the warranty as an "extension of the Hyundai warranty". Great, but it’s far from that. After a year of driving the car had a failed shock absorber.
Having brought the car from Gateshead but living in London, there are no approved Pendragon garages near me. So going to an Approved Hyundai Garage (Ancaster ) was the only option. The Part was on back order and took 2 weeks to arrive, that’s not the issue, the issue is that Pendragon would only cover £45 per hour labour, and I had to pay for the whole repair, around £800. Trying to deal with anyone in the Warranty team is a total joke. The customer is put firmly last over keeping as much money in the Pendragon pot as possible. There is NO customer service, I won’t put names here, but the Managers are great at backing up there staff but have no care for the customer. My emails now go unanswered, the payment can take up to 28 days so they say, and I have no doubt it will take 28 days. At this point still no refund and no way of getting anyone to respond, So Social Media and possible Legal Action will be next. SORT OUT THE APPALING CUSTOMER SERVICE.

Everything is done via emails. So you get nowhere fast .no chance of a courtesy car as promised on the warranty. Ended up paying for all the work done sent receipts via email for reimbursement for work done covered by warranty .not much chance of getting that back .worst warranty by a a mile waste of £825.should of known better.,,,,,Update so after doing only 707miles since bought from evans halsaw .I'm now out a pocket not including £22000 purchase. £2568.96 . And the reply I got at the bottom of this got me no further than before they just passed the buck back to the beginning of issue. all they did was pass this review and the complaint back to where it all started . I would advise everyone .DO NOT get a evans halshaw pendragon warranty .

All this company care about is your money. I bought a car at the Loughborough car sales, I paid £16,500 for a 2021 plate. I’ve had the car 9 months it is now in the garage needing major repairs to the engine. The manager was less than helpful when I spoke to him in fact his attitude proved he didn’t care less when . How different their attitude was when I was buying the car. Awful I will never buy a car from this company ever again and I would never recommend them !!!!!

This has got to be the biggest con do not buy this insurance it needs to be investigated for fraud it’s not worth the paper it’s written on.

Absolutely rubbish company will not cover manufacturing fault I have paid for premium extended warranty and their customer service is absolutely abysmal

I bought a 3 year premium guarantee when buying a car from Evans Halshaw. I needed to use the guarantee less than two months after buying the car. The process and every communication with Pendragon have been awful. They take AGES to answer emails, so repairs are seriously delayed. The emails are not clear in their instructions. One email told me to apply for repair refund in two completely different ways in the same email. No clarity at all. I replied to the email asking for specific clarification on what to do. My email was really clear in what I was asking. I received yet another email which didn't make sense in what they were asking me to do. There is a telephone number to call. I've called it more than 10 times over the course of a day and it's not once been answered. It just rings and rings and then just cuts out. It's a truly awful company to deal with.