Driveway Vehicle Solutions Avis 

PT 2, hmmmmm FYI I have emailed Mercedes Europe, Mercedes UK and CC Mercedes Hamilton and the Motor Ombudsmen , all of sudden i have had two emails from Pendragon today ???? . Too little to late, this is an unacceptable disregard of UK law, anyone reading this please do not shout or get aggressive, its not the staff its the draconian company ethos of ignore and bank on the plebs to give up.
***** Do not engage verbally, insist on email or letters, if they phone you do as I did and recorded the audio. ******

They even disconnected my vehicles security systems that has its own sim card, which disabled the video/audio capability for remote viewing or downloading. Why?

Here's an update .see Pt 1 below.

It has now been over two weeks, and Mr K service manager, has not called me with the results of his investigation.

I have completed your online enquiry form and again have had no response.
With this in mind I have now contacted the Motor Ombudsmen and they suggested that I get all correspondence in email or letter form to best make a complaint processable, hence this email.

This seemed to me to be an odd request until I remembered the notice on your entrance to your Hamilton branch which clearly stated that No photos or videos are permitted in this branch..... I now get why this branch has this demand on the entrance, what are your scared about? I guess the truth!

However as you did not list audio recordings, all interactions i have had, have been recorded , its not your word against mine, its clarity of the facts, which i have the legal right to use for my claim against you.
Hamilton charged me £360but refuse to give me the diagnostic test report.

If you continue to not respond, I will take the appropriate steps to resolve the issues.

FYI, due to the lack of any proof from your service department I have called 20 garages that work with Mercedes vehicles and diagnostic test reports.
Not a single one has refused to give me the printout of the diagnostic test, should I engage them to carry one out.

I now have a diagnostic test report, and I'm extremely confident that your garage could not have carried out a diagnostic test on my vehicle, due to the multitude of fault codes listed on the report I now have in my possession.
There was also a safety recall on my vehicle, your not just incompetent you let my wife drive away in a Mercedes-Benz without any proof of the work you charged me for

There is so much more content, this is just the bones of it, but I'm holding back for now, under advise 🤷🏻.

PT1
Ive had some issues with Pendragon, but I'd like to direct anyone reading this to know that I think I found the diamond in the rough, the service manager at this branch is a breath of competent air in an industry of smoke and mirrors.
I dropped by to meet him but he had a que of 5 other clients waiting to speak with him, so I left my details and asked if he could call me.
Straight up I was surprised to receive his call after hours and although he had almost no knowledge of the issues he promised me to do a full investigation and get back to me the following week in order to resolve the matter to my satisfaction.

Ok I may have jumped the broom but regardless of the historical and as of today still active conflicts, FK is on the case.

I'm looking forward to adding pt2, to review.

Sammy was extremely prompt and helpful.

This is a professional excellent company and when selling my car, i needed to transfer the warranty which was made quick and easy by Cherelle. Thank you so much

Had an issue with registration and Cherelle fixed the issue promptly and had great customer service!

I had a fantastic experience with Pendragon Vehicle Management when ordering my new car. I dealt with both Lindsey and Shanigh, and they honestly couldn’t have been more helpful. They were really responsive, friendly, and efficient throughout the entire process. The ordering process was smooth and straightforward, and the website was excellent, clear, easy to navigate, and gave me all the reassurances I needed when making such an important purchase. I’m really pleased with the service and would highly recommend them to anyone looking for a new car through the salary sacrifice shceme!

A superb service provided by Gail, who organised and resolved our issues brilliantly, to the engineers exact requirements, in astonishingly quick time. This all whilst providing refreshingly honest, real time updates along the way. Amazing fast, efficient and professional support.

I have been working with Pendragon weekly for over a year now on our fleets Vehicle of Road numbers. We have a fleet of over 1,000 vehicles! And through joint close management of the dealership and repair center networks, we have seen a major shift in reducing the average time off road and has given clear visibility of any delays on parts etc. This process would not have been anywhere near as successful if it was not for Zoe Niven! Zoe has taken real ownership of our issues chasing improved booking times, tracking down parts and even arranging vehicle movements in the Vauxhall network to get repairs completed quicker. Ensuring PHS as a group is updated all the way through the process. Zoe is a real Tangible Asset to Pendragon and deserves to be recognised for this

Louise was extremely helpful and tried her best to get the problem sorted for me after being overcharged by a Evans Halshaw Garage.

Thank you

Jared has been fantastic keeping i touch, identifying issues from My order and correcting me. Really impressed with the process and up to date information.

We are fortunate to have Nancy Pavey as our customer relationship manager who provides great support in relation to our school minibus fleet. Overall PVM provide a good and reliable service to ensure maintenance and technical repairs are expedited as efficiently as possible. PVM understand the importance of maintaining school minibuses in a safe and roadworthy condition and keeping them in operation with minimal time off road.

I needed to report a change so I followed the instructions in my agreement. The representative made the change and replied to say it had been done. Super speedy response with a professional, friendly touch. Fabulous.

Very quick replies to my query, and resolving my query satisfactorily. Very pleased with the result. Thank you Cherelle

Pendragon have been supplying our cars for over 30 years and we have always received exceptional service

Nancy has been our account manager for many of those years and I have found her to be very professional and she has a great attention to detail in what she does

Nancy is a great ambassador for Pendragon

Changed vehicle reg and Cherele in the admin, made it easy without fuss and speedy. Thank you.

Nancy is our account manager and has worked with us for many years - she has always been a fantastic support in finding the best options for our fleet. Supporting people with disabilities, Nancy has gone above and beyond to ensure our fleet meets the needs of the vulnerable people in our care.

Nancy always approaches each case with care and consideration!

With any organisation that provides a customer service, it is the people that deliver the promise every day that make the difference.

In the case of Pendragon the one single person who makes the greatest impact whilst they are working on our account and that is Zoe Niven.
On every occasion that Zoe that has taken on a VOR vehicle, she has found a way to either have the vehicle booked into a dealer that was full for weeks, or locates a part that had been on back order for a month. how she does this is a skill very few people have.
Zoe also contributes fully to our weekly meeting with our senior Ops manager who has commented on Zoe's contribution to reducing our VOR %

Zoe is an great asset to Pendragon and the wider Lithia group.
please pass on our gratitude for every thing Zoe does for phs Group.

It is great to deal with a business that knows the value of a customer. As a Commercial user of Pendragon, Nancy and her team provide clear and concise information and always deliver on their promises and I would have no hesitation in recommending them for any business looking for a vehicle solution.

To follow on from the review i left on the Enhanced Maintainance team. I would also like to thank both Abbie Shorter and Nancy pavey for their amazing, fast and efficient contract support on new orders and fleet control. Nothing is too much trouble and any issue is resolved promptly with the best service and best cost saving applied every time.

Jared just makes life so easy, he has been a massive support through out any process he takes on

Both Nancy and Ellie are outstanding! Nothing is too much trouble and they definitely deliver on customer service and reliability. They always call when they say they will and represent as excellent ambassadors for Lithia (prev Pendragon). They listen to our needs and fully understand our business from both a positive and negative side. They are aways willing to offer positive suggestions including some outside the box, that we may have overlooked initially.
We have explored the option of sourcing our vehicles elsewhere, and if it were not for this awesome pair, we would not be here writing this review!