Dunraven Windows Avis 

An awful experience. We are in the market for new windows and doors and have been getting quotes. Dunraven windows were the third and will not be getting our business under any circumstances.
The salesman arrived late was totally unprofessional, obnoxious and bombastic. He was the worst sales man that I have ever encountered and I spent 30 years in the motor trade.
After running through the sizes of the windows and looking at styles for doors he made some calculations and whilst doing this he made some outlandish claims eg that some companies were charging ten thousand pounds for a front door (maybe they're gold plated).
Then came the hard sell. He stated that if we were to have them fitted before Christmas there would be a 40% discount. So I asked how much the quote was, his response was " will you be placing a deposit today". I explained that we were getting a few quotes to which he responded that he would not give us a quote as they do not come back and forth. He then got up and walked out laughing saying good luck with your quotes. He also forgot to collect his sample.
I fear that an approach such as this would intimidate someone more vulnerable than myself and maybe make them make a snap decision. Terrible Terrible Terrible.
There are many window and door companies out there 99% of which will be more professional than these cowboys, my advice is to look elsewhere!!!!!

We just had a visit from a representative with a view to obtaining a quote for new windows and doors. Never have I been so disgusted with the attitude! He started out by telling us Leekes windows department have gone bust and owe £10,000,000. He added that he's not surprised, as they charge £10,000 for a composite door!
Having told us how amazing their windows etc are, and that if we want them before Christmas we could have 40 per cent discount, he then refused to quote because we didn't want to agree and pay a deposit there and then! I explained that we don't make snap decisions when we're spending thousands of pounds and that we were getting a number of quotes before deciding. He kept pushing us to state what our budget was, which frankly is none of his business! My partner said we'd received a previous quote for £8,500. At that point he said he couldn't get anywhere near that (despite offering 40 per cent discount plus 25 per cent family discount!). He said if it was a thousand pound you'd agree it today though wouldn't you? I said that was irrelevant, as clearly windows don't cost that little. At that he walked out saying, good luck with your quotes and laughing sarcastically!
I have honestly never been more appalled by the attitude, lies and forcefulness of someone who is allegedly touting for business!
Needless to say they won't get our business and I'll be sure to disuade others from using them also!

Phase 2 complete! A lovely man came to fit windows in my bathroom, WC and daughter’s bedroom. Friendly, efficient, cleared up after himself (always a bonus!). The only snag was that one top opener has been cracked at the depot, but it was replaced with little bother a few days later - kindly squeezed in before my holiday! Thanks Dunraven Team.

Quick, friendly service and a great job of installing the windows.

Windows themselves an window fitters were great! Unfortunately the after sale team constantly calling is not good!

The communication was regular and up to date. They gave me a detailed price. They had a wide range of choices regarding the door I wanted. There service was reliable and good quality.

The fitters , plastering, electrician were all great, polite , friendly & tidy. Can't fault them. 10/10 💎

However, anything Sales promise u, get it in writing or it ain't happening 👎

The builders were excellent. But I had a problem with the concrete floor, which needed replacing. It took 3 weeks to get a reply after raising the issue with multiple people. It then took 2 weeks to book in the replacement. I was told to wait until completion to discuss compensation, after which I was told I would get a month extension on the warranty… after already paying a first payment for a structure that was not completed to a satisfactory level.

Having previously had our back door replaced by Dunraven with satisfactory results (apart from persistent phone calls trying to get us to buy more products), we asked them to quote for a replacement front door and adjacent window. The sales person advised us that, as the window is in good condition, and he could provide an exact match for the ‘Mahogany’ finish, we could save money by replacing just the door and frame. We therefore placed an order and paid a deposit. The order was confirmed by the Dunraven office, and we were given an appointment for the surveyor to call and a date for installation. The surveyor arrived almost two hours after the time we had been given and told us that we were one of several customers who had been given incorrect appointment times. He then told us that the door we had chosen was not available in ‘Mahogany’ and he could not offer us any other door in ‘Mahogany’. He also told us that no other company would be able to supply doors in ‘Mahogany’ (which our research suggests may be untrue). In accordance with the Terms and Conditions, the contract was therefore terminated and we were assured that our deposit would be returned. In the event it then took almost five weeks and the threat of County Court action to get our deposit back. We have never received any explanation or apology for the delayed refund. Since writing to advise them of our intention, if necessary, to take them to court, we have not received any communication from Dunraven at all, although the deposit money was eventually credited to our bank account. When they are trying to get your money, they are constantly in touch. Once they owe money they become uncommunicative.

To improve, Dunraven need:
1) to ensure that their Sales Representatives are fully honest and truthful, and really understand the products.
2) to ensure that staff arrive on time for the appointments which have been advised.
3) to act promptly when things go wrong and maintain effective communication.

If you are lucky and all goes well, and you don’t mind being repeatedly pestered for more business, Dunraven may be OK to deal with. However, they will tell you anything to get the business and, if things don’t go to plan, their customer service is awful. There are better firms to deal with, and you would be well advised to seek them out.

Very pleased with my new patio doors the boys did an excellent job , I had a knock through took out a window and door then fitted sliding patio doors. Very polite hard working boys, cleaned up all the mess and most of the work done in a day. Customer service could have been better, but overall very pleased.

Great quality products at a fair price I recommend Dunraven to everyone

The door is superb. Fitting was extremely efficient, the fitter was excellent, quality exceptional at a reasonable cost.

Very happy with the whole experience from start to finish with Dunraven. Sales, surveyors and fitters were great. I could do with less of the cold calling for more sales if I have to be honest.

If you want years and years of nuisance calling all hours of the day, go ahead and buy from them. Disgusting behaviour from a business. I have reported them and STILL I got another call this morning. It's been going on for years! I said to the caller this morning 'do not call again, I have reported you..' and before I could finish she slammed the phone down. They use landline numbers, mobile phone numbers and will not take 'go away' for an answer! Avoid at all costs!

This is the worst company to deal with. They did a very bad job and ruined our house and garden.
They are very unprofessional and any complaints you raise will never be answered. I gave up on trying to resolve all the issues and will need to spend thousands fixing what they’ve ruined.
Avoid at all costs.

The fitting was fine and the end result seems ok, but the company is fundamentally unpleasant. Nasty pressure tactics to sign and pay a deposit on first visit, and harassment to pay within 12 hours of work completion, meant our experience was anything but positive. I am genuinely surprised that they are allowed to get away with an approach to customer service that I thought had been consigned to history.

5* service from start to finish.
Lovely selection of doors, windows and window glass.

We matched the door to the side window and that wasn't an issue for them.

The door is made with brilliant quality.

Great quality great comms pleasure to use.

Good polite,tidy fitters.
Godd service very quick and efficient and most of all excellent product.

1st class customer service. Excellent down to earth skilled installers builders (e.g. Mark and Sam) who with manager Nigel and the surveyor who came out before job and all of whom went out of their way to ensure our full satisfaction and service.