Dunraven Windows Avis 

Had new door and side panel fitted. Fitter was fine, I am in the process of changing leaded glass windows in my home, I chose “autumn leaves “ patterned glass for the two small glass panels in front door and matching glass side panel. What has been fitted is a front door with autumn leaves pattered glass in front door WHICH HAS BEEN LEADED. If I hadn’t let the fitter get on with his work and had noticed I wouldn’t have let him fit the door. The side panel is plain glass, apparently the glass panel ordered was damaged so without informing me it was decided that a plain panel would be fine as a temporary fit, and it probably is,but customer service should have told me and checked if I was happy with that. I have spoken with someone and have been told the door was made with the leaded glass and those two panel cannot be changed.
Leaded or coloured glass ,I think would be a specific request , I didn’t request leaded glass!
I can’t express how disappointed I am, I’ve cried in frustration over this. Ive only got three leaded windows left to replace and it will have all been removed, except for the damned front door.
Would I use this company again? NEVER, would I recommend them?NEVER.
£2’000 for a door I don’t like or want.

Such great service, from order to installation. The two guys who installed my windows were very helpful, polite and friendly they cleaned up everything after too. The quality of the windows/locks is excellent.

Dunraven windows were very attentive when winning our business and ahead of fitting our conservatory roof. Unfortunately, once payment was made, the customer service fell away.
Since installation, I’ve called multiple times about clear faults and have not had a call back despite repeated promises:
- The hallway light no longer works properly following the electrician’s visit.
- The 8 spotlights were not installed as agreed on the design; they’re all on one side, leaving the far side of the room dark.
- The original drain pipe was moved and a new one fitted, leaving a C‑shaped gap between the gutter and the external ledge.
- There’s a visible gap up the corner of the wall where the roof meets the structure.
- There are two loose spot-lights.
- The plaster is already cracking and the walls had been left a mess.
- Since the instillation, the wall of the original structure is not level, which caused the mastic to fail and separate on the existing outside structure.
These issues were reported in March and remain unresolved. The contrast between the sales responsiveness and the aftercare has been disappointing. I would urge Dunraven to take ownership and rectify these defects promptly.

We have just had our conservatory roof replaced, the whole experience was good from start to finish, all the staff were very pleasant, the engineers explained things in a clear none technical way and kept the area clean ensuring all waste materials etc were taken away. Not only would I recommend Dunravan we have already booked them to come back and replace a few windows in our home.

We’re absolutely delighted with our new conservatory and couldn’t be happier with the whole experience. From start to finish, the build service was superb and the quality of the workmanship really shows in the finished space.

Everything ran like clockwork thanks to how reliable and well-organised the team were. All of the different trades installers were all very friendly and respectful of the garden. All of the trades arrived exactly when they were supposed to, working seamlessly around each other to keep the build efficient and on schedule. It made the whole process feel smooth and stress-free.

Gareth, the project manager, was fantastic throughout. He visited regularly to check on progress, making sure everything was running as it should and keeping us fully informed along the way. It was reassuring to have that level of oversight and attention.

Even after completion, the aftercare has been excellent, which really highlights their commitment to customer satisfaction. We chose to wait nearly 12 months before providing this review in order to allow sufficient time for the build to settle and to assess both the construction quality and the aftercare service in the event that any issues arose. We were really pleased that we didn’t have any significant concerns; only a couple of issues of the doors sticking during periods of heat, but these were addressed promptly and efficiently. Since then, no further problems have arisen.

Overall, a very professional and friendly company - we’d highly recommend them to anyone considering a conservatory build.

They were very patient re timing, communication first rate and installers excellent

All the work was carried out to a very high professional standard. Workmen were fully aware of what we required and were prepared to accommodate minor changes where necessary. The advice they gave was extremely helpful. The finished product looks exceptionally good. Thank you Dunraven.

The staff were all very helpful and polite. The door is as expected, it looks great and the pain of glass above is really cool. The fitting was quick and the fitter nice and polite.
I will be using Dunraven and would definitely recommend them.

Recently had a new conservatory roof fitted. The workmen were very friendly and helpful. The new roof is excellent. We have used this firm a few times in the past and have always been satisfied with the work. I would have no qualms using them again

Great experience. All staff was polite, on time and efficient (whether I dealt with the engineers, the sales team or office team). The door looks great and is exactly what I ordered. The installation was quick and left the area tidy. I was kept up to date regularly and the payment process was easy. Would recommend and will come to them for more work in the future.

Very pleased with our front door. Very polite fitter clean and tidy. Good sales person after I decided to get a quote and choose my door and good surveyor. A little hard sell by the original door knocker wanting me to buy could easily have put me off buying but please I went ahead .

The whole experience from sales to survey to installation was smooth. The company maintained contact for installation dates. Their fitter, Nathan, was hardworking, courteous and tidy.
So very happy with our experience.

Amazing work just had our windows done yesterday they look great, they were done quickly too, lovely fitters and great communication from the company, this is the second time we have used them they also done our conservatory roof many years ago which is still going great, 💯 recommend thanks guys

Very professional from start to finish. For the consultation, the person supposed to arrive took short notice leave but a manager stepped in and did the meeting which gave me confidence this is a company you can trust

I have had a new conservatory roof, bifold doors, new windows and a storm door from Dunraven and the service has always been excellent. Competitive price and good after sale service.

I had 2 sets of French doors fitted last October. Both lead doors on each set have dropped and I cannot close them so I rang today. I am a pensioner living alone and they told me at first that the fitter would come Friday afternoon. That’s 3 nights with my house vulnerable and therefore meaning that I have to stay in. I argued and I was told someone would call tomorrow. So, no sleep for me tonight. No more business from me.

The quality of work is fabulous and the fitter just got on with the job leaving it all clean and tidy. We’ve used Dunraven before and would again !

The gentlemen that worked on my conservatory were polite and friendly. They worked fast and solved any issues that I had with the building. I am very pleased with the results and would recommend Dunraven windows to any one looking for a professional finish.

Dunraven did our windows a few years ago on our extension. We were very pleased and the customer service and after sales is excellent too. We have had no issues. I would highly recommend

We would highly recommend Dunraven to everyone. We had a new roof put on our conservatory to make it into an “orangery” as well as some tweaks to the frame to improve it. We are very pleased with the result. The quality of the windows we had fitted are brilliant. Every person we dealt with was friendly, on time and efficient. We were kept up to date with the progress as it was happening and we would not hesitate to return to them in the future for anything else.