Dunraven Windows Avis 

Everything from start to finish was amazing. Every staff member I dealt with was friendly,polite, knowledgable and professional. All information was clear for me to make my choices. The composite front door and frame are excellent both in quality and aesthetically. I am very pleased with the product and would happily choose Dunraven again for any other products in the future.

First time customer and I’m already fed up with them.
They reused my old blown window seals in the replacement, and the door glass was the wrong colour and style. Can’t get anyone to take ownership of the problem and have called many times and been told they’re on break or will call me back, managing director will be notified, etc and still nothing.
But their after sales can arrange to be around the very next day to price up some new work, so it’s clear where their priorities lie. If you can’t even fix the current issues, don’t expect repeat business!!

Everything was done on time and to a very high standard

I got a new roof on my conservatory and wish I had done it earlier.

Special thanks to Eliot who was main installer - a true professional

Very happy with the quality of the windows and the installation - excellent, would recommend.

Do not use this company. Had a door with them several years ago, since then the ring from different mobile numbers every few weeks and knocking the address. I have told them numerous times to stop and remove me from marketing list, they’ve confirmed this in email a couple of weeks ago and today get another knock from them. Told them I would report them to the ICO and trading standards.

Had all windows and doors installed in 2 days. Found experience to be very simple. Friendly sales team and excellent fitter who was professional and clearly very good at his job taking care to ensure everything was tidied up as he went along. Would recommend if you are looking for new windows that are good quality and efficiently fitted in a quick timeframe.

For larger purchases I like to wait a while before leaving a review but I'm happy to say I've had my new front door for 6 months now and it's just as good as the day it was fitted.
The quality of the door is excellent and so is the customer service. I can't fault the fitting either - the fitter arrived when he said he would, did a great job, cleaned up after and was on his way after a few hours.
Would recommend and would look to them for a quote if I ever needed anything else, windows for example.

Staff were friendly and professional. Job was clean and completed to a good standard. Very happy with the windows and doors. Expected more than one fitter for the big job.

We had all windows in our home and 2 doors done and could not be happier. It was a pleasant and smooth process from coming to measure to fitting. Clear communication throughout and everyone I spoke to was lovely.
My windows were done over 3 days, the fitters were friendly and tidy. They brought dust sheets and cleaned up after themselves, couldn’t be happier with the fitting.
The windows themselves and doors are just beautiful! I couldn’t recommend them enough. We will 100% be using dunraven for our facias in future and would definitely use them again for windows if we ever moved home!

Please go elsewhere! We had a front door fitted in December and have had endless problems with paint being chipped brickwork damaged plaster damaged and incorrect fitting.

Today we have had someone come out for the fourth time. They have replaced the chipped surrounds and the surrounds they put in are also chipped so we are back to Square one.

This fitter advised that the fitter who actually put the door in has done it incorrectly and the inside of the door has water in. I’ve been very reasonable and patient, but we are now getting on six months for a door that we paid in full for. It isn’t fit for purpose and the service is shocking

Reply to comment –

I’ve sent multiple emails and we’ve had 3 visits from fitters (all waste of time) I’ve sent my final legal letter to the director and copy via email with all images and are currently awaiting a response before we take legal action as my final step.

I had a conservatory fitted under 5 years ago and unfortunately one of the windows had blown. 3 weeks later and the window has been replaced and looks good as new.
Great after sales customer service. Thank you

This company is in my opinion is doing everything very well. From start to finish the whole experience was so well organised and all the tradesmen were hear on time everyday and seamlessly into the next step. I can't recommend them enough. Excellent.

From start to finish, Dunraven were incredibly professional and reassuring.

The windows that Dunraven fitted are fine. This was back in 2010 but the after sales is appalling. We now have handles that won’t move or unlock.
Even thought Dunraven fitted the windows and I appreciate that it is not covered by a warranty and I told them I was willing to pay they will not come out.
They only deal with customers who are in warranty. So be aware customer service is appalling. Dunraven are just not interested in you unless you are spending £0000.

Friendly staff who explained everything. Good communication and punctuality. Great quality. Very pleased with my new doors.

I had a window and sliding doors. Totally pleased with the result. I got exactly what I wanted so you can’t really get better than that. Would definitely recommend Dunraven

This was our first time in using Dunraven and overall it has been a very positive experience. The work teams that installed a replacement conservatory were very efficient, friendly and hard working and the product they put up is sturdy and pleasant to look at. Requesting information via email sometimes was a problem with my emails not being answered but this was immediately put
right by ringing the office to speak to someone so not a great inconvenience. Would I consider using Dunraven again = yes I would!

Really pleased with the installation, the tradesmen were polite and cleaned up after themselves. Only problem was it was a week late. Quality of work is excellent though.

Just had 3 large windows fitted. Wayne the installer was punctual, friendly, hard working with high quality work. Even though it was a challenge for him to carry the windows up 11 steps and along a long path to the bungalow on his own it did not deter him. Wayne was a wonderful installer. From consultation through to installation Dunraven kept us updated no chasing them for information . I wouldn’t hesitate to recommend Dunraven or use them again for any future work.

All work completed in time as we were approaching the Bank Holiday and that was a concern.
As we were having a new conservatory as well as windows and doors we had 2 teams who worked efficiently together and were polite and tidy workers.
I think the tea coffee and biscuits helped🤔
Very satisfied with the completed work and the only thing is it needs tested in bad weather🙏