Another purchase of the pure hyaluronic acid serum. I love this product as it makes my skin feel silky smooth. I use morning and night before my moisturiser and now I can’t live without it! Excellent... Voir plus
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I’ve been using the AHA BHA toner for years, just reordered plus another two products for my teenage daughter as she is suffering from breakouts and has wiped me out of the toner! It is the ONLY thing... Voir plus
L'entreprise a répondu
Habitual eye serum has been Amazing for me.I am 76 and apart for awful bags under my eyes my skin is not TOO bad.After spending quite a lot of money on expensive eye products and using Habitual for 1... Voir plus
L'entreprise a répondu
I found this small business by doing some comprehensive research to find the best Vitamin C serum for my face. I'm so glad I did! The service is exceptional. The team is always on hand to answer qu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At DuoGen, we redefine skincare through the powerful partnership of science and self-care. Our mission is to deliver high-efficacy, timeless solutions that transcend trends. We prioritize what truly matters: potent active formulations that provide visible results, with no unnecessary additives. We believe in transparency, education, and making active ingredient skincare accessible. With DuoGen, you’re not just investing in products—you’re embracing a future of uncompromising results, free from fillers, fragrances, and fluff.
Coordonnées de contact
Royaume-Uni
- hello@duogenskin.co.uk
- duogenskin.co.uk
4,3
Excellent
109 avis
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This is Mary
This is not David but Mary his wife.
I purchased this serum a few weeks ago after using la prairie & la mer for over 20 years. It has to be the worst serum I have ever used. In fairness the eye cream was OK. However, after trying the serum 3 times in burnt my face and left blotches so bad I had to buy anti histamines. I have destroyed it. £43 a complete waste of money
1 mars 2023
Avis spontané
Réponse de DuoGen
Hello Mary,
Thank you for sharing your experience with us regarding the Retinol Serum you purchased. We are sorry to hear that the product did not meet your expectations and caused you discomfort.
We take the safety of our products very seriously and have internal procedural that is in line with UK regulations for investigation notifications of adverse reactions.
We pride ourselves on the quality of our products, and customer safety and satisfaction is paramount, and we offer a 90-day money-back guarantee.
The website from which you purchased our Retinol Serum has the list of ingredients which are common ingredients typically used in such products. The product has been tested by a dermatologist, and we have safety certificates from industry professionals.
However, we understand that every person's skin is unique, and we recommend performing a patch test before using any new skincare product to make sure there is confidence on how your skin will react to the product - we make sure this is provided at all consumer touchpoints.
Our website states that “we recommend that people with sensitive skin perform a patch test first to ensure there is no reaction. If you are prone to reactions or have sensitive skin, always do a patch test on your neck or under your wrist before use or consult your healthcare professional. If sensitivity occurs, discontinue use immediately.”
Our packaging states that "avoid contact with eye or sensitive skin areas." and "if irritation occurs, discontinue use."
We have refunded your order of the Retinol Serum as per our 90-day money-back guarantee. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Sincerely,
Habitual Skin Team
Great company
Ordered the retinol serum a while ago but have only just started using it recently. Fantastic product, much cheaper than other suppliers with the same amount of encapsulated retinol and I can see the difference already. Product was sent really quickly and well packaged. Highly recommend this company and I will be purchasing from them again.
17 décembre 2022
Avis spontané
Réponse de DuoGen
Hello Cat,
Thank you for your feedback. We're glad you are enjoying the product and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
The triple C serum is amazing
The triple C serum is amazing. My dermatologist side rosacea is very difficult to treat. I was so sick of my skin. I tried this and OMG amazing!!!! I can actually go outside with no make up on !!!! Amazing
12 février 2023
Avis spontané
Réponse de DuoGen
Hello Kamal,
Thank you for your feedback. We're glad you are enjoying the product and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Vitamin C Serum - don't buy it if you have sensitive skin
Vitamin C Serum - don't buy it if you have a slightly sensitive skin.
I've tried introducing this serum a few times in my routine, every time I use it gives me an awful allergic, reaction all over my face and neck. Have used many Vitamin C serums along the years, never ever had a reaction as this at all, such an agressive product.
7 février 2023
Avis spontané
Réponse de DuoGen
Hello Luana,
Thank you for your feedback. We are sorry to hear about your experience, we understand that not all our products work for everyone.
Our Triple Vitamin C is derived from Kakadu Plum Extract and contains 3-O-Ethyl Ascorbic Acid which has been reviewed and tested to be safe even for new users and is compliant with UK regulations. We recommend doing a patch test away on the skin from your face before use to ensure there is no reaction and to discontinue use immediately if sensitivity occurs as per our instructions on the packaging and our website.
We have reached out through email we can better assist you on this matter. We apologise again for your experience, your feedback is valuable to us.
Sincerely,
Habitual Skin Team
Can't fault the company at all
Can't fault the company at all! I have been very happy with all my products. Packaging and Customer service has all been good too. Well done!
19 janvier 2023
Avis spontané
Réponse de DuoGen
Hello,
Thank you for your feedback. We're glad you are enjoying the product and seeing results! If you would like to further discuss your experience, please contact us at hello@habitualskin.co.uk.
Habitual Skin Team
Can’t fault the service.
The product I ordered was not for me, but I have to say I have received great service in the return of the item and a refund. I would not hesitate to give another product a try in the future, if I spot anything that I fancy giving a go.
8 novembre 2022
Avis spontané
Réponse de DuoGen
Hello,
Thank you for your feedback. We are sorry to hear about your experience, we understand that not all our products work for everyone.
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
Great customer service
Having read some of the reviews on here I wanted to mention how wonderful the team at Habitual were with my order.
I recently purchased the hylauronic serum...or so I thought. I noticed on my confirmation email I had incorrectly ordered the retinol serum. Same price for the same size. In a panic I emailed apologising for my error and that I wanted the hylauronic serum and a lovely lady called Blanche emailed a couple of days later to say she had corrected the order for and I received the serum another few days later.
I've yet to review on the serum as I haven't been using it on my skin long enough to give an honest review but lovely customer service when I ordered wrong product.
15 décembre 2022
Avis spontané
Réponse de DuoGen
Hello Fern,
Thank you for your feedback. We are glad that you had a great customer service experience, and we look forward to hearing your review about the Hyaluronic Acid Serum in a few weeks time!
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
Excellent customer service
21 novembre 2022
Avis spontané
Réponse de DuoGen
Hello,
Thank you for your feedback. We are glad that you had a great customer service experience.
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
Low score due to unpleasant product…
Low score due to unpleasant product smell. Will look for alternate vitamin C based on this. Just started using so cannot comment on effectiveness.
6 novembre 2022
Avis spontané
Réponse de DuoGen
Hello Stephen,
Thank you so much for your feedback. We totally understand about the smell as it's somewhat savoury! This is caused by the Ferulic Acid stabilising the Vitamin C. Active ingredients like Retinol and Hyaluronic Acid have quite a neutral natural smell, however, Vitamin C traditionally doesn't have a great smell.
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
I Love the Vitamin C Serum!
I found this small business by doing some comprehensive research to find the best Vitamin C serum for my face. I'm so glad I did! The service is exceptional. The team is always on hand to answer questions in a timely and professional manner, and my skin is simply glowing since using their Vitamin C serum. I can't wait to add other products into my skincare routine. Thank you Habitual! Xx
6 août 2022
Avis spontané
Réponse de DuoGen
Hello,
Thank you so much for your feedback. We're really glad you are enjoying the product and seeing results!
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
Products arrived quickly and with an…
Products arrived quickly and with an appropriate amount of recyclable packaging. First order was a gift from my partner the I have have bought further products myself. Products themselves are great (vitamin C serum, hyaloronic acid and retinol). Will definitely be a long term customer 👍
15 septembre 2022
Avis spontané
Réponse de DuoGen
Hello Krista,
Thank you so much for your feedback. We're really glad you are enjoying the products!
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
Beware!!
I bought the vitamin c serum. There was no changes to my skin. The product comes in a dark green bottle so you cannot see the quantity. The serum lasted just over the 90 day return policy they have. It’s a pump bottle and when I opened it the straw part was too long for the bottle, but it was still empty. I have purchased many serums of same quantity which has lasted longer. I can only assume this bottle did not contain its full amount. I challenged the company and they didn’t even address my query. I have used many vitamin c products in my time which have better effects on the skin and less than half price of their product. I only bought their product due to Facebook advertisements. A lesson to learn is never trust a company that does not give you the option to give a review on their Facebook page,You should check this out first. A good reason they dont have this option is to prevent any negative reviews, as once posted they cannot be removed. However, I have noticed today due to the negative a low rating reviews on trustpilot, they have requested their followers to make a review on trustpilot in return they will send you a free gift. I asked if that includes negative on the post. I dare say that will be removed, Thankfully I took screenshots. #update# yes I was correct comments and the post pleading for reviews have been removed.
#IN RESPONSE TO HABITUAL SKIN# What a poor excuse regarding sunlight and bottles. Most products don’t perform well if they are subject to sun. This has nothing to do with the colour of bottle. I probably received a return bottle from someone else. I did not break any such rules. I asked’ if I give a negative review do I also get a free gift. Hardly a rule breaking subject. But I can see that you don’t allow reviews on Facebook. Website reviews can be removed. Hopefully my review will help others to make their mind up.
#In response to habitual#
Yes this is what they recommendations on vitamin C
Form: L-ascorbic acid
Concentration: 10–20 percent
Ingredient combo: L-ascorbic acid, tocopherol (vitamin E) or glutathione, ferulic acid
Packaging: Dark or tinted glass bottles with airless delivery
Price: Not a factor in quality, but opt for the brand that fits your budget
As you can see packaging in dark or tinted glass bottles, so in other words a tinted bottle as per other brands use. Not dark bottles with dark labels. And as usual you failed to address any other factor.
Missed the part where you use bribery to get customers to review your product. You also missed the part about my question which caused a ban on your Facebook group? Don’t bother responding. Think it’s safe to say you will bump up the reviews with your bribery tactic. Anyone wishing to see the screenshot of this just contact me.
Correction; I have never posted any unkind words. I gave a honest review. you cannot accept customer feedback.
19 septembre 2022
Avis spontané
Réponse de DuoGen
Hi Janette, thank you for your message. The reason why our bottles are in amber bottles is to protect the active ingredients Vitamin C. If you have a google about this its a recommend practice to ensure the products are protected from sunlight. Thank you for your feedback on the size of the product, we do take feedback on board. We are looking at introducing larger sizes, but for context, due to compliance and stability testing this process takes about 6-9 months to make sure there is no issues with formula in new packaging. All our reviews are posted on our website, including all negative ones (you can go ahead and post a negative review on our website too, it will get posted) so our trustpilot receives no attention. We have a private community group of Habitual Skin customers where last night we asked customers to post their same reviews from the website on here. Including yours. This community group has rules when you sign up that it is supportive, kind and constructive messages only - unfortunately due to the nature of your message you broke these rules that you agreed to when signing up. We had to remove you from the private community page. Your messages and the post is still up there. Wish you all the best in finding the right products for your skin.
In response to your reply, here are a few articles about why our Vitamin C in stored in Amber Bottles. Hope this helps!
https://www.healthline.com/health/beauty-skin-care/vitamin-c-serums
https://www.self.com/story/how-to-pick-vitamin-c-serum
https://www.skincare.com/expert-advice/all-expert-advice/skin-care-serums-dark-bottles
Your comment about the packaging and product from the articles provided, it is 10% concentration, it has these actives L-ascorbic acid, tocopherol (vitamin E) ferulic acid, and the bottle is tinted dark with the tinted label but let know if I have missed anything.
Your other factor, I replied above, but here it is. We are looking at introducing larger sizes, but for context, due to compliance and stability testing this process takes about 6-9 months to make sure there is no issues with formula in new packaging
Also Facebook reviews, yes we do have those activated on our public facebook page. Our private community page does not have reviews as it a group rather than Facebook page.
The message to our private community of 140 people, we asked to post their review existing from their website to our neglected trust pilot. We do have as part of the review app (Loox) we use on Shopify (our website platform), if you post a review on our website there is no incentive. If you add a photo or video to your review you get a 15% off discount - even if you post a negative review! This is standard practice and we are fully transparent about this.
You were banned because of your unkind words that have been posted on community page and a few other posts we have across socials. The final straw was the community page. You are entitled to your opinion, your comments remain, but the private community group has ruled which you broke. Unfortunately as per the rules when you signed up this can result in a ban.
I placed an order with Habitual skin…
I placed an order with Habitual skin one month ago now. Have received one part of the order but still awaiting over £100’s of remaining order to be delivered. Delivery states 1-3 days. Do not believe this! I was told 2 weeks ago that stock was in and they agreed to ship on 8th Oct as I was away. It is now the 13th Oct. I leave the UK in two days time as live overseas and have still not received the order despite repeated emails, some which appear to be ignored. I was sent a free vitamin C serum but would rather receive all the products I ordered. Very disappointing and still trying to resolve!
13 octobre 2022
Avis spontané
Réponse de DuoGen
Hi Mike, Sorry for this experience, our skincare manufacturer introduced a new testing process once the product is filled which caused delays in our restock arriving (by a month!). As a learning for our small business, we are no longer going to do pre-orders until we are 100% confident in our restocking process and manufacturing can be delivered by the estimated delivery, we hated letting our customers down and again apologies for this experience. Our final restock will arrive in November so we can promise we won't have this delay again. We do have some stock in NZ so we will reach out to see if we can compensate for this bad experience and send it to your home address in NZ.
GREAT PRODUCT FROM A GREAT COMPANY
Absolutely delighted with the retinol I purchased to deal with some milia. 2 cleared within days and the bigger one has shifted today after about a month. Habitual offered a prompt and efficient service.
22 août 2022
Avis spontané
Réponse de DuoGen
Thank you for your kind words Tracy, let us know if we can help or provide any routine advice :)
Brilliant products!
Brilliant products!
I use to spend 3 times as much on medical grade products and I’m now super happy with my new skincare regime for much less.
And while I have seen a delay in the deliveries are times it was easily resolved and the team are always willing to support.
Keep it up
And thanks for my lovely refreshed skin
26 septembre 2022
Avis spontané
Réponse de DuoGen
Thank you for your kind words, let us know if we can help or provide any routine advice :)
Great results - Hyaluronic Acid Serum and Vitamin C serum
I placed an initial order for 1 bottle of Hyaluronic Acid Serum after reading the reviews and 1 bottle of vitamin C serum. The items arrived within a few days and I noticed a difference in my skin within 2-3 weeks of daily use. I have normal skin and no real concerns other than wanting my skin to feel hydrated and not look so tired and these products have helped with that.
I will be placing another order today but will also try the eye cream
24 septembre 2022
Avis spontané
Réponse de DuoGen
Hello Sapna,
Thank you so much for your feedback. We're really glad you are enjoying the product and seeing results!
If you have any questions or concerns, please contact us at hello@habitualskin.co.uk – we’ll be happy to help!
Habitual Skin Team
No fuss, good quality product
Came on here to write a review and have been surprised by the negative comments tbh. What a shame for people when my experience has been so positive.
I have sensitive skin and I am in my 50’s so wanted to use retinol as it’s got such good reviews on improving the look of fine lines and wrinkles. I had tried a few high street store retinol products with testers from Boots. All of which either gave me spots or made my eyes water or droop, not sure if that’s other peoples experience or not?
Anyway I read a really useful article on retinol and the top ten products, with habitual in the top 10 stating it was also good for sensitive skin, however they did say if you are lucky to get it as it’s popular. So I was pleased to go onto the website and find it in stock. The price is a lot cheaper than the high street ones boots recommended and I sent my order request.
The product came quickly. There were no instructions on the packaging so I emailed their customer care team and was given a full email with tips and instructions. I felt this was a real personal service.
I have been using the product now for just over a month and have had no adverse side effects at all. The product is easy to use and makes my skin feel tighter.
With all retinol products it’s can take up to 6-12 months to show significant changes so I wouldn’t say I look 21 yet but it’s definitely a product I would continue to use and have recommended to friends already.
18 août 2022
Avis spontané
Réponse de DuoGen
Thank you Jane for your kind words! Let me know if you have any questions or would like some product or routine advice. x
Products didn't arrive and customer care team ignore you!
This was my second order of Habitual skin, I thought I would ignore the previous reviews regaring delivery, but now really I wish that I hadn't. Four days after I placed my order and still it has not been processed (despite delivery saying 1-3 days). I move out of my house on Wednesday so I have emailed the customer care team twice and both emails have been ignored. £60 is a lot of money to spend on an eye cream which does not arrive when it is promised to. I urge everyone to steer clear of Habitual skin as they seem to just take your money and run without any response or explanation as to when you can expect your products. Terrible service, extremely disappointed.
18 septembre 2022
Avis spontané
Réponse de DuoGen
Hi Alanah,
We emailed you on Thursday with an update saying we have a delay in our shipment and if you wanted a refund or were happy to wait and we got no reply.
I've processed the refund you will get this within 1-2 days business days to the same account you paid from.
Please note our customer service hours, we are a team of two and don't work on Saturdays but I have replied to both your emails you sent within a 12 hour window.
Thanks
Chelsea Davis
Co-founder of Habitual Skin.
I tried their Hyralonic Serum as it had…
I tried their Hyralonic Serum as it had such good reviews. Unfortunately, after a month of using it, I've seen no difference at all.
They say they have a no-quibbles refund within 90 days but it's a bit of a palava and a long wait to get a refund and I have to pay for a tracked return.
6 septembre 2022
Réponse de DuoGen
Hi Kirsty,
We believe every person has different skin needs & types and sometimes our products don't deliver the desired results - thats a big reason we have our 90 day money back guarantee.
Your refund was within our refund policy, outlined here: https://habitualskin.co.uk/pages/returns-policy - but details below from the policy:
It takes about 7-15 business days for us to get your package at our HQ, inspect your return and complete your refund. You will receive an email confirmation once your refund has been processed, then allow for up to seven business days for the refund amount to show up in your account.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over￡50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To ensure delivery we recommend sending your return via Royal Mail.
All the best in finding the right Hyaluronic Acid for your skin, if you reach out to us we can provide some recommendations of other brands we believe have great serums
Habitual skin such unprofessional people to deal with
Well Habitualskin what can I say ,On the 12th of august I ordered there Night routine £110 for a Birthday gift for my daughter I tracked it and it stated been delivered shock horror it was delivered and signed for by myself but a completely different address I emailed Chelsea the Co-Founder who replied to me on the Saturday the 18th of august after I left a review on trustpilot ,Well after a few emails back and forth and I was told a new order had been sent out but it really hadn’t this was one email I received, Hi Margaret,
Understand the urgency, hopefully the £110.00 refund can be compensation for our mistake and allow you get her something else + the products when we they eventually arrive.
Thanks for taking the 1 star review down, for a small business, we really appreciate it.
Hope your daughter had a good birthday and the products arrive shortly. We have now sold out of the advanced restoring serum so you have one of the last ones :)
Thanks
Chelsea But then she said in another email she didn’t say she would send another order but she did but this was my last response Hello Margaret,
Apologies for the misunderstanding, kindly place your order again on our website.
Thank you,
Customer Service
The Habitual Skin Team I don’t think I will be re purchasing from this company they really are very unprofessional and I feel very wronged by them for misleading me as I waited so long on the new order arriving and the refund to eventually come back to me I already had to purchase different gifts for my daughter as there’s items never arrived Not nice people to deal with at all Margaret OConnor.
18 août 2022
Avis spontané
Réponse de DuoGen
We are really not on the same page laura, I have tried my hardest to please you, you have only copy and pasted only certain parts of the email in this review which is disappointing. I refunded you instantly for the mistake (the same day yet you say you waited for a refund which incorrect), I never said we would send a replacement order...because we refunded you? We said we would call Royal Mail to investigate and see if we can get the order delivered from the wrong address to you but it would take 10-15 days to hear back from Royal Mail. This was too long and you insist on me sending ￡110 worth of products for free? I'm a small business, I cant afford to do this. I even suggested other brands you could spend your ￡110 refund on because you were so disappointed on our original mistake which was a genuine mistake. I tried my hardest to please you, but I'm sorry I can't send ￡110 of products for free!
Chelsea - Co founder of Habitual Skin
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