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Lisez les avis des autres

Noté 2 sur 5 étoiles

As a company grows, service is getting worse. Used to be that when you had a problem, you contacted an actual customer audiologist, but now you must talk to a call center who listens to your problem... Voir plus

Noté 5 sur 5 étoiles

With these compact, powerful, and comfortable hearing aids, I'm able to detect sounds that I've been missing for some time. The smartphone app is intuitive and extremely helpful, and the Eargo custome... Voir plus

Noté 5 sur 5 étoiles

I have owned Eargo hearing aids since December of 2019 (presently using the Eargo SE series), and I would not use any other device. Prior to purchasing my original Eargo Hi-Fi Neo and subsequently dec... Voir plus

Noté 5 sur 5 étoiles

I've had first and second generation Eargo's, and both were very good. These new Eargo 7's are excellent: being able to tune the frequency response is a real plus, as is being able to use the ap to ad... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'appareils auditifs

Écrit par l'entreprise

Eargo is an American hearing aid company based in San Jose, California with dedicated licensed hearing professionals and online guides to provide all the support you need on your hearing journey. Hear life to fullest with Eargo's medical-grade, virtually invisible, completely rechargeable hearing aids.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

330 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 44 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

So happy!

I cannot say how extremely pleased I am with my new Eargo 8's. It's like I am finally "normal" again! I am only in my 40's and have known for at least 7 or 8 years that I have 50% hearing loss at low volumes. I suspect I have had hearing loss for longer than that though. For far too long I just accepted I had hearing loss and couldn't participate in certain conversations. There were so many times when I would just give up and nod my head instead of asking people to constantly repeat themselves. I just felt I was too young to have to wear hearing aids and there was some societal stigma as well. These hearing aids have completely changed all that. They are comfortable and discrete and easy to use. There are times I completely forget I am wearing them-that's how comfortable they are. I also like that I do not hear my own voice in my head (whatever the term for that is) when I speak. That was a major downfall of the other brand I had tried. The 45 day trial offer combined with the option of financing is what eventually sold me on the product in the first place. There literally was no reason not to try them. The customer service is fantastic and the app is easy to use. The videos within the app are helpful as well and the charger now has a whole month worth of charging capacity. I wish I had known about this brand a long time ago!

24 octobre 2025
Avis spontané
Noté 2 sur 5 étoiles

In less than a year both hearing aids had lost most of the battery power

In less than a year both hearing aids would only work for 6 to 8 hours. Not the 16 hours they claim. Both RH and LH were replaced and still did it again within the year. And the string to pull it out of your ear broke off within the year of getting the second pair. And while it amplified the sound, it was still difficult to here in a restaurant or area with lot of people. for the cost I cannot recommend this product.

1 octobre 2025
Avis spontané
Logo de Eargo

Réponse : Eargo

We are so sorry to hear that your Eargo experience has not been satisfactory. We're always happy to assist our customers and we welcome your feedback. For these concerns to be further addressed, we encourage you to contact our Client Care team. Our support team is happy to provide additional assistance and can be reached Mon-Fri between 8AM and 8PM CST at (800) 615-9000, via email at support@eargo.com and by using the live chat function on our website.at https://www.eargo.com/

Noté 5 sur 5 étoiles

I was pleasantly pleased

I was pleasantly pleased! My hearing issue is somewhat beyond the mild region. I have a hearing aid from Costco. Ver good but bulky. Tried to get a Costco’s “in the ear” but they could not sell me those models since my hearing was a bit above mild (store policy). I asked them if I could try theirs and they let me do it after setting it my hearing profile. I really liked it and it was nearly invisible and the sound quality was great. They recommended that I look into Eargo. Well. I bought the Eargo SE for $1600. It takes about 10 minutes to fit it to your hearing profile (easy to use Eargo App). It is GREAT! You have to download the App and once synced with the Eargo with Bluetooth, you can set the volume and has 4 preset programs. I am extremely happy with it. Please remember that it is TINY and does not have all the bells and whistles connecting directly to TV or your phone. They have done wonders for such a SMALL device and it has all you need!! Well done and thank you.

31 août 2025
Avis spontané
Logo de Eargo

Réponse : Eargo

We are so happy to hear that you are pleased with your Eargos. We sincerely appreciate your honest review!

Noté 5 sur 5 étoiles

Recent purchase of Eargo 8 hearing devices

I recently purchase a set of Eargo 8 hearing devices after using Eargo 6s for a few years. I’m very impressed with the Eargo 8 devices. The trumpet design is far superior to the older ear tips. They are much more comfortable and stay in the ears better. Most times I don’t even realize I’m wearing them.

And Iove the new charger – it has much longer battery life and the inductive charging is a great feature.

Overall, the hearing quality is very good and it’s much easier to wear them all day.

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Upgraded to Eargo 8

Upgraded to Eargo 8 and delighted I did. The quality of the amplification even at minimum is fantastic. Also, the interaction with the App and multiple options is remarkable. And of course, I still love being able to insert the devices into my ears and never have to worry about them getting caught on my reading glasses. Serves my vanity too. 👍

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Eargo 8 is great!

I’m about halfway through a 45-day trial of Eargo 8 hearing aids and have decided to keep them! Why? Many reasons. For one, customer service is extraordinary; whether you email or call them, they are responsive and professional. Secondly, the documentation and instructional videos are outstanding. I’m a retired technical writer and rarely do I see such clear documentation on what would otherwise be a complex, difficult subject to explain. Finally, the hearing aids themselves are comparable in sound and quality to a $6,000 behind-the-ear set I *almost* purchased from a local hearing aid center. I’m so glad I decided to try Eargo instead!

Regarding the sound, I did Sound Match on the Eargo app several times, settled on the one that seemed the best, subsequently kicked up the volume, treble, and bass a bit, and am absolutely loving what I hear. The other evening I stood outside simply marveling at the sounds of crickets and cicadas; I’d not heard anything like that beautiful chorus in a long time.

As for fit, I have one ear tip (aka “tulip”) in size Medium in my left ear and one ear tip in size Small in my right, because apparently my ear canals are not identical, which is ok. I realized I had to use two different tulip sizes when I noticed one was working its way out of my ear whenever I ate. As for comfort, I by far prefer these to the over-the-ear style of hearing aid I tested previously, which constantly interfered with the frame of my glasses and even slipped and moved when I was active. A hearing aid in the ear canal does take some adjustment, but I was fine with them after just two days!

Now for a few comments, not deal breakers by any means but something I feel compelled to pass on because I had some difficulty in these two areas…

1. How do I transfer changes I made on the Eargo phone app to the hearing aids? If you use a gear icon in the phone app to tailor a program’s volume, treble, or bass and want to save the settings:

• Be near the charger with your phone and turn on the phone’s Bluetooth (if not already on) to connect to the charger.
• When connected to the charger, select Program Sync in the app.
• When prompted to do so, place both hearing aids into the charger and wait for the sync to complete.

Voila! Once the sync is complete, you have successfully transferred the settings in the Eargo app to your Eargo hearing aids. I love that the changes “stick” and don’t revert to some unwanted default setting later.

2. At what level is my volume (or treble, or bass) setting? At present, there is no way to visually SEE a volume, treble, or bass setting on the phone app.
Instead, you must press the + button to go up (the word “max” is audible at the top) and the – button to go down (the word “min” is audible at the bottom).

This drives me a bit crazy, so I’ve learned to count “min” as level 1, then 2, 3, 4, and “max” as level 5. You can practice this by going up and down the scale, counting “1 (min), 2, 3, 4, 5 (max)” and “5 (max), 4, 3, 2, 1 (min)” until you get the hang of it.

Overall, I highly recommend Eargo 8 if you’re reasonably tech savvy, like to experiment a bit, and want to better hear people, music, phone conversations, and tv without straining. As a nature lover, I especially enjoy hearing bird calls, the wind blowing through the Autumn leaves, dogs barking in the distance…and my cat’s purrs. It’s a beautiful world. Enjoy!

29 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Eargo 8 hearing devices are worth the upgrade…

I received my Eargo 8 hearing devices 30 days ago and have been extremely impressed with the advances since the Eargo 7 model. I started using the Eargo NEO in 2019 and upgraded to the Eargo 7 in 2023. With each generation, there have been noticeable improvements in battery technology, durability, and software. The Eargo 8 is a step-wise improvement in all three areas.

This charging case is a huge improvement. The case has a hinged, attached lid, and the hearing devices now securely “click” into place. That provides assurance that the devices are properly seated for charging. The case also holds a charge for a much great length of time. I have gone for up to three days and it still indicates a full charge. Older versions had to be plugged in every night. Battery life of the hearing devices is also excellent. I can wear my Eargo 8’s 12 hours or so and the battery life holds-up.

The hearing devices seem more rugged and durable. I like the new trumpet design and that is a better fit for me. The amplifier caps are more durable than those on the Eargo 7.

The Eargo App has steadily improved over the years. I use the four different settings regularly and occasionally adjust for noise reduction and volume control. I also attended the Eargo training online seminar and that was useful. The presenter was professionally qualified, spoke clearly and maintained a good pace. I learned 2-3 new best practices.

For me, the tone and clarity are the biggest improvements. I do not know how much of this is due to improved electronics or the customizable software. I like the sound match feature in the Eargo App. It mimics audiometric testing and that could be one of the reasons I am getting exceptional performance. Whatever it is, it works. I went to a Lyle Lovett concert at the Atlanta Symphony Hall two days ago and the audio was simply incredible.

30 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Eargo 8 checked all the boxes

The size is what I was looking for. Most people don't know I am wearing hearing aids. They go all day on a charge, I have yet to have them run out of battery. Also the customer service was great. I bought mine through Soundly, I was having some trouble adjusting them the Soundly rep was very helpful. But there was a problem she couldn't fix. She reached out to Eargo and they contacted me and sorted my adjustment problem quickly.
My experience with the Eargo 8 has been great. I did another of research before I picked these, glad I did.

26 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

New Eargo 8 OTC Hearing Aids

The new Eargo 8 OTC hearing aids are definitely worth the upgrade. I had been using Eargo 7’s. The battery now lasts 16 hours and they are nearly invisible and very comfortable in the hear. I also think the sound quality has improved. You cannot go wrong with Eargo 8 hearing aids.

19 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I hated my Jabra Pro 30

I purchased the Jabra Pro 30 hearing aids about 3 months ago.From day 1 I had problems with them with heavy static, one ear cutting out or not charging. Customer Service was hard to reach or not at all. In short, I returned them and ordered the EARGO8.
I am thrilled with the results so far and the customer service is A#1.

4 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Comfort And Sound Quality

I have owned Eargo hearing aids since December of 2019 (presently using the Eargo SE series), and I would not use any other device. Prior to purchasing my original Eargo Hi-Fi Neo and subsequently deciding to update to the SE Model, I spent hours researching and testing other top-rated brands. However, none provided the sound quality of Eargo. I will continue to use Eargo hearing aids in the future.

28 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

The end of selective hearing!

Replaced an expensive behind the ear set with the Eargo 8 in the ear. The difference is absolutely amazing in providing conversation focus and clarity. Battery life is outstanding, and the little puck for charging is so small that one could carry it in their pocket. I never realized how strenuous it was to follow a conversation in a restaurant, the noise cancelation is brilliant and the preprogrammed scenarios fit well with my life. My spouse no longer has to repeat her questions or topics, family gatherings are now delightful. I can no longer claim selective earing as the Eargo 8 is so good at helping me focus on the conversation. In summary great battery life, all day easily, High Fidelity sound, invisible, simple app to control, rechargeable, no little batteries to fumble with, stress free hearing, superb noise isolation.

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased Eargo 8

I recently purchased Eargo 8. A few years ago, I had purchased Eargo 6 and I must say that there is a very noticeable difference between the two. The sound quality from Eargo 8 is terrific. I'm a pianist, and a piano teacher. I rely on hearing the full range of sound from the piano. The high notes were dropping off and although I could still hear them, I had lost the vibrant sound that normal hearing delivers. Eargo 6 was an improvement, but the newest model is excellent and it delivers superior sound quality. Another thing I love about them is how invisible they are. I teach a lot of young kids and I don't want them commenting on my hearing aids. With Eargo, no one even knows they are in my ears. They are not inexpensive, though they do cost about half of what you would pay for typical hearing aids from a hearing aid store. My experience with Eargo customer service has always been great. P Rothman

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Eargo8 my first experience

The Eargo8 hearing aids I recently purchased have opened a new world of hearing for me.
Like many others, I did not feel like I needed hearing aids but decided it was time to give it a try.
My biggest concern was that a completely in the canal (CIC) was going to feel like I was wearing
earplugs but that was not the case. After trying all the sizes of trumpets, small worked best for me and
are very comfortable. I did not feel like I was wearing earplugs as I feared. As I continued to wear them each day
they became more comfortable to the point that at times I did not even notice and had to check if they
were still in my ears as I thought they may have fallen out.

The phone app has a lot of settings that allow you to adjust the Eargos to your listening environment and I found
it easy to use. With patience and some trial and error you can pre-set your Eargos to optimal performance in
different situations and change the program as needed.

The support staff is A#1 and extremely helpful should you need assistance. I recieved emails each day with reminders
and tips to help me get familiar and how to best use the Eargos. The pre-recorded online videos are great and the live
webinar that is offered helps when you first get your Eargos. If after you try your Eargos you have futher questions
they offer a one on one personal telephone call to address any concerns which I also took advantage of and was very helpful.

Anyone interested in a high quality hearing device that meets the standards of a doctor prescribed hearing aid would do well
to give the Eargo8 a try.

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Impeccable customer service

I got the Eargo 8s and they've been performing better than custom-made devices that cost 3x as much. However, the customer service was what stuck out. When I was trying to find out about options from Eargo before I bought them, I had a representative call me to help me choose the right one for me. Jolene was my representative, and she spent a lot of time to make sure I got the right ones for me, and helping me adjust any settings once I got my Eargo 8s. Also, Todd (who I believe is an audiologist) gave me a call when I notified Eargo that the originally capable settings were slightly off-target for me. He helped to adjust them to the perfect settings. This customer service was truly outstanding

17 août 2025
Avis spontané
Noté 5 sur 5 étoiles

I purchased the Eargo eight

I purchased the Eargo eight. Honestly, I was thinking I would return them because I was on the fence about really needing hearing aids yet. The moment I put them on I realized what I was missing. I can clearly hear everybody in a board meeting now without having to have people repeat themselves or pretend that I’m listening to what they’re saying. The best bonus is I’ve been wearing them for over a month and not one person has noticed. I’ve told not a soul not even my family. No one has noticed. They are comfortable, easy to use, discrete, and they actually work. Highly recommend.

28 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Very happy with Eargo hearing aids

Very happy with the hearing aids for my moderate hearing loss. They are very comfortable - I forget that I’m wearing them. Very adjustable! I can change the volume plus the treble and bass settings on each ear’s hearing aid for the different environment options such as normal, restaurant, phone, etc. This is very advantageous for me as I can fine tune every option for my hearing needs. In the beginning, I wasn’t cleaning them as directed (shame) nor using the enclosed charger+cord. My battery life was very short - 6 hours. Eargo support was very helpful - I now dutifully clean them daily and use the correct charge connector into the wall (no power strips). Battery life is 14-16 hours now.

15 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Eargo hearing aids have really changed…

Eargo hearing aids have really changed my social life! I can be in a crowded restaurant with several friends and hear everything clearly!
They are a game changer!
It’s very liberating to not have to strain to hear in a social setting!
I no longer need subtitles and I feel I’m more engaged because of this wonderful technology.
It’s so easy to use the phone to change the settings and volume. Totally user friendly.
I couldn’t be happier.

1 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Eargo 8 Review

I originally purchased an EARGO SE after doing an several hearing test on line and with an audiologist which all indicated I was border line candidate for hearing aids and I thought an OTC types would be a good cost-effective choice for me plus, I definitely preferred the “in the canal” type device. So, I decided on the EARGO SE model.

After a little over a year, I found that I was struggling more with background noises and was trying more Sound Matches to compensate. So, I did another online hearing test and determined that my overall hearing loss had decreased slightly more. Since I liked the EARGO SE, I spoke with and EARGO Representative and discussed my hearing loss and problems I was encountering. Based on that conversation, performance of the SE, and more research I felt the EARGO 8 was my best choice. After the initial setup and “Sound Match” there was a noticeable difference managing background noise. I found the “Sound Match “program has improved over that of SE model. In my case being able to adjust the “treble and bass” has also made a positive difference. While it has only been a month and after doing a bit of fine tuning, the EARGO 8’s performance has been dramatically better for me. Also, the extra battery life is a plus in my circumstance.

8 août 2025
Avis spontané

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