I ordered their knife as part of a buy one get one promotion hoping to send the second knife to my daughter as a gift. They marked it as shipped, charged my card, and I have not received tracking or... Voir plus
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I bought a bread knife from Earthly Bliss and it's been amazing. I then ended up buying another one for my dad as well, which he loves too. Delivery was fast and the quality of the knife is excell... Voir plus
Amazing bread knife and even more amazing company! Words cannot explain how helpful and superb this organization’s customer service is. I had a major technical glitch and Earthly Bliss helped me throu... Voir plus
L'entreprise a répondu
In these trying times, economically, home baking has two advantages: You can control what ingredients to use to cater to your needs and shop around for the price of ingredients to fit your budget. Hav... Voir plus
L'entreprise a répondu
3,9
Bien
327 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company is fantastic
This company is fantastic! Their bread knife and bread bags are excellent. The customer support is also very helpful. I highly recommend them.
22 avril 2025
Avis spontané
Réponse de Earthyblissco
Hi Joe,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the bread knife and bread bags. It's also great to know our customer support team could help you out—we’ll be sure to pass along your feedback to them! :)
Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out.
Warm regards,
Bread Knife
I received the bread knife and it looks like good quality. There was a problem with my order, I did not receive the free knife, in the buy one get one offer. I contacted them and Sarah has been very good with fixing the issue. They have sent out the feee knife, so waiting on that to arrive. I’m happy with the company and the bread knife.
17 avril 2025
Avis spontané
Réponse de Earthyblissco
Dear Ellen,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly grateful for your patience and understanding while we worked to resolve the issue with your order.
It means a lot to hear that you're happy with the quality of the bread knife—and we’re so glad we could help make things right by getting the free knife sent your way. Your trust and grace throughout this process mean the world to us.
We hope the missing knife arrives soon and is a wonderful addition to your kitchen. If there’s ever anything else you need, please don’t hesitate to reach out—we’re always here to help.
Wishing you many happy moments (and perfectly sliced bread!) ahead. :))
Warmest regards,
Great products and company
This is a great company to deal with. Fantastic products and the best and prompt customer service. Had a small problem with a knife handle and was attended to and fixed promptly without any effort
9 avril 2025
Avis spontané
Réponse de Earthyblissco
Hi Lorraine,
Thank you so much for your kind words — your message truly made our day! We're so glad to hear you're enjoying your products, and even more so that our team was able to help when you needed it.
We genuinely care about the experience our customers have with us, and it means a lot to know that came through in your interaction. Thank you for taking the time to share your feedback — it encourages us to keep doing what we do with even more heart.
If there's ever anything else we can help with, please don’t hesitate to reach out. We're always here for you. :)
With gratitude,
Réponse de Earthyblissco
Hi Shannon,
Thank you so much for your kind words!
It truly means the world to us to hear that you had a great experience with our customer service. We always strive to be helpful and caring, so knowing that came through in your experience really makes our day. :)
We're so grateful for your support and for taking the time to share your feedback. If there's ever anything else we can help with, we're always here for you!
With appreciation,
Wonderful knives
These knives work great! Does a wonderful job, just slices thru the bread with no problems.
8 avril 2025
Avis spontané
Réponse de Earthyblissco
Hi Margaret,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you’re enjoying the knives and that they’re slicing through bread with ease—just the way they’re meant to. It’s always such a joy to know our products are making a real difference in the kitchen!
We truly appreciate you taking the time to share your experience. Your support means a lot to us, & we’re so glad to have you as our customer. :)
Warmest thanks,
An easy and fair company to deal with.
Got a couple of their bread knives as presents and they were excellent! Had a slight misunderstanding over an e-book, but this was dealt with promptly and to my total satisfaction. An easy and fair company to do business with that supplies quality products.
7 avril 2025
Avis spontané
Réponse de Earthyblissco
Hi Simon,
Thank you so much for your kind words—it truly means a lot to us.
It's really reassuring to know that, even with the slight misunderstanding over the e-book, we were able to assist you to your satisfaction.
We deeply appreciate your understanding, and your recognition of our efforts genuinely brightens our day. It’s customers like you who remind us why we do what we do, and we’re grateful for the opportunity to serve you. :)
Thanks again for your support, Simon. We're always here if you need anything in the future!
Warm regards,
Réponse de Earthyblissco
Hi Martin,
Thank you so much for taking the time to share your feedback! We’re absolutely thrilled to hear that your knife arrived quickly and is working well for you. It really means a lot to us that you’re happy with your purchase.
If you ever need anything else or have any questions, please don’t hesitate to reach out. We’re here to help!
Wishing you all the best and happy cutting! :)
Warm regards,
Possibly Fraud
Placed an order on 3/14/25, to this date no email confirmation received or tracking information. Company will not respond to my email, text or phone calls. Charged posted my credit card on 3/17/2025.
15 mars 2025
Avis spontané
Réponse de Earthyblissco
Dear Dru,
First and foremost, I want to sincerely apologize for the frustration and confusion you've experienced. I can only imagine how concerning it must be to not receive an order confirmation ortracking information, especially after the charge has already been posted to your card. Please know that we take these matters very seriously, and we are deeply sorry for the inconvenience this has caused.
We want to reassure you that we are far from fraudulent, as you can see from the many positive reviews we've received from our loyal customers. We always strive to fulfill orders promptly and efficiently. Unfortunately, while we always do our best to meet expectations, there are times when logistical challenges arise that are outside of our control, which can cause delays.
We’ve searched our system thoroughly but haven’t been able to locate your order or previous communications on our end. To help us resolve this as quickly as possible, could you please provide your order number, name, and/or the email address associated with your order? Once we have this information, we’ll be able to investigate further and provide you with an update.
If it’s more convenient, you can also reach out to us via email at support@earthyblissco.com, and we will make sure to assist you right away.
We genuinely value your business and would love to make this right for you. Thank you so much for your patience and understanding, and we’re looking forward to your reply so we can resolve this to your satisfaction.
Warm regards,
Quality and Courtesy! Win Win!
First off, I can't say enough about my bread bow knife! It's a must have, especially if you enjoy thin, even slices of sourdough bread.
Secondly, I'd like to commend the customer service department. I had ordered a dough scraper and thought that it was not included in my order. (It was packed around the edges with the same wrapping and I completely missed it). The customer service team was very responsive and polite when addressing my oversight.
8 mars 2025
Avis spontané
Réponse de Earthyblissco
Dear Kim,
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your bread bow knife and finding it perfect for those delicious, thin slices of sourdough. It truly means a lot to us that it’s become such a useful tool for you.
We’re also grateful for your kind words about our customer service team. We always strive to be responsive and helpful, and it’s fantastic to know we could assist you with your dough scraper order.
Your feedback truly makes our day, and we’re so happy that we could make your experience a positive one. Thank you again for taking the time to share your thoughts with us! :))
If you need anything else in the future, please don’t hesitate to reach out. We're here to help!
Warm regards,
Perfect Knife
The knife is a perfect, beautiful piece of working art. What's more perfect is Sarah in customer service. There were glitches in delivery, a prompt refund was offered as USPS was placing a restriction for some unknown reason, but I really wanted this knife so it was agreed to ship it to a relative who resides in another state with no restrictions. Sarah always responded within hours or the next day to my many questions. If all companies operated this way, half the world's problems would be solved!
27 mars 2025
Avis spontané
Réponse de Earthyblissco
Dear Mitsue,
Thank you so much for your heartfelt review! We are thrilled to hear that you're happy with the knife and that we were able to assist you throughout the process. We truly appreciate your patience and understanding with the shipping challenges, and it’s wonderful to know that we were able to make things right for you.
Your kind words mean the world to us, and we’re grateful for your thoughtful feedback. At the end of the day, it’s our customers like you who make everything we do worthwhile. We're so glad we could help, and we hope the knife brings you years of joy and use!
Thank you again for choosing us, and please don't hesitate to reach out if you need anything in the future. :')
Warm regards,
Sourdough journey…
I've just started by sourdough journey and didn't want to spend lots on unnecessary equipment. With its lovely crispy crust, sourdough is notoriously difficult to slice. The Breadly knife makes it a piece of cake. Can't praise it enough. Perfect slices every time. Thank you!
21 mars 2025
Avis spontané
Réponse de Earthyblissco
Hi Moo,
Thank you so much for your lovely review! We're thrilled to hear that the Breadly knife is making your sourdough experience even better. There's nothing quite like a perfect slice of crispy, homemade sourdough, and we're so happy it's helping you achieve just that. Wishing you continued success on your sourdough journey! Thanks so much for choosing our shop! :')
Warm regards,
Earthly Bliss went above & beyond
Sarah at Earthly Bliss went above and beyond to make sure I got my order, after I had a less than smooth delivery experience (which was in NO WAY their fault.) The knife I received is of beautiful quality! I would highly recommend ordering from them, if you're on the fence. Thank you, Earthly Bliss for making my shopping experience with you a positive one!
20 mars 2025
Avis spontané
Réponse de Earthyblissco
Hi Angela,
Thank you so much for your kind words! We're so glad to hear that we were able to assist you and that your experience turned into a positive one, despite the delivery challenges. We truly appreciate your understanding, and it means a lot to us that you’re happy with the quality of your knife. :))
Your recommendation means the world to us, and we’re grateful for customers like you. If you ever need anything else, don’t hesitate to reach out!
Best regards,
Knife is amazing for any type bread
Knife is amazing for any type bread. Cuts so precisely, bought as gifts for friends.
24 mars 2025
Avis spontané
Réponse de Earthyblissco
Hi Kathy,
Thank you so much for your wonderful review! We're thrilled to hear that you love the knife and that it's perfect for all types of bread. It’s awesome that you’ve even bought some as gifts for friends—what a great idea!
If you ever need anything else, feel free to reach out. We’re always here to help! :))
Best regards,
Love my bread knives 💜
Love my bread knives so much I gave one to my mom to love also!
The ebook is great with a ton of value!
Customer service is top notch!
I can’t say enough good about this purchase from start to finish!!!
17 mars 2025
Avis spontané
Réponse de Earthyblissco
Hi Nicole,
Thank you so much for your kind words! We're thrilled to hear that you love your bread knives and that you even shared one with your mom! <3 We're also glad to hear that you found the ebook valuable and that our customer service met your expectations.
Your positive feedback truly means the world to us. We're so happy that your experience from start to finish was a great one!
If there's anything else we can assist with, don’t hesitate to reach out. We’re here for you!
Best regards,
Travels by slow boat from China
I ordered 2 knives and extra blades on February 14. After waiting two or more weeks, I contacted the company. They assured me that my order was on the way. Checking the tracking, it obviously was coming from China and finally made it to customs the end of February. It's mid-March now, and still no knives and no movement noted out of customs. Would definitely NOT recommend the knife or the company.
UPDATE: Finally received the knives I ordered on March 20, 2025. They are looking into the extra blades I ordered, which did not arrive with the knives. The sourdough book I was to receive is actually an ebook, which I did not realize. I have downloaded that, so the only thing I am now missing is the extra blades. Their customer service is very responsive, but it would be nice to be informed upon ordering that you will be waiting at least a month for the delivery.
15 mars 2025
Avis spontané
Réponse de Earthyblissco
Hi Terri,
Thanks so much for your candid feedback. We're sorry for the delays with your order and understand your frustration. We're glad the knives finally arrived, but we're sorry the extra blades didn’t come with them.
Your order was shipped on time, but shipping sometimes brings challenges beyond our control. We also appreciate you mentioning the ebook, and we're glad that’s been sorted for you.
We’ve already let the team know about the missing blades, and we'll reach out to you by email to sort that out. Thanks for your patience, and feel free to reach out if you need anything else.
We hope the knives work out great for you!
Ordered and got shipped from China
Ordered and got shipped from China. Thought it was being uk shipped. Well made bit of kit but very very pricey. Cuts straight and easy though. £34 odd with delivery for two units when you could realistically buy from amazon cheaper. My own fault for not doing my home work and researching more.
11 mars 2025
Avis spontané
Réponse de Earthyblissco
Hi Gary,
Thank you for your honest feedback, and we’re truly sorry for the confusion regarding the origin of your order. We completely understand how frustrating it can be when expectations don't align, and we sincerely apologize for any misunderstanding.
Just to clarify, we are a US-based company, and all our prices are listed in USD. Unfortunately, we ran out of stock locally by the time your order was placed, so we had to replenish from overseas. However, we can assure you that our knives are carefully crafted and go through a rigorous quality check before they’re shipped out.
We completely understand your concerns about pricing, and we sincerely appreciate your feedback as it helps us improve. If you have any other questions or concerns, please don’t hesitate to reach out to us directly via email. We’d love to make your experience better.
Thanks again for your understanding.
Best regards,
Réponse de Earthyblissco
Hi W,
Thank you for your awesome review! We're so glad to hear you liked the knife! It's great to know it's working out well for you! :))
If you ever need anything else, feel free to reach out. We’re always here to help!
Best regards,
Order Shipped From China
I placed my order 22 Feb 2025 and got a response that it had been shipped on 28 Feb. That in and of itself would not be a problem, but it has been shipped from China. Had I known that to begin with, I would not have placed the order. Now it is somewhere with no estimated delivery date. Beware of the wait if you order from this company. I, obviously, can't attest to the quality of what I ordered.
Update: I have received my order, but it arrived too late for my purposes. The quality of the product was adequate, but the shipping was not. Again, had I known it was ordered for international shipment, I would not have ordered.
21 février 2025
Avis spontané
Réponse de Earthyblissco
Hi there,
Thank you for sharing your feedback, and we're truly sorry to hear about the frustration with your order. We always make sure to fulfill orders on time, but unfortunately, logistical challenges—especially with international shipments—are beyond our control.
To better assist you, could you please provide your name, order number, or the email address associated with your order? We'd love to connect with you via email and help resolve any concerns you may have.
Looking forward to hearing from you soon!
Best regards,
Where is my order?
I placed an order on 1/26. It’s been a minute so I checked tracking & there is no information. Can someone find my order?
19 février 2025
Avis spontané
Réponse de Earthyblissco
Hi Shannon,
Thank you for bringing this to our attention. We're truly sorry to hear about the trouble with your order. Could you kindly confirm if you still haven’t received it? If so, please provide either your order number or the email address associated with the order so we can look into it further.
We did pull up an order, but it was placed last year, which doesn't match the date you mentioned, so we want to make sure we're checking the correct one.
We’d love to communicate with you via email to assist you more efficiently and resolve this to your satisfaction.
Looking forward to hearing from you soon!
Best regards,
lovely looking equipment
i havent used it yet but customer support is excellent and i am looking forward to going out again to buy nice bread
12 février 2025
Avis spontané
Réponse de Earthyblissco
Hi Deirdre,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the item and that our customer support has met your expectations. We hope you enjoy using it as always. :)
If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re here for you!
Best regards,
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