Max was incredibly patient, we were on the phone for over 90 minutes trying to book Azores Air whom we had a very difficult time booking directly via the website (did not recognize US credit cards -... Voir plus
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. We called we only speak spanish unfortunately they dont have bilingual representive because its over seas not in usa , probably india or pakistan . they booked a flight without confirming the flight... Voir plus
Farran was very professional and helpful with booking my Daughter's fright he was very patient and caring about my concerns. I was unable to talk well He was very patient and walked me through my book... Voir plus
Marcus helped me out and he was very thoughtful. He realized that they used an incorrect email address so that i would not receive their intended email. Also he realized that it was not my credit card... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
eBookTrip offers Flight booking, cheap air tickets of international & domestic airlines. Get best travel deals for air tickets. Find guaranteed lowest airfares for all flights.
Coordonnées de contact
3,9
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418 avis
N'a pas répondu aux avis négatifs
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Tivor (spelling?) was extremely helpful…
Tivor (spelling?) was extremely helpful and made the booking process very easy.
13 avril 2024
Avis spontané
Like others write
Like others write: Ebooktrip.com shows you a price. AFTER you put in all your sensitive, personal and credit card info, they will tell you that ticket is not available and you will need to pay much more. They wanted to give me a 50% up charge of ~300USD.
I'm sure that is illegal and it likely is a scam as well. Avoid!
11 avril 2024
Avis spontané
Réponse de ebooktrip
Dear Chris,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.
Mario me brindo una exelente atención y…
Mario me brindo una exelente atención y un muy buen servicio aclaro todas mis dudas
3 avril 2024
Avis spontané
Amazing experienced love the service…
Amazing experienced love the service highly recommended Ferran is o e the best problem solver great 👍 job man
2 avril 2024
Avis spontané
Helpful person
Ferran was helping me changed my husband date of birth and answering my question.He was a helpful and friendly person.I was spilling he name wrong serran instead of Ferran
26 mars 2024
Avis spontané
Thanks MARIO for ur service and helping…
Thanks MARIO for ur service and helping me to fix the name of my tickets thanks a lot great job and kindly help… thanks MARIO
29 mars 2024
Avis spontané
These people are cheaters
These people are cheaters. They gave me a price through online and I booked 4 tickets on that price. The next day someone called me and said that price is not available I have to pay 250 dollars extra for each tickets. I canceled tickets. Do not trust these cheaters.
28 mars 2024
Avis spontané
Réponse de ebooktrip
Dear Sabu Mathew
We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through bookings@ebooktrip.com or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
We appreciate your understanding in this matter and hope to serve you again in the future.
Ferran made my experience great
Ferran made my experience great. He was patient with me as we tried to add two more people to an existing reservation. He communicated every step of the way until he had everything right.
27 mars 2024
Avis spontané
Scam..
Scam... booked my flight the fare was just what I wanted. Booked it and less than 24hrs they emailed me to let me know that they couldn't honor that flight.
26 mars 2024
Avis spontané
Réponse de ebooktrip
Dear ...
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.
It was nice to speak with Mario
It was nice to speak with Mario, I got good service from him, thanks!
25 mars 2024
Avis spontané
Farran was very helpful and patient
Farran was very helpful and patient. He worked to get us flights that would not be too early or too late at night and that fit into our price range. He answered all of my questions and made helpful suggestions. Our trip is off to a good start thanks to him
25 mars 2024
Avis spontané
Very good information and good customer…
Very good information and good customer service.
23 mars 2024
Farran was very professional and…
Farran was very professional and helpful with booking my Daughter's fright he was very patient and caring about my concerns. I was unable to talk well He was very patient and walked me through my booking.your company is very fortunate to have such a dedicated employee. I'll be back just because of his kindness sincerely Pamela Howard
22 mars 2024
Avis spontané
Scam, Switch and Bait Unethical
Scam, Switch and Bait… a Airfare listing I had watched for weeks, I finally booked the flight only to get the message like so many have gotten of transaction failure or unable to charge Your card, So I called back got transferred twice to the most incompetent CSR.. it was explained that the fare I wanted wasn’t available and that is was economy with no baggage, First off the airline does allow baggage, for this flight, The CSR then tries to upswell me a ticket that is the same price as the airline that I will be flying on. I said no, and went directly to the airline and bought my ticket, they should be shut down
20 mars 2024
Avis spontané
Réponse de ebooktrip
Dear Customer,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team member can reach out and try to resolve your concern.
We appreciate your understanding in this matter and hope to serve you again in the future.
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