Eco Web Hosting Avis 

Five days after raising an urgent support ticket I'm being completely ignored, they are obviously now refusing to answer support tickets. As telephone number has been removed there is now no way to get in touch regarding urgent failure issues.
We are resellers of this company and they have completely left us and our customers high and dry.

Since being acquired by Enix this once brilliant hosting company has been destroyed. They have migrated the hosting to their own infrastructure, breaking almost everything in the process. Their mailservers are regularly unresponsive and have a poor spam reputation so that outgoing mail is frequently bounced by most major mail services. After weeks of pain I have moved everything back to 20i who used to host many EWH services. Everything just works again now and 20i support is top notch. Unfortunately I can no longer recommend EWH to anyone.

Complete meltdown multiple websites and email down. They claim to have fixed issues and then they come back it is clear either they or their new platform is just not up to the job.

Asked for a new service to be added to my domain - a website.

I have been using my domain for email for years. No explanation that this new service requested would disrupt my current service, no help in getting it changed. Since paying for the new service, I have not been able to use my email.

I need my email for work and not have been able to access it, there has been terrible support.

No starts would be more apt.
Appalling company since it's been taken over. They have been migrating websites without giving notice, advice or support.
Mine was suddenly moved and in the process it was hacked and has been completely deleted. I have had very very poor communication from them and even have had to pay another company to try and set it out.
Unless Eco Web Hosting nae an all up of the site before moving it, then 10 years of my work in the website is lost and my business is going to suffer hugely.
I'm shocked and disgusted that they can do this. I seems its not just happened to me either.

Recently they just migrated to a new system. No warning, no alerts, no announcement. They just changed everything and broke everything. DNS, Websites, Mail, all gone for customers. Support phone system is shut down. Canned response a day or two after submitting tickets, although now getting some more "human responses". I've lost thousands of dollars, and up to 8 days currently now of lost time. Lost many customers, and I can't transfer the ones I have left b/c they've locked down the Domain's and prohibited transfer. They need to be sued for all our damages.

The current migration to the new infrastructure is an absolute mess.

Having a number of websites hosted with varying ages of code, but all working just fine yesterday, it seems they just implemented a one size fits all with a couple of different control panel layouts and zero explanations. We are apparently to recode on the fly, due to PHP variations which we could do if the website was actually up or the FTP actually worked.

Clients are really unhappy, which is understandable since first their email went down, then three websites have been down all day and there has been no response bar a canned email. Promising to look at the problem.

To be honest I really liked this company and their service was great so I am utterly shocked by this insane behaviour and guess they got sold to some heartless ecorp. There will be another migration quiet soon once I can get back in.

Avoid this company, even if it's the only hosting provider left. All my domains are down and not available on the Global DNS servers, thus not accessible. OMG So Bad people is their.
The customer service is extremely poor, and their migration process is terribly managed.

As everyone else has commented they appear to have been purchased and... what a way to destroy a once great company overnight! Support has gone from hero to zero under the new ownership and they are quite literally damaging businesses with no care whatsoever. Avoid if you value your business and data! I can see a class action law suit coming for these guys!

New system is not working well. I recommend staying away until it’s fixed. Was a good company, maybe has new management? Not sure. All I know is they forced me onto a new server system that’s has not been fully battle tested!

If you want a fast and reliable hosting company, with great customer service, then this company is definitely not for you.

No email, in or out, no website, and no contact from company for 4 days.

The only positive is that they've gone from a very big company to a very small one over night!

Formerly Competent But New Ownership!

This used to be a good small web hosting company. Environmental kudos, reasonable price, decent service.

And then...

Reportedly it's under new owners and boy they are happy to throw their entire brand reputation and customer base away so they can't have paid a lot for it. Migrating websites to new combined servers has erased reams of content and there were no backups taken before the migration so the customer support can't help. Even the new installations no longer have auto back up, so further hosting crunches will be just as bad. Lots of email has been lost in the transition process too. They are just an embarassment - a couple of years ago or even six months ago I'd've given a big recommendation but as a load of other customers are reporting here now - it's no longer a competent service provider. Avoid.

I have been with EWH for 10 years. It used to be OK, but after the migration to new servers in past days, I have never seen such catastrophic failure in my life and I have been in this field for years now.
The support is completelly unresponsive - not answering my urgent tickets and when they finally do (24h+), they answer it without reading the corespondance so keep asking same questions. Stalling instead of taking actions, and so on.
It has been 6 days with all websites and even emails down for one of my clients. Disaster... do not buy this hosting. I will def move to another provider as quickly as their unresponsive support will enable me.

The 'seamless' migration hasn't gone well. I would look elsewhere, this isn't the first major issue I've had with Eco web hosting lack of interest in issues. The migration was left in a 'failed' state for 2.5 days with no notification or communications from the company at all.

It's getting sloppy. I was happy with Ecowebhosting for many years, but this year... First, they unilaterally transferred away one of my domains. Just one. I can no longer manage it on their website nor does their ticket about it inform me where else I should manage it. Having to manage one of your domains in a difference place is annoying anyway. Questioned about this, they're taking days to reply. Now there's the whole new nightmare of their freaking migration. Sites were down, databases were renamed, FTP accounts were deleted, post-migration DBs do not seem to have been correctly synced. It's better to stay away from this company right now, if you can.

I put my trust in Eco Web as my clients put their trust in me. Now you cut the hosting and people are missing emails and still offline. I have been making excuses for 4 days and heard insults for four days due to your migration. Not that you care in the least because even the support is half answered and could not care less about the impact it has. The one company that has still not had they sync started is a Medical Company. They have patients to answer and emails to get back to. They have been without information for 4 days. Truly I have no words. Your Hosting is unreliable. Unlike your Tagline Eco Web Hosting — Fast, reliable, and friendly hosting 

STAY WELL AWAY... I have been with Eco Web Hosting for about 8-9 years now and NEVER had a problem until they were bought out by Enix a few months ago and have now moved the infrastructure. This has been an abslute nightmare as i host a lot of websites and they have completeley desctroyed pretty much all of them in terms if site speed... I have learned that 20i hosted the old servers fro them so looks like ill be transferring to them now.

I wish I could give minus stars. I have about 8 websites hosted with EWH. The amount of times they've gone down over the last few months is ridiculous. And not temporarily, their hosting migrations have caused permanent issues that I've then had to spend hours going in, diagnosing and eventually fixing. They give you no notice of any work they're doing, stuff just goes offline and that's your cue to put aside a few weekend hours to fix it.

My partner has their own hosting with EWH and have had exactly the same situation. I'm so regretful that I renewed for another year just as the issues starting as I had no idea how bad it was going to get.

Two of my websites were down for 48 hours with no email capacity. It's now 6 days on with erratic email service post-migration. I've lost many emails and folders full of critical emails. Their lack of accountability and customer service is appalling. Since the company were bought out, they've gone rapidly downhill.

Avoid by all means necessary, absolutely appalling service since their "seamless migration to faster and more reliable servers" on 6th June 2025.

All 12 of my sites were down post migration due to all of them missing SQL databases, emails are patchy/not working at all for some clients.

Support is non existent despite raising a ticket as urgent when I have clients on my back, I cannot even access certain hosting packages using their new "DirectAdmin" console as it states I do not have authority to access?!!

And to make things even worse, I cannot update my domain tags myself to even move away to another hosting provider, stating "please contact customer support to perform this on your behalf"

Well guess what, technical support have still not responded to me and it's been over 48 hours now, I have websites and emails down, but no one seems to even care!