Eco Web Hosting Avis 

It looks like I'm another one on the long and growing list of people who have had an issue with the recent migration and then a compounding issue of pretty terrible support.

One particular email account – for my business – has mysteriously only synced some of the folders. The rest are gone, including business records for Companies House and HMRC.

Nobody's taking any ownership of a ticket, and I reached out to Dennis Nind, listed as the "Chief Experience Officer," on LinkedIn to raise my issue further. He's clearly seen my message as he checked my LinkedIn profile, but he hasn't responded. So much for "our commitment to excellence and the goal of helping our clients succeed" and being "committed to elevating the hosting experience through innovation, customer care, and continuous improvement."

They just don't seem to care enough to communicate

I've been with eco for way over 15 years, up until a week ago I've had no worries with them at all. Since the migration I'm having the same problems as everyone else! Emails are always down, websites don't work, customer service is almost non existent. I've got clients on my back asking what's going on, I don't have an answer because nobody is telling me what's going on.

This is a disgrace!!

Could not be more frustrated and disappointed with the service. They migrated to a new server and all I have had are problems: clients with patchy emails, mail that hasn't migrated properly, autoresponders not working. All compounded by awful, patronising AI generated responses telling me they understand my frustration and thanking me for my patience are just not good enough. Responding to messages saying it may take a few hours when it has already been literally days. Asking for error logs when they are already part of the message sent to them just shows that they aren't even reading messages to the end. It's taking days to respond to tech support messages whereas a year ago it was an instant chat feature. They used to be great, but now couldn't be worse.

Very helpful and always respond quickly, A thumbs up from me.

What a total mess. Nothing working and no resolution through support. Support telephone number has been pulled so can't even speak with anyone. On replies I have had through tickets, there is no acceptance that the email and web service losses are down to upgrade and migration yet it is obvious from here that we are by no means the only ones with an issue. This has now cost me 2 days work with a lot more in front of me as it now looks like all our own and client emails will have to be reformatted. This is a disaster that will have far reaching consequences for my client relationships.

Quick to resolve my technical issues and responsive.

The service level of service goes above and beyond. Highly recommended for anyone looking for hosting or web services.

Dealing with ecoweb hosting has always been a pleasant and efficient experience

They told the email migration will be done by maximum 48 hours and nothing is working, this is a complete disruption for any businesses when emails are not running since last 4 days and they dont have any support on this, i have 7 email threads running with false promises of working on fixing it

I would tell everyone to avoid this company at all cost

Migrated servers that were working perfectly well and in doing so caused me a large amount of work. I don't pay them to cause me admin work, I pay them to host sites for me. Wish I'd never dealt with them now

Avoid at all costs. Customer support has been non existent. Websites and emails have been down for a long time and there is no one to help support.

Great Webhost. fast responses/resolutions.

simply put, shocking, it used to be a dedicated small team but now its gone full sized, and the customer care is shocking, they did a migration recently and my clients websites and emails have been down for almost a week, in fact we lost a client because of the service, and to top it off, they now charge for the silliest of things... customer care is just copy and paste... it is a really bad service... sign up with someone else!

I was pleased that the issue was resolved without me being made to feel stupid!

Every time I have raised a query I have been dealt with promptly, politely and effectively.

Thank you.

I have been with Ecoweb for many years and have always found them to manage things well and professionally, until their current migration. Email is down for clients, no syncing of old emails and now we are without any email. Ticket raised over six hours ago and still not even an acknowledgment. The new email host is not responding yet they are claiming a successful migration. This is very poor and I need to reassess my hosting option. They are also expecting customers to manage the update of mail client details without warning or planning. The more mailboxes and client one uses the longer you will be without email. Not acceptable, I doubt we will see offers of compensation from lost business?

I have been with Eco Webhosting for 3 years and it has been always difficult to communicate with them and navigate through their userunfriendly backends. However after the recent migration things have turned really bitter. First they didnt gave us a headsup about the migration, first emails stopped working then the website was down for a week!! then after it was accessible again with many errors, customers where complaining they couldnt complete the order. so we write to the customer service and it was a dilemma. We just received standard emails and it took a month to find the issues. We stopped their service and migrated to another host, because the lost sales and additional IT help we made 3k Loss in this month and I just renewed the hosting service before the issue, not that they didnt gave us any compensation for the issue, they also didnt refund the hosting costs, absolute shitty company, never ever again having a website hosted by these scammers

Like so many other recent reviews, the service since the takeover by Enix has been awful. I have been a customer for over 6 years, with multiple sites running without a problem. In fact, the customer service and technical support used to be exemplary. - I have even left 2 previous 5* reviews on this platform!

Since the takeover and system changes, the problems have been piling up. The recent migration was as others have described - Sites broken, SSLs not installed, DNS records not copied over correctly, email services down, emails lost.

Telephone support was removed along with web chat, so you are reliant on the support ticketing system - which isn't great if critical services are down and need fixing urgently.

I'm 4 days into the migration on my account and am still having to constantly chase support tickets, and re-explain issues.

I'll be moving to a different host ASAP.
A sad and disappointed, long time customer.

We’ve been with EcoWebHosting for several years, but have unfortunately had to move all of our services away due to an increasingly poor experience. Like many others, our migration process was a complete failure, resulting in loss of access to our email—which took several days to resolve.

Dedicated phone support was quietly discontinued without notice, and support is now limited to an ineffective AI chatbot or slow, inconsistent replies from multiple agents. At one point, our domains were suspended by Nominet, and EcoWebHosting didn’t even notice until we pointed it out. This prevented us from updating nameservers, and again took days to resolve after they wrongly insisted it was our responsibility to fix with Nominet.

Despite submitting a formal complaint, no resolution was offered. They continue to falsely advertise services that are no longer available—such as Live Chat, an up-to-date Trustpilot score, and their Monthly Sustainability Report, which currently leads to a 404 error.

I strongly recommend avoiding this company.

Ecowebhosting recently performed a migration, this is a notoriously difficult task to do because the nature of the task generally results in outliers. These outliers are anomalous to the process. I was one of these outliers and the solution required deep analysis with a logical and thorough approach. Ecowebhosting support team understood that I was likely to be worried about the outcome. The remained courteous and engaged throughout the process as a I result I slept at night and was confident that the following day progress would be made.
The complexity of different platforms, networks, software and technologies makes for an easy 'get out of jail'. They did not employ this tactic instead they supported and listened to me. A solution was delivered and I am very pleased with how the support team dealt with me.

I have been a loyal customer of Eco Web Hosting for many years, and their service has consistently exceeded my expectations. On the rare occasions I’ve needed support, their team has been professional, efficient, and incredibly responsive. Every issue I’ve encountered has been resolved swiftly, often within just a few emails, demonstrating their commitment to customer satisfaction. Their hosting reliability, user-friendly interface, and outstanding customer service make them a top choice for anyone seeking dependable web hosting. I highly recommend Eco Web Hosting to anyone looking for a provider that truly cares about its customers!