Since the issues were escalated to the management at Edisons, the problems have been satisfactorily resolved. Edisons management have engaged with me and assisted with the supply of parts to replace t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Plenty of product choice and an informative website made for an easy decision to buy one of your ride on mowers. Easy at the checkout and no problems with the payment method. Delivery of product w... Voir plus
L'entreprise a répondu
The website is efficient and easy to use.the service has been great,I have bought several products from Edison’s over the last few years and found most of them are good DIY quality but, they must be t... Voir plus
L'entreprise a répondu
The shopping experience was quick and easy and worked efficiently. However, Startrack let you down badly, they missed the same day delivery that I paid for, Thursday. I did not receive the parcel unt... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,6
Excellent
676 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Problem with the item but support very good
Problem with the item but Darren in the support team was very responsive and helpful
8 juillet 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Nick,
We're so glad to hear that Darren from our support team was able to provide you with responsive and helpful service, even when you experienced an issue with your item. We always aim to resolve problems quickly and efficiently, and it's fantastic to know Darren hit the mark!
We appreciate you taking the time to share your positive experience.
Regards,
Antonette
Social Media Team
Great price and service
Great price, free delivery, good communications and arrived on time and intact.
2 juillet 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Steven,
Thank you so much for your kind feedback!
We’re glad to hear you were happy with the price, free delivery, and communication—and that your order arrived on time and in perfect condition.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
If there's anything else we can assist you with, please don't hesitate to reach out.
Mich
Social Media Team
BURNED Twice
BURNED Twice! 6 Years ago I punched a Bauma-Ag 62 cc Chainsaw from this seller through their store. (Also have a eBay option) Having need for the saw for fire wood it turned up a week later *NSW to NE Victoria. All the safety gear and manuals...But NO BAR in the package. So a week later I get delivered a 'spare part' ...In fact a MISSING PART. No sorry or apology. A week ago I thought I'd give them another try and see if their service and product had improved... WRONG CHOICE! After less than a tank of fuel went to start the saw again..DEAD. Being a mechanic I found no trace of a spark. Wrote them a letter. Asking for a new coil after the new one tested DEAD. So they wanted a video Report with Audio to prove it isn't working...They are NOT good to deal with and their products are mpy good quality. (Even for the price) They lost us and maybe we can warn others thinking about making the same mistake. NEVER AGAIN
29 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Spook Herington,
Thank you for taking the time to share your experience.
We're genuinely sorry to hear about the issues you've encountered, and we completely understand your frustration.
This is certainly not the kind of experience we aim to deliver.
We’ve submitted a request through Trustpilot to gather your order details so we could assist further, but unfortunately, we haven’t received a response.
To properly investigate the matter and see how we can help resolve the issue, we kindly ask that you contact us directly with your order number or any identifying information.
Please know that we stand behind the products we sell and are committed to offering fair support for any warranty-related concerns.
If something went wrong with your order, we’d truly appreciate the opportunity to make it right.
We hope to hear from you soon.
Regards,
Hana
Social Media Team
Disappointed that the $10 discount wasn’t applied to the purchase price
Disappointed that the $10
13 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi P B,
We're sorry to hear that you're disappointed about the $10 discount not being applied to your purchase. We understand how frustrating that can be.
To investigate this for you, we previously sent you a message requesting your order details. Unfortunately, we haven't received a response yet, which has prevented us from moving forward with a resolution. Please check your inbox and reply to our message when you have a moment so we can help.
If you need further assistance, you may contact us at socialmedia@millstrading.com.au. We value your business and look forward to assisting you!
Best regards,
Antonette
Social Media Team
The experience
The experience of purchasing and delivery were seamless and very easy. The product was well packaged and easy to assemble.
Instructions from downloading were easy to follow.
11 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jeff,
Thanks so much for your fantastic review! We're thrilled to hear that your entire experience, from purchase to delivery, was seamless and easy. It's also great to know that your product arrived well-packaged and was simple to assemble with our clear instructions. We really appreciate you taking the time to share your positive feedback!
Regards,
Ace
Social Media Team
One of the best
What a great filter this is, had to get rid of my old one due to the impeller missing some teeth and was surprised at how well and how quickly this filter cycled the water through the system and cleared the tank right up.
My fish are zooming all over the place so it’s obviously doing its job well and with all of the provided media plus UV light system my tank will be providing healthy water to its occupants and the price was definitely miles better than anything else out there.Arrived within 3 days of ordering and the whole process was fast and seemless.
Fantastic product and wish I had another tank to fit another filter to.
10/10👍🏼
12 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Glenn,
That's fantastic to hear! We're thrilled that our filter exceeded your expectations and got your tank sparkling clean so quickly. It sounds like your fish are loving their refreshed environment, and that's exactly what we aim for.
We designed this filter to deliver powerful and efficient water circulation, and it's great to know the included media and UV light system are contributing to a healthy and clear tank for your fish. We're also glad to hear you found the price competitive and that the ordering and delivery process was fast and seamless.
Thanks for the review and for sharing your positive experience!
Regards,
Ace
Social Media Team
Very quick delivery
Very quick delivery. The product was exactly as described. The online manual is much better than I had expected.
10 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Mike,
Thank you so much for your fantastic review! We're thrilled to hear you're happy with your recent purchase.
We're especially glad the delivery was quick, the product was exactly as described, and that you found our online manual much better than expected. We put a lot of effort into making sure our customers have a smooth experience from start to finish, so your feedback truly means a lot to us.
Thanks again for choosing us!
Regards,
Ace
Social Media Team
The saw is well made works well.instructions are a bit vague but with a little bit of common sense i got it together ok.
The saw is well made works well.
9 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi William.
We are glad to hear that you are happy with your purchase! We endeavour to ensure all our customers are happy, and it's awesome to hear we have done that again. We look forward to serving you again soon!
Regards,
Ace
Social Media Team
Very fast delivery
Fulfilled order very quickly and delivered the next day, despite me living regionally
5 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Luke,
We're delighted to know that you had a great experience with our delivery team and our service! Your satisfaction is our priority. We look forward to serving you again soon!
Take care!
Regards,
Mitch
Easy to order
Easy to order, very fast delivery, well packaged and we received what we expected.
We live off grid completely and are looking forward to using it.
Very happy, will purchase from this company again
5 juin 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Eric,
Wow! We're humbled by your fantastic review. Thank you for your support and for choosing us. We look forward to serving you again soon!
Regards,
Ace
Social Media Team
Very happy with the SX62 for the money
Very happy with the SX62 for the money. Used for the first time today and cuts through logs like a hot knife through butter.
Comes with everything you need to get started but the bar oil and fuel. Safety glasses, gloves and ear muffs included which was a nice bonus.
Only thing I will pick on is the bar tension is a little dicky.
31 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jamie,
Thank you so much for taking the time to leave such a fantastic review of your new SX62! We're absolutely thrilled to hear that it's cutting through logs "like a hot knife through butter" right out of the box.
It's also great to know you appreciate the included safety gear – we believe in getting you started safely and efficiently.
We've noted your feedback regarding the bar tension and truly appreciate you bringing it to our attention. We're always looking for ways to improve our products, and your insights are valuable in that process.
Thanks again for choosing us!
Regards,
Antonette
Social Media Team
Fast delivery very good service and…
Fast delivery very good service and good pricing
30 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Susan,
Thank you so much for your fantastic review! We're delighted to hear that you experienced fast delivery, very good service, and good pricing.
It means a lot to us that you took the time to share your positive feedback. We're always working hard to provide the best possible experience for our customers, and it's incredibly rewarding to know we hit the mark for you.
We look forward to serving you again soon!
Regards,
Antonette
Social Media Team
Excellent service.within 48 hrs I got…
Excellent service.within 48 hrs I got the item delivered.
29 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jib,
Thank you so much for your fantastic review! We're delighted to hear you received your item within 48 hours and had such an excellent experience with our service.
Providing quick and efficient delivery is something we strive for, so your feedback truly means a lot to us.
We appreciate your business and look forward to serving you again!
Regards,
Antonette
Social Media Team
ordering was easy & the product works…
ordering was easy & the product works great
29 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Grant,
We just saw your review and wanted to send a quick thank you! We're so glad to hear that ordering was easy and that your product is working great.
It really makes our day to know we're providing a positive experience. If you ever need anything, don't hesitate to reach out!
We look forward to serving you again soon!
Regards,
Ace
Social Media Team
Bike stand
Very happy with the motorcycle front stand, seems good quality and great price with fast delivery.
22 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Jon,
We just saw your fantastic review about the motorcycle front stand, and it made our day! We're so happy to hear you're pleased with the quality, price, and our fast delivery.
It means a lot to us that you're "very happy" with your purchase. We work hard to provide great products and service, and feedback like yours lets us know we're on the right track.
Thanks again for taking the time to share your positive experience. We really appreciate your business!
Regards,
Ace
Great mini chainsaw just keeps…
Great mini chainsaw just keeps going.Great battery life.
27 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ricky,
We are glad to hear that you are happy with your purchase! We endeavour to ensure all our customers are happy, and it's awesome to hear we have done that again. We look forward to serving you again soon!
Regards,
Antonette
Super quick delivery free postage
Super quick delivery free postage. Great product
21 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there,
Your positive feedback about our delivery service means the world to us! We're committed to ensuring timely and reliable deliveries for all our customers.
Regards,
Antonette
As usual fast and efficient
14 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Martin,
Thank you so much for the 5-star review and your kind words! It really made our day to hear such positive feedback.
We’re so glad you had a great experience – it’s wonderful customers like you who keep us going.
If you ever need any help, feel free to reach out to us here: https://www.Edisons.com.au/contact/.
Thanks for being so awesome!
Regards,
Akira
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Damlen,
Thank you so much for your kind words and 5-star rating!
We're thrilled to hear that both the product and shipping met your expectations — a 10/10 is exactly what we aim for!
Your support means a lot to us, and we’re always here if you need anything in the future.
Thanks again for choosing us!
Regards,
Hana
Great Price
Great price and product selection
I little hard to get someone to pick up on my behalf but appreciated the postage solution
9 mai 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Steve,
We're thrilled you found our prices and product selection to your liking.
We also appreciate your feedback about pickup. And your comment about the postage solution being helpful is great to hear! We hope to make your next experience even smoother.
Regards,
Ace
Social Media Team
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