I was sent the wrong item and it took a while to get a response from customer care. No apology was given they just wanted proof that I had the wrong item! To be fair they promptly delivered the repla... Voir plus
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***Edited*** I received an email from educationaltoys 3 days later. They stated they would issue me a refund and were very kind. I'm so glad this worked out!! Thank you educationaltoys! I placed... Voir plus
Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... Voir plus
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A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Coordonnées de contact
71-75 Shelton St, WC2H 9JQ, London, Royaume-Uni
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4,4
Excellent
172 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Slow to get back to you when there is an issue
I was sent the wrong item and it took a while to get a response from customer care. No apology was given they just wanted proof that I had the wrong item! To be fair they promptly delivered the replacement item (that's why they have 2 stars not one) but I found out that the box that was picked up was dumped by the delivery company, which as it had my name and address on could have got me into trouble for fly tipping had it not been discovered by a neighbour. This is my first dealings with this company and I won't use them again.
23 mars 2026
Avis spontané
Réponse : Educational Toys
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We’re sorry that the incorrect item was initially sent and that you experienced delays in receiving a response from our customer care team. We also apologise that you felt an appropriate acknowledgement was not given at the time.
In relation to the collection and disposal of your returned parcel, the courier used is an independent third-party company. Unfortunately, we do not have direct control over the individual drivers or how they handle deliveries once the parcel is in their possession. For this reason, we can only apologise for what has happened in this instance, and you are welcome to raise a direct complaint with the courier company should you wish to do so.
We’re pleased to hear that your replacement item was delivered promptly, but we do understand that the overall experience fell short of expectations. Your comments have been passed on to the relevant teams so we can review and improve our processes.
Thank you again for your feedback.
Best value for what I was looking for
Best value for what I was looking for. Arrived on time and well packaged. Very satisfied!
23 février 2026
Réponse : Educational Toys
Thank you for your great feedback!
We’re so pleased to hear you found exactly what you were looking for at the best value, and that everything arrived on time and well packaged.
Really appreciate you taking the time to share your experience — it means a lot to us!
No help cancelling an order
***Edited***
I received an email from educationaltoys 3 days later. They stated they would issue me a refund and were very kind. I'm so glad this worked out!! Thank you educationaltoys!
I placed an order thinking it would have free shipping as was stated on the website, but was charged a shipping fee of over $200. I've emailed the customer service email twice for help, once immediately after the transaction, and once this morning (day after), with no response. I'm needing to cancel my order, but none of the phone numbers I've found for educationaltoys will work through my app.
24 février 2026
Avis spontané
Réponse : Educational Toys
Thank you so much for your kind review! We’re really pleased to hear you’re happy with the quality of our products and the service you received. We appreciate your support and hope to see you again soon.
Our order arrived but a wrong item had…
Our order arrived but a wrong item had been sent.
I contacted the company straight away and they sent out the correct item within a few days. I was also able to keep the item which had been sent by mistake.
Thank you so much
20 octobre 2025
Réponse : Educational Toys
Thank you for your feedback. We’re sorry there was an error with your original order, but we’re pleased we could resolve it quickly and make sure the correct item reached you within a few days. We always aim to put things right as fast as possible, and we appreciate your understanding.
Best toys i have purchased
Best toys i have purchased, need for extra connectors if they van be sold separately
22 septembre 2025
Réponse : Educational Toys
Thank you for your fantastic feedback — we’re delighted you’re enjoying the toys! We also really appreciate your suggestion about selling extra connectors separately, and we’ll be sure to pass this on to our team for consideration.
Réponse : Educational Toys
Thank you so much for your review! We’re really pleased to hear your order arrived quickly and well packaged, and that you’re happy with the products. We truly appreciate your support.
Réponse : Educational Toys
Thank you for your feedback 🌟
Quick delivery and great product just…
Quick delivery and great product just as described. Thank you for our quad pram!
18 juillet 2025
Réponse : Educational Toys
Thank you so much for the wonderful feedback. We're so glad you love your pram. 💖
Réponse : Educational Toys
Thank you so much for your feedback 💖
I'm missing the top of the tent I…
I'm missing the top of the tent I ordered. I have messaged via paypal and am still awaiting your response! Not happy. Can't use the tent as we have no top
19 mai 2025
Réponse : Educational Toys
Hi there, I'm very sorry to hear you're missing a part of your order. Can you please contact our support team care@educationaltoys.co.uk and we'll get this sorted for you right away.
Réponse : Educational Toys
Thank you for your feedback 💖
Very pleased with item and delivery
19 mai 2025
Réponse : Educational Toys
We're really glad you're happy. Thanks for your feedback 💖
Bought for my grandson but he hasn't…
Bought for my grandson but he hasn't had it yet.
However it appears strong and sturdy, bigger than expected so I'm sure he'll have plenty of play value from it
14 mai 2025
Réponse : Educational Toys
Thank you so much for your lovely feedback! We're really glad to hear the toy feels strong, sturdy, and even bigger than expected - that sounds like a win already! We hope your grandson absolutely loves it and gets plenty of fun and imaginative playtime from it. Let us know how he gets on once he’s had a chance to try it out!
Good service
9 mai 2025
Réponse : Educational Toys
Thanks for your feedback, we hope to see you again soon 🙂
Delivery was quicker than expected
Delivery was quicker than expected. Items all in great condition.
7 mai 2025
Réponse : Educational Toys
Thanks for your feedback. We're so pleased you're happy. :)
I ordered a doll with Down's Syndrome from Educational Toys.
I ordered a doll from Educational Toys.
He has Down's Syndrome.
He is really lovely, a nice smile and adorable eyes! :D
His hair needed bit of a comb-through, and this is because he was placed into a box with no other protective packaging other than a bag he was in (and thankfully they were good enough to put some breathing holes in the bag for him) and he got tumbled about in the box a bit.
He is still smiling after his bumpy journey though. :D
I have named him Michael. :D
Thanks. :-)
8 avril 2025
Réponse : Educational Toys
Thank you so much for your heartwarming review — we’re so happy to hear that Michael has found a loving home! 😊
One month or so ago
One month or so ago, I placed an order with Educational Toys.
They mixed up my order and someone else's, sent me someone else's order addressed to me (and I expect, my order to someone else).
The customer service staff somehow registered this as being my fault. I had waylaid an item of theirs. They could only process my order for my things if I first arrange a collection for a specific time for the item they misdelivered. In the end I lodged a complaint. I also offered to consent for them to put a hold on my credit card so they speed up sending me the items I actually ordered. Following this, they sped up their collection of the item they misdelivered, sent me a reminder that I should ensure the items are well packaged, and promptly asked me to review their service.
I still haven't received my items.
7 mai 2025
Réponse : Educational Toys
Thank you for taking the time to share your experience — we’re really sorry to hear that your order didn’t go smoothly.
We completely understand your frustration. This is not the level of service we aim to provide.
As you mentioned you’re still waiting for your items, we’re escalating this immediately to our senior support team to make sure it’s resolved without further delay. Someone will be in touch shortly to confirm the status and ensure your order is delivered as it should have been.
Thank you again for your feedback, it helps us improve, and we’ll be reviewing our internal process to make sure this doesn’t happen again.
Réponse : Educational Toys
Thank you for your helpful feedback 🙂
Tuff tray & stand
Easy and simple transaction, delivery within time scales, product as described. Kids absolutely loving the tuff tray and stand.
6 mai 2025
Réponse : Educational Toys
Thanks so much! We're thrilled to hear the kids are loving the tuff tray and stand – enjoy the playtime fun! 😊
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