Absolutely brilliant products. The emotional footballs have been a massive hit with the children and adults as we played circle games and bouncing the balls in the water, throwing, catching expressin... Voir plus
L'entreprise a répondu
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Their products are good but to keep a customer/ school over 2 weeks waiting for a package that after caps and emails they eventually said it was out of stock, it's terrible costumer service, letting... Voir plus
L'entreprise a répondu
A very well-packed and promptly delivered purchase. The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun... Voir plus
L'entreprise a répondu
Omg my severely autistic 10 year old absolutely loves his cushion. His school recommended it but not on this website so I did browsing and your prices are amazing. On other sites its double the price.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Educational toys, equipment and furniture for schools, nurseries, charities and home!
Coordonnées de contact
71-75 Shelton St, WC2H 9JQ, London, Royaume-Uni
- +44 20 3318 1046
- care@educationaltoys.co.uk
- educationaltoys.co.uk
4,2
Bien
179 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Educational Toys shipped to wrong…
Educational Toys shipped to wrong address, ignored all phone calls and emails. I've had to chase the courier myself to try to recitify, but still no delivery or response. Extremely poor.
Post your response - I have been in touch and customer service has denied using the wrong address despite me sending a photo of the package, compete with original label and then parcelforce's updated label with the correct address...
2 janvier 2025
Avis spontané
Réponse de Educational Toys
We sincerely apologise for the inconvenience you’ve experienced with your order. We understand how frustrating this situation must be, especially during the holiday season.
Due to the busy Christmas period and reduced staffing, our response times have been slower than usual. However, this does not excuse the lack of communication you’ve encountered, and we deeply regret that you had to chase the courier yourself.
If you haven't already, please email care@educationaltoys.co.uk and a member of a team will get back to you asap.
Thank you for your patience and understanding during this time.
Great Tuff Tray
Easy ordering process. Delivered at expected time. My grandchildren love their Tuff Tray which was bought as a Christmas present.
28 novembre 2024
Réponse de Educational Toys
Thank you for your lovely review! We're thrilled to hear the Tuff Tray was a hit with your grandchildren and that the ordering and delivery went smoothly. We hope it brings them endless fun and creativity! 🎄😊
Well made and robust
Well made and robust, these carousel bells are a bit shrill, I was hoping for bigger bells like some I bought at ed of 20th century end of last century).
30 novembre 2024
Réponse de Educational Toys
Thank you for your feedback 💖
Great customer service
We have bought several items from Educational toys over the past couple of years. The quality of the toys (especially the wooden toys) is excellent and exactly what we needed for our Nursery children. They arrived on time and were exactly as described and definitely good value. Unfortunately one of the items arrived missing parts from the box a call and follow up email to the customer care support was quickly followed up by Aimee and a replacement sent out - great customer service, thank you.
30 novembre 2024
Réponse de Educational Toys
Thank you for your wonderful review! We're thrilled you're happy with the quality of our toys and our customer service. Aimee will be delighted to hear your kind words!
Réponse de Educational Toys
Thank you for your feedback 💖
A very wide range of toys ans supplies
I like the very wide range of Educatioinal toys and supplies,particularly the wooden and unusual manipulative toys.
27 novembre 2024
Réponse de Educational Toys
Thank you for your kind words! We're so happy you love our range. 😊
Réponse de Educational Toys
Thank you for your feedback. 😊
timely and good product
19 novembre 2024
Réponse de Educational Toys
Thank you for leaving us feedback. 💖
Really good delivery .
Really good delivery .. good communication about delivery and where parcel was left .. excellent service! Thanks x
21 novembre 2024
Réponse de Educational Toys
Thank you for your feedback! We're glad you're happy with your order and our service. 💖
Absolutely delighted with the resources
Absolutely delighted with the resources
Incredible stuff, can’t wait for the children to benefit from their arrival
20 novembre 2024
Réponse de Educational Toys
Thank you so much for the fantastic feedback! We hope the children enjoy the products also 💖
Réponse de Educational Toys
Hi there. We're so happy you're pleased with your purchase. Thanks for your review 💕
Réponse de Educational Toys
Thank you so much for your kind review! We're thrilled to hear you're happy with your tuff tray and that it arrived quickly. 😊 We hope it brings endless fun and creativity to your activities! 💕
A very well-packed and promptly…
A very well-packed and promptly delivered purchase.
The two Bilibo toys we have bought for our grandchildren have gone down really well. It is a physical toy that they can use indoors; it's great fun and they can use their imaginations to decide whether it is a shell, a stepping stone or a seat, or something else altogether. Great fun!
4 novembre 2024
Réponse de Educational Toys
Thank you for your lovely review! 🌟 We’re so glad the Bilibo toys are a hit with your grandchildren. It’s great to hear they’re enjoying all the creative ways to play. 😊
Unfortunately the pram I ordered was…
Unfortunately the pram I ordered was mis-calculated and not available. I was offered a refund or a replacement of the grey pram. I was very happy with the service provided.
28 octobre 2024
Réponse de Educational Toys
Thank you for your understanding and kind words! 😊 We're sorry about the initial issue but are delighted to hear you were happy with our service. If you need anything else, we’re always here to help! 💕
Beautiful products with great deals on …
Beautiful products with great deals on and quick safe delivery. I love the range of open ended toys and I’d definitely use again- thanks!
14 novembre 2024
Avis spontané
Réponse de Educational Toys
Thank you so much for your wonderful review! 😊 We're thrilled to hear you love our range and you've had a good experience. We can't wait to welcome you back for your next visit – thank you for choosing us! 🙌🌟
Great products, great service
I discovered Educational Tiys and hen I was searching for a Hoberman Sphere. There are plenty of cheap copies available online but Educational Toys stock the originals and at a good price.
I was not disappointed. Easy to place an order. Good communication regarding delivery. It arrived in good time. And the sphere is well made.
I’ll order the larger one in future.
Highly recommend Educational Toys
23 octobre 2024
Réponse de Educational Toys
Thank you so much for your wonderful feedback! We're thrilled that you found the product you were looking for at Educational Toys. We pride ourselves on offering authentic, high-quality toys, so it's great to hear that you’re happy with your purchase and the overall shopping experience.
Thanks again for recommending us, and please don't hesitate to reach out if you need any assistance with future orders.
The shelves were difficult to fit into…
The shelves were difficult to fit into the frame - I had to use a screwdriver to lever them in. The shelves do not hang very evenly i.e. the gap between some shelves is a bit narrow. Delivery came on time.
21 octobre 2024
Réponse de Educational Toys
Thank you for your feedback! We’re sorry to hear that the shelves were challenging to fit into the frame. We strive to make assembly as easy as possible, so we’ll be looking into the design and instructions to improve the process.
It’s great to know that delivery met your expectations, though we’d love for the entire experience to have been seamless. If there’s anything else we can do to assist, please feel free to reach out. We’re here to help!
Réponse de Educational Toys
Thank you for your kind words! We're thrilled to hear you enjoyed the quality of our product and our service. Looking forward to serving you again!
Réponse de Educational Toys
Thank you for the wonderful feedback! We're thrilled to hear you enjoyed our service and look forward to serving you again soon!
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