Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Voir plus
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Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Voir plus
L'entreprise a répondu
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Voir plus
L'entreprise a répondu
Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Coordonnées de contact
84 Evans Road, 4107, Salisbury, Australie
- 1300 320 338
- hello@egrauto.com
- egrauto.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Easy to deal with.
Easy to deal with and the service is great. Items delivered with care.

Réponse de EGR Auto
Looks great
Looks great! Fits well. Better looking then other brands.
I get a lot of positive comments from other 4wheel drivers.
Only thing I would change is add written description instead of just pictures.

Réponse de EGR Auto
Great advisory help plus quick &…
Great advisory help plus quick & accurate shipping of all items ordered that fully satisfied my needs ⭐️⭐️⭐️⭐️⭐️

Réponse de EGR Auto

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Although I had to ask as the part…
Although I had to ask as the part number wasn’t obvious, got great help and the parts were shipped quickly.

Réponse de EGR Auto
Gen 3 Hilux canopy support brackets
I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. The wait was made easier not having to wonder when they would arrive and when they did he was straight into me knowing how long I was waiting for them . Champion bloke .

Réponse de EGR Auto

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Great quality products and fitted in a…
Great quality products and fitted in a timely manner

Réponse de EGR Auto

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Great customer service
I work closely with EGR as an authorised reseller of their products, and need to give Trudi a shout out! Any questions or issues that I might have are answered quickly, friendly & professionally.
I work with many part's suppliers, the service I receive from EGR is much better than most.

Réponse de EGR Auto
Fast Service and Quick Delivery
Fast Service and Quick Delivery. Very helpful staff and knowledgeable of their products.

Réponse de EGR Auto
I was after a key for my Hilux hardlid…
I was after a key for my Hilux hardlid as i'd lost the original, went to Toyota and they wanted $135 I called EGR they sent me two which I received in 2 days for only $49 very happy as they worked with no issue.

Réponse de EGR Auto
Very helpful from start to finish
Very helpful from start to finish. I was helped by Ian Kubler who could not have been nicer. Great service! Speedy delivery of order t'boot! I HIGHLY recommend EGR Auto.

Réponse de EGR Auto
The products are very well made and I…
The products are very well made and I am very happy with them but it was difficult to make contact to purchase them, I had left messages and emails with not response. I continued to call because I wanted your particular product.

Réponse de EGR Auto
-7 day expected fitment time on buying…
-7 day expected fitment time on buying product, was closer to a month
-1 day quoted fitment, garage needed it for 2 days. Was told product didn't fit properly on phone and had to wait for EGR rep to see, on 2nd day no one could explain the issue to me.
-not convinced issue was resolved correctly, when closing at end of roller door cycle the operation is notchy and not smooth. 2x has stopped during beginning of opening operation and had to press buttons again
-on pick up was told I owed another $800 for fitment even though it had been paid for. Found service staff were quite rude and accusing of myself that I had done something wrong, for $4000 roller I expect better
Pulled keys from table like I would steal vehicle and was unprofessional when I explained that if the cost was $4800 I would have gone genuine or it would have been fitted in my place of work
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