Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Extremely poor customer service from EGR. Almost a month after we cancelled an order, EGR failed to action the cancellation and sent the part anyway. It also took nearly a month for the refu... Voir plus

Noté 5 sur 5 étoiles

Delivery - Very Prompt - about 3 weeks after ordering. Very well packed for shipping. Top quality product well made with an excellent finish. Fitting instructions....good. Downside... Interior li... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. Th... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Have had a canopy of theirs for 5 years now, feel like they make a solid and stylish canopy, but its let down by using cheap crappy fasteners and struts, also the powder coating on the roof rails all... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Écrit par l'entreprise

EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

302 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,3

Tous les avis

(302)

40 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to deal with.

Easy to deal with and the service is great. Items delivered with care.

4 février 2024
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Réponse de EGR Auto

Thanks for the review! We are glad you are happy with your purchase.

Noté 5 sur 5 étoiles

Looks great

Looks great! Fits well. Better looking then other brands.
I get a lot of positive comments from other 4wheel drivers.
Only thing I would change is add written description instead of just pictures.

7 février 2024
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Réponse de EGR Auto

Thanks for the great review Jodi! We are glad you are loving the look of our product. On the website there should be a description of each product under the images but we will get our web team to look at this. Thanks!

Noté 5 sur 5 étoiles

Great advisory help plus quick &…

Great advisory help plus quick & accurate shipping of all items ordered that fully satisfied my needs ⭐️⭐️⭐️⭐️⭐️

6 février 2024
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Réponse de EGR Auto

Thanks for the great review Jaes! Enjoy your new EGR product.

Noté 5 sur 5 étoiles

Awesome Canopy!

Excellent and fast communication & not to mention an awesome canopy !

5 février 2024
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Réponse de EGR Auto

Thanks for the great review Steve! Enjoy your canopy.

Noté 4 sur 5 étoiles

Although I had to ask as the part…

Although I had to ask as the part number wasn’t obvious, got great help and the parts were shipped quickly.

4 février 2024
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Réponse de EGR Auto

Sorry that the part number wasn't clear on our end, but we're glad we were able to provide a solution! Thanks for your review.

Noté 5 sur 5 étoiles

Gen 3 Hilux canopy support brackets

I met Chris about 18 months ago and he has given me continuous updates over the months for canopy support brackets for my Hilux. Always answered any questions I’ve had and been in constant contact. The wait was made easier not having to wonder when they would arrive and when they did he was straight into me knowing how long I was waiting for them . Champion bloke .

9 janvier 2024
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Réponse de EGR Auto

Great to hear about your fantastic experience with Chris, we will make sure to forward this on to him!

Noté 5 sur 5 étoiles

Fore lol

Great customer service friendly and prompt definitely recommend them

8 janvier 2024
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Réponse de EGR Auto

Thanks for the great review Robert!

Noté 5 sur 5 étoiles

Very good pricing.

Very good pricing.
Excellent service.
Quick with answers.

9 janvier 2024
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Réponse de EGR Auto

Thanks David! Enjoy your new EGR product.

Noté 1 sur 5 étoiles

I NEVER RECEIEVED MY PRODUCT

I NEVER RECEIEVED MY PRODUCT. LOST $40.

4 janvier 2024
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Réponse de EGR Auto

Hi Joseph, we have checked your records and have found the dispatch notice, delivery information and the image of the product at your address. Please contact customer service if you have any issues.

Noté 5 sur 5 étoiles

DIY WITH EASE

Great instructions that were easily followed. They look great.

24 janvier 2024
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Réponse de EGR Auto

Thanks for the great review Bow!

Noté 5 sur 5 étoiles

Great customer service

I work closely with EGR as an authorised reseller of their products, and need to give Trudi a shout out! Any questions or issues that I might have are answered quickly, friendly & professionally.
I work with many part's suppliers, the service I receive from EGR is much better than most.

1 février 2024
Avis spontané
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Réponse de EGR Auto

Thanks for the great review Luke! We will make sure to share your praise with Trudi.

Noté 5 sur 5 étoiles

Fast Service and Quick Delivery

Fast Service and Quick Delivery. Very helpful staff and knowledgeable of their products.

13 décembre 2023
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Réponse de EGR Auto

Thank you Margaret! Enjoy your products.

Noté 5 sur 5 étoiles

I was after a key for my Hilux hardlid…

I was after a key for my Hilux hardlid as i'd lost the original, went to Toyota and they wanted $135 I called EGR they sent me two which I received in 2 days for only $49 very happy as they worked with no issue.

12 décembre 2023
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Réponse de EGR Auto

Thanks for the great review Gary! We're glad we could help.

Noté 5 sur 5 étoiles

Very helpful from start to finish

Very helpful from start to finish. I was helped by Ian Kubler who could not have been nicer. Great service! Speedy delivery of order t'boot! I HIGHLY recommend EGR Auto.

8 décembre 2023
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Réponse de EGR Auto

Thank you Pip! We will forward your satisfaction on to Ian. Enjoy your product.

Noté 4 sur 5 étoiles

The products are very well made and I…

The products are very well made and I am very happy with them but it was difficult to make contact to purchase them, I had left messages and emails with not response. I continued to call because I wanted your particular product.

7 décembre 2023
Noté 2 sur 5 étoiles

-7 day expected fitment time on buying…

-7 day expected fitment time on buying product, was closer to a month
-1 day quoted fitment, garage needed it for 2 days. Was told product didn't fit properly on phone and had to wait for EGR rep to see, on 2nd day no one could explain the issue to me.
-not convinced issue was resolved correctly, when closing at end of roller door cycle the operation is notchy and not smooth. 2x has stopped during beginning of opening operation and had to press buttons again
-on pick up was told I owed another $800 for fitment even though it had been paid for. Found service staff were quite rude and accusing of myself that I had done something wrong, for $4000 roller I expect better
Pulled keys from table like I would steal vehicle and was unprofessional when I explained that if the cost was $4800 I would have gone genuine or it would have been fitted in my place of work

13 novembre 2023

L’expérience Trustpilot

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