Elanic Avis 

Amazing experience today having a mastoplaxy treated with such kindness from start to finish. Surgeon was amazing and Jean my nurse after surgery couldn't be more attentive I had some iodine in my hair to be expected after surgery and she took the time to wash shampoo and condition my hair for me. Honestly such a pleasure. Can't wait to see the results but it looks absolutely amazing so far.

World class experience from start to finish for my Otoplasty operation. Professor Maen Al-Aissami performed my op. I was terrified as I had it done on the NHS at 16YO (now 46) and back then it was botched and absolute agony. I am so delighted to say this experience was the opposite. All staff put me at ease and it all went perfectly. After care was the gold standard of customer experience. If you are reading this trying to decide if you will get your thing done or not, just do it! Its the best thing I ever done. I now have peace and can smile when i look in the mirror :) Thank you!

From first consultation through to operation and follow up treatment was excellent
Everything was done on time on days of appointments

100% perfect

I am just home from surgery today (mummy makeover) and have had an incredible experience. I went with Dr Stipo Matic who is such an expert and so brilliant at what he does - I knew I was in safe hands with him from day 1. During the consultation he was easy to talk to, I felt so comfortable with him. He met all of my expectations and everything I had in mind - he just really hit the nail on the head with everything and gave me clear explanations. Also, Candice is so lovely - she went above and beyond for me and is brilliant at her job. I had previously booked this surgery through a different company and was messed around and let down - but my experience with Candice was such a stark difference! You can tell she really cares about her patients.

When I arrived at Elanic Hospital this morning I was really nervous, but my nurse Louise was a true god send. I told her all my worries and she really put my mind at ease. She looked after me with so much care I felt like I was being looked after by my mum! I really really can’t thank her enough, I wish I could’ve taken her home! Her and Amy looked after me in recovery and they were just amazing, I felt like I’d known them forever! Thanks again for making my experience so amazing.

Before surgery the staff gave thorough explanations of what was going to happen - I spent a while with Stipo while he done the drawings/photos and worked his magic. I just want to reiterate how comfortable I felt - I fully trusted he was going to do an amazing job. When I went into theatre, every single member of staff were so welcoming, they all had a smile on their face and made me feel at home - in the end I wasn’t nervous at all! I have only seen a picture of my results so far and I was so happy I could’ve cried.

I travelled by car to Elanic from Carlisle and it was so easy to find (from someone who is not street smart in the slightest and gets lost all the time) the car parking is convenient and cheap there was no fuss at all. I pre booked the car parking online and used the discount code which made it even easier!

If you’re thinking about surgery I would 100% recommend them, I couldn’t have wished for anything better.

Couldn’t fault the experience 10/10 from start to finish! My results look absolutely unreal and I honestly couldn’t be happier. The confidence this has given me is unbelievable.

Communication with the staff has always been amazing, everyone is so kind, welcoming and supportive, and you feel looked after the whole way through.

Vivek truly works magic and is completely at the top of his game. He is so knowledgeable, professional and talented, and you can tell straight away you’re in the best hands. He’s also very straight to the point, gives the best and most honest advice about what will suit you and your body, and makes sure you feel comfortable and confident in every decision. He honestly has the perfect balance so talented and knowledgeable, but also funny and down to earth, which makes such a difference when you’re nervous.

The whole process was smooth, reassuring and far better than I could have imagined. I felt listened to, supported and cared for throughout, and I’m genuinely so grateful.

I would recommend Vivek and the team a million times over life changing experience! Go get your boobs girlssssssss ❤️💅

Company took full payment for surgery- then cancelled the surgery on the day of the appointment. According to their own terms and conditions, when they cancel the full amount is refundable. They then ghosted the patient and only returned the money 6 months later after solicitors were involved. Avoid these people at all costs. There is a better known quality private healthcare facility locally (starts with RH) use them.

I’m a 37-year-old woman and wanted a fresher, more youthful look without appearing “done.” I had an upper blepharoplasty, endoscopic brow lift and fat transfer at Elanic, and I am genuinely over the moon with the results.

I previously had a breast augmentation with Vivek around four years ago, and I knew that if anyone was ever going to touch my face, it was going to be him.

I went for consultations around five times before going ahead, and throughout the entire process he was endlessly patient, reassuring, and professional — taking the time to talk me through everything without ever rushing me. That level of care is honestly unheard of.

The results are incredibly natural — I look more rested, refreshed, and younger which was the goal, and it’s exactly what I wanted.

The nursing team were fantastic and put me completely at ease, and the reception staff are always welcoming.

I couldn’t be happier with my results. If you’re considering anything facial, breast surgery, or anything in between, Vivek is your man — I highly recommend.

Elanic go above and beyond with the care you receive. I am delighted with my results and would highly recommend the clinic.

Pre Appointments amazing
Paid in full then on the day of surgery appointment times kept changing on the run Upto my surgery the day before. Vivek was amazing. But as for aftercare shocking giving how much they charge. It’s sad to say afterwards what your pre told is not followed through in there aftercare.

Place is an absolute disaster waiting to happen only nice and friendly when taking your money

The team at elanic are amazing,they made me feel comfortable and at ease from start to finish.My vascular treatment has left my legs looking amazing. It's nice to have a bit of confidence back . Thank you Elanic 😊

Great care and attention here. Would recommend. Dr Hussey explains everything so clearly.

I had a breast reduction and implant at ELANIC in May 2025. From the start, things went wrong — my first surgery was cancelled because staff had forgotten to order my implants. I was already at clinic and prepped for surgery .. could here staff and surgeon arguing in corridor. They rescheduled procedure, I warned them weekly that my wound wasn’t healing, but was told it was fine. By week five, my breast was swollen to double size, I had a high fever, was freezing, struggling to breathe, and had to crawl to my husband for help. I ended up in hospital with sepsis and lost an implant.

My complaints were ignored or mishandled, key call records and photos are missing from my SAR, and I’ve had no reply from the Managing Director or Clinical the Manager. ELANIC deleted my public post and blocked me. I’ve been left disfigured, traumatised, and bed-bound most days since June. I just want accountability — and my life back

There is so much more to story than trust pilot will allow me at moment but elanic seem to think that revising surgery at end of month is a fix. I barely get out of bed
I’ve no intimacy with husband. I’m exhausted all the time. I’m in panic mode every day all day. I miss out on all activities with my children. Including even being present at a meal time.i avoid anything social. I watched my husband cry for first time in our relationship when I was in hospital. The worry on my children’s faces. The depression
. I could quite honestly say I’ve considered just dying and yet the audacity of staff to have the positions they do with no contact whatsoever is abhorrent.
After being ignored, I used an old email and contacted elanic on same info@ that I’d always being contacting and I posed as a new client. I had contact within ten minutes. Yet still nothing when contact as myself. I pre warned them that if no contact from by yesterday then I’d be putting my experience including photo evidence online. They still didn’t contact. But within seconds of my carrying out what u said I would they had removed and blocked me. Still no contact. They only show interest when it’s a sale.
I emailed ELANIC asking for urgent assistance, but no one picked up the message. I then called four times in one day, explaining my symptoms and how unwell I felt. Each time, I was told the nurses were busy and that someone would call me back.

By the time they finally did, it was around 4:30 PM, and I was already at the A&E emergency entrance, convinced I was dying. I was immediately admitted to hospital and diagnosed with sepsis. A swab from my breast confirmed infection, and I was told that if I’d waited 12 more hours, I might not have survived.

I spent 10 days in hospital on five intravenous antibiotics. One of my implants had to be removed by the NHS, as they could only perform emergency treatment — not cosmetic repair. The surgeon at ELANIC did not contact the hospital for four days, despite knowing my condition.
The aftercare team has been appalling — unresponsive, dismissive, and shockingly unprofessional. While I was still in hospital, one receptionist told my husband, “Don’t worry, we’ll just give her a prosthetic boob and a bra until she’s better.” That kind of comment is unforgivable when someone is fighting sepsis.
I raised a formal complaint (Stage 1), but it was mishandled completely. The Deputy Clinical Manager claimed she didn’t realise it was a formal complaint — even though my email was titled “Formal Complaint.” It took 40 days instead of 20 to get a reply, and the response was completely inadequate
The Deputy Clinical Manager once told me that “the staff at ELANIC didn’t want to see me again,” which left me crushed. When I confronted her later, she denied it. But when my SAR report arrived, that statement was right there in black and white.

I escalated to a Stage 2 complaint, addressed to Managing Director and sent it 56 working days ago. I have had no acknowledgement, no reply, and no update. Every email since has been ignored.
I’ve of course been offered revision and its schedules in but I’m terrified, uneasy and traumatised. How am I meant to go through with revision. How am I meant to live looking like this either. My original thinking was I have no issues with surgeon it’s aftercare negligence but since that surgeon also owns the clinic then at this stage he is also complicit to the entire service not had to date.

Update: have since spoken to clinical manger who said they’d give me direct email for future use. Still waiting. Still waiting on the missing sars and still waiting on them confirming when the complaint will be completed because no one will say when the 60 day period to do so started. Of course it’s well over it but still the transparency would be great.

I had a great experience at Elanic! Surgeon Stipo Matic made me feel completely safe and confident throughout the process, and Candice made the booking so easy and seamless. Highly recommend!

I recently underwent augmentation mastopexy with Mr Stipo Matic and I couldn’t be happier with my experience or the results. From the very first consultation, my surgeon and their team made me feel completely comfortable, heard, and supported. They took the time to understand exactly what I wanted and guided me through every step with honesty and care.

The day of the procedure went smoothly, and the staff’s calm professionalism instantly put me at ease. Recovery was far easier than I expected the clinic’s follow-up care and detailed instructions made a huge difference. Within just a few weeks, I felt back to myself only more confident and in love with my shape.

The results are everything I hoped. It’s incredible how such a change can boost not just your appearance, but your self-esteem.

I would 100% recommend Elanic.

Had my knee replaced at Elanic clinic by Colin Drury and his team who made me feel very relaxed about the whole situation, 6 weeks on and I’m way ahead of expectation, delighted with the outcome and delighted with how Elanic have handled all after care👍

Elanic Hospital Glasgow.

I signed up for hip replacement in November 2024 and paid £1000 deposit for surgery in January 2025.

It never happened, my surgery was cancelled 5 times. Each time I was told it would be rescheduled in the next couple of weeks, so being self employed I couldn’t take new customers and have lost significant salary not to mention damage to my reputation as a reliable business!

Long story short, the cancellations also impacted on my health so surgery had to be postponed. I agreed they could keep my deposit until I was well enough. They assured me I would be given a full refund if I decided not to proceed because of all the cancellations.

I am now getting op on NHS, so have cancelled Elanic yet still waiting for refund.
I accept their reasons for cancelling surgery as it seemed it was outwith their control however, not refunding deposits or replying to calls/emails is inexcusable.

Anyone having similar problems should report them to the regulatory body for private health care in Scotland.

Great service from everyone, great facilities and competitive pricing. The experience was fantastic

Delighted with my tummy tuck, lipo 360 and muscle repair carried out by Vivek Sivarajan. His work is like a piece of art, wish I hadn’t waited so long to have this procedure done! Chloe the nurse has been delightful too. Thank you, my life has literally been transformed!