Elddis Avis 111

I made an enquiry regarding a claim. The staff were clear and very helpful, and replied promptly.

An classic example of how customer relations should be handled.

We are one of the many people that had to have their pop top replaced on our Elddis CV80, through cracking with the solar panel on the roof. From our first call we had great service from Colin (Team Leader) at the Elddis factory at Consett in Durham. He was very helpful arranging the collection of our motorhome and keeping us informed of how the work was going. Helping us with the wiring for the new solar panel that I was fitting. He would call us on a regular basis on the work being done, the van being cleaned up and also arranged to get our campervan back to us. I would give him 10/10 for great service, communication and being really helpful.
Kevin Ryan

Customer Service is a misnomer these days. Very few organisations employ enough people or experienced UK based people to give any kind of service to their customers. Standard cliche rejections are common place but not at Buccaneer Caravans I am delighted to say. Following some significant problems with my caravan and sub standard performance by the dealer, I was very impressed with the help, understanding and support I received from Helen in Customer Service who liaised with me to get an alternative dealer to rectify the faults. Very much over and beyond the usual level of assistance I am pleased to say. Well done.

Whenever I contact Elddis they bend over backwards to help me with every query

Spoke to Sue at Elddis regarding a couple of matters relating to my warranty registration. Polite pleasant and courteous , matter was resolved in minutes. I wish all companies were the same to deal with.

I was very pleased with the way the customer care team, especially Sue dealt with an issue we had with our Elddis caravan.

Great customer service from both Michelle and Colin. After a very disappointing after care experience with our Motorhome sales company who were not interested in our issue that should have been easily covered under our warranty. Once we contacted Erwin Hymer within 24 hours Michelle spoke to us and we immediately felt that we were finally being listened to. Our motorhome is now in for repair in Durham under the care of Colin. We await its return. Elaine and Kevin

Our Elddis avante 868 2025 model is everything we could have dreamt for. From the layout to the finishing touches we can’t fault our Elddis.
The team are excellent if you have any questions or query’s to do with any of Elddis caravans or products they’re extremely helpful and always willing to help! top class 👍

We purchased an Elddis Autoquest CV80 3 years ago, the product and service from Elddis was excellent. We would recommend to anyone.

Last Summer, after having our first child in May 2025, we decided to purchase a caravan to spend time together as a family in different locations around the country. We opted for an Xplore 304 and we couldn’t be happier with it. This is our first caravan and first experience towing so the light weight and compact size really suited us. We have enjoyed many long weekends away in the lakes and North Yorkshire so far. The caravan is compact yet spacious inside and has been a cosy space even during the winter months thanks to its gas and electric heating system. The overall build quality of the van has been great and it feels very stable while towing. Looking forward to many more holidays in our caravan.

We were looking to get replacement Elddis badges for the front and back of our new to us caravan as the dealer we brought it from removed them as it was a previous dealer special.

We posted on social media woth Elddis reaching out to us the following day willing to help us source the correct badges for our model. They contacted us again a couple of days later to confirm they had found the correct badges and would send them out to us free of charge (WOW). This was such an incredible gesture.

They also went above and beyond and noted we were missing a service from our record and have since helped us update this and transfer our warranty.

The team have been amazing with their communication and service.

In addition to the above we can also tell the quality of our new caravan 2023 is far superior to our previous van from another brand of similar age 2021.

Thanks Team Elddis i think we are in for the long haul!

I dont know where to start as I can literally say so many positive things about elddis as a brand. My caravan was bought new to us and its a slice of heaven.
What stands out to me though is the level of kind people that work for elddis, I recently messaged elddis on Instagram asking for some help with one of my letters of the model of my caravan being missing on front of my caravan and would they happen to know where i could get one from. Within 30 minutes i had a reply from Rachel who was the marketing manager, rachel was the friendliest and most down to earth, not only did they source it they was able to send it to me complimentary. We had a little giggle back and forth and I can honestly say it was a utter pleasure to chat with her.
Elddis aftercare is 10/10 and i would highly recommend them to anyone i know.
Thank you guys for making my agnum to magnum again.

I recently contacted Elddis about serious water ingress issues with my 2018 Buccaneer Galera. Although my caravan is out of warranty and I didn’t get the goodwill support I was hoping for, I wanted to specifically recognise the way Allison handled my case.

From the outset she was responsive, clear and professional, and engaged with my situation over several detailed emails rather than just sending a standard rejection. She took the time to explain Elddis’s position, escalated my case for review, and offered practical help in terms of technical support and parts liaison with the repairer.

While the final decision wasn’t the one I’d hoped for, I can’t fault Allison’s attitude or the quality of her communication. Her customer service has been excellent throughout and is very much appreciated.

Dealt with Elddis for over 20 Years. Always have shown me the greatest of respect in the after market care.
Missions Impossible Ltd.

We bought our Avante 860 in 2021 in Germany from the only dealer specializing in British caravans. We fell head over heels in love with our "Eddie" from the very beginning. Since then, we've covered almost 40,000 km with our caravan, which is roughly equivalent to 10 years of normal use. It's seen all of Europe, from Denmark to currently southern Greece, including some of the worst roads imaginable, and hasn't had a single breakdown so far. Absolutely reliable, comfortable, and equipped with British amenities, it has made all our holidays and our current winter in Greece unforgettable. Our next caravan will definitely be another Elddis, but for now, we're staying loyal to our "Eddie."

I required some technical documentation to support re-registering my van in Spain. The documents were provided speedily and responsively. Definitely an excellent customer experience. Thank you.

Always a great service from the elddis team we love our buccaneer Aruba so much - Wander with the Bevans

Made one of our biggest purchases since buying our house, but shouldn’t have worried because Elddis made it so simple. The customer service was excellent! From helping choose our perfect vehicle an Explore CVX8 to the delivery day the process was seamless with full support from the Elddis team every step of the way.
I would have no hesitation in recommending Elddis to family and friends.
Looking forward to many more years in our campervan.

I was looking for a users handbook for an older caravan from Ediss. When I reached out, it could’ve been 11 at night, i got a response first thing in the morning. Sweet and quick customer service.

We bought a Buccaneer at the back end of 2024 for me and my wife, and we absolutely love it. We’ve owned caravans from other brands previously, but this one far outperforms anything we’ve had before in terms of comfort, build quality, and ease of use.

We did experience a few warranty issues initially, however Michelle in customer services was absolutely amazing. She was incredibly helpful, approachable, and made the whole process of getting things resolved stress-free. Her support really stood out and made a big difference to our overall experience.

I wouldn’t think twice about staying with Elddis when the time comes to change our caravan. Highly recommended.