Elddis Avis 

Made one of our biggest purchases since buying our house, but shouldn’t have worried because Elddis made it so simple. The customer service was excellent! From helping choose our perfect vehicle an Explore CVX8 to the delivery day the process was seamless with full support from the Elddis team every step of the way.
I would have no hesitation in recommending Elddis to family and friends.
Looking forward to many more years in our campervan.

I was looking for a users handbook for an older caravan from Ediss. When I reached out, it could’ve been 11 at night, i got a response first thing in the morning. Sweet and quick customer service.

We bought a Buccaneer at the back end of 2024 for me and my wife, and we absolutely love it. We’ve owned caravans from other brands previously, but this one far outperforms anything we’ve had before in terms of comfort, build quality, and ease of use.

We did experience a few warranty issues initially, however Michelle in customer services was absolutely amazing. She was incredibly helpful, approachable, and made the whole process of getting things resolved stress-free. Her support really stood out and made a big difference to our overall experience.

I wouldn’t think twice about staying with Elddis when the time comes to change our caravan. Highly recommended.

We received ourbrand new Elddis Sherwood 860 in a April 2023 after ordering it at the show in October 2022
The dealership was fantastic but the caravan has not been so good all the years we have been caravaning and vans we have owned including a older Elddis caravan this one has been nothing but relentless trouble I would even go as far to say it is a rubbish van we have had damp issues found at its first 2 services water pump issues faulty fitting door blinds broken fridge door broken bathroom door not shutting I am sure there is more but I can’t list them now we have water ingress into bedroom via all the top cupboards water ingress in a complete straight line on the ceiling where there is a join on the roof water ingress in back locker and it’s so cold in the bedroom area we spent a lot of money buying this van and it’s spent quite a bit of time at dealerships being repaired if Elddis are reading this which I very much doubt as they don’t care we feel compensation should be given if not a completely new van

We bought our Buccaneer Aruba in 2023 and honestly, we absolutely love it. It has everything we could possibly want and more. The quality is superb, and the overall build quality really shows why Elddis stands out from the rest.

This is actually our second Elddis caravan. We previously owned the 866 and absolutely loved that one too, so we knew we were coming back to a brand we could trust. The Buccaneer really is the peak of caravan quality — from the fantastic full heating system to the self-levelling legs and all the thoughtful features throughout. Everything feels solid, well designed, and built to last.

We’re a family of five with three children and a dog, and we regularly travel around the UK, touring especially during the summer holidays. The space, comfort, and practicality make travelling as a family easy and enjoyable, without ever feeling cramped. It’s stylish, luxurious, and incredibly comfortable — it genuinely feels like a home away from home.

Overall, we couldn’t be happier. Elddis continue to deliver exceptional quality caravans, and the Buccaneer Aruba has exceeded our expectations in every way. Highly recommended for anyone looking for comfort, quality, and stress-free touring.

Excellent customer service and a great caravan! We bought our Elddis Supreme 868 brand new after seeing the perfect layout for our family. 2 years on we haven’t had any issues at all. The team are super friendly and always go above and beyond when we do need any assistance. Thankyou guys! Keep up the fab work 😊

On my 2nd model from Elddis and would certainly buy again.
Support from the Customer Service team on product queries is excellent.

The feeling of homeliness and care in the voice of both Allison and the other lady last week. Also that they were able to listen to the comments of a new user to caravaning and add to the feeling of ‘what have I been missing’! Thanks

I contacted Elddis to ask if they had an owner’s manual for a 2007 Buccaneer model. They sent me a digital copy within the hour.

Top marks.

I unfortunately damaged my caravan and was having issues with a manufacturer authorised repairer. I spoke to the customer services Manager Michelle and I can only describe her help as brilliant. She took it up directly with the repairer and kept me updated with progress. This lady is a asset to her employer and I'd the really like to thank her for sorting my problem quickly and efficiently.

We purchased an Elddis Magnum 840 (Avanté) in April 2024 brand new. We’ve toured all over the uk and into France, from -5°c to 35°c and have had no issues.
The caravan is well put together and had no snags upon delivery. It’s warm, comfortable and a lovely place to spend time relaxing on holiday. We’d have another Elddis in a heartbeat. All the Elddis staff at the NEC show were friendly and helpful with any questions etc. We’d highly recommend

Please read the 1 star reviews carefully, as many have suggested. We had to take our Elddis dealer to court and won for 14 cracks in our Elddis caravan's end panels & serious/dangerous damp rot on the worst caravan we have ever had (an Elddis xplore).The judge in our case was highly critical of both the dealer and Elddis for leaving us with such a shocking, unsafe, rotting caravan! (our court case was in 2025). Elddis vans are shoddily made and do not last the distance (Elddis still use wood frames too when other van manufacturers use frames that do not rot) . Elddis also uses notoriously flimsy "not fit for purpose " plastic panels, that crack. Elddis doesn't care and tries to blame the customer for any issues. Elddis blamed us also which was outrageous!!! Buy better from a manufacturer that actually cares about their products and (importantly) cares about their customers e.g. Swift/Knaus/Adria vans etc. For anyone who has had an equally bad Elddis van - use the Consumer Rights Act 2015 (google if needed) to get your powerful LEGAL RIGHTS to have a van (a) "without defects" and (b) "fit for purpose." Dealers often don't want customers to know about this important consumer law as it costs them money!

Our Response to Elddis's reply: - Elddis was kept informed about our legal court case for a full 2 years (both the dealer and I sent Elddis "copy" documents at each stage) but Elddis did absolutely nothing except continue to blame us! What's even more shocking is that we had a valid Elddis 10 year water ingress warranty in place, but this apparently meant nothing to Elddis. At no time did Elddis (1) send an inspector out to view the damage (2) apologise to us for having such a torrid time with a caravan rotting around us and becoming so unsafe we stopped using it entirely; (3) All the while we had to climb tall ladders to try and stop the rain water getting in the 14 cracks & damaging the caravan further (as was our legal duty). Added to this, our negligent Elddis dealer did not even want to see the highly defective van either (they just tried to wash their hands of the matter) which was a CLEAR breach of their duties and equally disgraceful. Don't buy from Elddis; they have shafted many of their (blameless) customers for years - us included! In order to get the justice we deserved, I was forced to go all the way to court, complete with 100 pages of evidence & a damning Expert Report. Two years of hell! Elddis doesn't seem to mind taking up precious UK court time either - disgraceful & disrespectful. Buy better elsewhere instead e.g. Swift/Knaus/Adria.

I have a 2020 avante and would never ever ever buy Elddis again. Leaks…. Damp already…. Cracks in the roof, heater issues. The list is endless. Every time I call someone out for diagnostics and repair it’s the same story. Elddis!!!!!! ALL WELL KNOWN TO THEM FAULTS that recur many many times over with the newer vans. The company should be absolutely ashamed of themselves. People are spending their hard earned savings on shoddy workmanship that Elddis warranties (that aren’t worth the paper they’re written on) make you jump through so many hoops to claim in that it’s easier not to bother. The idea I guess!!! If you notice…. Elddis do not even have the good grace to reply to these awful reviews. All the replies are computer generated. Please read the one star reviews before buying an Elddis. I was warned and sadly didn’t listen!!!

Allson at Erwin Hymer was so helpful when I wanted to transfer the warranty for my motorhome over into my name as current owner. I was concerned I had left it too late but she reassured me that I hadn't. Throughout the whole process she was very supportive and explained everything to me, allaying all my concerns. She is an asset to the company.

Extremely happy with help received. Theirs staff members are very efficient and goal focused. I got my problem solved qiuck and with no hassle. Big thank you to all team, and recommendation to everyone to use them. AAA+++

I bought my Elddis infinity 550, 12 months ago brand new from a dealership in Burnley. The caravan has been a nightmare and I would not recommend anyone to buy an Elddis.
1. Front marker light out on day of collection. 10 weeks to send a replacement even though they have them in stock.
Main roof struts to hold roof window up did not work. Again 8 weeks plus for the replacements.

We took it on its maiden voyage and the metal door strips on the shower both sides dropped off not glued on. Back at the dealership 8 weeks for them to be repaired.

Went out for a weekend fridge not working had to threaten legal action to get it sorted. 6 weeks or it would have cost them the cost of a replacement caravan or cost of our holiday but that got sorted.

Charger went turned out it was the PCB board another 8 weeks.

Metal strips dropped off the shower door, again elddis took over 10 weeks to send replacements in 2 attempts to send out replacements.

All they could offer is habitat check as compensation even though it has spent over 6 months in the dealership as their customer service on warranty is the worse I have ever come across. It is as though we have your money get lost your problem. If that company closes it will be down to poor management and the warranty department.

I would just like to thank Allison at Elddis caravans for listening and resolving the issues we had with our caravan, and restoring our faith in Elddis caravans.

Amazing support and thanks to Michelle & Colin for their dedicated perseverance to solve an issue with my pop top campervan - Thanks guys :)

Allison successfully renewed my faith in customer service. She was, in one word, excellent, providing a clear, polite, understanding and professional service

Wrote a review about problems with our motorhome and delighted that Elddis reached out to us and have confirmed everything will be resolved. The customer service has been superb and we are being kept updated on progress, have to say we are super impressed, thank you very much!