The new Elddis products are lovely! I have to say, the build quality and processes seem to far exceed most other brands now, a genuinely superb product, pound for pound they must be the best in the... Voir plus
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Lisez les avis des autres
I had a problem with my two year old caravan. I contacted Elddis customer care…. and they actually listened to my concerns and acted on them. As rare as hen’s teeth these days. So many company's clai... Voir plus
L'entreprise a répondu
Excelled again!! Just visited the Elddis stand at the Motorhome & Caravan show at the NEC. Professional as always and have once more given excellent after sales service by sorting out an issue I had.... Voir plus
L'entreprise a répondu
Just visited the Elddis stand at the 2026 Motorhome and Caravan show at the NEC and been shown around the excellent Kia e-flex concept electric camper van. Fantastic to be given such an excellent w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Elddis - Erwin Hymer Group UK Ltd Erwin Hymer Group UK Ltd is part of the larger, European-wide Erwin Hymer Group, which in turn is owned by the American RV giant, Thor Industries. Our UK manufacturing plant is one of the largest caravan, motorhome and campervan manufacturers in the UK. Based in Consett, County Durham, we have a rich heritage of leisure vehicle design and manufacture, spanning over six decades.
Coordonnées de contact
Erwin Hymer Group UK Ltd, Delves Lane , DH8 7PE, Consett, Royaume-Uni
- 0371 964 2113
- customer.care@erwinhymergroup.co.uk
- elddis.co.uk
4,4
Excellent
155 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very helpful staff and friendly with it
23 juillet 2026
Avis spontané
Réponse de Elddis
Thank you so much for your 5-star review, Peter! We are pleased to hear that the team was able to help and were friendly.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
2 year old Eldidis 115 motorhome - Damp both lower sides
2 year old motorhome, registered 1/3/2024, bought as first owner June 2024, fridge has randomly shut off since summer 2024 when on gas, still not fixed, after zero damp readings 2025 now been told June 2026 that damp readings under the side benches at middle of van are 65% nearside and 85% offside!! Little help from dealer in Gloucester. Just been told after 4 weeks since hab service that photos of out & inside of sides are required to support claim. Now been told at the earliest will be November - needs 4 weeks to dry out - before repairs. Disaster!!!!!!!
25 juin 2026
Avis spontané
Réponse de Elddis
Hi Jack,
We have requested more information from you via Trustpilot so we can assist you further. Please send us your full name, dealer name, contact number and/or email and VIN Number so we can investigate this.
Alternatively, you can email our Customer Care team so that they can investigate the issues raised and to liaise with you directly:
customer.care@erwinhymergroup.co.uk
In order to assist you as promptly and efficiently as possible, we would ask that you reference this review in your email. Please also include your contact details and the best telephone number for our team to speak to you. Please also include your 17-digit VIN (Vehicle Identification Number) if you’re able to.
We are completely committed to each and every one of our Customers and strive for continued improvement in the service we provide.
Thank you for your patience, and your understanding whilst we seek to resolve the problems you have raised with us.
CV80 replacement poptop
We collected our CV80 from our dealer On the 19th June 2026, and set off on holiday the following day. We were surprised at how clean the van was and the replacement pop top was a dream. Colin and his team were amazing with phone calls to keep us updated. Nothing was too much trouble, and we are so grateful we didn’t have to cancel our holiday.
19 juin 2026
Avis spontané
Réponse de Elddis
Dear Georgie,
Thanks so much for your fantastic review and for taking the time to share your experience with us.
We’re really pleased to hear that you are happy with your replacement pop-top roof and we will be sure to feedback your lovely comments to Colin and his team.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
A very positive experience in dealing…
A very positive experience in dealing with Elddis. They handled my problem with genuine care and compassion.
I'm grateful for their support and the outcome.
30 juin 2026
Avis spontané
Réponse de Elddis
Thank you so much for your 5-star review, Mike! We are delighted to hear that the team was able to give you the support and care you need.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
Information request
An email requesting information on owners manuals was answered promptly with the information required.
Excellent customer service 👌🏻
25 juin 2026
Avis spontané
Réponse de Elddis
Thank you so much for your 5-star review, George! We are pleased to hear that the team was able to help and give you all the information you need.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
⭐ Fantastic Service ⭐
⭐ Fantastic Service ⭐
On a previous caravan (not an Elddis) we had an issue with the door where it had warped so it sat proud and you could see light when it was closed. We raised this when the van was around 4 months old, we had to re-raise the request multiple times because the manufacturer kept rejecting and closing the requests with no justification, after much arguing we finally got it fixed when the van was over 3 years old.
We have found a similar fault with our Elddis (but not as bad) and reported it to an approved repairer on June 20th, on the 30th June we got confirmation that the repair has been approved... Superb customer service!!
Granted, we all don't want our caravans to develop a fault, but we know it happens, the key is how the manufacturer deals with it. This could not have been dealt with better.
Thank you Elddis 👍
30 juin 2026
Avis spontané
Réponse de Elddis
Dear Neil,
Thanks so much for your fantastic review and for taking the time to share your experience with us.
We’re really pleased to hear that your concern was handled quickly and efficiently by both our team and our approved repair network.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
I had lost the COC for a CV80
I had lost the COC for a CV80, I e mailed for a replacement and with in 30 minutes the replacement had mailed and sitting in my inbox
30 juin 2026
Avis spontané
Réponse de Elddis
Dear Mark,
Thank you so much for your 5-star review! We are pleased to hear that the team was able to help you with your COC quickly.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
customer service's ( Helen )took the…
customer service's ( Helen )took the time to find and send the manual for an older motorhome I asked about
25 juin 2026
Avis spontané
Réponse de Elddis
Dear Al,
Thank you so much for your 5-star review! We are pleased to hear that the team (in this case, Helen!) was friendly and able to help you with what you needed.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
From enquiry to answer was less than 24…
From enquiry to answer was less than 24 hours. Apart from providing me with the info there manners were impeccable to say the least. Nice to speak to people that are willing to go the extra mile.
24 juin 2026
Avis spontané
Réponse de Elddis
Dear Broderick,
Thank you so much for your 5-star review! We are pleased to hear that the team were friendly and able to help you quickly.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
First class workshop facility
My buccaneer had crack near the fridge vent and was still under warranty, elddis had no hesitation in approving the claim and arranging for the work to be done back at the factory, I was very apprehensive as to whether an invisible repair was even possible, when the caravan was returned it was like brand new, the workshop have done an incredible job and the quality of work is truly amazing, on top of that there were a few niggles with the van I needed to sort, screw covers missing, wires showing in the wardrobe etc... when the van was returned all these jobs had also been done without being asked for, special thanks to Colin who kept me informed and runs a first class workshop facility, all in all a good experience for what initially felt like a disaster.
10 juin 2026
Avis spontané
Réponse de Elddis
Dear Ian,
Thank you for taking the time to leave such a fantastic review of your experience.
We’re delighted to hear that your warranty claim was handled smoothly and that our team could restore your caravan to such a high standard. It’s wonderful to know the finished result exceeded your expectations and that your Buccaneer was returned looking as good as new.
It’s also great to hear the additional niggles were taken care of along the way - our teams always aim to go the extra mile wherever possible. We’ll be sure to pass your kind comments on to Colin and the workshop team, who will be thrilled to hear your feedback.
If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
I have been very impressed by the Customer Service engagement
I have been very impressed by the support that Elddis have given me with regards to my CV80 roof cracking issue. They have agreed to replace the roof FOC even though the vehicle is over 4 years old. The cracks are very superficial but where the solar panel has been bonded onto the roof, there are small cracks showing. I spoke to a customer service manager directly at the factory, and had a very pleasant conversation with an immediate follow up email explaining the suggested plan of action. The repairs are scheuled to take place late August (to fit in with my calendar). So far so good. My expectations have been exceeded with the engagement so far, and I am sure the work in August will go without a hitch. Really great customer service.
1 juin 2026
Avis spontané
Réponse de Elddis
Dear Richard,
Thank you for taking the time to share your experience. We’re delighted to hear that our Customer Service team has been able to support you throughout this process and provide reassurance regarding your CV80.
At Elddis, we always aim to deliver the highest level of care and support to our customers and we’re pleased we could agree a suitable plan of action that works for you.
If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
Good news update
As previously posted the rear panel cracked on our 3 1/2 year old Elddis caravan, having read of other owners having similar problems I was very concerned that getting this fixed might prove very difficult under warranty. I am pleased to report that the service I’ve received from Elddis customer care has been exceptional and that although out of warranty by 6 months they are repairing it and doing the right thing. In addition they’ve kept me updated throughout the process. I’m very pleased and impressed 👍
3 juin 2026
Avis spontané
Réponse de Elddis
Dear Ferris,
Thank you for taking the time to share a new 4* rating and update on your experience. We’re so pleased to hear that our customer care exceeded your expectations and took the right steps to resolve the issue with your caravan, even outside of the warranty period.
We’d also like to thank you for sharing your initial concerns, giving us the opportunity to assist you, it’s great to read that our colleagues have turned things around for you. We hope your caravan will soon be back to perfect condition for many more adventures ahead!
If there’s ever anything else we can help with in future, please don’t hesitate to get in touch.
Fantastic all round.
Great customer service from everyone at Elddis. Cant fault them at all. Always happy to help when we have any issues and we have always been very happy with them.
1 juin 2026
Avis spontané
Réponse de Elddis
Thank you so much for your 5-star review! We are pleased to hear that you value our Elddis team so highly and feel we look after you well!
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
Technical query - sorted
I had a technical query regarding battery types compatible with the caravan's built-in charger . The reply answered my question.
28 mai 2026
Avis spontané
Réponse de Elddis
Dear Andrew,
Thank you so much for your 5-star review! We are pleased to hear that our team were quick to help you and that you got the information you needed in good time.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
All the best from the Elddis team!
Another Cracked End Panel
We have a 2022 Elddis Chatsworth 554, so far we’ve had two leaks - both repaired under warranty. The first trip this year (May 2026) a damp patch has appeared at the rear, and yes on checking underneath the end panel has cracked. The van was serviced at the end of the season last year and no adverse damp readings were recorded, I can only assume the crack occurred during the winter - when in storage. We’re about to embark on the tortuous process of trying to persuade Elddis to fix this under warranty, I don’t hold out any great hope given this is both a common problem and an issue Elddis frequently fail to honour. Watch this space.
16 mai 2026
Avis spontané
Réponse de Elddis
Dear Ferris,
Thank you for taking the time to engage with us directly, we were pleased to have the opportunity to support you with the issues raised and many thanks for your 4* review dated 03/06/2026 which sites our customer care as “Exceptional”
If there’s ever anything else we can help with in future, please don’t hesitate to get in touch.
Swift reply and a photo helped…
Swift reply and a photo helped to sort my problem out enormously. Thanks everyone.
12 mai 2026
Avis spontané
Réponse de Elddis
Dear Suzette,
Thank you so much for your 5-star review! We are pleased to hear that our team were quick to help you and that you got your issue resolved.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
Elddis Customer service
I made an enquiry about a fault on my caravan and the customer service team responded with answers to my questions within around 20mins. This really is great service, well done!
11 mai 2026
Avis spontané
Réponse de Elddis
Dear Les,
Thank you so much for your 5-star review! We are pleased to hear that your questions were answered quickly and that you are happy with the service you received.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
We love our CV20
We bought our CV20 in 2025 from Spinney, Cheshire. We had an excellent experience from them, as is the same with the Erwin Hymer Group customer care when keeping our warranty updated. We love our CV20!
7 mai 2026
Avis spontané
Réponse de Elddis
Dear Christopher,
Thank you so much for your 5-star review! We are glad to hear that you love your CV20 and that you are happy with our Customer Service.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
Warranty update
Had a problem with a warranty claim through a dealer. Dealer said Elddis were dragging their feet. However contact Elddis this morning and customer service was excellent. Claim was agreed the same day and parts order quickly. Thank you for your great service
8 mai 2026
Avis spontané
Réponse de Elddis
Hi Karen,
Thank you for taking the time to share your experience and for your 5 star review. We’re sorry to hear there were initial concerns surrounding your warranty claim, but we’re delighted our Customer Service team was able to assist quickly and get everything resolved for you.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
CV80 roof replacement
Just picked up my CV80 from the Erwin Hymer factory in Consett after its new roof fitting on warranty — honestly felt like collecting a brand new van all over again! 😍
Nothing was too much trouble from start to finish, and I was completely overwhelmed by the lovely gifts they gave me on collection. Such a thoughtful touch.
Genuinely lovely people, amazing service, and the van looks incredible — new roof, all polished up, and ready for the next adventure 🚐✨
Massive thanks to Colin and Michelle in particular who went the extra mile to make sure all works and arrangements were spot on 🤩
5 mai 2026
Avis spontané
Réponse de Elddis
Dear Suzanne,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that collecting your CV80 felt like picking up a brand new van all over again!
It’s great to know the team looked after you from start to finish and that the little touches on collection made it even more special. We’ll be sure to pass on your kind words to Colin and Michelle - they’ll be thrilled to hear them.
Thank you again for your feedback. If there’s ever anything else we can help with in the future, please don’t hesitate to get in touch.
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