Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Voir plus
L'entreprise a répondu
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Voir plus
L'entreprise a répondu
Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re Electricpoint, a trusted online electrical wholesaler serving professionals and DIYers across the UK. As part of the UK’s largest independent wholesale group, we stock top brands like Dimplex, Ohme, Fusebox, Rointe, Vent Axia, JCC and Aico, including energy-saving LED lighting. Our customers benefit from a price match guarantee, exclusive product lines, and eco-friendly delivery. Need it fast? We offer Click & Collect in Greenwich, Harringay, and Ipswich, plus fast UK-wide shipping with four dedicated delivery vehicles in London. Trade account holders enjoy special discounts and priority service. Can’t find what you need? Our friendly team is ready to help. Count on us for expert advice, quality products, and dependable delivery.
Coordonnées de contact
Units 9 & 10, Ramac Way, SE7 7AX, London, Royaume-Uni
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,9
Bien
266 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Purchased many heaters & all are in…
Purchased many heaters & all are in good condition
6 avril 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review! We're glad to hear all the heaters arrived in good condition and that you’re happy with your purchases. We really appreciate your continued support! 😊🔥📦
Great electrical supplier that always…
Great electrical supplier that always provide a top service with great prices. Our go-to supplier every time!!!
1 mai 2024
Avis spontané
Réponse : Electricpoint
Thanks for the fantastic review! We're honoured to be your go-to supplier and glad to hear you're happy with our service and pricing. We truly appreciate your continued support! 😊⚡🛠️
Very quick to reply to emails
Very quick to reply to emails. Helpful customer service team. Thanks.
8 mai 2024
Avis spontané
Réponse : Electricpoint
Thanks for the kind words, Robert! We're glad our customer service team was quick and helpful—always happy to assist. Appreciate your support! 😊📧💡
Highly Recommended
Great Experience with this company, Excellent choices with the product range and prompt customer service.
Thank You.
7 mai 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Faisal! We're really glad you had a positive experience and found the product range and service up to standard. We truly appreciate the recommendation—thank you! 😊💡✅
Check your delivery
Check your delivery. Send a clearly damaged product but they're not interested as it's beyond their Ts and Cs.
I now see why they're a sub 3/5 company
24 avril 2024
Avis spontané
Réponse : Electricpoint
Good Morning Rob,
Thank you for sharing your feedback with us. We're sorry to hear about your experience with the damaged heater and understand your frustration with our returns policy.
I want to assure you that our company never sends out pre-owned items; all our products are brand new. However, we recognize that goods can occasionally be damaged during transit. When damage is reported promptly, we always strive to resolve the issue and support our customers to the best of our ability.
In your case, the return request was made several months outside our allowed return period, which is why we were unable to process it. We encourage customers to inspect their items upon delivery and report any damage as soon as possible, enabling us to take the necessary steps to rectify the situation.
We value your business and regret that we couldn't meet your expectations this time. If there's anything else we can do to assist you or if you have any other questions, please don't hesitate to contact our customer service team. We hope to have the opportunity to serve you better in the future.
Kind Regards,
Nick Andrews
Customer Services Manager
The most INCREDIBLE customer service
The most INCREDIBLE customer service!
Gary & Nick have worked tirelessly to help me with the whereabouts of my product. Their kind & reassuring nature has meant that I have been able to trust them in helping me find my parcel & liasing with Parcelforce.
Very kind team with the want to be able to help.
Couldn’t reccomend this enough.
Thank you.
2 avril 2024
Avis spontané
Réponse : Electricpoint
Thank you for the amazing review, Macie! We're so glad Gary and Nick were able to support you and help track down your parcel. Your kind words mean a lot, and we’re thrilled to hear you felt looked after throughout the process. Really appreciate the recommendation—thank you! 😊📦👏
Product good, service terrible
Ordered 2 cheap plastic light switch accessories, total a little under £8. Only one delivery option, Parcelforce, which doubled the total price. Ho hum.
Order shipped promptly and received txt from Parcelforce but returned home to find card through letterbox - since I'd been unable to take delivery in person, Parcelforce had taken my package to a post office in nearest town. 50 minutes round trip.
Electricpoint office closed at 5pm so sent email to query why signature required & whether redelivery possible. Received auto email to advise I should get a reply on next business day. No reply received on next business day. Travelled into town to collect in person. Postmaster told me that Parcelforce policy is to require signature on delivery, 'unlike Evri/DHL who'll leave on your doorstep'.
£7 delivery charge and mandatory signatures with no redelivery option seemed like overkill for such a small purchase. Found the whole experience a bit second rate vs Amazon, Evri, DHL etc. Wish I'd read the reviews.
5 mars 2024
Avis spontané
Réponse : Electricpoint
Good Afternoon Simon,
Apologies for the slow respone and thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the delivery of your order. At Electricpoint, we aim to provide a seamless shopping experience, and it appears we fell short in this instance.
Regarding the shipping policy, we understand your concerns about the cost and the signature requirement. We continuously work with our shipping partners to offer reliable and cost-effective delivery options, and your feedback is invaluable as we assess these services.
We regret that our response to your email was not timely. This is not the standard of service we strive to uphold, and we are addressing this to ensure more prompt communication in the future.
We would like to discuss this further and explore how we might remedy this situation for you. Could you please contact us at your convenience at 0203 994 5470? We hope to resolve this to your satisfaction and regain your trust.
Thank you for bringing this to our attention.
Best regards,
Matthew Leicester
Customer Services Manager
Just had a Zappi EV Charger fitted
Just had a Zappi EV Charger fitted
Great experience of using Electropoint. Highly recommend them .Gerry made the process so easy from start to finish Fitted within just over 2 weeks from enquiry.
Darren completed install within 2 hrs and left no.mess!!
28 février 2024
Avis spontané
Réponse : Electricpoint
Thanks for the fantastic review, Gerry! We're so pleased to hear your Zappi EV charger installation went smoothly and that the whole process—from enquiry to fitting—was easy and efficient. Great to know Darren did a top job too! We really appreciate the recommendation. 😊⚡🚗
wrong items
They sent the wrong items and have ignored all my requests to correct the problem. I wish that I'd looked at the reviews on here before I placed my order.
5 février 2024
Avis spontané
Réponse : Electricpoint
Good Afternoon Andy,
Apologies for the delayed response. Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced with your order. It is crucial for us at Electricpoint to ensure that all our customers receive the correct items and that any concerns are addressed promptly.
We apologize for not meeting your expectations this time, and it’s clear we need to do better in managing customer service inquiries. I assure you that your situation is not typical of our usual standards.
We are keen to resolve this immediately. Could you please contact me directly at 0203 994 5470? We will make every effort to correct the error and ensure you are satisfied with your purchase.
Thank you for your patience and for bringing this to our attention. We look forward to rectifying this matter for you.
Best regards,
Matthew Leicester
Customer Services Manager
Great service from them
Great service from them, had a faulty EV charger, they collected & replaced it all in two days.
1 février 2024
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Les! We're glad we could sort the faulty EV charger quickly for you. It’s great to hear everything was resolved within two days—really appreciate your support! ⚡😊
How I wish I had read these reviews…
How I wish I had read these reviews before purchasing from Electricpoint.
I purchased Dimplex wall panel heaters which were delivered in the evening with 1x badly damaged. I called and informed Electricpoint the next morning and followed up by email with images within a couple of hours. 24 hours later Electricpoint are telling me they are trying to work out something with Dimplex. What they should have done is immediately send out a replacement; I now have a part finished project and a very unhappy client.
10 janvier 2024
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Ian, and we're very sorry to hear about your experience. Apologies for the delay in responding—please know we take all feedback seriously and regret that the situation wasn’t resolved more promptly at the time. We understand how important timely replacements are, especially when client projects are involved. If there’s anything further we can do to help, please don’t hesitate to get in touch.
Absolute nightmare
Absolute nightmare from start to finish, placed a £980 order for a car charger instal, most of the order was not in stock , only told after placing the order, after a couple of weeks all the parts arrived, except they shipped a different spec cable, emails ignored, fortunately we paid with PayPal and after a month sending evidence to PayPal we paid to ship the cable back and finally got a refund. If you have to use them make sure you have some form of financial protection like PayPal
1 novembre 2023
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, and we're very sorry to hear about your experience. Apologies for the delay in responding—please be assured we take all feedback seriously. We regret the issues with stock communication, the incorrect item, and the lack of timely support. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Not using them anymore
ElectricPoint were my go-to online distributors for my stock for a number of years. They are usually competitively priced and efficient with dispatch and delivery. I buy a number of EV charge points from them. I called up a few weeks ago to enquire about redeeming a discount I had received directly from a manufacturer. I spoke to a gentlemen on the phone who immediately told me he couldn't be bothered to deal with the extra work of applying the discount code to my order and abruptly ended the conversation. This left a really bad impression with me and as a result I have decided to forego using Electricpoint as my online wholesaler altogether. I've not bought from them since. I'd rather spend my money elsewhere, even if it's more costly, so that I get better customer service.
24 novembre 2023
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Mr. Mihaylov, and apologies for the delay in responding. We're very sorry to hear about your experience and how it was handled. That interaction falls far short of the level of service we aim to provide, and we understand why it left a negative impression. Your loyalty over the years is truly appreciated, and we regret losing your trust. If you're ever open to giving us another chance, we’d welcome the opportunity to make things right.
Quick delivery
Quick delivery, good quality product, inline fan now working nicely as bathroom extract
9 octobre 2023
Avis spontané
Réponse : Electricpoint
Thanks for the great review, D Lister! We're glad to hear your inline fan is working well and that delivery was quick. Appreciate your support! 😊💨💡
No hassle experience
I must admit I ordered the item based on the reputation of Dimplex. If I'd read the Trustpilot reviews before I ordered the first heater, I probably would have gone elsewhere. As it turns out, I have only good things to say about my experience with Electricpoint. I've now ordered and received 3 x Dimplex PLX075E heaters on time and in good order. No fuss and no hassle. I'd recommend using them based on my personal experience.
17 novembre 2023
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Jim! We're really glad to hear everything went smoothly with your orders and that the Dimplex heaters arrived on time and in good condition. We appreciate your trust and recommendation—it means a lot! 😊🔥💡
Terrible customer service!
Wish I’d read the reviews prior to ordering, shocking company to deal with and would advise to steer well clear! Asked for advice on a product prior to ordering, was given false information that the product would work the same as the existing item I had. On installation it became clear that it was not the same item at all and required additional electrical work rather than a simple swap. On contacting the company, the person I spoke to, Peter, was rude, arrogant and patronising and extremely unhelpful. One of the worst experiences of customer service I have ever encountered.
29 novembre 2023
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Helen, and apologies for the delay in responding. We’re very sorry to hear about your experience and the frustration it caused. We regret that the advice you received was not accurate and that the service you encountered did not meet expectations. This isn’t the standard we aim to uphold, and we take your comments seriously. If there’s anything further we can do to help, please don’t hesitate to get in touch.
Great price and fast delivery
Great price and fast delivery. Really happy from start to finish.
17 novembre 2023
Avis spontané
Réponse : Electricpoint
Thanks for the great review, J McKenna! We're really pleased to hear you were happy with the price and speedy delivery. Glad everything went smoothly from start to finish—appreciate your support! 😊🚚💡
Would recommend, delivered as expected
Bought an humistat extractor fan... Product is as described and delivery was spot on, with update ahead dispatch and update from courier when en route.
I read some of the reviews before and was perhaps a little wary, but this proved to a concern I didnt need. Would recommend
26 octobre 2023
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Caleb! We're really glad everything went smoothly and that the product and delivery met your expectations. We appreciate you giving us a chance despite your initial concerns—and even more so for the recommendation. Thank you! 😊💨📦
Shocking company
Shocking company, delivery 1 to 2 days! Not a chance, after two days, they hadn’t even took it off the shelf. Call up, ‘Shall we cancel then’ oh yeah ok, I didn’t want it any way!!!! What is the point in promising two days if you don’t go out it. Terrible customer service. Terrible company. DO NOT USE THEM.
25 octobre 2023
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Garry, and apologies for the delay in responding. We're very sorry to hear about your experience and the frustration caused by the delivery delay and how it was handled. We understand how disappointing it is when expectations aren’t met, and we regret that the service fell short. Your comments have been noted and will be used to help improve our processes. If there’s anything further we can do, please don’t hesitate to reach out.
Common sense and pragmatism
Initially the company sent through the incorrect lights but via email communication and common sense approach Electricpoint sorted out the problem in a pragmatic and efficient way - it took some of the stress away when I needed it to. I would use again.
6 octobre 2023
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Ruth! We're sorry for the initial mix-up but really glad we could resolve it quickly and take some of the stress off your plate. We appreciate your kind words and look forward to helping you again in the future! 😊💡
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