Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... Voir plus
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Lisez les avis des autres
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Voir plus
L'entreprise a répondu
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Voir plus
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Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re Electricpoint, a trusted online electrical wholesaler serving professionals and DIYers across the UK. As part of the UK’s largest independent wholesale group, we stock top brands like Dimplex, Ohme, Fusebox, Rointe, Vent Axia, JCC and Aico, including energy-saving LED lighting. Our customers benefit from a price match guarantee, exclusive product lines, and eco-friendly delivery. Need it fast? We offer Click & Collect in Greenwich, Harringay, and Ipswich, plus fast UK-wide shipping with four dedicated delivery vehicles in London. Trade account holders enjoy special discounts and priority service. Can’t find what you need? Our friendly team is ready to help. Count on us for expert advice, quality products, and dependable delivery.
Coordonnées de contact
Units 9 & 10, Ramac Way, SE7 7AX, London, Royaume-Uni
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,9
Bien
266 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Item Broken - No Response
Item Broken - No Response
Bought two radiators, one had the side all clipeed off, managed to make it good and clip back on.
Once hang on the wall, the LED electrics are all broken, emailed this company now 4 times over the last few days, read receipt for every email but no response. shocking.
I will now buy another radiator from elsewhere and send this one back for a refund or I will issue proceedings for the recovery of my outlay.
Not happy, beware ..
14 décembre 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Grego, and apologies for the delay in responding. We’re very sorry to hear about the condition of the radiator and the lack of response to your emails. This is not the level of service we aim to provide, and we understand your frustration—especially after making efforts to resolve the issue yourself. Your comments have been noted and will be reviewed internally to help improve both our product handling and communication. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
EV charger not delivered. No communication
Ordered an EV charger and it said on the website 3-4 days for delivery.
2 weeks later still not received. No communication. They do not answer calls, they do not respond to emails. Avoid this site!
2 décembre 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, David, and apologies for the delay in responding. We're very sorry to hear about the delay with your EV charger and the lack of communication you experienced. This falls short of the service we aim to provide, and we understand how frustrating it must have been. Your comments have been noted, and we’re working to improve both our delivery transparency and response times. Thank you for bringing this to our attention.
NEVER EVER USE THIS COMPANY!
NEVER EVER USE THIS COMPANY!
SHIZ SHIZ COMPANY IGNORE THE CHEAP PRICES
BECAUSE THEY DONT SHIP OUT YOUR GOODS AND HAVE NO ONE ANSWERING THE PHONES -
FALSE PROMISE AFTER PROMISE!
IGNORE YOUR EMAILS - AVOID AT ALL COST
14 décembre 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Billy, and apologies for the delay in responding. We're very sorry to hear about your experience. We understand how frustrating it is when expectations aren't met, especially with communication and delivery. This is not the standard we strive for, and your comments have been noted and will be shared with the team to help improve our service. If there’s anything still unresolved, please don’t hesitate to reach out so we can try to make things right.
They were very helpful in getting my…
They were very helpful in getting my order to me next day when I was in a tricky situation. Thank you so much for a smooth start to a Monday morning! Will be using them again.
28 novembre 2022
Avis spontané
Réponse : Electricpoint
Thanks for the lovely review, Marli! We're really glad we could help get your order to you quickly and start your week off right. We appreciate your kind words and look forward to helping you again soon! 😊📦💡
Happy customer
Not one to generally leave reviews, but after reading a lot of negative reviews relating to this company, I thought I would.
Recently purchased a inline fan and fixtures from Electric Point. Items took approx 5 working days to arrive. Spoke with customer services whilst awaiting my delivery for an update. They were polite and helpful,
apologising for the delay, due to receiving a large number of orders over the weekend.
Items received, well packaged and in working order.
Could I have got the items elsewhere quicker ? Possibly, certainly not cheaper, they were by far and away the cheapest retailer for the items I required.
Happy customer,, thank you.
18 novembre 2022
Avis spontané
Réponse : Electricpoint
Thank you for the thoughtful review, Russell! We really appreciate you taking the time to share your positive experience, especially after seeing mixed feedback. We're glad everything arrived in good condition and that our team could assist you during the delay. Your understanding—and your support—means a lot to us. Thanks again! 😊💨📦
Fantastic all round service
Fantastic all round service. One query on our order which was answered and resolved within the hour.
17 novembre 2022
Avis spontané
Réponse : Electricpoint
Thanks for the great review, Mushi! We're really pleased to hear your query was resolved so quickly and that you had a fantastic experience overall. We appreciate your support! 😊✅💡
avoid avoid avoid
The product (extractor fan) was faulty. I realised that just after the installation. I phoned Electricpoint and they asked me to send it back to them. I did send back. They phoned back after a week to say before sending it back I should call them (I did but it was impossible to convince them). They send the faulty product back to me after a week and asked me to get an electrician, install it again (install a faulty product!) and call them after installation. I did that, paid for the electrician for reinstallation of a faulty fan, phoned Electricpoint after installation only to hear that fan is faulty and I need to call producer's helpline rather than them. Now I am stuck with a faulty fan! Avoid this company.
8 novembre 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Cigdem, and apologies for the delay in responding. We're very sorry to hear about your experience and the frustration it caused. We understand how disappointing it is to deal with a faulty product, especially when you've already invested in installation. The confusion around the return process and follow-up support clearly fell short of the service we aim to provide. Your comments have been noted and will be reviewed internally to help improve how we handle product issues and communication. If there's anything further we can do, please don’t hesitate to reach out.
FALSE ADVERTISING BEWARE
Show stock on the website they simply don't hold! Was told due to high demand they are awaiting the goods that have been dispatched from the suppliers, then it was due to the Parcelforce strike! Waited 2 weeks for no reason lie after lie about the stock arriving. Brought elsewhere and got my order refunded. Not a good experience! NEVER advertise goods you don't have.
2 novembre 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Mr. Browne, and apologies for the delay in responding. We're very sorry for the experience you had and the confusion caused by our stock availability. We understand how frustrating it is to be given inconsistent updates, and we acknowledge this fell short of the level of service we aim to provide. Your comments have been taken on board as we work to improve transparency and communication around stock and delivery times. Thank you for bringing this to our attention.
Slow to dispatch
Immediately after my order I received an email informing me that an item was out of stock but it would be in stock the next day. 3 days later none of the goods have been dispatched and one item is still not in stock. Customer service didn't reply to my email but were very helpful when I called them.
17 octobre 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, D W, and apologies for the delay in responding. We're sorry to hear about the slow dispatch and lack of email response. While we're glad our team was helpful when you called, we understand the frustration caused by the delay and lack of timely communication. Your comments have been noted, and we’re working to improve both our stock updates and response times. Thank you for bringing this to our attention.
SCAM
I tried to place an order for large amount. Couldnt see or pick my delivery slot.
While giving my card details my card got rejected twice then I received a message from a mobile +44 7401109124 saying this:
LLOYDS BANK HAS NOTICED YOUR DEBIT CARD ENDING **** WAS USED ON date & time, AT ELECTRIC POINT FOR £*****. THIS PAYMENT WAS DECLINED. IF THIS WAS YOU PLEASE REPLY YES, OTHERWISE REPLY NO. THERE IS NO NEED TO CALL US. RESPONDING TO THIS TEXT IS THE QUICKEST WAY TO UPDATE YOUR ACCOUNT
replied yes then I received this message:
THANKS FOR CONFIRMING THIS WAS YOU. IF YOU STILL NEED TO MAKE THIS PAYMENT,PLEASE WAIT 10 MINUTES AND TRY AGAIN. THERE IS NO NEED TO CALL US.
If this website was legit surley i would get notification from the bank to accept the payment not from some privite number pretending they are the bank and the supplier at the same time?!?!?
I tried to find this company on companies house without any luck. You cant see their VAT REG number either!
Its not legit and I will take my time to sort this out!
6 octobre 2022
Avis spontané
Réponse : Electricpoint
Hi Ilona, thank you for your message and we're very sorry for the concern and confusion caused. We can confirm that Electricpoint is a legitimate trading name and is registered with Companies House and VAT registered in the UK.
The text messages you received were from your bank’s fraud prevention system, which sometimes uses third-party messaging services to verify suspicious activity. These messages are not controlled or sent by Electricpoint.
We understand how unsettling this experience can be and encourage you to contact your bank directly to confirm the legitimacy of any security alerts. If you’d like to discuss your order or need reassurance, please feel free to contact our customer service team directly.
Really poor service
Really poor service, straight into terms and conditions regarding an unopened return. Stick to the big names on the industrial estates that treat you fairly.
12 septembre 2022
Avis spontané
Réponse : Electricpoint
Hi Tom, we're sorry to hear you were disappointed and sorry for the delay in our response to this. We aim to follow fair processes and provide clarity upfront, including through our published returns policy. That said, we’re always open to discussing individual situations—please feel free to reach out if there’s anything we can do to help further.
purchase and support on Dimplex Panel HeatersI have purchased a number of Dimplex…
I have purchased a number of Dimplex panel heaters from Electricpoint in the past 6 months. I advised Electricpoint that I was experiencing 'fitting concerns' and Peter gave outstanding support in resolving the issue. The Dimplex PLX heaters are really good and their Customer Support Team dealt with my issues
quickly and well. Thank you, I will be back soon to buy 2 more Dimplex heaters.
25 août 2022
Avis spontané
Réponse : Electricpoint
Thanks very much for your kind words, Jack. We're really pleased Peter and the team were able to assist and that you're happy with both the heaters and the support. We look forward to helping you again soon!
AVOID THIS SUPPLIER LIKE COVID!!!!!
Another company that don’t hold stock yet allow you to buy items they don’t have. 4 DAYS to tell me that, and I quote- “Thank you for your order. Demand has been extremely high recently, we are currently waiting for stock to come from the supplier, we are hoping to be able to get the stock into us within the next 5-7 working days... I do apologise for the delay and completely understand you may not want to wait; we will keep it on back order unless cancelled?“ DO NOT BUY FROM THESE COWBOYS.”
UPDATE…… NEARLY 3 YEARS TO RESPOND TO THIS FEEDBACK.. SAYS IT ALL ABOUT THIS COMPANY.
8 août 2022
Avis spontané
Réponse : Electricpoint
Hi Iain, thank you for your feedback, and apologies for the delay in our response. We’re sorry for the frustration caused with your order and understand how disappointing it is to face unexpected delays. We’ve been working on improving stock accuracy and communication to prevent this in future. Thank you again for sharing your experience.
Waste of time.... Just bait advertising
This company is just bait advertising. Placed an order and received order confirmation and money taken only for the order to be cancelled the following day as they miraculously they no longer had stock. Now reading other comments that they do this a lot. Very poor and I'd suggest shopping elsewhere
30 juin 2022
Avis spontané
Réponse : Electricpoint
Hi SH, thank you for your feedback, and apologies for the delay in our response. We're sorry to hear about your experience and the inconvenience caused. We understand how frustrating this must have been. We are actively working to improve stock visibility on our site to prevent situations like this in the future. Thank you for bringing it to our attention.
Trick to get people to open an account
Ordered 19.46 in response to a google ad. Order cancelled 09.16 the following morning. "We will refund you the full amount of your order in the way you paid for it in the next 24-48hrs". As per other reviews. It's either a trick to get people to open an account, or some way of solving a cashflow crisis.
27 juin 2022
Avis spontané
Réponse : Electricpoint
Hi Nick, thank you for your feedback and apologies for the delayed response. We're genuinely sorry for the frustration caused by your cancelled order. That certainly isn’t the experience we aim to provide. Your comments have been noted and will be shared internally as we continue working to improve transparency around stock and avoid situations like this in future.
This company has extremely poor…
This company has extremely poor service. I bought a item online. Which they email me next day say it will take 7 to 10 days. Also I call them to confirm I will get in 10 days. The guy promised me he has stock in other branch. He will send it within 10 days. No updates till next 10 days. So I call them to get updates. they have got not in stock and neither tried to contact me to say it out of stock. If I didn’t contact them. They are not bothered at all. They kept my money for 10 days. Now I am waiting for refunds.
17 juin 2022
Avis spontané
Réponse : Electricpoint
Hi Tenzin, we're very sorry to hear about your experience. We completely understand how frustrating delays and lack of communication can be. Your feedback has been noted, and we’re reviewing the situation to ensure this doesn’t happen again. Thank you for your patience, and we’re sorry again for the inconvenience caused.
refusing to provide a refund for an…
refusing to provide a refund for an item returned last year
7 juin 2022
Avis spontané
Réponse : Electricpoint
Hi, we're sorry to hear this and would like to resolve it. Please contact our customer service team with your order details so we can look into the return and ensure it's properly addressed. Thank you for bringing it to our attention.
Excellent customer service
Excellent customer service. Very helpful and friendly customer service. Highly recommend.
22 mai 2022
Avis spontané
Réponse : Electricpoint
Thanks so much, Al! We're really glad to hear you had a positive experience with our customer service team. We appreciate the recommendation!
Waste of time
Waste of time, waited two weeks for delivery for item supposed to be in 2 working days. They did not provide tracking number neither email confirmation.
9 mai 2022
Avis spontané
Réponse : Electricpoint
Hi Smith, thank you for your feedback, and we're sorry to hear about your experience. Apologies for the delay in responding. We take all feedback seriously and regret that your order didn’t arrive within the expected timeframe. If there’s anything further we can assist with, please don’t hesitate to get in touch.
AVOID this company
Ordered a Dimplex switch that was showing as in stock (otherwise why would I order it!) Or why would I be allowed to order and pay for it!? Incase I get a ridiculous reply from electric point saying it was clear! Anyway they emailed to say the item wasn't in stock would I like a refund. I replied and haven't heard back anything at all, 2 months later. They simply do not reply to emails at all. I chased several times. They have issued me now refund and have stolen my money. In the end I had to get a refund from the credit card company because I kept all the email proof. Avoid this scam of a company at all costs! YOU HAVE BEEN WARNED!
7 mai 2022
Avis spontané
Réponse : Electricpoint
Thank you for your feedback, Luke, and we're very sorry for the delay in addressing this. We understand how frustrating your experience must have been, especially when waiting for both a response and a refund. We’ve worked to improve our communication and stock visibility since, and truly regret the inconvenience this caused. If there’s anything further we can assist with, please don’t hesitate to reach out.
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