Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Voir plus
L'entreprise a répondu
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Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Voir plus
L'entreprise a répondu
I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Voir plus
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de tapis
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de rénovation
- Magasin de tapis d'Orient
- Magasin d'usine
Écrit par l'entreprise
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
Coordonnées de contact
London, Royaume-Uni
- info@elegancerugs.co.uk
- elegancerugs.co.uk
4,7
Excellent
105 avis
Demande des avis aux clients
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Promptly and politely received order…
Promptly and politely received order and delivery arrived within 2 days of ordering as promised. Perfect.
27 mai 2020
Avis spontané
Excellent service
Excellent rug delivered in only a few days despite current covid-19 situation. Thanks
4 mai 2020
Avis spontané
Nice quality rugs great customer…
Nice quality rugs great customer service. Went back for second rug
2 mai 2020
Avis spontané
Réponse de EleganceRugs
Thank you for the great feedback Az!
Love my bespoke rug
Love my bespoke rug! Took a while but it was worth the wait. Also, the service was excellent; very happy with this company!!
10 avril 2020
Avis spontané
Réponse de EleganceRugs
Glad to hear the great feedback Rachel, hope to see you back soon!
Rug wasn’t the size shown on the website
2 avril 2020
Avis spontané
Réponse de EleganceRugs
Sorry to hear that Joseph, we will always endeavour to resolve issues as soon as customers get in touch with us through the several channels available on our website and by phone. Be assured cases such as this are usually resolved with a quick turnaround!
Réponse de EleganceRugs
Grateful for the positive feedback! Happy to be of service
Very happy with it
17 janvier 2020
Avis spontané
Réponse de EleganceRugs
Glad to hear Joanna! Happy to be of service
Fantastic customer service
Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out and I received it the next day. I was kept fully informed every step of the way. We will definitely order from them again! :)
17 janvier 2020
Avis spontané
Réponse de EleganceRugs
Grateful for the positive feedback Miss M! Happy to be of service
Perfect Rug
Had such an amazing experience with Elegance Rugs. So much variety and choice with knowledgable and helpful advice on hand.
30 décembre 2019
Avis spontané
Réponse de EleganceRugs
Thanks for the great feedback Kay! Happy to be of service
Lovely Rug, Great Customer Service
I have just received my rug from Elegance Rugs and I am delighted with it.
After a small issue with the original rug I ordered being discontinued, I received excellent customer service assisting me in ordering another one. It was then dispatched and delivered within just a couple of days.
I would recommend them to anyone and would certainly use them again if I need to purchase another rug.
17 décembre 2019
Avis spontané
Réponse de EleganceRugs
Thank you for the great feedback Rachel. Happy to be of service! :)
Excellent service and a quality rug
24 octobre 2019
Avis spontané
Réponse de EleganceRugs
Thanks for the great feedback! Happy to be of service
Website was easy to use and the rug is…
Website was easy to use and the rug is exactly as described. Would be more inclined to purchase if the has videos of the rugs to have a better idea but I'm happy with our choice.
22 octobre 2019
Avis spontané
Réponse de EleganceRugs
Thank you for the awesome feedback! We would love to introduce videos soon and are planning on something even a little more special to help with decision making too!
Delighted with this rug
Delighted with this rug - good quality!
Easy to order and delivery was super quick!
Excellent value for money!
8 octobre 2019
Avis spontané
Réponse de EleganceRugs
Dear Pamela, thank you for the great feedback! Always a pleasure to serve and hope to see you back soon
Lovely carpet,efficient delivery
23 septembre 2019
Avis spontané
Réponse de EleganceRugs
Thank you Peter, glad you liked the rug!
New Rug
After seeing the rug I wanted and fell in love with I ordered it thinking it would be at least a week before arriving. Within two days it arrived. Brilliant service. Thank you. It looks amazing.
28 août 2019
Avis spontané
Réponse de EleganceRugs
Hi Sandra! Thank you and hope to see you again!
We have ordered 2 rugs through Elegance…
We have ordered 2 rugs through Elegance rugs now. The quality is excellent and the staff could not be more helpful, I would highly recommend them.
27 août 2019
Avis spontané
Réponse de EleganceRugs
Thank you for your great custom and feedback. We hope to see you again soon!
Delivery excellent
Delivery excellent. Quality not as good as I expected, the odd tuffed keeps coming out of the weave. We will see how it Weares.
20 août 2019
Avis spontané
Réponse de EleganceRugs
Dear Linda, apologies if the quality was not as expected. Rugs made majority of Wool tend to always shed and benefit from regular hoovering to fully settle. We also recommend trimming any loose weaves to increase durability and lifespan. Our experts are always at hand should you require tailored assistance. Thank you and hope to see you back soon!
The rug is ok but not good quality for…
The rug is ok but not good quality for the amount paid.
However delivery was quick
14 août 2019
Avis spontané
Réponse de EleganceRugs
Dear Louise, we're sorry to hear you are unhappy with the rugs quality. We always aim to ensure all relevant descriptions and attributes are advertised, including the product materials and its construction which dictates overall cost. Thank you and hope to see you back soon!
Excellent service
Prompt response when carpet delivery delayed Very helpful and friendly in finding substitute and organising prompt delivery Excellent service
30 mars 2019
Avis spontané
Réponse de EleganceRugs
Thank you for your great custom and feedback. We hope to see you again soon!
What a great find! Highly recommend!
What a great find! Bought a rug for my living room and it arrived super fast! Was worried it might appear a different colour but it was as shown on the website!
21 mars 2019
Avis spontané
Réponse de EleganceRugs
Thank you Rae, Happy to be of service!
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