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Elia Avis 

180
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Fuller cups are just small bras run slightly larger - they are useless. Straps very thin, only 2 hooks, no side support at all, no projection in the cup. Received one that fitted well but the second w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I originally ordered the wrong size for both the top and bottom. After speaking with the team at Elia, they helped me choose the right size, and once the replacement set arrived, it fit perfectly. It’... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have give... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best decision I have ever made, I absolutely love getting these boxes through each month - they're always new and interesting, always utterly stunning pieces and extremely well priced. Much cheaper a... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

180 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(180)

116 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

My husband bought the subscription for…

My husband bought the subscription for me and I was delighted when the first one came, I was really looking forward to this one arriving. I was a bit disappointed that the set was virtually the same in a different colour and the bracelet, key ring, chocolate, face mask etc were identical to what came last month. Maybe lovely as a one off but not great as a monthly subscription.

6 juin 2025
Avis spontané
Logo de Elia

Réponse de Elia

Hi there,

Thank you so much for sharing with us, and our apologies about this issue!

It sounds like we may have made an error, and if you contact us at info@elia.boutique we'll be happy to have a replacement sent out, with no need for a return - as we strive to do our best to make each box unique, and we're concerned to hear about your order, and keen to fix it for you!

Thanks,

Elia Boutique Team

Noté 5 sur 5 étoiles

Beautiful treat

This box is great. A proper little treat that I look forward to each month. It's packaged with care and when my first order was a bit small they sent me a replacement streight away. Fully reccomend this site and the beautiful underwear they provide.

21 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Best (and only) subscription I have!

Best (and only) subscription I have!

I don't have any beauty treatments, I do my own nails, don't have lashes, brows done etc. this is my one treat to myself every month and I am over the moon with being surprised and feeling good at the same time. Definitely a worthwhile subscription - highly recommend. Beautiful, pretty feminine hard to find lingerie.

19 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful lingerie

I’m absolutely frilled with my subscription I’ve had 3 sets so far they are all different and true to size. The customer service is great and such a nice touch with the extra gifts included I can’t wait for my next box

2 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Ignore the fake reviews!

Firstly read the small print on the subscription as they don't let you cancel until you've done 2 full months OR paid £36 for your first box which you won't do automatically as they give you a first time discount essentially trapping you in the subscription for a minimum of 2 months.

Secondly the underwear is from Shein! They've just literally cut the label off but kept the product washing tag. This stuff is £3 on Shein! A complete scam and rip off. Ignore the fake trustpilot reviews for this poor quality tat.

26 avril 2025
Avis spontané
Logo de Elia

Réponse de Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

Every review on our site and platforms is from a genuine customer.

Our subscription is fully flexible. While sale boxes come with a 2-month minimum commitment (clearly stated before purchase), we offer full refunds and cancellations—even during that period—if the items are returned. There is absolutely no intention to "trap" anyone.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Noté 2 sur 5 étoiles

I have had 5 boxes from this company…

I have had 5 boxes from this company now. The first was brilliant, really good quality. The second was wayyy too big so they sent me a replacement. After this the quality just deteriorated. The fabric is itchy. It feels cheap and it is irritating. The fit is not great either. I shop with the more well known brands for my lingerie now and you can really notice a difference within the quality and the price isn't really that much higher than this monthly subscription.

22 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

I am so pleased I found elia boutique

I am so pleased I found elia boutique! I've treated myself to 2 of the deluxe boxes so far and I am so impressed with the fit, the sets are comfortable and feel luxurious, they make me feel very body confident! Plus they left my boyfriend speechless 10/10.
Thank you so much, can't wait for my next box!

1 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

The best

Elia boutique do the most beautiful elegant lingerie sets. All the little bits that come with it are the cutest! Its such a lovely little monthly treat💕

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing service and great products

I subscribed to Elia since January 2025 and I absolutely love a lingerie and little treats what comes with it. Everything fits so well and is comfortable. On my first order I miscalculated size of briefs. Next order was updated immediately and I received right size briefs from first order set too. Amazing customer service and communication to resolve this.

1 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Shein underwear.

Found the set they sold me on shein for £3.29.
Ripped off claiming its their own product.

28 mars 2025
Avis spontané
Logo de Elia

Réponse de Elia

Thanks for your feedback. We want to clarify a few important points:

We do not use SHEIN products. All our pieces are either our own original designs or sourced through selected third-party brands and suppliers. We’re proud of the quality and uniqueness of what we offer - some sites may use lower quality version of designs from ourselves or our partners, as is often the case with fast fashion brands.

If you ever receive something you're not happy with, our team is always here to help. Feel free to reach out directly—we genuinely care about giving our customers a great experience, and would be happy to arrange a full refund and fair compensation for any issues. We offer replacements with no questions asked or returns needed if you're not satisfied with either the size or your first set, as we know sizing is tricky with a new brand, and tastes differ a lot when it comes to lingerie.

Noté 5 sur 5 étoiles

Great gift idea – quality and presentation are spot on

I subscribed to The Elia Lingerie Box as a gift for my wife and it’s been brilliant so far. Each box has been well presented, with lovely quality items that feel special and thoughtfully put together. My wife’s really enjoyed the surprise element each month. Definitely a unique and worthwhile subscription – highly recommend.

27 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I LOVED the monthly lingerie box!!

I LOVED the monthly lingerie surprise boxes. You get so much for what you pay for - including little extras like scrunchies, tea bags and sweets! So cute, it was the best thing for self care❤️ i also spend far too long picking a set but with just putting my preferences in, I got exactly what I wanted, thank you! xxx

17 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

gorgeous pieces

gorgeous pieces, for a reasonable price. cute little add ons that make the parcel feel much more personalised and special. overall stunning

21 février 2025
Avis spontané
Noté 1 sur 5 étoiles

DO NOT BUY HERE

Ordered my first box in a 32E, and the set that came had the label/size cut out and was so far from an E cup that it fit my sister who is a B cup. I contacted the company and they sent out a replacement which was exactly the same size, but I different design. Once again I contacted the company and they assured me that my next box would be true to size. I paid another £29 for a third set, and once again TOO SMALL.
I contacted the company again and they were absolutely useless, stating that I could not have a refund unless I send all three boxes (the first being from 3 months ago) in the exact condition that they were delivered in. I no longer had the stickers or scrunchie that was in the box and so returning them was not an option. They offered that I return the last box as this I did have in the same condition, but that I would not get my refund unless I emailed them the postage receipt, and that even then it is not guaranteed. This all just was a massive waste of my time and money. DO NOT DO IT.

5 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Still waiting

I have been waiting for the best part of 4 weeks now. This is ridiculous. While I get replies from the company I have only been offered 20% refund. This is absurd now as each 4 weeks a new one is supposed to be coming. If you don't have things in stock don't advertise.

6 février 2025
Avis spontané

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