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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Voir plus

Noté 5 sur 5 étoiles

As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Voir plus

Noté 5 sur 5 étoiles

I would recommend to anyone to buy from Elite Koi. Super friendly the quality of the koi is outstanding, we were due our koi to be delivered but due to a leak in our pond and it taking a little long... Voir plus

Noté 5 sur 5 étoiles

Service as always is excellent, easy to speak with and any questions are answered, also a vast array of stock, not just Japanese Koi, anything you would need, the fish are a big added bonus!!

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

629 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Service as always is excellent

Service as always is excellent, easy to speak with and any questions are answered, also a vast array of stock, not just Japanese Koi, anything you would need, the fish are a big added bonus!!

30 avril 2026
Noté 5 sur 5 étoiles

Friendly, Helpful and Supportive

Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excellent .I would recommend paying them a visit to see for yourself.

4 mai 2026
Noté 1 sur 5 étoiles

Chris and Tracy was very helpful to…

Chris and Tracy was very helpful to start with. However when I sent my wife in to the shop Chris was a horrible to her as well as Tracey! It was very important that we needed information from them about KH. Again they was rude to my wife and they are very over priced. Never the less we now use mother of aquatic and they did help us.
Chris and Tracey have now blocked all my family from the site it's there lost not are. I've seen these last 12 months you have lost some of your staff and you wounded why.

11 avril 2026
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Réponse de Elite Koi

Hi Matthew,

Thank you for your review. We take feedback regarding customer experience very seriously, particularly where it relates to staff conduct.

We’re concerned by the nature of the comments made, as they do not reflect the standards we expect within our business or the experience reported by the vast majority of our customers.

Unfortunately, the review does not provide sufficient detail for us to identify the specific interaction being referred to, and we have no record of a complaint raised with us at the time that would have allowed us to investigate or address this directly.

We are always open to constructive dialogue and would welcome the opportunity to review any genuine concerns properly if you wish to contact us with further details.

Kind regards,
Elite Koi

Noté 5 sur 5 étoiles

High quality service

As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality service take a trip to see Chris at Elite Koi in Grimsby, you won't be disappointed.

10 avril 2026
Noté 5 sur 5 étoiles

Top service!

Great shop! I bought an Eazypod from them and they took the time to show me around the shop/stock, explain everything properly, and give me honest advice. Excellent service and just a really nice experience, would happily recommend.

9 avril 2026
Noté 5 sur 5 étoiles

We've only been a couple of times for…

We've only been a couple of times for fish food, but regardless of how much you are spending, the owners are very friendly people, they make you very welcome. The fish are in beautiful condition. Highly recommended ⭐⭐⭐⭐⭐

16 avril 2026
Noté 5 sur 5 étoiles

Highly recommend Elite Koi

I would recommend to anyone to buy from Elite Koi. Super friendly the quality of the koi is outstanding, we were due our koi to be delivered but due to a leak in our pond and it taking a little longer to fix then we anticipated twice I had to ask them push back on delivery. They couldn’t have been more helpful happily holding on till we were ready.
I know if I had any worries or questions on anything to do with koi or the pond I could ring and they would advise us on it happily and give the right info.
So glad I found Elite Koi wouldn’t dream of looking anywhere else now.

16 avril 2026
Noté 5 sur 5 étoiles

I visited elite koi and all the staff a…

I visited elite koi and all the staff a brilliant. Cris Tracy and Declan always make you welcome and as for the koi they are such great quality and the knowledge that they have and are more than happy to help in anyway they can is amazing. There’s no rush for you to get what you want. The kettle is on and a warm welcome weather your buying or not.

4 avril 2026
Noté 5 sur 5 étoiles

The best of everything


Chris, Tracey and Dec are experts in their field and they are very supportive when you need to know anything related to Koi and ponds. They have a fantastic selection of koi from the best breeders in Japan and have a well stocked shop for everything koi related.
One of th3 best things about this team is nothing is too much trouble for them and they are very welcoming and honest people who just love everything koi.
If you haven’t visited them you really are missing a treat👍

21 mars 2026

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