Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Chris and Tracey always been so happy to chat and help me with any issues or concerns. Always very welcoming , lovely lovely selection of Koi for all types of keeper and supporting product range excel... Voir plus

Noté 5 sur 5 étoiles

As always the service that Chris provides is excellent. His fish are very high quality Japanese koi, and every koi that I've purchased have grown into lovely looking fish. If you want high quality ser... Voir plus

Noté 5 sur 5 étoiles

I would recommend to anyone to buy from Elite Koi. Super friendly the quality of the koi is outstanding, we were due our koi to be delivered but due to a leak in our pond and it taking a little long... Voir plus

Noté 5 sur 5 étoiles

Service as always is excellent, easy to speak with and any questions are answered, also a vast array of stock, not just Japanese Koi, anything you would need, the fish are a big added bonus!!

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

629 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Always give great knowledgeable service…

Always give great knowledgeable service 😊

29 juillet 2025
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Réponse de Elite Koi

Thank you, Elaine! We’re so pleased to hear you always receive great and knowledgeable service. Your continued support means a lot to the team at Elite Koi!

Noté 5 sur 5 étoiles

Elite experience

Knowing everything will be fine having dealt with the brilliant Elite Koi Team on previous occasions, they carry out their duties with attention to detail at every point.

26 juillet 2025
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Réponse de Elite Koi

Thank you so much! We’re truly grateful for your trust and kind words. It’s great to know our attention to detail and consistency make your experience with the Elite Koi Team reassuring every time. We look forward to helping you again soon!

Noté 5 sur 5 étoiles

Elite Koi truly lives up to its name

Elite Koi truly lives up to its name. The quality of their koi is absolutely top-tier — healthy, beautifully marked, and well cared for. You can tell they’re passionate about what they do and really know their stuff.

The team is friendly, knowledgeable, and always willing to offer expert advice, whether you're a beginner or an experienced hobbyist. Their setup is clean and professional, and the koi are displayed in excellent conditions.

Every visit or online purchase has been smooth and reliable. Shipping is handled with great care, and their customer service is second to none.

Highly recommended for anyone looking to source high-quality Japanese koi with confidence. Elite Koi is a standout in the UK koi scene.

25 juillet 2025
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Réponse de Elite Koi

Thank you, Will! What a fantastic review — we truly appreciate your thoughtful words. It’s wonderful to hear how much you value the quality of our Koi, the care we put into our setup, and the passion of the team. Your support and recommendation mean a great deal to everyone at Elite Koi. We’re proud to be part of your Koi-keeping journey!

Noté 5 sur 5 étoiles

Novex Microscope and Slides.

One of my items was out of stock but they contacted me straight away and advised it would be in the following week which I was happy to wait, turned up within the time discussed. Overall happy with the product and service.

3 juillet 2025
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Réponse de Elite Koi

Thank you, Matt! We really appreciate your patience and understanding. We’re glad the communication was clear and the product arrived as promised. Great to hear you’re happy with both the microscope setup and the service — thanks again for your support!

Noté 5 sur 5 étoiles

Excellent products at good prices

Excellent products at good prices. Fast delivery

24 juin 2025
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Réponse de Elite Koi

Thank you so much! We’re glad to hear you’re happy with the quality, pricing, and speedy delivery. Your support means a lot to the team at Elite Koi — we look forward to serving you again soon!

Noté 5 sur 5 étoiles

I travel 1 hour down the road to get to…

I travel 1 hour down the road to get to elite koi and I can’t fault them in any way. Excellent customer service and everyone is very knowledgable. The quality of all products is top notch and always well stocked with everything I have needed. And always offered a cheeky bit of discount which makes the journey well worth it.

28 juin 2025
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Réponse de Elite Koi

Thank you, Craig! It means a lot to us that you’re willing to travel an hour to visit — and we’re thrilled to hear it’s always worth the journey. We’re proud to offer top-quality products, great service, and that little extra something to show our appreciation. Thanks for your continued support!

Noté 5 sur 5 étoiles

Very grateful customer

Needed help as my fish were poorly they advised me to bring a fish in to so a scrape and then advised me what next steps and treatment was needed they are always helpful when I ring for advice would definitely recommend Elite koi staff are very helpful and friendly

26 juin 2025
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Réponse de Elite Koi

Thank you, Claudine! We’re so glad we could help when your fish needed care. It’s always our aim to provide friendly, expert advice when it matters most. Your recommendation and kind words mean a lot to the whole Elite Koi team — we’re always here when you need us!

Noté 5 sur 5 étoiles

Have made multiple purchases form elite…

Have made multiple purchases form elite koi and they are brilliant had a an issue with 1 item that was clearly a manufacture fault but they was straight on it and got a replacement sent put straight away. Fantastic service from a quality team

2 mai 2025
Noté 5 sur 5 étoiles

Absolutely 💯 the experience

As a new Elite Koi customer, this year and new to purchasing koi. I can honestly say I never met a group of people in a business that treats you as a friend. I have been made to feel very welcome. Even feel at home. The kettle is on the minute you walk through the door. The kio fish are absolutely beautiful, and I have fallen in love with many. It is very rare I walk away without a new fish to add to my collection. The advice and recommendations for looking after your fish and your pond is outstanding. And I have to say I find myself going every other week just to have a chat and a cuppa. And the auctions every week have me glue to my seat and sitting on my hands trying not to bid. But as any koi lover will know, when you fall in love. You just got to have it. Haha. Thank you Elite koi team for making me so welcome and allowing me to join a great group of people who all have a love for the beautiful Koi.

29 mars 2025
Avis spontané

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