Ellacard Avis 

158
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I made a card which included photos. All photos uploaded, paid, sent card and 1/2 the photos did not come through. Emailed Ella card and got no response. Don’t use!! I also didn’t realise I was payin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love using Ellacard for my special occasions! The price is fair and it makes it so easy and quick to share greeting cards virtually and quickly with my loved ones from afar.

Noté 5 sur 5 étoiles

Love using Ellacard for sending my coworkers happy birthday wishes! I have the subscription plan since I know I would get my money's worth and love the interface. It was a slight learning curve for t... Voir plus

Noté 5 sur 5 étoiles

I enjoy making custom cards for friends and family, and Ellacard offers excellent options (photo imports, fonts, colors, animations, music, etc.) to do so. It is easy to navigate, edits are straightfo... Voir plus

À propos de l'entreprise

  1. Boutique de cartes de vœux

Écrit par l'entreprise

Create group, video e-cards for any occasion. Choose from our catalog of free and premium cards, including animated cards, or design your own!


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

158 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(158)

82 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I just sent my 3rd Ellacard

I just sent my 3rd Ellacard! My new favorite way to express myself! With all the options for backgrounds, fonts, colors, music, & effects, you'll never send the same card twice!

20 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Super cute cards

Super cute cards, helpful for when you feel bad for missing an event, but still want to send a gift! Or even if dont have time to stop for a gift👍🏻

14 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The company saw my first review and…

The company saw my first review and reached out to me. I wasn't expecting that so was great service. The problem was sorted out and I received a refund. I also got an explanation on how to resend card if any problems. As I mentioned it was my first time sending a ecard so partly my fault. Once again the card was lovely, the sentiment perfect and the concept of music accompanied with card lovely and a great touch. Highly recommend and will use again. Thank you for your great customer service.

6 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great way to keep in touch with friends and family..

I like the new changes to the website, making it even easier to create and send a card. I use EllaCard often to celebrate with family and friends. It is also useful for invitations. Thank you for replying almost immediately when I needed help.

5 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I was looking for a new Christmas card…

I was looking for a new Christmas card provider this year that was easy to use and wasn't expensive, but looked good. I found Ellacard to have nice designs and they had a ton of ways to personalize them. I liked that I could send them by email and phone and they looked really professional. I will use them again!

26 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

I've used this site a few times

I've used this site a few times, and I’m so glad I found it. I used them for a colleague’s birthday card, a new baby card, and a farewell card. I like how many features their cards have–they really make a difference. With the cards it was easy to email the link to everyone so they could add their own personal messages. There were a bunch of cute photos and nice messages. Each time the recipient loved it!

3 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Quite disappointed in Ellacards

Same as other people mentioned, learned about additional cost after the fact. Features offered are way inferior to basic Google slides. Card would not automatically play, you have to click through it. I tried creating templated pages so people can just sign, however card would treat it as a filled in page and move to last/empty page... Hard to export as pdf, in general admin functions are very limited. I would not recommend paying for this product.

2 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Good company but you need to know the process going in

The app will tell you it will cost $2.10 USD and then charge $10. The balance is kept in credit and this is done due to their costs. I was personally not happy with this approach but the company replied to my query within the hour and refunded my money. Overall a good outcome. Thanks

16 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Bait and switch!

Bait and switch! I chose this site because they said no subscription required. Then I have to buy at least $10 of credit to cover $2.10 of the card (and pay all the rest on credit card) and then be left with $7.90 of 'ellacard credit' in perpetuity.

Shady! Very dishonest. Possibly illegal

19 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

So many ways to customize!

I had a great experience using your service to create a custom, birthday card for a child. I would have liked to have seen the email address and the phone number from which the text message would be coming from before I sent it. Maybe, I missed it? I could have informed the recipient to expect a surprise from such sources. People do delete messages from unknown sources.

I am saddened to see some reviews criticize this service. To use the service was their own choice.

The cost for having so many options available is truly most reasonable. Thank you.

8 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

You have to spend $20 to buy $10.50 worth of cards.

Here the deal: The cards came out great, although sending them for other people to sign was bit convoluted. Although the customer service responded super quickly. And the app let's you do a lot of different things and generally is easy to use. The reason I gave them one star is because they use very scam like pricing. So theoretically each card I made only cost $5.25, which is fine. It was worth it to me for that price. But the way they have you pay is so sketchy. The total for both of my cards came out to $10.50 but you have to buy 'credits' and they only sell them in $10 increments. So that means I had to spend $20 to pay $10.50. And now I have $9.50 credits that I will probably never use and they know that. They made it so that the 2 cards I purchased came out to exactly $10.50 because they knew that I would have to spend $20 to buy 2 increments of $10 credits. Very disgusting. So if I would have bought just one card I would have had to pay $10 to get the credits toactually get the card to send. If you ask me, this is super scam like. So I absolutely do not recommend this company. Shame on you guys.

22 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing options and equally amazing customer service!

I have now used this site 2 times & sooo happy I found them.
1st time was for a bereavement card, it was so easy to send the link to everyone, we each added our own page, our own words so it was much more personal and we were able to add money to the card. My friend was overcome with emotions, obviously grief, but also how beautiful it was to have everyone's sentiment together.
2nd time now for my birthday invite, I added music, tons of pictures and the RSVP section. I chose to copy & share link but they do have the option of sending via email and text. I just thought it would be easier sharing the link by texting the link myself vs copy & pasting everyone's number into the Ella site. I had a little trouble with the RSVP button disappearing on me😇 but Francesco/customer service via email helped me, he noticed the mistake I made and helped me correct pretty quickly. I am getting so many compliments on what a great & unique invite. Besides loving my invite, the RSVP section is so helpful listing everyone by the name they entered and number people coming. You have no idea how amazing my invite is... I am ecstatic! Thank you Francesco & EllaCard!!!!

24 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Good product experience

Not sure what some of the other people are talking about. The site works well and I had no issues at all. According to their faq they have a satisfaction guarantee and their pricing is fair as they don’t force a subscription which I like.

20 mars 2024
Avis spontané
Noté 2 sur 5 étoiles

Not a free service

It is difficult to find pricing on the site, but offers both subscription and the option to add credit toward future purchases. Look for this before attempting to make a purchase; it is not discoverable from the check-out page. Note that cost is based on the number of people who sign the card/ add images, etc. as well as if it is a group-signed card or sent from an individual.

I did not find this to be cost-effective, and I don't appreciate the less-than-transparent pricing options. I will find another service.

19 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

Confusing - don't waste your time

Don't waste your time here if you're an occasional "evite" type person. You get what you pay for. I'll confess, I went here seeking a less expensive alternative for a simple e-card for a 11 year old birthday party. All I wanted to do was use a photo my daughter created as the cover and sent it to 15 people. Evite wanted to charge me maybe $1.5-2/invite? So I tried this service (maybe owned by Evite, ironically).

The interface is confusing. Notifications about responses to an event don't seem to occur. Want to share or co-host with a spouse or other person. Nope. Need a mobile experience - get ready for 5 years ago.

Maybe if you send e-invites all the time and want rock bottom pricing and are ok learning a new system for managing all your invites, maybe you'd like this service. Maybe.

27 février 2024
Avis spontané
Noté 1 sur 5 étoiles

Ellacards is not a no subscription fee…

Ellacards is not a no subscription fee service as advertised.

I wish I would have scrolled down to the bottom of the pricing page after the pricing options per card before wasting my afternoon trying to design one card (my first and last time using Ellacards) to discover that prepaid credits are required, not the option to purchase a single card as listed. Ellacards has unique options with the ability to add photos, personalize messages from contributors (friends/family), and add music to their cards but I found it unfortunate that they don’t advertise their pricing credit/subscription fee honestly on their site. I should have known prior to creating the card before I used my time I can’t get back.

15 janvier 2024
Avis spontané
Logo de Ellacard

Réponse de Ellacard

Hello,

We are sorry you feel misled, but we are very upfront about our pricing, and anyone can navigate to our pricing page to see exactly how we charge for our products. Additionally, we do offer a no-subscription option. When a customer purchases a credit pack, it is a one-time purchase and they will not be charged again - thus it is not a subscription fee. You correctly identified so many of the great features we uniquely offer our customers - the ability to add photos, videos, personalized messages, and more to our cards, the ability to invite others to sign your card, the ability to add music, custom backgrounds and confetti, and finally the ability to send the card(s) by text and email. These are not features that are easy to make, and we do not sell or share your data, so the only way for us to offer a premium product is to charge for it. We believe that our $10 base credit pack, which lets you create up to 5 cards is a fair price for all of the features we offer. Having said that, our goal is to come across as anything but dishonest, and we are sorry you had a poor experience so if you reach out to us we are happy to discuss further.

Noté 4 sur 5 étoiles

Got billed twice after transaction apparently failed!

Tried to finish but the website just kept hanging up and could not complete the transaction. Then two hours later, got notifications from PayPal…Ella Cards billed me twice??!!

And I had already sent an e-card using a different company.

Edit: Ella Cards responded promptly and issued refund.

22 septembre 2023
Avis spontané

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