EMaC Ltd Avis 

I needed clarification about my Toyota service plan.
Georgina (staff) was brilliant.
She was very well mannered and respectful. She also helped me a great deal in a calm manner. She was also very knowledgable . A real asset to your team.

Very happy with the help the representative gave me. He was helpful and informative. Thank you.

Have called up twice having purchased my service plan on line. The purpose of my calls has been to amend details on the plan and also payment details. On both occasions I was met by very helpful and knowledgeable staff. Was dealt with politely and very quickly. Highly recommended

First claim I had stone chips done. 3 times the guy had to come back to rectify bad paint finish. In the end my car ended up going into a bady shop and had to have half my car painted. Second claim was in December 2025 for alloy wheel. They sent it to wheel specialist and they rounded the locking wheel nut key off and couldn't do it. Its taken till June 26st to get my wheel done by bwm. now Emac Ltd are not covering the damage wheel locking nuts and not fighting it with the wheel specialist. Now have to pay out my own pocket for damage done through this insurance. Would never take out again

I had a query about my service plan.
I am contemplating selling my car and needed to know whether I would be eligible for a refund .
Matt was extremely helpful and efficient He listened carefully to my questions and gave me all the information I needed.
Excellent service.
I also did not have to wait long for my call to be answered - a real bonus these days!

I took out an alloy wheel protection policy with EMaC and had to make a claim after I accidentally caught one of my wheels on a curb. The claim was submitted on 13th May, and I was told I would hear back within 5 days.

After hearing nothing, I emailed and was told they would contact the repairer to evaluate the claim. Again, I heard nothing. I sent further emails on 22nd May and 26th May, both of which were ignored.

I also tried calling several times, but their automated phone system is confusing and just sends you round in circles. Eventually, on 9th June, I managed to speak to a real person and was told my claim had been rejected because they considered the damage to be corrosion. This is simply not correct – the damage was caused when the wheel was caught on high a curb.

Given the lack of communication and how the claim was handled, I asked to cancel the policy.( which i was going to do before i knew the claim had been rejected) I was then told that any refund has to be processed through the dealer where I purchased the car, and EMaC will retain £70 despite providing no meaningful service.

Overall, this has been an extremely frustrating experience. The communication has been dreadful, emails have gone unanswered, and the claims process has been disappointing from start to finish.Obviously will not bother sending paying out on claims. Based on my experience, I would not recommend EMaC. No doubt someone for customer service will reply telling me they will looking into this and sorry about the bad experience and quoting there cancellation policy bla bla #Autoresponce. I will be looking into contacting trading standards and The Motor Ombudsman

Girl I spoke to was very helpful and sorted my problem in no time.

Very nice and friendly customer service

Great customer service.

The member of staff that I spoke to fully understood my query. They handled the query in a timely, courteous and professional manner.

Great to see that the standards at EMaC never drop.

The experience was great because I spoke to a human, who was very helpful and dealt with my request efficiently. The conversation was clear and concise therefore no frustration due to a lack of clear spoken language, therefore no frustration experienced

Rang E’Mac this morning to discontinue our payment as were changing our car for a new one ,the lady I spoke to was very helpful & because we’ve take the option to pay for the 1st two services on the new car advised ,should we want to use E’Mac in the future after the 1st two services, providing what motor franchise we’re buying the new car from & support E’Mac then ask them for info so we can then take up the offer to restart E’Mac which we will do . All in all very helpful,& patient .

Very professional and issue dealt with quickly and efficiently would recommend

Polite, courteous very easy to deal with

I have joined their Cosmetic Plan Service and would like to book in for treatment, it looks like their booking system and emails are for decoration only, no one actually replies or get back to you, feeling very frustrated as looking at the reviews here, customer service seems to be responsive.

My first experience using the EMac Cosmetic Repair plan service was pretty good - it did take 3 months from reporting issue to getting work done, but the technician did an excellent job. My latest experience has been really poor. Reported some stone chip damage on 6th May. On 13th May Revive (EMac's partner) responded to say chips were not within 30cm radius. I disagreed and on 15th May sent new image highlighting chips above a ruler, with chips extending over 15cm radius. Now we're on the 8th June and despite e-mailing twice and phoning once I have had no further response. I'll probably end up getting a mate to sort this, but that's not the point - why such poor response?

Great customer service Query was dealt with efficiently and to my satisfaction.

very helpful staff member who sorted my issue whilst I remained on the phone, she asked me to check the documents she had e-mailed had arrived before ending the call.

Absolutely lovely people to talk to very professional and very friendly

This company has been very good with me every time i got my car serviced there wasn't any issues with the dealership, unfortunately when i replaced my car i couldn't get a service plan unless i went through the dealership so i had to cancel my contract without any problems.