EMaC Ltd Avis 

Customer services, always very friendly and helpful. Work is done to a high quality and in reasonable time. They will pick up your car and bring it back when work is completed.

Emailed on behalf of my husband (as he can’t do emails) our new car had a small chip and dent in ospd and I mean very small sent email sent photos filled in form started this painful process on the 10th June quite a few emails exchanged saying name doesn’t match there records so explained again I was emailing on behalf of my husband they are such a difficult company to deal with eventually today the 18th June advised request had been sent over to the third party administrator and they would be in contact within 5 days try 5 minutes to say can’t do out of our scope for mobile repair case closed any questions ring our provider I email EMac who respond with details do not match our records ! So losing the will to live so not impressed with this company and looks like a trip back to the garage we brought the car from to see if they can help which I’m sure they will
Not sure if the insurance we took out is worth it at the moment so I would say when buying a car think long and hard about buying the cosmetic insurance as it truly isn’t worth the hassle involved dealing with a company who obviously do not read the emails being sent !
Very disappointing

Just had a conversation with a nice lady by the name of Kay,She sorted out my problem immediately.Thank You Kay.

The confusion of apparent overcharge in one month was explained to be the fault of the garage. I have used EMac for some years and find it a much better way to cover service and MoT charges.

After giving a few details the advisor processed my question no problem

terrible company refusing to repair stone chips because they are more 30cm appart on the bonnet how do you control where the stone hits your car, staff just mentiopn conditions of the policy talking over you while trying to explain the problem. there policy isn't worth the paper its printed on. better to buy paint stick and do it yourself.

The customer service assistant, that I spoke to was very polite, courteous and helpful. Thank you for you help .

A guy called Daniel answered the call & he made everything so easy . He explained what the situation was & he dealt with it quickly .
Wish all customer relations were like this.

If I could give a minus it would be minus 10
I’ve contacted them to repair 2 stone chips after sending the info 3 times I was told my info has been passed to the repair specialists I’ve heard nothing after 10days have contacted support just to be told my request is being looked at every time I tried to call I just get referred back to the website. This is an expensive service but not worth the paper it’s written on. Awful customer service. So after initial contact it’s been 3 weeks and still nothing clearly don’t like customers or responding to them !!!

I found the person I spoke to was extremely helpful after I explained the situation regarding the fact that I had not owned the car for over two years. He then assured me that I would be contacted in due course, much to my relief.

Sold cosmetic policy by BMW for my M4 competition, wish I could go back and save all the money I paid, requested some minor scuff repairs and one small dent repair, all got approved but when technician came he said someone else would have to come back for the dent even though I emphasised how important the dent got done at the same time as the other repairs, was told someone will call me but no one did, that was a company could Revive who are used by EMac, spoke to EMac and told them what happened and they said the same thing that someone will be in touch but again I never heard back from them. Since then I picked up another dent so called them and explained I hadn’t heard back about the first dent and now I have another one, they said don’t worry and that they’ll send it off to there repairers and I’ll hear from them within a week, well it’s been nearly three weeks now so I called them up and was told the dents haven’t been approved and that my car would have to fog to a body shop and that won’t be covered, I said but the first dent was approved already months ago, how now is it not approved, the guy just kept repeating himself in an annoying fashion saying the damage has been reviewed and they haven’t approved it, but the first dent was already approved months ago… anyway kept going around in circles so I’ve logged a formal complaint, how don’t understand how my policy covers me for 30 dents scuffs and scrapes per year and these 2 dents are tiny, so small you can’t even see them in the photos so if they can’t smart repair these then what can they smart repair.
Also had to do a wheel a few months ago and even then I was told they can’t smart repair it because it’s diamond cut, so what’s the point of a smart repair policy? Honestly don’t waste your money, they don’t smart repair anything, they don’t get back to you and their advisors talk to you in the most annoying tone, I now am looking to pay someone I find online or recommended to remove these tiny little dents and I’ll be seeking a refund from EMac, never again I’ll be conned into buying one of these policies!

Follow up to your response:
WELL UNFORTUNATELY IVE LOST TRUST IN YOU AS I WAS TOLD ON ATLEAST 2 OCCASIONS TOULL GET BACK TO ME BUT NOBODY EVER HAS AND I DONT LIKE HOW I WAS SPOKEN RO THE LAST TIME O WAS ON CALL TO ONE OF TOUR ADVISORS, IVE LOGGED A FORMAL COMPLAINT,

Hopeless experience from start to finish. When a repair is requested, their default response is to decline it. It takes numerous phone calls and emails to get them to do anything. You submit photos of the damaged area and there is ALWAYS an argument. They come up with the most ridiculous excuses and request more and more photos, causing weeks of delay with no resolution. I assume that a lot of customers don't have the time or energy to deal with their constant refusal to deliver, and just give up.
My policy includes quarterly inspections. Despite me submitting multiple requests, they have only ever completed one - a bloke turned up at my house, complained about his journey, and then said “a mate of mine asked me to come and take some photos of a car. What am I meant to do?”.
Very poor. Save yourself £700. Go to Halfords and buy a bottle of T-Cut.

After my garage told me they were dropping the main dealership I had to cancel the service plan and start again. The agent was very helpful and efficient in doing this.

Sam was excellent, she was friendly professional and very empathic. She readily and easily answered all my queries and left me feeling a very happy and satisfied customer, thank you.

From speaking to Matt @ EMAC to cancel my existing cars service plan, the experience was faultless, my refund came within the timeframe they stated. I shall be taking out new service plan policy soon as I receive my quote from Volvo Preston ….good service 👍

Quick to answer phone, pleasant & professional member of staff and was able quickly resolve my query. I felt that the member of staff I spoke to cared about getting a satisfactory outcome. Thank you.

I was sold an expensive EMaC protection plan from Porsche, as well as an expensive GTech package. I feel it was a big mistake and I've thrown thousands away because they are both worthless.

The Porsche salesman told me I could take my car in anytime for an inspection at any one of their garages up and down the country and I would have 7 repairs at no cost. I contacted EMaC twice. The first time I asked for an inspection and they wanted photos sent over, but it was raining constantly so I gave up. The second time was after I scratched the car by accident on a bush. I had a hard time finding out the process for booking in a repair, and could not access the form on their web site. I had to email and they sent me a link. I had to take photos, transfer them to the computer, upload them on the booking form with a description etc. After 2 days an email came back saying it's not covered by the policy. So I have never managed to get an appointment or ever speak to anybody. Would not recommend. I contacted the Porsche salesman to complain and have received no reply. Wondering whether to pursue a claim for misselling.

Excellent service as always!

I called with an Account enquiry and they were prompt and very helpful.