EMaC Ltd Avis 

I needed to change my Emac service centre because of a home move. The whole process was very efficient and I’m now using a different service centre in our new location.

I had a problem today with a missed direct debit payment. I phoned EMaC and spoke to Kay. She sent me a link to update my payment and all is well. Kay was very friendly and professional. Please thank her for me.

Claim for repair to minor cosmetic damage was rejected as it was outside the scope of the plan. A total waste of money, don't bother

Awful! If you decide to chose this company look very very close at their T&C’s. Someone scratched my car on three panels. The damage was intermittent and not one continuous scratch. The longest was 18 cm which was shorter than their 30cm limit. Decided outcome on photos. No physical examination. Normal insurance patter about it can’t be covered due to their conditions.
Waste of time and money.

Great customer service and issues sorted out just in few minutes . I will recommend them

The lady I spoke to was very helpful. Very nice a polite.

Avoid. Over a month of empty promises and zero action. RV72VCN

Booked a cosmetic repair (alloy wheels, door scratches, bonnet damage) on 8th June 2026. It is now 16th July — over five weeks later — and nothing has happened. No appointment. No repair. No real answers.

Every time I followed up, I was asked to send more photos or more details, as if that would finally get things moving. It never did. After weeks of calling with no bookings ever arranged, I had to get someone else to intervene on my behalf just to get a response.

On 26th June I was told my case had gone to a "third-party administrator" who would contact me "within five working days." That deadline came and went silently. When I chased again today, I was told my request "wasn't in the portal" — with no explanation for how that happened after five weeks of correspondence — and was simply told to wait another week.

This is not customer service, it's a stalling exercise. Every phone call and email resets the clock instead of moving anything forward. If you're considering a maintenance plan with this company, think twice — based on my experience, when you actually need to use it, you'll be met with delays, vague excuses, and no accountability.

Used emac for years with no problem. This year we had a problem (not really of emac's making). Soon resolved by their polite and efficient staff.

I have had EMac cover on my current car for some years and found it convenient to have the monthly payment options rather than a big bill. As I have bought a new replacement car and the service package, I no longer need this cover.
It was simple and straightforward to phone the company and cancel my current policy, where the helpful lady advised me that I would receive a confirmation email the next day to confirm my instructions had been acted upon. It was so simple.

Little to no engagement with them during the two years I had the service plan. It recently ended and I didn’t even get an email to say it was over and how much money was left in my “pot”.
Also don’t receive anything to suggest that I’m benefiting from the fixed prices they’re supposed to set for the term of the product.
Wouldn’t bother in future. Would much rather set the money aside myself each month and keep the interest!
Overall, could do much better EMAC on customer service

Helpful person carefully and competently investigated my query. Provided helpful advice about how to progress the next stage.

Excellent and friendly service. It is a brilliant way to pay for your car service plan, with upfront affordable monthly payments giving you peace of mind when your car service is due.

Fest very hard to get through to emac but I spoke to a lovely lady very helpful just a shame that we have to sort it out with BMW now and it takes forever to get hold of them eMac keep the great work you do for your customers as for the lady I spoke to 6 star

I found the assistant most helpful in dealing with my request for a refund of my payments towards a service plan I had in place with Hendy MG Exeter, which unfortunately no longer provides the service. I think it would be very useful if Service Plans could be switched by EMaC to new providers, just as Banks can move you to another provider seamlessly, with having to stress over all the administration required to set up a new plan.

I made the call to restart my service plan , the lady I spoke to was very helpful and explained to me how I had to go about getting my new plan set up , she also gave other advice about when to start a new plan , very very good staff , well done EMAC LTD.

Courteous staff and an excellent service

The operator on the phone was very helpful and resolved my issue swiftly.

Excellent and friendly service from the CSA team, dealt with quickly and was able to change direct debit payment date
This is just like a savings or piggy bank, the money you put in adds up to your next service, but if there is not enough money saved you'll have to pay the difference, something I wasn't told when I took out the policy, and cost me a small fortune when I went for an oil and micro filter service. But I suppose saving it with these is much harder to spend if you need it urgently

I have bought a two year service plan for my car and contacted the customer service as I had to book my car for service on the next day. They were very helpful explaining things to me and also mentioned about the full payment before the service and gave me the option to pay immediately instead of the Direct Debit. Everything was done super quick and I was able to book the service for my car next day.

The lady I spoke to was very helpful and took time to explain the situation.
She was extremely courteous and efficient. Thank you