Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Voir plus
L'entreprise a répondu
I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Voir plus
L'entreprise a répondu
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service polite and helpful…
Excellent service polite and helpful staff the lady knew her stuff you felt at ease with her explained everything easy to get on with
10 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mr Cudlipp,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Excellent service
Excellent service, cancelled my service plan with minimum of fuds
9 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Shaun,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Had to cancel my service plan. No hassle, very efficient and finds accumulated received quickly. Thanks
Had to cancel my service plan.
10 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Andrew,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Service plan refund
Having sold my old car I spoke to EMAC to cancel my existing car service plan, the experience was faultless, my refund came earlier than the timeframe they stated. I have taken out a new service plan policy for a Toyota .
I have used this service for over 12 years without any problems.
6 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Very helpful assistant on phone
Very helpful assistant on phone. He was able to sort out my issue straight away without any fuss .Great customer service.
9 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Eric,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Pointless cover
Was disappointed to know that EMAC will use the smallest excuse to refuse cover. It was literally one hour's paint touch up, but was rejected. The cover seems pretty pointless. Looks like this insurance will literally only cover a very tiny scratch.
8 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
Scott at EMaC
If you're thinking of taking out EMaC's cosmetic maintenance plan, then think again!
If you're thinking of taking out EMaC's Cosmetic Maintenance Plan, then the old adage applies: Buyer Beware! We recently bought a new Suzuki and, on the advice of our excellent main dealer, took out the plan. A small, mild abrasion (cause unknown) appeared on the tailgate (about 6cm x 1.5cm), and EMaC refused to remedy it. Our main dealer was so outraged at EMaC's refusal that they remedied the matter themselves, without charge to us. We suggest that you look very carefully at the extensive list of items excluded in the plan. In the boot and bonnet areas, only light scratches and stone chips are covered. One would like to think that even this highly-restrictive clause would have included the abrasion, but it seems not.
15 juin 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Terrible experience
Terrible experience.
Supposed to have a cosmetic repair on my vehicle on the 19th June. A couple of hours before arrival, I receive a text message to say it wouldn't be happening and would arrange another day. Never happened?
Emailed Emac to state my dissatisfaction and that was completely ignored too. Paid £799 for nothing.
19 juin 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Sorted out cancelling my service plan…
Sorted out cancelling my service plan as I had sold my car. Told me what the refund would be.
3 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Trying to book a service but the only…
Trying to book a service but the only garage you can use is kwik fit who cannot get me in for over a month.
The warranty was sold to me i can use the main dealer for service and repairs not happy at all no where in that contract does it stipulate that I can only use kwik fit to service my car.
6 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
NEVER AGAIN
Took out a 3 year plan costing £699 with this company when I bought my Mercedes. The contract is for 4 visits a year. I had 1 inspection in 2 years which lasted about 10 minutes with no repairs required.
I have now sold my car and asked emac for a refund. They have refused a pro rata refund because "the agreement has been utilised" Do they really think their part of the contract has been fulfilled??!!
Certainly won't be using these again and wouldn't recommend.
4 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mr Budd,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
STAFF WAS VERY HELPFUL .
STAFF WAS VERY HELPFUL . SHE SORTED MY QURIES.SHE HAD VERY GOOD LISTENING SKILL WITH POLITENESS. 100% SATISFIED.
3 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Unresponsive
So far very poor. I bought their cosmetic repair policy when I purchased my BMW in 2025. I have scuffed an alloy. Tried to call them on the phone number on the policy document under “bookings”. After the usual rubbish telephone menu that you cannot skip through, it directed me to book on the website. I have done this, and surprise, surprise, nothing back. I have had to lodge a complaint with BMW. It’s a shame, BMW should be more selective of who they choose to partner with.
13/07/2026
So I am still having back and forth emails with EMAC on their support email address. They are painfully unhelpful. They first said log online again. I said I had done this as I had already explained to them in my email. They asked for a reference. I didn’t get a reference when using their online booking form only a “thanks we will be in touch”. I have provided my number plate on my emails and my contact number. They are beyond useless. They take forever to answer the phone so I gave up holding.
BMW Sytner, shame on you for selling such rubbish!!
2 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Spoke to Jason @EMAC for the refund of…
Spoke to Jason @EMAC for the refund of my service plan that I cancelled due to the sale of my vehicle. Very good customer service. Been with EMAC for quite some time and I highly recommend this company.
3 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Clearly explained how long left on my…
Clearly explained how long left on my service plan
3 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I needed to change the Direct Debit…
I needed to change the Direct Debit details on my account, one call to Joe, cleared security and made the change, email confirmation received the next day. Perfect service.
2 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I spoke to a very efficient lady and…
I spoke to a very efficient lady and she dealt with my query very quickly.
1 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Spoke to Matt about cancelling a plan
Spoke to Matt about cancelling a plan. No drama, he knew exactly what to do. Left the impression that it was done and sorted . If only all companies were this easy
2 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your great review!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
AVOID AVOID AVOID
Awful company. No customer service and determined to avoid doing any work. Initially raised a case a month ago and have been stalled and delayed at every opportunity. EMac don’t actually do anything themselves other than admin and they’re crap at that. "Market Checkers" are the company that took the photographs showing the repairs required and another firm actually carry out the repairs. EMac sat on the photos for a fortnight before emailing me to say they couldn’t see any damage. This is despite the damage being clearly visible on the photos as I had copies myself. They’ve tried to get me to start the claim process all over again so that they can close this one down. I’m sick of dealing with idiots on the phone who don’t return calls, don’t follow anything up and then when they have ran out of excuses pretend they can’t see any damage. Automated phone system is also a nightmare to navigate. AVOID AT ALL COSTS and hopefully they’ll go out of business soon and stop ripping people off. Can’t wait for their response where James will apologise and ask for my reference number. Here it is BKG001-446648
2 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Rhian,
I'm sorry you've felt it necessary to leave a second negative review.
I understand that you are dissatisfied and we did request information to identify your plan to assist on your first review however, you didn't respond so we were not able to investigate your issue.
Due to your continued dissatisfaction and as we are now able to identify your plan, we have opted to log your dissatisfaction to be handled as a complaint. You will receive acknowledgement within 5 working days and a final response within 28 working days following our complaint teams investigation.
Kind Regards
James at EMaC
Signposted rather than helped with issue.
Asked them to help locate places I can use my service plan, but just sent a link to locate stores which I have already approached...looking like I've got to travel over 100miles to be able to complete this....should have been aware there's nothing in my local area when signing up to service plan....now stuck with a 3 year plan I don't think I can use.
Signpostimg isn't helpful when you have already explained the situation....seems like a fob off instead of being willing to help address issues....lazy and money saving for them, stressful and unaccessible service for me.
Their website link isn't working so having to wait for emails to be responded to so have to take time out every couple of days to keep trying other routes to help. Would be easier to be resolved in one go.
1 juillet 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Laura,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.