EMaC Ltd Avis 

very helpful and sorted out my query in not time at all

With my new Volvo purchased in March 2026 - I took out an alloy & paint protection at considerable cost . I recently scuffed my bumper and thankfully ( or so I thought was protected ) Having contacted the Emac Cosmetic Team i heard nothing - I have sent 4 images of the damage and to date heard nothing . Finally ringing today i have been informed I have to take an image from 2 metres despite the 4 pictures taken. I was then informed that i am now at the back of the line as they are working through backlogs and have not got the capacity to process a claim quickly - Painful .. avoid really slow uninformed customer service… save your money and use chips away at end of lease / pcp agreement - much faster. Emac appear to be a company that has grown too large and too broad so the staff are unable to give personal, professional support as they process paperwork and deflect customers making the process so complicated you give up.

Katy who i spoke to about my Emac account was so very helpful and informative nice to hear a warm and friendly voice i so enjoy my experience with her kind regards Keith Thomas

Excellent response when I needed to change my registration number EMaC made the process easy.

I had no idea why my standing order to EMac had stopped.
Kay explained that I had made all needed payments for the rest of my service plan which was still to run until December and set my mind at rest.
Thank you!

Sold my car today and needed to cancel my service plan. spoke to one of your lady advisors who was very easy to understand, polite and it was very easy to cancel my service plan. She informed my that my Direct debit would be cancelle by Emac limitted and any refund would be credited to my account.

They don't even know what is their service shit this paying monthly 40.55 a month is a scam requesting only for a change oil they don't now their service

I purchased a BMW 135i and, at the time of sale, the customer service representative strongly recommended taking out the minor damage insurance provided by Emac Ltd. I was told I would be able to use the service up to four times per year, which gave me confidence that any minor damage would be dealt with quickly and professionally.
Unfortunately, my experience has been the complete opposite.
I contacted Emac on 16 April 2026 to report some minor damage and promptly submitted all the photographs they requested. I was told my claim was being processed, but I heard nothing further to arrange a repair.
I chased them again on 27 April 2026 and was contacted on 30 April, when I was told my claim had been resubmitted. Once again, nothing happened.
After weeks of silence, I submitted a formal complaint on 11 June, asking for a response within seven days. Even now, I have received no reply whatsoever.
I am extremely disappointed by the complete lack of customer service. The failure to communicate, acknowledge emails, or provide any meaningful update is unacceptable. I paid for this insurance in good faith, expecting the service that was promised when I bought my car, but I have been completely let down.
Based on my experience, I cannot recommend this policy or the level of customer service provided by Emac Ltd.

The adviser was very helpful and friendly and understood my problem and solved it quickly.

My query was quickly resolved and the call handler was friendly, knowledgeable and efficient. Very happy with the outcome of this call.

Great help no issues have had multiple service plans with Emac.

Wonderful service.

Getting through to the helpline took awhile listen to the following options press this and it went through the cycle a few more times which seems to take ages, but once there the customer service person was very helpful and problem solved in less time than it took to get through

Made servicing and maintenance simple and affordable

I am really lost for words !!!
First contacted on 26 May 2026 after not being able to phone and get a response because the phone system is on a loop. I’ve lost count of the number of times I’ve emailed trying to get 2 small stone chips repaired.
I wrote a review here on the 16th June 2026 yes that got a response but only to say they were looking into it.
They seem to be ignoring my emails for some reason. So here we are at 29th June 2026 some 4 weeks and 4 days after first contact and I’m still waiting. They really don’t care about customers or they would have had this done by now. So please be aware before you fall into this none supportive company. It’s been a truly frustrating process!!!!!!!
This was not a cheap service £1,899.00 for what I can only say is an extremely bad service I wish I had never taken out. !!!!
I have put in a complaint to Porsche who said it was a good service they NEED to know that ITS NOT

Joined the maintenance plan in Mar 2025. The plan is not expensive but it is quite time consuming to book and get the issues fixed. The contract is biased to service provider with no performance pledge or response time and most of the services are subcontracted out to third parties, with no control and follow up at all. It took more than 2-month to fix the issues. This time the service was raised on 17 May but there is no response when the issue is fixed. Quite disappointed as money prepaid and service is not up to standard. If you do not want to wait and waste your time, it'd better not to prepay the 3-year plan and just get quotes from service providers in the market.

The gentleman on the phone was very helpful i could not believe how nice and polite he was and if I had another query I would not hesitate to call again

Had reason for telephone contact with customer service and received prompt response from courteous friendly agent.

Great customer service and support Great website the team were very helpful in dealing with my issues and resolved very quickly would definitely recommend this company

If you are offered this facility at the dealership take it. It will be the best thing you will do. Excellent company does what is says it does