Emhhomes

Kasia has dealt with a few of our issues over the past couple of months. She has gone above and beyond to make sure that everything has been dealt with, and made sure that we are completely happy with the end result

Arrange an appointment and dont turn up and when you call them about it they make up some excuse that apparently my dad refused workers on the 20th to do work but an appointment was made for the 27th for said work to be done but they never came now non phone and they stating they never came cus they were refused on the 20th make this make sense if refused kn the 20th why make an appointment for the same work on the 27th and not come

Just completed a swap, and I have to say Stu was incredibly courteous and supportive. He ensured everything went smoothly and free of hassle. Much appreciated!

Emh homes words do not match their actions. They provide lip service on publicly available platforms, meanwhile making no effort to address serious issues brought to their attention.

Having suffered and currently continuing to endure the impact of their refusal to listen or provide a resolution to the concerns they are fully aware of, it is clear they have no commitment or interest in
adhering to housing regulations.

Eleven months ago, their workers visited the property and failed to complete the work they were sent to do. They then provided assurances that the situation had been escalated to a higher level and that someone would be making contact imminently to discuss the situation. More visits have taken place in between then and now...Almost a year later, absolutely nothing has been done.

After more than a decade of writing letters to individuals at every level of their organisation and escalating complaints to each stage, they have consistently provided poor customer service, failed to listen (or properly read details) and failed to learn from feedback.

They do not follow their own complaints guide. Their complaint handlers are unable to investigate the most basic of complaints, even when all of the information is spelt out for them. The service never improves and the responses are so out of touch with reality, it is difficult to believe that they are capable of comprehending details or information.

Having experienced the epidemic incompetence of the employees of this housing association, from the Housing Officers all the way up to the Executive Director and Group Chief Executive, I have begun to wonder if incompetence is one of their qualifying criteria for employment.

Everyone deserves a safe and secure home, however an analysis of the genuine reviews submitted prior to Nov 2025 demonstrates the level of poor service is widespread and common practice.

Words like 'appreciate', 'commitment', 'genuine', 'safe' and 'sincerity' are ordinarily meaningful and carry weight, but are empty and hold no value if not followed with action and results.

If there are other tenants reading this who have also had the misfortune of suffering from carelessness and neglect at the hands of these dishonest, immoral and irresponsible wrongdoers - know that you are not alone...Write your reviews. Raise your complaints. Ensure your landlord fulfils the obligations they are legally required to.

No landlord that 'respected' you, would have such a severe disregard for your safety or rights, nor would they expose you to harm.

Absolutely amazing help, made sure everything ran smoothly and was very reasonable with my needs

Recently did a mutual exchange ..Stu was really polite and helpful, and was on the ball making the exchange as stress free as possible.

Thank you ☺️

Shocking housing association. I doubt they will be around for much longer. Flat out lie to UC which then got me in arrears. Did not own up to it. I spent 3 years on the streets and my life was so much easier then. They never answer the phone unless it's to pay (little trick if you wanna talk to them) avoid at any cost

Very Professional approach and prompt customer service giving 💯 customer delight 🙌👍👌

Went into rent arrears was phoned twice and emailed twice it was sorted with a payment plan and told everything is now ok yet they have now sent a intension to evict the household so not only do they lie they don't even bother to contact us properly in the first place this is going much further.

Was helpful to me and nice to speak to thanks

Customer service was excellent resolved any issues I brought up and very friendly, they would inform me with all the follow ups or appointments or even checking to make sure it was done which is very helpful so all in all very good. When I brought up any issues it was resolved ASAP then they would contact me to sort it out or make appointments.

EMH was fantastic throughout the change of kitchen. From the day Lorna came round, so we could choose our kitchen colour, worktop, flooring, paint colour and layout. We knew we were going to be fine. The guys arrived on time to completely rip out the old kitchen and were done within an hour. Next came the plasterer, who did a fantastic job. The electrics were completely changed next. My star of the refit, was Adam the kitchen fitter, who not only did a great job in the scorching heat, but also kept an eye on my tortoise, giving him water. The flooring was fitted and the room was painted. After some snagging, the guys cleaned the outside of my white goods, before refitting them for me. All in all, a great job by the whole team. Thank you EMH.

This is now the 3rd time I am leaving a one star review for this disgusting company! In the 3 months since I lost my dad, this company has made our life an absolute misery. After messing up the tenancy they are now stealing money from us, accusing us of not paying rent when we have, lied to us about giving us compensation for the 1st mess they made, and refused to listen to any explanation given to them and to top it all they have now lost the rent form they were sent 3 months ago. How much more do we have to put up with from these repulsive individuals. We have everything printed out as proof, and they are still treating us like filth. Do not rent from these foul creatures, they will lie and lie about everything!

Just like to say the service is got to was magnificent the person I spoke to couldn't of been more helpful and really plastent should a lovely person than you very much

EMH homes have handled my request professionally

You arrange a gas service and they don't turn up we re-book you don't turn up we re-book you don't turn up then you threaten somebody with an injunction. I would love to see this injunction and how it would turn out and we have evidence of being in the property on free occasions and you're not turning up. Be kind if he was to give some thought on how your threatened actions may affect one's mental health.

I'm an emh resident. And everytime iv had a problem. The the ladies on the phone try there very best to get the problem sorted out as quick as possible, there very polite and professional. The properties are in good condition and looked after . Also rents are affordable. 10 out of 10 to emh and all the staf

Your kack of respect over profit is a joke.
I built a huge garden. WHY,
Because the DWP system made me homeless.
I wanted to help supply food banks.
You came, I told you what I wanted. If you don't hear back after 7 days. Go ahead,
Well 3.5 years after I'd had built what I'd asked, you then started to tell me, iv 10 days to take down. What took 3 years to build.
DO YOU REALLY NOT GET DOING GOOD, IS A GOOD THING.
4 . 3 MILLION PROPERTIES. that's the reason you font give a f....
You change area managers like I do socks,
So nothing ever comes back on your company. You deny everyone on any repair, fault. Or neighbour issue.
YOU STILL STRIP PROPERTIES. BUT YOU TELL THE POWERS.
Time your paid for the land fill. And excessive costs you pass on to new tenants, having to put a value new shed back. After your sub contractors take, put on eBay. Then new Tennant has to replace.
DISGUSTING.
Thus I hope our local light weight council will read.
But for fun I will copy and paste.

I am a homeowner, I live in a mid-terraced property, my neighbour is an EMH tenant. In February EMH arrived to externally insulate her home. The first day one of their contractors threw a piece of wood from scaffolding that hit my car, the second day a piece of down pipe from her property, landed in my back garden. It’s a foot long and weighty. I complained to EMH. The next day they removed, from my property a down pipe that served mine and my neighbours roof. There was no warning, no consultation, no discussion about when or how it would be reinstated. Four weeks later it was clear the intention was to relocate the down pipe on my neighbours property. That left me with a patch of unpainted render and and stripe of white paint on my property. They suggested having two down pipes adjacent to each other, an offer I refused (neither I nor their tenant wanted this ‘solution’). They refused to paint the entire area of the front of my house. In the end I supplied masonry paint for them to apply to the outside of my property (in a six inch strip) - of course, it doesn’t match the rest of my painted rendered property. So I ve been left out of pocket - and now have to pay to have the entire front of my house repainted. I complained, using their complaints procedure. Every issue I raised they found in my favour and apologised, that’s it. I’ve no further redress through them as I am not a tenant. I don’t have the funds to sue them.
My advice - don’t purchase a property adjacent to a house owned by East Midlands Homes!

My heating failed at weekend. So no hot water or heating. Stayed in Monday, Tuesday, Wed but no one came. Told someone would come today 10 to 1 but now 1:30 and no visit yet. Pheonix gas can't get through on phone to. I have health issues but emh don't seem to care. Pheonix based in stoke but me in northampton and not many engineers and they seem to go home 3pm.

My pump failed last October and only fixed January. 4 times pheonix never came. Now combi not working and pump on all time. Bad install as they pump condensate up into loft