Outstanding. Nosa was punctual and helpful - he did extra jobs like clean toaster and was so polite. Excellent service all round.
L'entreprise a répondu
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Lisez les avis des autres
The company has no control of the quality and capability of the cleaners. Our allocated cleaner did almost nothing during his 3h at the property. Upon return we even found the floors in a worse condit... Voir plus
L'entreprise a répondu
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... Voir plus
L'entreprise a répondu
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Coordonnées de contact
Bayley Street 13, WC1B 3HD, London, Royaume-Uni
- support@emop.world
- emop.co.uk
3,9
Bien
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extremely disappointed with Emop
Extremely disappointed with Emop. The cleaning was absolutely terrible, and to make matters worse, they charged me for 10.5 hours when the cleaners were clearly there for only 4.5 hours. I’ve tried contacting customer service, but they never replied. Completely unprofessional and dishonest. I do not recommend using this service.
30 décembre 2025
Avis spontané
Réponse de eMop
Dear Marcel,
Thank you for your feedback. We are very sorry to hear about your experience regarding the cleaning quality and the billing discrepancy. This is not the level of service we aim to provide.
We have checked our records and, unfortunately, cannot find a record of your previous email. To help us resolve this for you immediately, please resend your complaint to support@emop.world. Once we receive your message, our team will review the logged hours and respond with a proposed resolution as soon as possible. We are committed to making this right.
Best regards, The eMop Team
My experience was great !
My experience was great ! Shukurat used her initiative in my home. She stayed for 4 hours. The company made sure I could use the website. A relief to have someone so thorough. I will definitely use the company again and ask for the same girl.
9 décembre 2025
Avis spontané
Kafilat was very good
Kafilat was very good. Understood everything and was quick and thorough as you would expect. Anytime again.
4 décembre 2025
Avis spontané
We arranged for the cleaner to do a…
We arranged for the cleaner to do a deep clean of our new flat. He completed the job after 5 hours and the flat is still absolutely filthy, the carpets haven’t been hoovered, the surfaces are all grimy and the bathroom is filthy. Terrible experience.
23 novembre 2025
Avis spontané
Réponse de eMop
We are sorry to hear about your experience. To investigate your deep clean and offer a suitable resolution, please urgently provide us with your Full Name, Postcode, and Date of Service via email to support@emop.world. We cannot locate your booking using "PCB64." Thank you. Best regards, eMop.
Excellent customer service experience
Excellent customer service experience, Cleaner was very lovely and polite. Got the job done. My daughter was happy. That’s all that matters for me. Will highly recommend.!! Garry
10 novembre 2025
Avis spontané
Réponse de eMop
We are thrilled to hear you had an Excellent customer service experience and that your cleaner was lovely and polite! Making your daughter happy is the best compliment we could receive.
Thank you so much for the high recommendation!
Réponse de eMop
Amazing! We're so glad you had a great experience with Kingsley
Oven
You know, I actually don’t mind cleaning, but there are always that one chore... and for me that's the oven 😁
My cleaner’s name was Reginald, and honestly, he did an amazing job. I didn’t even remember my oven could be THAT clean!
8 octobre 2025
Avis spontané
Réponse de eMop
⭐ Fantastic Feedback for Reginald!
Wow, what a wonderful review! We're thrilled to hear that Reginald did an amazing job on your oven.
We know the oven is often that one dreaded chore, and we're delighted he was able to leave it sparkling clean. We'll be sure to pass along your praise to him!
Thanks again for choosing us.
The cleaner did a great job and was…
The cleaner did a great job and was responsive to requests as well. She was professional and went extra mile for customer satisfaction.
17 octobre 2025
Avis spontané
Réponse de eMop
Thank you! We are pleased to hear that your cleaner did a great job and went the extra mile to ensure your satisfaction. We'll be sure to pass along your wonderful feedback!
khafilat was a great cleaner
khafilat was a great cleaner. Showed up on time, was really nice and did an excellent job. Would love to book again
17 octobre 2025
Avis spontané
Réponse de eMop
Thank you for your excellent review! We're delighted to know that Khafilat was professional, on time, and delivered such a great job. We appreciate the positive feedback and look forward to your next booking.
Poor service, avoid.
Despite being scheduled for 4 hours, the cleaner stayed for 5 hours yet did not complete the cleaning as agreed. Only the bathrooms and living room were properly attended to, while one bedroom was barely touched and the other was left entirely uncleaned.
Surfaces were not wiped thoroughly, with dust remaining where boxes or objects were not moved.
Items were left scattered rather than being returned to their places.
The cleaner demonstrated poor hygiene practices, such as placing a dirty brush and dustpan on the dining table after cleaning, and mixing dirty and clean cloths together in storage.
The cleaner left abruptly without notifying us, leaving cleaning products and trash behind.
As the complaint wasn't submitted within 48 hours, the company refused to address it. Use at your own risk.
30 septembre 2025
Avis spontané
Réponse de eMop
Thank you for sharing your feedback.
We are very sorry to hear about the experience you had with your cleaning service. We take your concerns seriously.
We have sent an email to you regarding this situation. Please know that we are willing to move forward with addressing your complaint, despite the time that has passed since the service.
Please check your inbox for our email so we can discuss the next steps. Best regards eMop.
Incredible end of tenancy clean
Incredible end of tenancy clean! So thorough and got every detail. Thank you very much!
9 octobre 2025
Avis spontané
Réponse de eMop
That's fantastic to hear!
We're so glad you were happy with your end of tenancy clean. Getting those details right is exactly what we aim for.
Thank you very much for taking the time to share your positive feedback!
The cleaning day was an absolute…
The cleaning day was an absolute disaster.
When he arrived, he asked me for a sponge, and I said I didn't have one. He went to the store and came back with just one single sponge and a few napkins (from a restaurant). The moment he started on one of the kitchen cabinets, I asked him 'Are you planning to wipe the entire house with a single sponge?' I told him, You can't clean the dirty areas and then wipe the inside of the refrigerator with the same cloth.'
He got angry and raised his voice at me. As he was leaving, he swore at me, and I can prove it. He was going to clean three bathrooms, three toilets, the ovens, and the kitchen with a single sponge. Neither this level of hygiene nor her behaviour is acceptable.
6 octobre 2025
Avis spontané
Réponse de eMop
Hello Nazli, we are truly sorry for the poor experience you described. The conduct and service failure you encountered are not contrary to our professional standards, and we deeply regret the distress this caused you.
We want to assure you that we have taken your complaint very seriously. We have reached out to you directly via email to discuss the immediate resolution of this issue, and we are dealing with the cleaner's conduct internally with the highest urgency.
We sincerely apologise for this failure on our part and thank you for bringing this matter to our attention. Best regards eMop
The experience was amazing
The experience was amazing, Khaffy has done a fantastic job!!! The washroom is literally sparkling and looks amazing
3 octobre 2025
Avis spontané
Réponse de eMop
That's fantastic news! We're absolutely delighted to hear that Khaffy provided you with an amazing experience and did a fantastic job!
It's wonderful to know your washroom is literally sparkling and looks amazing. We'll be sure to pass along your kind words to Khaffy!
Thank you for taking the time to share your positive feedback. We look forward to cleaning for you again soon!
Not recommended
Cleaners were average, never better than satisfactory. The cleaner would claim longer hours than actually completed.
The booking system is annoying; cancellations were not accepted once cleaner had been assigned.
The support team did not reply for two weeks so I cancelled my subscription and will not be back.
2 octobre 2025
Avis spontané
Réponse de eMop
Thank you for your feedback. We are genuinely sorry that your experience with our service—specifically regarding cleaner hours, our cancellation policy, and delays from our support team—was unsatisfactory.
We take these issues very seriously and are currently reviewing the details of your account.
A more detailed response addressing each of your concerns has been sent to the email address associated with your subscription. Please check your inbox for our official communication.
We appreciate you bringing this to our attention. Best regards eMop
Réponse de eMop
Thank you for your feedback and your continued support. We highly appreciate it.
Raymond and Ponnami did a fantastic…
Raymond and Ponnami did a fantastic job. SO pleased. Would definitely recommend them
30 septembre 2025
Avis spontané
Réponse de eMop
Thank you for your kind review. We will ensure to pass your feedback.
Ponnami was amazing
Ponnami was amazing. Really professional and did an excellent job. Would highly recommend!
29 septembre 2025
Avis spontané
Réponse de eMop
Thank you for your kind review. We hope to see you again soon.
Réponse de eMop
Thank you for sharing your experience. We hope to see you again soon.
A friendly polite cleaner who arrived…
A friendly polite cleaner who arrived on time and cleaned thoroughly
15 septembre 2025
Avis spontané
Réponse de eMop
That is wonderful feedback!
We are delighted to hear that you had such a positive experience. We always strive for our cleaners to be friendly, polite, and punctual, and to deliver a thorough clean.
Thank you for taking the time to share your review! We look forward to your next booking.
Avoid
Due to an elderly member of a property moving out I needed the house cleaning up, mainly hard surfaces being scrubbed, mopped and bleached.
I was unsure of what company to go with, but with my application half filled out (with my contact number filled in) I was contacted by a sales man that reassured me all would be fine. Also if not ways to ressolve the issue. After the chat I felt confident, so I went ahead and booked the service.
The day I booked, a cleaner was unavailable so we agreed to rearrange.
The cleaner, arrived with minimal equipment/PPE (gloves). Spent all day at the properly and barely cleaned anything. A mop wasn’t used, the extra disinfectant wasn’t used, any heavy stains was barely removed. The cleaner spent extra time so there was an extra charge (not sure what for).
Unless you need things dusting down, any deep clean I would avoid this company.
1 août 2025
Avis spontané
Réponse de eMop
Thank you for reaching out and sharing your feedback. We are very sorry to hear that the cleaning service did not meet your expectations, especially given the circumstances with an elderly family member moving out. This is not the standard we aim to provide.
We would like to investigate this matter further and offer a fair resolution. Please send an email to support@emop.world with the details of your booking, including your booking ID / postcode / email
Once we have this information, we will be able to address your concerns directly and work towards a solution. We look forward to hearing from you. Best regards eMop
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