EMS Air Ambulance was absolutely amazing! Their staff was very compassionate, respectful, reassuring, and supportive! I love how they updated me at every step of the way, which eased my anxiety and mi... Voir plus
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euro cross and ING travel insurance are one big scam. They let us down in austria disgusting and disgraceful. My wife was hospitalized and operated in Lech and only with the phenomenal assistance of E... Voir plus
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Working with EMS was difficult from a financial perspective. They required full payment up front, but they didn't accept credit cards. We had to wire them the money. Not everyone can do this. Even the... Voir plus
Liebes EMS-Team, ich möchte mich für den perfekten Rücktransport bedanken. Von der ersten Kontaktaufnahme am 26.12.2025 bis zum Transport am 27.12.2025 um 10 Uhr morgens vergingen... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At EMS Air Ambulance & Medical Repatriation Ltd, we are more than just a company; we are a team of dedicated professionals with a deep commitment to provide world-class medical care. Our mission is clear: to deliver the highest quality (air) ambulance and medical repatriation services while emphasizing the importance of compassion and empathy during times of crisis. Our Promise: The health and safety of our patients is our primary concern at EMS. We pledge to make every patient a priority, every journey a testament to our unwavering commitment to quality care, and every mission a demonstration of our dedication.
Coordonnées de contact
84 Brook Street, W1K 5EH, London, Royaume-Uni
- +442045861000
- info@ems-ambulance.com
- ems-ambulance.com
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95 avis
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That was a difficult demand to…
That was a difficult demand to organise because I wished ma mother to be taken from a retired house to another 760 km away. She is a 97 years old lady, crippled with a damaged brain from a stroke, unable to stand up. And the team leaded by a very capable and competent lady succeeded 100% . This is something you cannot forget, because it was a human life at stake, And they were perfectly organised for the best safety and comfort to provide. Thank you so much
7 janvier 2026
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Dominique,
We sincerely thank you for your very positive and detailed feedback. Organizing a medical transport over a long distance in such a delicate situation requires rigorous coordination, and we are pleased to read that our team fully met your expectations.
Your recognition of our attentiveness, expertise, and constant focus on the patient’s safety and comfort is greatly appreciated by the entire EMS team.
Thank you for your trust, and please accept our most respectful regards.
Kind regards,
EMS Air Ambulance & Medical Repatriation Ltd.
This is the worst service ever seen
This is the worst service ever seen.
No family member was allowed to board the plane with the sick person.
The sick person’s luggage, containing medical records and histological reports, was left on the ground without any prior notice.
From start to finish there was never any communication with the doctors, and once we arrived at the destination hospital, the nurses did not even know what medications had been administered.
For such a significant amount of money, you would expect a completely different level of service.
Strongly not recommended — stay well away.
3 janvier 2026
Avis spontané
Liebes EMS-Team,
Liebes EMS-Team,
ich möchte mich für den perfekten Rücktransport bedanken.
Von der ersten Kontaktaufnahme am 26.12.2025 bis zum Transport am 27.12.2025 um 10 Uhr morgens vergingen weniger als 24 Stunden.
Der Transport ging vom Berzirkskrankenhaus in Schwaz/Österreich/Tirol nach Saarbrücken/Deutschland.
Das Begleitteam war supernett und fürsorglich. Alles war bestens organisiert.
Nochmals vielen Dank für die schnelle Hilfe.
Ich werde EMS weiterempfehlen.
Mit freundlichem Gruß
31 décembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Liebe Frau Fröhlich,
vielen herzlichen Dank für Ihre freundlichen und wertschätzenden Worte. Es freut uns sehr zu lesen, dass wir Sie in dieser herausfordernden Situation schnell, zuverlässig und fürsorglich unterstützen konnten.
Gerade bei medizinischen Rücktransporten ist Zeit, klare Kommunikation und ein eingespieltes medizinisches Team entscheidend. Umso mehr freut es uns, dass Sie unsere Organisation, das Begleitteam und den gesamten Ablauf als professionell und gut koordiniert erlebt haben.
Wir bedanken uns herzlich für Ihr Vertrauen und Ihre Weiterempfehlung. Im Namen des gesamten EMS-Teams wünschen wir Ihnen und Ihrem Angehörigen weiterhin alles Gute.
Mit freundlichen Grüßen
EMS Air Ambulance & Medical Repatriation Team
Wir haben über EMS einen Rücktransport…
Wir haben über EMS einen Rücktransport mit medizinischer Begleitung aus Griechenland nach Deutschland gebucht. Der Erstkontakt war deutsch alle weiteren Gespräche nach Erhalt der Zahlung dann aber auf englisch. Das fand ich schon etwas komisch, aber gut.
Ich hätte mir gerne etwas mehr Informationen/Update gewünscht vor allem für den Preis, der bezahlt wurde. Ständig musste man hinterhertelefonieren, was dann doch ermüdend war.
Am Ende hat aber alles sehr gut geklappt, der begleitende Arzt kam am besagten Tag, der Krankentransport genauso. Am Tag des Transports erhielt ich regelmäßig Updates über den Verlauf der Reise, wofür ich sehr dankbar war, da ich selber nicht mitreisen konnte.
Am Ende bleibt nur zu sagen, dass etwas mehr Kommunikation wünschenswert gewesen wäre, ich aber froh bin, dass alles so gut geklappt hat.
28 décembre 2025
Avis spontané
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Liebe Tini,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung so offen und differenziert zu schildern. Wir schätzen Ihr ehrliches Feedback sehr.
Sie haben vollkommen recht: gerade bei medizinischen Rücktransporten ist proaktive und duidelijke Kommunikation ein entscheidender Faktor – insbesondere für Angehörige, die selbst nicht mitreisen können. Ihr Hinweis ist für uns wertvoll und wird intern genutzt, um unsere Kommunikationsabläufe weiter zu verbessern, insbesondere in internationalen Fällen mit mehreren beteiligten Teams.
Umso mehr freut es uns zu lesen, dass der medizinische Transport selbst, die Begleitung durch unseren Arzt sowie die Organisation am Transporttag reibungslos und professionell verlaufen sind und Sie sich am Ende gut informiert gefühlt haben.
Vielen Dank für Ihr Vertrauen in EMS. Wir wünschen Ihnen und der betroffenen Person weiterhin alles Gute.
Mit freundlichen Grüßen
EMS Air Ambulance & Medical Repatriation Team
Outstanding
We have just had to use the services of EMS to repatriate a dear friend after a Heart Attack in the French Alps. At all times they were professional, calm and reassuring. They help us negotiate an extremely stressful situation in a foreign country in a different language that I do not speak with extreme skill taking everything out of our hands. The repatriation was exactly as they described at the time they they said and the journey went smoothly with a kind and caring crew. A true five star service. Thank you all.
23 décembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Neil,
Thank you very much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience.
Repatriating a loved one after a serious medical event in a foreign country is an extremely stressful situation, and we are glad that our team was able to provide calm, professional and reassuring support throughout the process. It is especially rewarding to read that the journey proceeded exactly as planned and that our medical crew made your friend feel safe and well cared for at every stage.
On behalf of our entire medical and operational team, thank you for your trust and recommendation. We wish your friend a smooth and steady recovery.
Kind regards,
EMS Air Ambulance & Medical Repatriation Team
Very professional and dedicated
My companion and I began a two week vacation in Italy, which ended on day 4 when she slipped in the shower, dislocating a hip and causing severe damage to her knee.
After 2 visits to a trauma center, EMS was recommended and it was the best decision we could have made. Within 12 hrs of completing paper work and payment we were being escorted from the hotel room by 3 trauma personnel to a private jet. It truly was an ICU in the sky, constantly monitoring her and making sure she was as comfortable as could be. They stayed with her all the way to her hospital bed in the states.
Thanks to the care she received, her surgeon is confident she will make a complete, although lengthy, recovery. I am truly impressed and very grateful to EMS and would recommend them to anyone who finds themselves in a similar situation.
With gratitude,
Julia St. John
3 octobre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Julie,
Thank you very much for taking the time to share your experience in such detail. Your kind words mean a great deal to our entire medical and operational team.
Experiencing a serious injury abroad can turn what should be a relaxing holiday into an overwhelming and stressful situation. We are therefore pleased to read that our team was able to act quickly, provide reassurance, and take full responsibility for the coordination and medical care throughout the entire journey — from hotel to hospital bed.
It is especially rewarding to hear that the medical escort, in-flight care, and handover contributed positively to your companion’s recovery outlook. Ensuring patient safety, comfort, and continuity of care is always our highest priority.
On behalf of everyone at EMS, thank you for your trust and recommendation. We wish your companion a smooth and successful recovery ahead.
Kind regards,
EMS Air Ambulance & Medical Repatriation Team
Very pleased with EMS
Very pleased with EMS.
They brought our mother home from Spain to Sweden.
The trip, bed to bed was perfect and exactly as promised.
Easy to communicate with, answered quickly and correct.
3 décembre 2025
Avis spontané
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Hägglund,
Thank you so much for your kind words and for taking the time to leave us a 5-star review. We are happy to hear that your experience with our dedicated air ambulance service and bed-to-bed transport met your expectations. It's always a pleasure to know that we were able to help bring your mother home safely.
We truly appreciate your feedback about the communication and efficiency of our team. We wish your mother all the best and hope you both enjoy many more moments together.
Warm regards,
Your EMS-team
Wir sind sehr zufrieden hatten sehr…
Wir sind sehr zufrieden hatten sehr gute Erfahrungen gemacht. Können nur weiterempfehlen wenn jemand auf schnelle Hilfe angewiesen ist.
Von A bis Z wurde durch die Organisation geplant. Der Transport war auch sehr angenehm und das Personal einfach Top. Großes Lob an das Personal.
Von italien nach Deutschland.
Mit freundlichen lieben Grüßen
Ihre Patiente
22 novembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Liebe Frau Stein,
vielen Dank für Ihre fantastische Bewertung und das Vertrauen, das Sie in uns gesetzt haben. Es freut uns sehr zu hören, dass Sie mit unserem Service von Italien nach Deutschland so zufrieden waren.
Wir geben Ihr großes Lob gerne an unser Team weiter – es bedeutet uns sehr viel. Es war uns eine Freude, Sie zu unterstützen, und wir wünschen Ihnen eine schnelle und vollständige Genesung.
Ganz liebe Grüße,
Ihr EMS-Team
We didnt end up going with EMS in the…
We didnt end up going with EMS in the end, but i must say Arjun and the team were very good, informed and professional. Their quotes were competitive and they were ready to do what was needed. I think had we opted for EMS they would have been brilliant.
21 novembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Richard Ack,
Thank you so much for your kind words and the 5-star review. We truly appreciate the trust you placed in us throughout the process. While we’re glad that the insurance was able to step in and support your needs, we're thrilled to hear that our communication and professionalism left such a positive impression.
At EMS, we treat each patient as unique, ensuring every case is handled with the utmost care and attention. Your satisfaction with our service means a great deal to us, and we are always here to ensure everything falls into place for our clients.
We wish the patient a speedy and full recovery, and should you ever need our services in the future, we’d be honored to assist.
Thank you again for your thoughtful review.
Warm regards on behalf of the EMS-team
I really felt that the EMS staff showed concern for my wife’s critical situation.…
I really felt that the EMS staff that we had the opportunity to work with seemed to sincerely appreciate our predicament, showed empathy for our situation and wanted to help.
15 novembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Kuntz,
Thank you so much for your kind review. At EMS, this is exactly what we strive to do – provide compassionate, understanding support during challenging times.
We recognize the stress and uncertainty that can come with medical repatriation, and we want you to know that you're never just a number to us. We care deeply about your situation, and we take the time to listen to your story in order to provide the best possible transport and care for your loved one.
We are grateful that you considered our services, and we wish the patient safe travels and a smooth recovery as much as possible. Please don’t hesitate to reach out if you need anything further.
Warm regards, your EMS-team
INVALUABLE
When we needed help getting an 89 year old with a broken hip back to the UK from Turkiye, EMS proved invaluable, caring, highly organised and professional. The contact team were excellent and our support paramedic Joseph was an absolute star. Mum is on the mend and having been sorted via the NHS is now happily home and getting stronger every day. We are so grateful for your timely availability and intervention.
17 octobre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Davidson,
Thank you so much for your wonderful review and for the trust you placed in EMS Air Ambulance & Medical Repatriation.
It was our pleasure to assist with the medical escort and stretcher service from Türkiye back to Scotland, ensuring her comfort and safety throughout the repatriation.
We’ll be sure to share your kind words with Joseph and the rest of our team – they will be very touched to hear your feedback.
Wishing your mother a continued and good and speedy recovery.
Warm regards on behalf of the entire EMS-team
een snelle en fijne service
naar aanleiding van mijn hulpvraag is er zeer snel en adequaat gehandeld door mijn contactpersoon Gerrit.
Een correcte offerte en daarna nog gebeld voor toelichting. Zowel telefonisch als via whatsapp goed bereikbaar
10 novembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Hartelijk dank voor de mooie waardering en review. Wij waren jullie graag van dienst.
Omdat de zorgen niet voorbij zijn wensen wij jullie als familie sterkte en het allerbeste.
Warme groet namens het team van EMS en in het bijzonder Gerrit
Brought my mother home
Ems did what anwb did not do. They made sure they had the medical file with in one day from the bellevue hospiten in tenerife. And brought my mother home in 24 hours from payment. Becease of EMS, my mother had the change to say goodbye to her daughters and grandchildren, and pass away in her home with the people she loved. Thank you so much EMS for making this possible. We will never forget ♥️
16 février 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Ramona,
Thank you so much for your heartfelt review.
You and your family made the right decision in arranging the medical transport, allowing your mother to spend precious time with her daughters and grandchildren during the final stage of her life.
We also want to express our sincere appreciation for your swift response and cooperation with the payment process. Your promptness allowed us to arrange the transport and ensure your mother was brought home without delay.
It was a privilege to be part of this moment during such a challenging time, and we are thankful for the trust you placed in us and our team.
We wish you all the best and hope that the memories of your mother remain alive in your hearts forever.
With heartfelt thanks,
The EMS Team
Professioneller Ablauf
Professioneller, reibungsloser Ablauf. Stets in Kontakt und über jeden Schritt informiert.
4 novembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Sehr geehrte Frau Reichel,
vielen Dank für Ihre 5-Sterne-Bewertung. Es freut uns sehr zu hören, dass Ihre Erfahrung mit unseren Dienstleistungen reibungslos war und dass Sie während des gesamten Prozesses gut informiert und unterstützt wurden. Klare und regelmäßige Kommunikation ist ein Grundpfeiler unseres Services.
Wir hoffen aufrichtig, dass sich der Patient gut erholt, und sind dankbar für das Vertrauen, das Sie uns in einer so kritischen Zeit entgegengebracht haben.
Nochmals vielen Dank für Ihr freundliches Feedback. Wir wünschen Ihnen und Ihren Liebsten alles Gute.
Mit freundlichen Grüßen, Ihr EMS-Team
In a very stressful and emotional…
In a very stressful and emotional scenario there was update to date clear communication from EMS every step of the way.
Joseph who brought mum home was outstanding!! In a time of uncertainty he provided the reassurance needed that mum was in safe hands. I’m very grateful to him and the team for bringing mum home safely.
2 novembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Thank you so much for your kind words and the trust you placed in us. Our bed-to-bed medical escort service is designed to provide comfort and reassurance every step of the way, and we are so pleased to hear that Joseph and the team were able to offer the support and care needed.
We understand how important it is to feel supported during these times, and our team works tirelessly to ensure that each patient and family member receives the utmost care and attention.
It means a great deal to us that we could help during such an emotional time, and we are grateful for the opportunity to be part of this important journey. From the moment we picked your mum up until she was safely at her destination, we ensured that every detail of her care was handled with professionalism and compassion.
We wish your mum a full and speedy recovery, where possible, and thank you again for your feedback and for choosing us. Should you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help at any time.
Warm regards on behalf of Joseph and the entire EMS-team
Very professional Service!
Very professional Service!
Great communication with constant updates.
They have organized a medical transfer for us within 12 hours from first contacting them.
I can highly recommend this service!
19 octobre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Jenny,
Thank you very much for your kind words and 5-star review!
We’re glad that we could assist you so swiftly and organize the medical transfer within such a short time frame.
The fact that everything went so smoothly is also a big thank-you to the patient’s family and friends — thanks to the quick provision of all necessary information and payment, we were able to move fast. Of course, we always depend on bed availability in the receiving hospital, but luckily this was no issue either. All in all, a great relief for the patient, who could receive proper care back in Switzerland.
We truly appreciate the trust you placed in us and wish the patient a good and speedy recovery.
Warm regards on behalf of the entire EMS-team
Repatriëring op z’n best!
De telefonische bereikbaarheid was uitstekend, waar ook de telefoniste kennelijk direct kan zien wie er belt en om welk onderwerp het gaat. Snelle offerte, met adequate opvolging van ambulance met benodigde expertise. Na het eerste contact ‘s-ochtends om 08.30, fantastisch dat de EMS mensen ‘s-avonds om 22.30 bij de patiënt in Lyon (‘n kleine 1000 km zuidelijker) aan bed staan én patiënt ‘s-anderendaags om 18.00 thuis (in Nederland) afleveren.
29 juin 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Geachte heer Van Aarsen,
Hartelijk dank voor uw lovende woorden en mooie review.
Onze systemen zijn inderdaad zo ingericht dat u niet steeds opnieuw uw verhaal hoeft te doen, er moet een naadloze aansluiting zijn vanwege onze 24/7 bereikbaarheid.
Wij vinden het fijn dat wij u zo snel van dienst konden zijn en de patiënt onder begeleiding van een van onze IC/CCU/SEH-verpleegkundigen terug naar Nederland konden brengen.
We hopen dat de patiënt een goed herstel heeft doorgemaakt en danken u voor het in ons gestelde vertrouwen.
Warme groet namens het gehele team van EMS!
Heldere en snelle communicatie
Snel contact, helder communicatie en een duidelijke offerte.
22 octobre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dank voor uw mooie review.
Wij vinden het fijn dat wij u van dienst konden zijn met uitgebreide informatie en een solide plan-B indien de verzekeringsmaatschappij niet in werking was getreden.
Wij wensen de patiënt een verder en voorspoedig herstel.
Hartelijke groet namens het OPS team van EMS
Highly skilled and professional staff
Highly skilled and professional staff. When the insurance company were only putting in more and more road blocks we contacted EMS for private medical repatriation, they unlocked the situation in a matter of hours and brought my mum back home to an NHS hospital in England.
Very friendly crew and medics who were a great help in this truly testing situation.
Many Many Thanks to EMS crew.
11 octobre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Edwards,
Thank you so much for your wonderful review.
We were truly glad to be able to help when the insurance company was unable to provide the support your family needed. It was our privilege to ensure your mum’s safe and comfortable return, and we’re happy that our team could make a difficult situation a little easier for you.
We can imagine there’s still a journey ahead for her recovery, and we wish her—and your whole family—continued strength and all the very best.
Thank you again for placing your trust in EMS.
Warm regards on behalf of the entire EMS-Team
Absolute top top company and service
Absolute top top company and service. Cannot thank them enough for what they did for my dad and us.
my dad travelled to India and ended up having a stroke there. He was admitted to hospital and had treatment there. We needed our dad back in the UK as it’s “home”. He had no travel insurance so I had to seek medical repatriation. I came across a couple of companies and quotes and then came across EMS. I read their information and then requested a call. I spoke to Jay (who was situated in Dubai BUT are a UK company) who explained everything in detail and the timescale too. After consulting the family we went ahead with the quote EMS produced (they were cheaper than other companies to be honest)
Very quick turn around. I spoke to Jay on a Thursday. I accepted the quote on the Saturday (needed to arrange payment), submitted all the details such as records etc and by Tuesday I got a message saying my dad will be coming back to the UK on the Thursday. So it took 5 days. Really quick apart the airlines process of allowing my dad onboard but that’s not EMS fault.
The case was all handled by Arjun Menon. I personally never spoke to this individual but by the result and quick repatriation he did an amazing job too.
The medic that accompanied my dad on board the flight was amazing. She looked after my dad a lot and made sure he was comfortable. My dad travelled in business class as the seat could be adjusted for him to lie down.
I cannot thank Jay, Arjun and the team at EMS enough for bringing my dad back to the UK
Also I spoke to another person as Jay was not available, thanks to him too. So helpful. I think his name was Zain
Highly recommended. Very trustworthy and compassionate and understanding
Thank you so much EMS❤️❤️
4 octobre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Sharma,
Thank you so much for your wonderful review and for sharing your family’s experience. We are deeply touched by your kind words and truly pleased that we could assist in bringing your father safely back home to the UK.
What you described reflects exactly what our service is designed for — a fully supervised, bed-to-bed medical repatriation. From the hospital abroad to the receiving facility at home, every detail is carefully coordinated by our team to ensure a safe, comfortable, and seamless journey.
We will be sure to share your appreciation with our staff, especially Arjun and our advanced paramedic Gonny, who accompanied your father. The entire EMS team is dedicated to providing compassionate and professional care to families during such challenging times.
We sincerely hope that your father continues to improve further in his recovery, even if progress may be gradual given the nature of his condition. We also wish you and your family all the very best, and thank you sincerely for the trust you placed in us.
With warm regards on behalf of the entire EMS-team
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