EMS Air Ambulance was absolutely amazing! Their staff was very compassionate, respectful, reassuring, and supportive! I love how they updated me at every step of the way, which eased my anxiety and mi... Voir plus
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euro cross and ING travel insurance are one big scam. They let us down in austria disgusting and disgraceful. My wife was hospitalized and operated in Lech and only with the phenomenal assistance of E... Voir plus
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Working with EMS was difficult from a financial perspective. They required full payment up front, but they didn't accept credit cards. We had to wire them the money. Not everyone can do this. Even the... Voir plus
Liebes EMS-Team, ich möchte mich für den perfekten Rücktransport bedanken. Von der ersten Kontaktaufnahme am 26.12.2025 bis zum Transport am 27.12.2025 um 10 Uhr morgens vergingen... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At EMS Air Ambulance & Medical Repatriation Ltd, we are more than just a company; we are a team of dedicated professionals with a deep commitment to provide world-class medical care. Our mission is clear: to deliver the highest quality (air) ambulance and medical repatriation services while emphasizing the importance of compassion and empathy during times of crisis. Our Promise: The health and safety of our patients is our primary concern at EMS. We pledge to make every patient a priority, every journey a testament to our unwavering commitment to quality care, and every mission a demonstration of our dedication.
Need fast, reliable medical transportation?
Écrit par l'entreprise
- EMS will take care of it
- We’ll get you home safely, with expert medical care every step of the way. Bed-to-bed service.
Coordonnées de contact
84 Brook Street, W1K 5EH, London, Royaume-Uni
- +442045861000
- info@ems-ambulance.com
- ems-ambulance.com
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95 avis
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Everything went very well
Everything went very well. From the pilots to the nurse to the Medic - they were all very professional and made sure that not just the patient's needs were met but also the additional passenger.
2 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mrs. Craighead,
Thank you sincerely for your kind words and 5-star review.
We’re truly grateful for your trust in our team. It means a great deal to know that our team provided the care and professionalism you expected during such a delicate time.
Our thoughts are with you and your family.
With warm regards on behalf of the entire EMS-team
Outstanding company
The professionalism was outstanding the speed in which it all came together was very impressive, their communication was constant , they were very reassuring in a time of great stress. The staff were all great , good sense of humour , very compassionate and highly professional. They got us out of a dire situation very quickly , I cant recommend them enough thankyoo
28 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mrs. Marriott,
Thank you so much for your wonderful review!
We are truly honored by your kind words. It means a lot to hear that our team could provide reassurance, professionalism, and timely support during such a stressful time. We will of course pass your appreciation on to our staff—they will be thrilled to hear your feedback.
We are so happy we could assist and make a difference when it mattered most. Your recommendation is sincerely appreciated, and we are always here whenever one may need us.
Warm regards on behalf of your EMS-team
On time cheerful.
On time. Helpful in getting wife off plane into ambulance. Helpful with baggage. Helpful in getting wife to room at hospital. Above all, very cheerful which was really appreciated after 16 hour flight.
27 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Thank you so much for your kind words!
We’re happy to hear that your wife’s transfer was as smooth and comfortable as possible after such a long journey.
It means a lot to us that our care, cheerfulness, and support with every step made a difference.
We wish your wife a smooth and speedy recovery, and we truly appreciate you taking the time to share your experience!
Warm regards on behalf of the EMS-Team
Absolute Garbage..
Absolute Garbage... My mom has ALS.. we paid over 45K for them to move her from Vegas to Illinois. We pay... then they come back and ask for 33k more... we cancelled and they won't give my mom who HAS ALS her money back. They said it is in compliance review... its been there over 2 months now. I email and email and email.. they ignore me. DON'T GO TO THIS COMPANY IT'S A SCAM
12 juillet 2025
Avis spontané
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Knox,
The quotation for your mother’s medical evacuation was provided on 12 July 2025 and accepted on 14 July. A cancellation was first attempted on 16 July and officially received on 17 July. During this short period, her condition deteriorated, requiring additional in-flight medical support.
All actions were in accordance with our terms and conditions, which state that cancellations after acceptance are subject to review and do not automatically result in a refund.
We note that your legal representative has been involved for over a month, and this matter is being addressed through the proper legal channels.
Sincerely,
Thank you for the prompt and excellent service
From the moment that I called to the moment I was dropped off, the service was exceptional. Every single query that I had recieved immediate attention and was resolved.
If patience and compassion were humans then they must be the medic Niko and our driver Joan. They rendered exceptional service.
I felt comfortable, reassured as we made our way from England to Germany. Thank you
21 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Ogundalu,
Thank you very much for your kind words and for placing your trust in us. We are delighted to hear that our advanced paramedic and technician were able to provide the support and care you needed throughout your journey from England to Germany.
Providing a service that is not only professional but also human and compassionate is exactly what we strive for, especially knowing that our patients and their families are often going through a stressful and challenging time.
Your feedback is truly appreciated and motivates our team to continue delivering the highest standard of care.
Warm regards on behalf of your EMS-team
very good team
very good team who helps me to return from marseille to brussels - amazing support !!
12 août 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Chris,
Thank you so much for your kind words!
We’re delighted to hear that our team could provide you with smooth and reliable support during your transfer from Marseille to Brussels.
Our road ambulance service is designed to offer a safe and convenient option for our clients, and it’s wonderful to know that you experienced exactly that.
We truly appreciate your feedback and trust in us!
We hope you have recovered well and wish you all the best on behalf of your EMS-team
Very very prompt and friendly service…
Very very prompt and friendly service and very helpful staff
17 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Patel,
Thank you so much for your kind words and 5-star review.
We’re very glad that, even though the family decided not to proceed with transport, we could support you in such a stressful time by providing clarity and an overview of the options and costs.
We wish the patient all the very best and hope for a smooth and full recovery.
Warm regards on behalf of the EMS-team
The whole experience was excellent from…
The whole experience was excellent from the beginning to the end. Our flight attendants Joe and Ed were so friendly, caring and professional! They took care of every need the patient had and his wife. The pilots were excellent also explaining any changes we had and or problems.
We would recommend EMS Air Ambulance highly to anyone with an emergency need.
Again Thank You!
Dewey & Donna Hollingsworth
12 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr & Mrs Hollingsworth,
Thank you for using our air ambulance service and for sharing your positive experience.
We are happy we could support you during this difficult time and are truly grateful for the trust you placed in us. Thank you also for your kind recommendation.
Above all: we wish you a smooth and full recovery.
Warm regards on behalf of the entire EMS-Team
Contact was vlot en efficient
Contact was vlot en efficient. De aanbieding was snel beschikbaar. Gelukkig voor ons besloot onze reisverzekering het transport af te handelen en hadden wij de diensten van EMS niet nodig maar de eerste indruk was goed
15 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Geachte heer Ligthart,
Hartelijk dank voor uw mooie review. Fijn om te horen dat de reisverzekering het transport verder heeft opgepakt en uitgevoerd. Soms wordt dit proces vertraagd waardoor mensen toch bij onze diensten uitkomen. Om die reden reageren wij ook altijd snel, omdat wij begrijpen hoeveel stress en ellende dit wachten voor patiënt en familie met zich meebrengt.
Wij vinden het fijn dat u de moeite heeft genomen een review voor ons achter te laten. Bovenal wensen wij de patiënt een goed en voorspoedig herstel!
Hartelijke groet namens het team van EMS
Outstanding Service and Support
First class service from start to finish OUTSTANDING SERVICE
3 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Rees,
Thank you so much for your kind words and for placing your trust in our road ambulance service. A very safe and comfortable way of transporting patients, even over long distances.
We are truly grateful for your feedback and delighted that we could support you. We wish the patient a smooth and speedy recovery.
Warm regards on behalf of your EMS-team
From Athens to Barcelona it was a…
From Athens to Barcelona it was a smooth transition bed to bed
9 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Klipper,
Thank you sincerely for your 5-star review and for the trust you placed in us during your transfer from Athens to Barcelona.
We are very pleased to hear that the entire journey went smoothly, bed to bed, as this is exactly what our team works hard to ensure: safe, seamless, and professional repatriation with the utmost care for our patients.
On behalf of all of us, we wish you a smooth and speedy recovery.
Warm regards, your EMS-team
Dear Team
Dear Team
first of all a huge thank you for your efficiency, friendly and supportive assistance with booking an ambulance for my husband James Ede and getting him back to London for treatment on Friday last. It was a huge relief to have your medical ambulance team taking over the task of getting him back to the UK following heart failure in France. It was complicated by difficulties in getting him admitted for further treatment in a suitable hospital but the Cleveland Clinic is proving an excellent choice and he is getting good treatment and a restful environment.
Thank you so very much, best wishes Serena Ede
I would have no hesitation in recommending your company to others in the same predicament.
9 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mrs. Ede,
Thank you so much for your kind words and for placing your trust in EMS. We are delighted to hear that our team could assist in making such a stressful situation more manageable for you and James.
Providing a full bed-to-bed service—so families can focus on their loved ones without having to worry—is exactly what we strive for, and it is wonderful to know that this made a difference for you. We sincerely hope James continues to recover fully and enjoys the best possible care at the Cleveland Clinic.
Your recommendation means a great deal to us, and we are always here should you or your loved ones need assistance in the future.
With best wishes,
Your EMS Team
They were excellent
They were excellent
Five stars
I was stuck in Santa Fe, NM with a triple fractured ankle.
They got me home to Corpus Christi, Texas
flawlessly bed to bed.
2 septembre 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Harold,
Thank you so much for your kind words and 5-star review.
We are very pleased to hear that you felt well taken care of during your air transport from Santa Fe to Corpus Christi.
Our team always strives to provide a truly seamless bed-to-bed service, including ground ambulances at both ends, so you can focus on your recovery while we handle every detail.
We wish you a smooth and steady recovery.
Warm regards on behalf of the EMS-Team
The care and compassion from your…
The care and compassion from your company with my husband’s repatriation from USA was incredible and we wouldn’t hesitate in recommending you with a 5 star rating. We were kept informed every step of his journey and nothing was too much trouble.
31 août 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Pauline,
Thank you sincerely for your wonderful 5-star review.
We are truly grateful that you entrusted us with your husband’s repatriation from the USA. It means a great deal to us that you felt cared for and well-informed throughout the entire journey.
Our team is dedicated to making every step as smooth as possible, and it is very rewarding to know that our efforts provided you with peace of mind during such a challenging time.
Thank you again for choosing our services and for placing your trust in us. We wish your husband a continued recovery and good health.
Warm regards on behalf of the entire EMS team
Seriös, schnell, verständnisvoll und kommunikativ
Die Reaktionszeiten waren super schnell, das Team nahezu ausschließlich deutsch sprechend, alle Nachfragen wurden zur vollsten Zufriedenheit sehr zeitnah beantwortet, auch während des Rücktransport bestand eine dauerhafte Information. Der Service war vollumfänglich, was die Kosten sehr schnell relativiert.
25 juillet 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Sehr geehrter Herr Wirth,
vielen Dank für Ihre freundliche Bewertung und Ihr Vertrauen in uns, die Patientin sicher nach Hause zu bringen.
Wir können gut nachvollziehen, dass die Kosten im Vorfeld hoch erscheinen, doch wie Sie selbst erfahren haben, sind mit einer medizinischen Rückholung sehr viele organisatorische und medizinische Schritte verbunden. Umso mehr freut es uns, dass Sie die Leistungen in Relation zu den Kosten sehen.
Wir hoffen sehr, dass sich die Patientin gut erholt hat, auch wenn die Erkrankung vielleicht noch eine gewisse Zeit nachwirkt.
Ganz liebe Grüßen, Ihr EMS-Team
Sehr gute profesionelle Abwicklung
Sehr gute problemlose profesionelle , pünktliche und freundliche Durchführung.
30 juin 2025
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Vielen Dank für Ihre schöne Bewertung. Wir haben uns sehr gefreut, Ihnen behilflich sein zu dürfen, und danken Ihnen für Ihr Vertrauen.
Im Namen des gesamten EMS-Teams wünschen wir Ihnen alles Gute
Very happy wih the complete service…
Very happy wih the complete service they provided.
Needed to have my mother transported back to the US from Milan, Italy.
Clear communication, professional and friendly staff in the office and nurse/doctor on the flight.
Would recommend to anyone. They took all the hassle away from us and dealt with the hospital in Italy, the ambulances on both sides.
2 août 2025
Avis spontané
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Robert,
Thank you so much for your kind words and 5-star review.
We’re glad to hear that our team was able to make your mother’s journey from Milan to the US as smooth and stress-free as possible. Clear communication and compassionate care are at the heart of what we do, and it’s rewarding to know this came through in your experience.
On behalf of the entire EMS-team we wish your mother a continued recovery and greatly appreciate your recommendation.
Ervaringen van een EMS-chauffeur
Ook ik voel mij toch een keer geroepen om een review te schrijven over EMS-ambulance.com.
Na jaren gewerkt te hebben als o.a. ambulancechauffeur bij Nederlandse ambulancediensten keek ik na mijn pensioen naar mogelijkheden om niet hele dagen thuis te zitten.
Ik kwam toen in contact met EMS-ambulance, die op zoek waren naar ambulancechauffeurs voor repatriëringen van patiënten uit heel Europa. Dit leek mij wel wat en na enkele sollicitatiegesprekken wilde men graag met mij en ik met hen in zee.
Tot nu toe heb ik geen enkele spijt gehad van mijn beslissing. Ik rijd samen met geweldige collega’s door heel Europa. Voor langere afstanden reis ik met een 2e chauffeur en minimaal 1 verpleegkundige. Als de situatie ernstig is kan er ook nog een 2e verpleegkundige mee rijden of een gespecialiseerde dokter.
Buiten de ambulances beschikt EMS-ambulance ook nog over 2 MICU’s. Deze afkorting staat voor Mobiele Intensive Care Unit. Deze beide voertuigen zijn erg uitgebreid uitgerust om ernstig zieke patiënten op efficiënte wijze te behandelen en vervoeren. Ook hiervoor beschikt EMS-ambulance over diverse ervaren en gekwalificeerde specialisten.
Ook de blijheid van patiënten, op het moment dat wij bij hen komen in een buitenlands ziekenhuis is fantastisch. Vaak ligt men in een ziekenhuis in een land waar men de spraak niet machtig is en is onduidelijk, wat men precies mankeert.
De geruststellende gedachte dat nu echt het transport gaat plaatsvinden in uiteraard heel fijn voor deze mensen. Ook de wijze waarop onze enthousiaste, gekwalificeerde verpleegkundigen in gesprek gaan met de patiënt en hun familie geeft veel voldoening.
We transporteren mensen door heel Europa en niet alleen naar Nederland. Ik heb inmiddels bijna alle landen in Europa wel bezocht met de ambulance. Naast transporten met de ambulance doet ems-ambulance ook repatriëringen middels lijnvluchtbegeleiding van de patiënt, via privévliegtuigen en speciale ambulancevliegtuigen. Ook hier zijn de mensen erg tevreden over.
Ik ben nog steeds erg blij en gelukkig met mijn werkzaamheden voor EMS-ambulance en ik hoop dit nog jaren te kunnen blijven doen.
Peter.
6 août 2025
Avis spontané
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Beste Peter,
Dankjewel voor je leuke review.
Dit geeft mensen, die mogelijk van onze dienstverlening gebruik willen maken, een mooie inkijk in jouw werk op de ambulance.
Wij vinden het vooral fijn dat je nog even betrokken en bevlogen bent in het uitvoeren van de transporten per wegambulance als altijd! En we gunnen alle patiënten een chauffeur zoals jij, met aandacht en toch ook een beetje humor waar het kan.
Op naar nog vele veilige kilometers, mooie transporten en bijzondere verhalen!
Hartelijke groet namens je collega's van EMS
I'm glad EMS exists as a company.
I'm glad EMS exists as a company.
We weren't helped by our insurer.
Fortunately, EMS and their team handled the situation very professionally and brought my father back to the Netherlands.
EMS also immediately ensured they found a hospital in the Netherlands for my father's further care.
20 juillet 2025
Avis spontané
Réponse de EMS Air Ambulance & Medical Repatriation Ltd.
Dear Mr. Koks,
Thank you for your kind review and rating.
We are glad that we were able to be of service to you, where unfortunately the insurance company failed you. Not to mention the situation in the hospital where we found your father.
Arranging the bed in the receiving hospital is part of our bed-to-bed service, of course.
We thank you for your trust in us and wish your father a speedy and good recovery.
Warm regards on behalf of the entire EMS-team
this company needs to be closed
this company needs to be closed, i can’t begin to explain how horrific the experience was. we used them to transport my brother from overseas back to london, at first the team seemed professional and responsive. then once we paid it began to all go downhill from there. the team at EMS lied continually throughout the whole process, they wasn’t answering the phone, they delayed us 3 times on the days they was suppose to be collecting him from the hospital, they informed us the private ambulance would collect him so we was expecting their ambulance of course, instead they sent a taxi! forgetting to mention he has broken pelvis and many other bones as to why he needed a private ambulance to stay flat.
and then informed us if he doesn’t get in the taxi that’s the only form of transport for 30km until he can then get into the ambulance. we had to get him into the taxi panicking and risking further damage to just get him to the ambulance, and once we finally got to the ambulance it began to get even worse, asking my mother who was in the ambulance with my brother to smuggle alcohol through borders, they never had any medications on board, the ambulance wasn’t even a private sign written once it was a standard turkish ambulance. it was dirty, they slept on lay-bys when they was suppose to switch teams so ambulance kept going.
they couldn’t have been any worse, honestly would be the biggest mistake of anyone using them it was a tragic experience and left us all very disturbed by what went on, and i can’t even go into detail if everything as there’s pages and pages of what went on with ems. please don’t use under any circumstances
1 juin 2025
Avis spontané
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