Eneba Avis 301 589

Réponse de Eneba

24 mai 2026

Hi there,

Thank you for sharing your feedback with us.

We understand your concerns regarding the cashback limitations and appreciate you taking the time to share your thoughts about how the system currently works. The cashback works similarly to a discount system and can be used as long as the promotion terms are met. We appreciate your feedback regarding the current cashback rules and will take it into consideration moving forward.

Regarding the order issue, in some cases, a seller may unexpectedly run out of stock during the purchasing process. For pre-orders, there are also situations where the seller may be unable to provide the key within the allotted timeframe, which can result in the order being refunded instead.

Nevertheless, feedback like yours helps us improve both our platform and user experience moving forward.

Warm regards,
Team Eneba

Réponse de Eneba

Actualisé le 31 mai 2026

Hello, Andy!

Thank you for sharing your feedback. I would like to personally look into your situation and help you find a resolution.

Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet. To investigate your situation further and to provide assistance, I have reached out to you via a ticket to the email address you provided. Kindly make sure to check your email inbox and get back to us.

EDIT:

I am still waiting for your reply. Please respond to me when you have a moment.

2nd EDIT

Our Support Team had requested some additional information from you to proceed with the investigation. However, it appears that you have chosen to close your ticket, which prevents our Support Team and the seller from moving forward and providing a resolution.

Our team would love the opportunity to assist you further. If you wish to revisit this matter, please keep in mind that you can do so at any time by creating a new ticket and referencing your previous case.

EDIT

We respect all customer reviews and genuinely appreciate users taking the time to share their experiences, whether positive or negative.

We would also like to clarify that our team reached out to assist you, not to pressure you into changing your review. Our intention was simply to better understand the issue and help resolve it for you, even though no support ticket had initially been opened.

We understand that you may not wish to continue the conversation, and we respect your decision. However, if you ever change your mind and would like assistance regarding the matter, please feel free to reply to our emails or contact our Support Team directly. We will be happy to help.

Sincerely,
Team Eneba

Réponse de Eneba

Actualisé le 30 mai 2026

Hello there,

Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply at your earliest convenience.

For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!

EDIT

We have not received a response from your side in a while. Kindly check your email inbox and reply to your ticket with the requested information so we can investigate your case and help out!

2nd EDIT

Our Support Team had requested some additional information from you to proceed with the investigation. However, it appears that you have chosen to close your ticket, which prevents our Support Team and the seller from moving forward and providing a resolution.

Our team would love the opportunity to assist you further. If you wish to revisit this matter, please keep in mind that you can do so at any time by creating a new ticket and referencing your previous case.

Until then, stay safe!
Team Eneba

Réponse de Eneba

26 mai 2026

Hello, Esteban,

Thank you for sharing your opinion! We truly value our users’ feedback, as it helps us improve both our platform and the overall shopping experience we offer. We’ll take your comments into account to keep optimizing our services and always provide the best possible experience.

Our main goal is still to offer an extra benefit that helps you save on your purchases by combining your balance with other payment methods. That being said, we take your feedback seriously, and we will share your experience and recommendations with our team as we work on improving the loyalty program.

If you'd like to review the current terms, you can check the details here: https://www.eneba.com/fr/cashback.

For any other questions or if you need assistance, please don't hesitate to contact our support team: eneba.com/support. We are always here to help!

Warm regards,
Charlene, Team Eneba

Réponse de Eneba

22 mai 2026

Hi! My name is Enzo.

Thank you for your review and for taking the time to share your experience.

I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this.

Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.

Best regards,
Enzo, Eneba Team

Réponse de Eneba

Actualisé le 24 mai 2026

Hello there,

Thank you for your review! To clarify your issue and assist you further, we have contacted the email address you provided when submitting your review. Please check your inbox (and spam folder, just in case), and reply at your earliest convenience.

For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!

EDIT

We have not received a response from your side in a while. Kindly check your email inbox and reply to your ticket with the requested information so we can investigate your case and help out!

Warm regards,
Team Eneba

Réponse de Eneba

Actualisé le 24 mai 2026

Hello there,

Thank you for your review! To clarify your issue and assist you further, we have contacted the email address you provided when submitting your review. Please check your inbox (and spam folder, just in case), and reply at your earliest convenience.

For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!

EDIT

We have not received a response from your side in a while. Kindly check your email inbox and reply to your ticket with the requested information so we can investigate your case and help out!

Warm regards,
Team Eneba

Réponse de Eneba

Actualisé le 27 mai 2026

Hello there,

Thank you for letting us know about this situation. Eneba is a secure, customer-focused platform, and I’d be happy to take a closer look at your case.

Since you provided your email address when submitting your review, I’ve reached out to you via a support ticket to gather more details and support you as best as possible. Please make sure to check your inbox as well as your spam folder so we can move forward quickly.

EDIT

We have not received a response from your side in a while. Kindly check your email inbox and reply to your ticket with the requested information so we can investigate your case and help out.

2nd EDIT

Since our support team has not yet received a response from your side in order to continue the investigation, your currently created ticket has now been closed. If you are still experiencing any issues, please do make sure to get back to our support team by creating a follow-up to your case whenever you are able to do so and our team will make sure to resolve the situation for you.

Regards,
Team Eneba