The purchase of a used triple mower and prompt, efficient delivery service made it a pleasure to deal with Ernest Doe....thanks to Matt Wise (Groundcare sales manager and Alfie (delivery driver).
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Lisez les avis des autres
Purchased a used Glof Buggy from the Ulting Road, Maldon Branch and the service was excellent. I recently added a black roof which they ordered from the US and again everything went smoothly. Both tra... Voir plus
A week ago I bought a Bulldog 6lb splitting axe from the Maldon branch. Having used it just twice since to split mainly ash logs the rubber collar below the axe head has split. On returning it to th... Voir plus
L'entreprise a répondu
Was after a pair of Barbour Kirkton Chelsea wellies. Saw on instagram that it was 20% off boots. Went to the local shop the man was very helpful and friendly. Happy customer love my new boots
À propos de l'entreprise
- Grossiste en produits agricoles
- Service agricole
- Vendeur de machines de construction
- Service de location de matériel de motoculture
- Service de réparation de tondeuses à gazon
- Magasin de matériel de motoculture
Écrit par l'entreprise
Ernest Doe is a long established family firm with a network of branches in the South and East of England. Current Managing Director Angus Doe is the fifth generation of the family to have taken the helm during the company's 100+ years of trading. The firm supplies an enormous range of Agriculture, Construction and professional and domestic garden machinery, from pedestrian and ride-on mowers, chain saws and other garden machinery. Our philosophy is simple, to supply the best products and then to support them with the service facilities and expertise to keep them running perfectly. The company's showrooms are packed with useful items including garden tractors, mowers, ride on lawn mowers, chain saws, shredders, strimmers, hedge cutters, garden tools, power tools, hardware, outdoor clothing etc.
Coordonnées de contact
Ulting, CM9 6QH, Maldon, Essex, Royaume-Uni
- 01245 380311
3,5
Moyen
4 avis
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Service
The purchase of a used triple mower and prompt, efficient delivery service made it a pleasure to deal with Ernest Doe....thanks to Matt Wise (Groundcare sales manager and Alfie (delivery driver).
9 décembre 2025
Avis spontané
Poor service
A week ago I bought a Bulldog 6lb splitting axe from the Maldon branch. Having used it just twice since to split mainly ash logs the rubber collar below the axe head has split. On returning it to the store for a replacement or refund the first assistant accepted it was faulty and went to look for a replacement. Obviously someone intervened and the manager then came to see me and said they would not replace or refund because the split was caused by “abuse”. He recommended that I rap tape round the collar to repair the split !!! … on a week old axe!
Now I’m no gorilla, just a 5’9”, 75 year old and I “abused” a 6lb splitting axe?? What sort of rubbish is that?
Doe’s have always been my store of choice for lots of DIY equipment but will certainly NOT be in future. I will avoid them and recommend to all I know to do the same.
18 août 2025
Avis spontané
Réponse de Ernest Doe & Sons - EDUlting
Thank you for your review.
We’re very sorry to hear of your disappointment and appreciate the opportunity to respond. As you’ve mentioned, both our Store Manager at our Maldon branch and our Retail General Manager, assessed the Bulldog splitting axe.
Upon inspection, it was clear that the damage occurred to the shaft of the axe, just below the head. This pattern is consistent with repeated mis-strikes, where the shaft absorbs the impact instead of the head. Such damage is unfortunately classed as misuse and therefore not covered under the manufacturer’s warranty.
We take all feedback seriously and always aim to provide fair and transparent service. While we regret that this outcome is disappointing, we hope our explanation helps to clarify why the warranty cannot apply in this instance. It is never our intention to leave a customer dissatisfied, and we hope this explanation at least clarifies the reasoning behind our decision.
At Ernest Doe, we remain committed to delivering good customer service and supporting our customers wherever we can.
Kind regards,
The Ernest Doe Team
20% off boots Instagram
Was after a pair of Barbour Kirkton Chelsea wellies. Saw on instagram that it was 20% off boots. Went to the local shop the man was very helpful and friendly. Happy customer love my new boots
27 septembre 2024
Avis spontané
Excellent Service
Purchased a used Glof Buggy from the Ulting Road, Maldon Branch and the service was excellent. I recently added a black roof which they ordered from the US and again everything went smoothly. Both transactions handled by Nick and he was very helpful. Happy to recommend this very customer facing branch of the company.
31 mars 2023
Avis spontané
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