Especially Yours Avis 

Ordered a Dress and Hat fir my wifes Christmas gift. 14 day shipping! Ordered on 27 Nov right away the dress comes in. I am looking for the hat. On Dec 10 I get an out of order notice through email. Ok now its a little late to switch gears in a gift, I am asked do I want a refund or wait! Oh well I have half the order so refund on a hat is out of the question. I am informed 27 Dec, is the ship date, welp there goes a half Christmas gift. Flash forward to 31 Dec I call ok where is the hat? Now I am upset and tell the young lady why ship half of an order and inform a customer at the last hour things are back ordered? I was not given the option to choose another ensemble. The wife wants the hat with THIS outfit and without it this is incomplete. Si are you going to wave the 30 day return rule as you messed up not me. No hat, she dies not want it. Just send a dress minus jacket! I have been a customer for a/a 10 years this how we treat repeating customers? Horrible service on this

I purchased 2 dresses and a pants suit for total of $205.98. The dresses were a cheap thick polyester, which looked awful and the 3pc pants suit was a thin flimsy fabric. I was charged a re-stocking fee for EACH item and return postage which came to 46.00. Basically, I lost almost 50 bucks to try on and return these 3 items. I will never buy from them again. I suggest u think twice between the poor quality, restocking and return shipping fees u have to pay to get rid of them.

Made a purchase in late June 2025. Charged for all items, received half of items ordered. Have contacted customer service NINE times over four months with no assistance whatsoever. I haven't got the items, but I am OUT the money spent.

Unfortunately, a one star is the lowest that can be given. Nevertheless, don't trust the store. No response to emails and expect to be on hold over an hour. I ordered a quantity of 2 of two separate dresses priced at $29.99 each on sale, two separate colors, 4 dresses total. I only received a quantity of 2 dresses, not 4. This company charged me $59.98 each for two dresses and did not send the other two items purchases. Basically, they fraudulently charged my card AFTER the the transaction the off sale price and not the sales price. I should have been charges $65.98. Then you have the matter of calling customer services. I was on hold over an hour before i was able to reach someone that claims new management and they are not able to see the old order, how convenient. After repeating the same script to me over 10 minutes, i asked to speak to a manager so she forward my call to a script that repeats the following, "Thank you for hold, our team is reviewing your request and will be right with you, we appreciate your time and we promise it will be worth the wait." it was a continuous loop for over 17 minutes and still counting at the time of the post. This company practices fraudulent sales methods an you are advised to not risk compromising your credit cards and time. They will be reported to the credit card company and the state attorney general.

The company suddenly closed once my order was received. I had issues with my order and needed to return or exchange. Since they shut down I was not able to return or exchange and currently on July 8, 2025 I have not been able to get a hold of anyone. So they have my money and I have products that I cannot use and have no way of communicating with anyone. Their phone number from June 27 to July7 had a recorded message saying they are not available. As of July 8 2025 there is an answering machine but it goes to voice mail!!! I will not be ordering anymore I will be shopping on elsewhere!!!

The absolute WORSE. Been waiting a month on a refund for merchandise I never received. Do not I repeat DO NOT order from this store. And the Lady in customer service is RUDE AND has an attitude with me because I want my money owed to me.

never received my order. was told after 48 hrs that they would refund. After 48 hours, I called to confirm my refund. They said that they would not refund but would reship but only one of the items that I ordered is available. I said then refund my money. the rep said she would have to email her supervisor. This is most horrible, terrible, situation ever. I received no resolution after being on hold for 15 minutes.

I SEE Why They Are Closing, I've Enjoyed Ordering Their Shoes, I Was In The Process Of Placing A Order, The Lady Who Was Taking My Order, Was Very RUDE, SO DECIDED THEY WASN'T GETTING MY BUSINESS! Very Poor Customer service!

The whole entire experience. I bought 7 suits 2 were too big I sent them back the last one I received was a complete disaster.. the box was damaged and had been opened the invoice was missing and not to mention it was too small. I called them had to wait on hold 45 minutes just for them to tell me. It was a final sale and they couldn’t even exchange it. I wasn’t asking for a refund but and exchange. After all I he money I spent they wouldn’t compensate me in any form. That’s horrible customer service and I will never order from again. I had a problem with all 7 deliveries and all I got was a bunch of apologies.

If I have a choice I would rate this company a zero-0- What is shown in the Catalog is totally different in quality when you get the product. If you send it back you have to pay shipping fee, then only what to give you credit, so when you order again you pay for shipping and other fees. I DON'T RECOMMEND ANYBODY TO SHOP HERE!!!! STAY AWAY.......

When they offer deferred billing they still take the money that day and tell you that a code wasn't entered when it was, terrible customer service not helpful at all act as though this is all the customers fault.

Zero stars
The absolutely worse company
Ordered a product it in March. It was delivered by FedEx outside my secured building and it was stolen
Especially yours will NOT Refund
They'll send a new one and I'll have to pay for it to be returned before I can get a full refund. Therefore, I'll be out of shipping fee cost because of their mistakes

The worst customer service I have ever received. I sent a product back over 2 weeks ago and still have to received my credit back to my credit card. These people are a fraud company !!! Every time I called to check status, they state it takes 10 businesses days. Well it has been over 10 businesse days.

I have ordered hats and suits from them many times and always received compliments on what I wear. However, this time, the suit I ordered was too big. I had to pay $50 to return it in exchange for a smaller size. The suit itself cost $150, so now I am out $200.
The suit was returned over a week ago, but I have called customer service twice, and they keep telling me it takes 10–14 business days to process. This is unacceptable. I am very disappointed with the service. They even offered me another option: pay for the suit again, and they would refund my money within 14 days. This is absurd.
Now, they have the suit in their possession, and they can send me the smaller size if I pay again, but if I don’t, I have to keep waiting. This is ridiculous. I am extremely disappointed, and after seeing these reviews, I completely agree with the negative feedback. I went to UPS on 3/20 and Especially Yours claimed they did not get it until 03/26

02/24/25...I ordered and received this wig Sidora Short Curly Wig by Especially Yours®
Item # Z0543
01B - Almost Black, Average
The wig has been used, it came with no tags and appears matted when advertised as curly. When I contacted customer service I was told that I had to pay to return. Why should I pay for their mistake??? It is not fair, I have been shopping with Especially Yours since the 90s, but no more!!! I did not receive what I paid for so why should I pay to return it???

The only reason l'm giving this company 1 star so l can leave a review, spoke with 3 representatives just to place one order.
They could not speak English fluently, the magazine state with the promo underneath each item indicates what the items would cost with the promo code,instead they only give u 25% off the total order SCAM !!!!

I made an purchas that I returned, never showed on my account that the items was returned, I got a charge on my credit card from the company called to fin out why it took 3 calls yor get hung up on , the charged my tax on an item that I returned. I will NEVER purchase from them again... Buyer Beware !!!!

I ordered a leopard coat stating it was 70% wool. Shipping was pretty fast but it was 100% polyester. My next order for cotton items was canceled 😞

I ordered an item for my Christmas and I was needing to return it. Well I am currently going through Chemo and could not make it to the post office in time so they denied my return. Their customer service and compassion is lackluster and I am a one and done customer I will be on a review tour of this business. It's not like my return would wreck them financially, a 30 dollar caftan. I wouldn't give them a star at all if I could.

I purchased a dress that was too big. Called customer service and told them I would be returning the dress but, ordering one in a different size. I asked the agent if the other dress did not fit would I be able to return both. NEVER, during our conversation did she say I would only receive Merchandise Credit. So, I accepted that fact. However, after I received the second dress it needed to be adjusted. I took it to the alterations shop. Before I could even get the dress on the feathers started falling off!! They have continued to fall off and this is before I could even wear it. When I called Customer Service and told them what was happening they responded with do you want to return the dress. My response to them was what do I wear in the meantime? I only had 3 days before the event. Their only resolution would be to return the dress and now I would have 2 merchandise credits to a merchant that I will only order from to use the merchandise credit that I have. So, as I attend the event I hope I won’t leave a trail of feathers.