Especially Yours Avis 

I've been a customer for several years now and I can admit not every wig I purchased was great but overall the majority were/are. I'm not gifted with being able to style hair so I depend on a wig that's prestyled and holds the style. I've probably purchased at least 30 wigs and was only dissatisfied with maybe 2 or 3 at most. Not bad if you ask me! I recommend Especially Yours highly. Great styles and affordable prices.

Do not order from them nothing is as pictured an they overcharged my mother which is a senior citizen

Horrible customer service. Ms. Young is a horrible supervisor. She would not assist me with removing an authorization charge on a checking account. They put double the amount on hold and stated that she could not help me. One rep. Said for me to call my bank, I did that. My bank asked me to ask them to fax something to them stating that I will not be charged for the amount Ms. Young said, no. I will not order from Especially Yours again! Sharon Curry

This was my first time ordering from Especially Yours and I paid for expedited shipping. I called twice to make sure that it would get here before I took my trip well what do you know, it came after I left for my trip so I was not able to wear the dress. I called customer service and told them what happened and they said that they could not refund my extra shipping cost because that was their policy . Also I learn that they charged an additional 14. 95 to my credit card saying that I had signed up for some Platinum Rewards. I did not do that what a scam I will never order from them again

I have ordered the same suit 3 times in 3 dfferent sizes. I wear a size 16 regular. I ordered a 18 16w,and 18w none of which fit . Who are yoi cuting these clothes for. Very disappointed with your products

Not happy, ordered a dress on back order for two weeks then it went on sale while I was waiting for it and they would not adjust the costs and then I asked could I reorder and just get a free shipping code since I did not have shipping costs on the original order and they said no. They said I can reorder and pay for shipping which defeats the whole point. They seem very non customer service friendly. Neimans, Saks, Bloomingdales, Nordstroms and even Macys would never do this to a customer. The quality of their clothing is not that great for me to care that much.

I work for an extended care facility where one of our residents placed an order with Especially Yours. When her order wasn't received, customer service was contacted twice to no avail. We then called management who responded promptly. We sent the copy of the order and cancelled check. Management found the error, corrected it and compensated the customer for their trouble. They even took it a step further by asking us to help them track the customer service calls in order to fix the problem at its source. We couldn't have asked for a better outcome, but most importantly our resident was thrilled!

I ordered an item twice on 2 to 3 day delivery and haven't received it yet. Will Never order from here again. Worse place to order from I have Ever seen. CUSTOMER service wouldn't even take my order over the phone, she told me to re-order online. Why? I have you on the phone, can't you take the order to make sure it goes through and I get it? SERIOUSLY! UNBELIEVABLE!!!!

Very poor customer service, department need training. I had to call back over four time, each time I received a Different update. One customer service answer the phone , not with an hello, she answer the phone, and just said “What’s your problem “ I had to request we start this Again, by saying hello, how can I help you. I will Never purchase from this website again. I poor everything, save yourself headache.

This company should be put out of business!! Advertising 100% Human Hair and it is clearly not. The tag on the hair states " Human Hair blend" and describes it as synthetic.Their customer service reps will read what the description has as 100% from the description and argue with you about it and I am clearly reading what is attached to the wig "Hilary" in one catalog it has synthetic and the next two months another catalog has it has 100% human hair. I spritzed it with purified water not tap water and the back does not curl like the sides. It clumps together like a brillo pad. It is clearly more synthetic and a few strands are human. I wasted my time with these illiterate people. I should have not HAVE TO TALK TO 5 PEOPLE , supervisors Jammesha and Rhea find a REAL JOB. You both need customer service training and elementary phonics as well as the other three people I spoke with. They debated with me that Human blend is Human hair. I asked Rhea is the hair on your head a blend? I'm complaining to the Better Business Bureau and Consumers Affairs , I told them I can send them a copy of what the tag states and take a picture of this mess, besides the wig does not have 100% human hair on the tag attached to it. I don't have time to throw away 73.00 on something that is advertised as 100%.Supposedly regular price is $160.00. I'd like to say a few other 4 letter words. It is written in your catalog as one thing and on the tag that is attached to the wig it has something else both are legal documents and you are selling the public BAD HAIR. False advertising. I think horse hair is better than this crap.They really deserve a (minus zero) I should take them to my favorite Judge on TV. (LOL) Really I'm perturbed about the company's representatives attitudes. I'm glad I can laugh this off a lesson learned. Don't try to ask for a manager you'll be o hold for ever until you decide to hang up. I wanted to talk to the OWNER. I know 73.00 is not that serious but it's the principle of the way this company is doing business. Well my next step is the BBB and Consumer Affairs

HORRIBLE EXPERIENCE!!! They charged me shipping both ways for a return. I purchased a blouse and a belt size "small" and they were both very big. I ended up paying over $20 on shipping charges. Buying online is risky because you aren't sure if things will fit. I think they should be more reasonable with shipping charges. And by the way, their agents on the phone do not have any idea what they are doing and manager was rude and unreasonable. Would never buy there again and will not recommend to my friends.

I have ordered from them in the past with great success. Even recommended them to friends. The wig I fell in love with was discontinued for 2 years, this year it was brought back and to my joy I ordered 2. The wigs I received were of poor quality, wrong color, mess!
Shame on you Especially Yours!

I tried to look at the reviews on their page of Especially Yours and was not able to access any of the reviews. So I went outside of their site and looked for reviews for their company. Well wouldn't you know, they were 99% off all bad and dissatisfied. Will not be ordering from this company.

Package sent to wrong address.
Have receipt to prove otherwise. Faxed it to them.
Denial and “Too bad so sad” attitude by their customer service. Tried to make me out as a liar.
Very disappointing. Can’t EVER order from them again.

Just got off of the phone with a rude customer service lady with an accent. I returned an ugly wig and paid for it to be mailed back. The post office told me the label was not paid for. So, EY told me they deducted 7.99 for postage label. You see where this is going, right? Needless to say I am still trying to get my refund weeks later. BUT WHY IS THEIR CUSTOMER SERVICE SO IGNORANT AND RUDE? my mom, aunts and I are done with them

I ordered 2 items to be shipped to 2 addresses. the order confirmation showed both items and both addresses. they shipped both items to a single address. When I spoke to customer service they said that I would have to get my item back from my friend; they would not ship it again. This is terrible policy. They were totally uncooperative.This was their mistake and they flatly refused to make it right.

Don’t know where in the return policy it say that they send your stuff to clarity. Cause I know the book isn’t say anything about it. And when I call and ask something bout it they never mention it to me. Then when you call and ask question they get nasty. So when you get in the same tone it’s a problem. I will never order anything from them again.. I am going to review them on verything even my YouTube channel. This company will never have any good luck !

AVOID!! AVOID!! AVOID!! Probably one of the worse companies in the history of the internet. I bought 10 wigs from EY. Some are so fake looking I've seen better "hair" on toys at the Dollar Store. Others resembled something that should be fed to livestock. I don't dare go near horses as one might think it is a bale of hay and start eating off the top of my head. Two look like Brillo pads that I could use to scrub my skillets to a like-new shine. All are a ratchet mess and whether used for a clown, birds nest or rat's nest, they would be equally interchangeable. In addition, they have horrible customer service. They force you to buy their junk wigs by demanding "exchange only". However, what they show in pictures and what they send are two different things. Two exchanges were matted and smelly. One agent didn't even know what kind of caps the wigs had! I returned the first using their pre-paid label and they deducted $8 from my refund. (I can return them myself for $3.) None of these wigs were remotely even close to what the picture looked like. In addition, they will charge a whopping $19 "restocking fee" at their discretion! I'm out a couple hundred $$ and no wigs to wear!. Lesson learned. Avoid this place and shop elsewhere. Buyer beware.