Especially Yours Avis 

This is the first time I order a dress from especially yours. While the dress fit fine, the sleeve was ripped and was cover up by the jacket. Very disappointing, that you would send and item that is ripped and non wearable. Then you return policy is outrageous!! You have to pay for returning the item when you already paid an unbelievable amount to have it shipped to you. I will never, ever order from this company again, I advise others to do the same.

Return an order that I purchase on delay payment, this was in August, wasn't told that I would be charged $31 dollars for this they make you pay for insurance but when you send it back it goes by certified mail, so why do they double bill you .

The product was to big, decided to send it back to exchange. Found out that the shipping is not free it will cost me $30.00 to ship back, not worth it. Very unhappy customer, will never order from you catalog again. WILLA TILMAN

As like many I see have experienced who charges you for a return that says postage free a fee of 34.99 and keeps billing you an never returned the desired merchandise after numerous phone calls an iwas a good customer please don't buy here an please E yours stop sending me catalogs an billing .e for an item I don't have pure sales robbery

Worst company practices ever. Buyer beware‼️ This is the only company I know of that charges you to send their stuff back .even after they included a postage return slip. Their clothes are NOT true to fit. The first size 18 I purchased fit perfectly so I ordered two more. I couldn't get the dress over my shoulders. Had to be a size 14 or less. It has taken 2 months to get my replacement .. absolutely unbelievable. Then they took my refund for the other dress and gave me store credit. I don't want their products. Stay away from this company..periodt‼️

I hate this company..... The clothes are ugly and the wigs....I wouldn't let my dog wear them....I sent back a dress that I ordered for my mom for her birthday... It looked like a parachute when she put it on.... That black and white dress that converts to a dress or pants with the zipper at the bottom... Who makes y'all clothes anyways.... The total order cost me $56.49... My refund was $26.51.....I WILL NEVER ORDER ANYTHING FROM THEM EVER....I DON'T WANT NO MARKETING EMAILS ABOUT SALES CAUSE I DON'T CARE.... I would rather shop at the thrift store than with y'all

I would rate a zero if possible.  I title this foolish desperation because the last time I ordered a wig from your company, I really promised myself I would never do that again.  No wig that I have ordered from you lives up to the picture.  I either return the wig or never wear it, lost money for me.  This wig barely had enough hair to cover one's face on the sides or the hairline of the back.  Barely any hair fullness and the extended neck is a joke. MORE OF A PIXIE CUT, OVERALL!  I wish the picture really reflected the wig. NO MORE FOOLING ME, ESPECIALLY YOURS

LIARS LIARS AND LIARS…

On 4/18/24
Ordered item Romantic and Shine Sheath dress and size was too small… returned for an exchange.. They refunded only a portion of money like 30.00 LESS…saying out of stock in my size ! E6566441

IT GETS BETTER..
On 5/1/24 The dress shows BACK IN STOCK on line in my size, and this time for like 20.00 less PLUS FREE SHIPPING with coupon… I re-ordered item.
Charges stayed on my banking profile for over a week with no shipping tracking number. Order no E6619363

I called again, WAS told item was OUT OF STOCK! I argued it was still posted as being IN STOCK. Agent said website behind time… I said ok

on 5/20/24 item still showing on their profile as available in stock. Informed them I had a free shipping coupon……Was told website is behind in updating but they are definitely OUT OF STOCK …AGAIN! !

On 6/4/24 called and stated the website was still saying item was IN STOCK in my size. Salesperson again said item my size was OUT OF STOCK in my size.

I DID NOT BELIEVE THEM AND SO THE SAME DAY , I had my friend call and order the same item. ORDER NO… F3061148. USING HER INFO AND MY CREDIT CARD, THEY SENT HER THE DRESS THAT THEY INSISTED WAS OUT OF STOCK!

THEY REFUSED TO SELL TO ME BECAUSE I HAD A COUPONS THAT WOULD SELL TO ME LESS THAN WHAT THE ORIGINAL PURCHASE PRICE WAS ALTHOUGH I LOST MONEY ON THE ORIGINAL RETURN I SUBMITTED!

WRETCHED UNTRUSTWORTHY BUSINESS PRACTICES…ALL IN THE NAME OF REFUSING TO HONORING COUPONS WITHIN THEIR SYSTEM THAT WAS ELICITED BY THEM…

Poor customer service. I tried calling every number provided online and still got the same person or I was put on hold and told to call back. Customer service is horrible for this reason I am considering never ordering from them again. They were rude and ,unprofessional

I ordered a suit for Mother’s Day! It arrived in time looking a hot mess! Thread was hanging all over the place and the fabric was cheap looking. I paid $170 it it looked worth $25 at best. I requested a return label from the vendor via email and received it the next day. I sent the garment back the following day. It took me three weeks to receive a refund. Once I did, I received only $135. Of course, I called the company to find out why I was cheated out of my FULL refund. I was told the garment was in perfect condition when it was returned so are only refunding a portion of my money. Also that the return label they sent to me cost $12. Math still ain’t matching because 135+12 is NOT $170. I asked to speak to a manager and the Asian rep on the phone asked me what is the name of the person I want to speak to. I said I don’t know anyone at your company! Just put me on the phone with a manager so I can get my money back. She continued to say the same thing over and over refusing to transfer me without my given her a name. So I just hung up! PLEASE, do not ever order anything from this place. You will be over charged and received horrible merchandise!

If I could give them a zero. Do not.. I repeat do not buy from this company. Poor quality of shoes, hat made by a 3 year old and the glue will start to dissolved. Customer Service is at its best horrific. Please do not buy from them! Run ! purchased several items (apparel) online to give as Christmas gifts. The order arrived timely. I received all the items ordered. So far, so good… read on. Upon inspection of the order, I found the quality of many items to be poor and I felt uncomfortable giving the items as gifts. So, I decided to return part of the order. Here's where things got tricky… read on. In speaking with Demoya, the "Customer No Service" Rep, then, Katie, the "Customer No Service" Supervisor, and finally, Moesha, the "Customer No Service" Manager, I learned that there is inequity in how the 30-day return period is implemented. The clock starts when the order is SHIPPED to the customer (not received by the customer) but the clock ends when the order is RECEIVED by the company (not shipped to the company). If the 30-day countdown starts before I even receive the order and I have to return it several days in advance to ensure delivery by day 30, the return period is really 2 weeks, maybe less. A more fair policy would be to start and stop the clock at the same point for both the customer and the company — either the ship date or the delivery date on both ends. I am extremely disappointed. Now, you've been warned. Beware of this subtle "Gotcha" practice. Fool me once… well, you know the rest. Especially Yours, do better!

I bought two outfits, and returned them because they didn't fit properly. It was on a deferred payment plan. Now they are sending me a bill to pay for the item I returned and they will give me a $40.00 credit towards a purchase. How nice of them to use my money to give me a credit. When I asked if I could pay for the shipping and they keep the credit. I was told that it couldn't be done because it is not their policy. Buyer be ware, I can't prove it but I'm sure they just sold the item to someone else. Seams to me they would have policies that benefit their customers rather than the company. I will never buy anything from them again and I hope you will think twice before the purchase. They couldn't come up with reasonable outcome to my problem. They just want the money.

This unit is very full and soft. A very natural feel.The band gave stability and was very comfortable for me.

I purchased several items (apparel) online to give as Christmas gifts. The order arrived timely. I received all the items ordered. So far, so good but read on… Upon inspection of the order, I found the quality of many items to be poor and I felt uncomfortable giving the items as gifts. So, I decided to return part of the order. Here’s where things got tricky, read on… In speaking with Demoya, the “Customer No Service” Rep, then, Katie, the “Customer No Service” Supervisor, and finally, Moesha, the “Customer No Service” Manager, I learned that there is inequity in how the 30-day return period is implemented. The clock starts when the order is SHIPPED to the customer (not received by the customer) but the clock ends when the order is RECEIVED by the company (not shipped to the company). If the 30-day countdown starts before I even receive the order and I have to return it several days in advance to ensure delivery by day 30, the return period is really 2 weeks, maybe less. A more fair policy would be to start and stop the clock at the same point for both the customer and the company — either the ship date or the delivery date on both ends. I am extremely disappointed. Now, you’ve been warned. Beware of this subtle “Gotcha” practice. Fool me once… well, you know the rest. Especially Yours, do better!!!

Looks are definitely deceiving, Merchandise was nothing as advertised. I had to return it. They take their time in refunding and then rip you off with bogus made up charges. My item was never taken from box because upon opening I saw the color and texture was all wrong. The receipt reads by using their shipping label a charge of $9.95 + $1.00
will be deducted, okay great. Why when my refund finally post its ONLY $27.92 out of $54.79 When you question the amount, then the uneducated idiot gets an attitude and starts yelling. Stay away from dummy ran businesses like "Especially Yours" Ripoff!

March 1, 2023 I received a coupon for 10 dollar off plus deferred payment until April. I love these products so I say great. I place my order, got deferred payment but not the 10 dollar off because sale rep it was apart of the code I provided. I asked to speak with a manager. Upon speaking with the manager who told me that they didn’t send out a coupon promoting that offer I stated I had 3 of them, can I copy & paste or send you and email showing that you did send these email to me. No, no way that cant be done, her manager told her that the email is a lie. I asked to speak with the her manager and was put on hold for infinity. So Unprofessional and Disrespectful. I’m done with this company

The items looks better on the website or the catalog. This was my second time ordering and my last. A red suit that I ordered has number 16 written on the collar. The dresses look very cheap and poor quality. All items has been sent back waiting for my full refund. There is not enough space for me to write about the customer service that is worst! SAVE YOUR MONEY!

I placed an order about 9:00 p.m. PST to have a female accept the call. She appeared half-asleep as she was no doubt hired from home. Not only this, she was so unprofessional and smart alecky! She rushed me until I almost canceled the call. While placing the order, I explained that I wanted the payment deferred as I was ordering from a catalog that offered this. Lol and behold, when I checked my bank account online the next morning, she had processed the payment at the time the order was placed. I agree that this company needs to be reprimanded for the quality of people they hire! There's no reason to be rude when people are keeping you in business. When I phoned the following morning, of course. I heard the same story that nothing could be done. SHAME ON YOU!

I placed order with deferred billing date of 2/15/2023. My debit card was charged full amount today. Hung up on three times trying to cancel order. Used appropriate code for defferment. This is second time this has happened. I have ordered from company before. Still no resolution or confirmation of cancelation. Misleading advertising. I will not be shopping any longer with this company. They don't care about customers

This is the worst company you can deal with the clothes does not fit correct the shoes are cheaply made and not true to size when you return something they don't want to give you your money back I have been holding for a whole hour for a supervisor concerning a check that I need to get a refund for because the expiration date have expired I have all the check information all the check numbers and everything and they won't come back to the phone to help me I have called on two numbers and once they pull my name up they will not come back to the phone I have asked to speak with the district manager or supervisor this is the worst company that I have ever dealt with I'm asking for the manager of district manager of this company to give me a call back