Been a customer for about 3 years, after trying about every incontinence brief on the market. Essentials 360 Security Plus are comfortable and keep me dry day and night. Other briefs made me itchy b... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I asked for samples of various products to review for my use and received what I requested as well as what customer support advised to a new user. No cost or extra charges added to me home delivery a... Voir plus
L'entreprise a répondu
It was not clear that I had signed up for a subscription when I bought a sample pack. When I tried to return the subscription order of 5 packs that cost $70 they would not provide shipping, so it wo... Voir plus
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i have been using Essentials360 products for almost 5 years. having tested many of the adult diaper products, I have concluded that 360 products are the finest on the market. The diapers keep me comfo... Voir plus
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3,9
Bien
64 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So Happy Lady with nighttime producefar the product and delivery…
So far the product and delivery experience has been excellent…price very good
2 mai 2026
Avis spontané
Réponse de Essentials360
Thank you for your review. Please let us know if there is anything we can do to earn a 5-star review from you.
Réponse de Essentials360
We have forwarded your note to our Customer Service team to research and reach out to you.
Great product delivered as expected!
Great product delivered as expected! Price was very competitive
2 mai 2026
Avis spontané
Réponse de Essentials360
We greatly appreciate your review and feedback. Please let our customer service team know if you need further assistance.
Experience was ok
Experience was good.
There needs to be more padding on the back or the pants as I am bedridden and so much padding in front does not hold urine that drips to back when in bed.
21 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your honest feedback. We will forward your comments to our product development team. We are sending you a request for more information on your account so we can reach out and see if we can send a sample of a different product for you to try.
Quality and absorption.
2 mai 2026
Avis spontané
Réponse de Essentials360
Thank you for your review. We conduct extensive product testing to ensure absorption rates and volume are among the highest available. We understand that we're not the low-price option on the market but we absolutely focus on quality and are glad our products are working for you.
See my comments avove.
I order the disposable underwear for
my sister who is recovering from cancer. She has been very happy with them. She said they fit well and don't leak. I have them on auto ship but sometimes I have to order sooner. Everyone I talk to on the phone is very helpful. My order always arrives in about 3 or 4 days.
30 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your review. We are glad that the product are working for your sister and that you've found the subscription and Customer Service helpful.
So far, so good.
I started using the product about a month ago. I experience very heavy leaks which even the strongest underwear can't contain. When I add the overnight pads, I have better success.
1 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your review. We understand that finding the right product or combination of products is a process and hope that our Customer Service team has been helpful. Please contact us if you need further assistance.
The worst customer service ever
The worst customer service ever! I like their product, but I don't like being lied to at least twice.
28 avril 2026
Avis spontané
Réponse de Essentials360
We care deeply about our customer's experience and have requested more details on this order so we can investigate and take appropriate action.
Update 5/4: Thank you, Ms. Hancock, for taking our call. I'm so glad we were able to figure out the problem. When the carrier returned the order due to a bad address, we were able to find the original mailed-in order and find the address discrepancies. However, we've corrected your address moving forward, and shipped your replacement order on Friday. We apologize for the confusion during your calls; we're working with our team to better understand our carrier's notes to refer to our customers.
Good product but terrible customer…
Good product but terrible customer service.I was shipped the wrong size They want me to pay shipping for return and telling me that the shipping cost is more than the product cost
Absolutely untrue.I am an eighty yr old handicapped living strictly on social security.This is unfair,however,I will leave this in God’s hands
27 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for bringing this to our attention. You have been refunded for your most recent order. In the future, please double-check sizing when ordering online as the default size is S.
We appreciate your positive comment on the product and are sorry you had a negative experience when trying to resolve the issue.
Better Quality Than Store Options
We have been purchasing Essential 360 pads for my mother, who has recently needed this type of protection. She has shared that the quality is noticeably better than what is available in stores, and she really appreciates the discreet home delivery. While the price is a bit higher, the quality absolutely reflects that. We will continue to use Essential 360 products.
19 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for taking the time to share your feedback. We're happy your mom is finding comfort and confidence in using our products.
Responsive staff
Responsive staff; most excellent product…. better than anything in the grocery store!
6 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing. Our customer service team strives for 100% customer satisfaction and we as a company strive to over-deliver on the quality of our products.
My debit card was hacked
My debit card was hacked, so I needed to renew my card. Essentials-360.com .rep. got me me hooked up and placed order for me. I received my order in two days and I was in need. Thank you so much for taking care of my needs so quickly
15 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for posting your positive experience. We hope you continue to have positive experiences with our products and our company
To tell you truth
To tell you truth, these are on the same level as depends, over priced for what it is, I believe in giving a real review.
I don’t recommend them at all.
17 avril 2025
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience with our products. We are sorry our the product you tried did not live up to your expectations. We use 3rd party laboratory testing to make sure that our products live up to our promise, but we understand that not every product can meet the needs of every person. If you think there might be a different product or size that would meet your needs better, our customer service team would be happy to consult with you and help get you what might work better for you.
The product is very protective
The product is very protective. No leaking occurs and is used for nighttime protection.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing your positive experience. It means everything to us that our customers are satisfied with and confident in their use of our products.
Super Undies!
This absorbent underwear works really well for me during the day, usually one change during the day for my needs (overflow incontinence and other types also).
12 avril 2026
Avis spontané
Réponse de Essentials360
We appreciate your review. We hope you will continue to use our products and let us know if there are any product or service-related needs you have in the future.
Essentials 360 are my Favorite Pullups
The delivery was on time and the pullups have good protectioon
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing. Our delivery team is working hard to keep our deliveries on time.
I ORDER WHEN NEED REFILLS THIS OUTFIT…
I ORDER WHEN NEED REFILLS THIS OUTFIT ALSO JUST SENDS AUTO SENDS DUPLICATE ORDERS ON A CLOCK AND DOUBLE BILLS FOR ALL THE STUUFF YOU SHOULD BE ABLE TO OPT OUT OF AUTO REFILS
16 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience. Some, but not all, of our promotions are for our subscription plan. Our subscription plan is optional and flexible and designed to save you money and time. Our customer service team can help you adjust or cancel your subscription based on your individual needs.
Excellent Service
Automatic receipt of supplies by subscription is very convenient. The product is excellent.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for sharing your experience. We are glad the products are working for you and that you find the subscription plan convenient.
Far better than depends but expensive.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your honest review. We understand that we are not the most low-cost products available but we hope the quality and the confidence it can provide continues meet or exceed your needs.
It’s been harder than expected to get…
It’s been harder than expected to get on reliable schedule for delivery.
17 avril 2026
Avis spontané
Réponse de Essentials360
Thank you for your review. We hope that with the help of our Customer Service team that you have now been able to get on the best schedule for you related to product, quantity and interval schedule. Please let us know if you need further assistance.
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