ETA Insurance (ETA Services) Avis 

1 912
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had looked at another provider who wanted almost £100 for cover. ETA charged me £39 for comprehensive cover including breakdown. I've looked at the policy documentation and it seems to provide me wi... Voir plus

Noté 5 sur 5 étoiles

This is my best insurance experience ever, but do remember to buy a qualified lock. The staff are supportive. When I forgot about sending materials to claim money, they chased after me. I am surprised... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance
  2. aussi dans
  3. Compagnie d'assurance
  4. Compagnie d'assurance de mobilité
  5. Compagnie d'assurance de vélos
  6. Courtier d'assurances

Écrit par l'entreprise

When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.

ETA Insurance (ETA Services)

Écrit par l'entreprise

ETA Insurance
The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(1 912)

118 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy process to set up.

24 février 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

That's good to hear as we like to do things with the least amount of fuss. Thanks for choosing us, and for taking the time to share your experience.

Noté 5 sur 5 étoiles

Easy to follow and check on cover…

Easy to follow and check on cover given. One thing needs changing The callender for d.o.b.Having to click back 89 years is a No.No.M.J.G.

19 février 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to give us feedback, which we will share with our website development team.

Noté 5 sur 5 étoiles

I was surprised how cheap the insurance…

I was surprised how cheap the insurance was for my ebike it covers for theft (provided I use a gold star lock away from home) and third party insurance if involved in an accident for me or anybody in my family who uses my bike. And payable by monthly direct debit.
Well done ETA

18 février 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to share your experience. We are here if you need us.

Noté 5 sur 5 étoiles

Fair price

Fair price, simple process, and adequate cover without expensive gimmicks.

10 février 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

You can't say fairer than that. Thank you for choosing us and for taking the time to share your experience.

Noté 5 sur 5 étoiles

Very quick to get me a human reply to a…

Very quick to get me a human reply to a question I had I have used this company for years. Happy Customer.

10 février 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for taking the time to share your experience. We're not a fan of chatbots - we'd always rather chat to our customers directly so we are pleased to hear you feel the same.

Noté 5 sur 5 étoiles

Great!

It has been dealt promptly, efficiently and the claims handler laure was really helpful and supportive. I never had such good claims experience so far

10 février 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for such a glowing review. We will pass your kind words to Laure and the rest of the claims team.

Noté 5 sur 5 étoiles

Straight forward and easy to set up.

Straight forward and easy to set up.

Now the proof will be when I need them because others have let me down badly

30 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to share your experience so far. We are here if you need us.

Noté 5 sur 5 étoiles

I had a lot of trouble finding cycle…

I had a lot of trouble finding cycle insurance because a lot of companies want you to keep your bike in the house, garage etc , I can’t do this. I only have a shed and most companies want your bike to be fixed to an immovable object in the shed which I haven’t got. Eventually I found this company that didn’t stipulate this. Brilliant at last a company that I can use

28 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Over the last 30 years we've developed cycle insurance that we hope is sympathetic to the way people actually use (and store) their bikes. We're pleased your research paid off and that you found us. Thank you for taking the time to share your experience.

Noté 5 sur 5 étoiles

Straightforward transaction.

purchasing this insurance was straightforward and easy. Proof of the pudding will be in the eating however

21 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

You are absolutely right – the proof of any insurance is what happens when you make a claim, but we are confident that our track record speaks for itself, and we are pleased you have put your confidence in us. Thank you for taking the time to share your experience thus far.

Noté 5 sur 5 étoiles

Easy purchasing process and great value policy

Purchasing a bicycle recovery policy was very straight forward and incredibly reasonable. It was a no-brainer for some peace of mind when commuting a decent distance to work. At least now I know I won't be stranded. I've not yet had to try calling them out for recovery, but the policy purchase process itself couldn't have been easier.

23 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to leave a review.

Noté 4 sur 5 étoiles

Cycling necessity

Having been rescued by a Good Samaritan from a puncture in the middle of nowhere, that I couldn’t fix by the side of the road, I decided that roadside recovery cover is a necessity. Setting up was straight forward, aside from the date setting mechanism being a bit clunky The price seems very reasonable and the reviews generally positive.

20 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Many thanks for taking out the cover and for taking the time to share your experience. As a matter of interest, we are about to improve the way our website asks for a date of birth as we agree it could be better.

Noté 3 sur 5 étoiles

Time expired much too quickly

It was all fine, except that the pause between my last entry and the time expired notice was far too short. For a procedure this advises you to check the frame of your bicycle to find the frame number, a much longer interval is neede. And as nothing was saved, I then had to start all over again, and very nearly decided to go elsewhere.

7 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for taking the time to share your experience. Feedback of this kind genuinely helps us improve the website. We’re sorry to hear you found the time-out feature frustrating – we are currently refining the sign-up pages and will definitely take your comments into account.

Noté 5 sur 5 étoiles

Absolutely Brilliant to have Cycle Rescue!

I came across ETA Cycle Rescue because I am a member of theAA, and asked if they provided breakdown service for members who may be using their bicycle instead of their car. No was the answer.

I then google searched for a bicycle breakdown service and found ETA CycleRescue! For £24 a year, an absolute bargain!

I paid for one year and paid for my daughter to be covered too by CycleRescue.

After paying for her, I would recommend all women cyclists to subscribe to CycleRescue, because if they got a flat tyre or other problem in a desolate area...! That is the assurance I have now with my daughter when she goes out on her bike. I'm not being patronising to women in the slightest. £24 is a small price to pay for being extracted out of a potentially dangerous situation.

Even if one woman or girl was saved from a dangerous situation by my recommendation, then that would be brilliant.

Thank you ETA for your CycleRescue service!

7 janvier 2026
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you very much for sharing your experience and for recommending Cycle Rescue. With reference to your experience with the AA, you might be interested to know that we offer our own car breakdown product that includes Cycle Rescue by default and at no extra cost. Thanks again for taking the time to give us a review – we are here if you need us.

Noté 5 sur 5 étoiles

The ETA have once again sorted me out.

The ETA have once again sorted everything out smoothly and expediently for me after I was hit at speed from behind by a driver while I was cycling home form work. Tristan, the agent that was handling my claim was great and he and the team helped me to get a replacement bike ordered. Would recommend 100%

22 décembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

We're delighted to have helped get you back on two wheels. Thanks for sharing your experience and for the recommendation.

Noté 5 sur 5 étoiles

Excellent insurance

Very easy to purchase, and excellent value for money.

20 décembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thanks for choosing us and for sharing your experience - we're here if you need us.

Noté 5 sur 5 étoiles

Great cover Great price

Very surprised at the level of cover for the price.
But the proof of the pudding will come when I need to make a claim

12 décembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for choosing us. We are here if you need us.

Noté 5 sur 5 étoiles

Very efficient service

Very efficient service, emails replied to very quickly.
Callum was excellent, professional and also caring, mentioning my stolen bike.
Brilliant service all round.

Thankyou

9 décembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Most of us here know from personal experience how horrible it is to have a bike stolen, so we do everything we can to make our claims process as quick, efficient and humane as possible. Thank you for taking the time to share your experience – we’ll pass your feedback on to Callum and the wider team.

Noté 5 sur 5 étoiles

Excellent Company, Highly Recommend!

Excellent Company, professional, caring and understanding. Easy to deal with and nothing was too much trouble. I would Highly Recommend!

Thank you Team ETA!

3 décembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for your kind words, and for taking the time to share your experience. We are always here to help.

Noté 5 sur 5 étoiles

So pleased with the team at ETA

So pleased with the team at ETA, they dealt with the claim very efficiently and timely. Would certainly recommend them to others.

21 novembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

That's really good to hear, and we will definitely pass your feedback to our claims team. Thank you for taking the time to share your experience – we are here if you need us.

Noté 5 sur 5 étoiles

Easy to set up

It was so easy to set up cover for my e-bike.
I now have peace of mind that my bike is covered should anything untoward happen.
It also includes cycle rescue, which for an e-bike is very helpful.
Well done, ETA !

16 novembre 2025
Avis spontané
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Réponse de ETA Insurance (ETA Services)

Thank you for taking the time to share your experience - we are here if you need us.

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