I had looked at another provider who wanted almost £100 for cover. ETA charged me £39 for comprehensive cover including breakdown. I've looked at the policy documentation and it seems to provide me wi... Voir plus
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Lisez les avis des autres
This is my best insurance experience ever, but do remember to buy a qualified lock. The staff are supportive. When I forgot about sending materials to claim money, they chased after me. I am surprised... Voir plus
L'entreprise a répondu
Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Voir plus
L'entreprise a répondu
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- aussi dans
- Compagnie d'assurance
- Compagnie d'assurance de mobilité
- Compagnie d'assurance de vélos
- Courtier d'assurances
Écrit par l'entreprise
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Écrit par l'entreprise
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Coordonnées de contact
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Royaume-Uni
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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when my mobility scooter broke down and…
when my mobility scooter broke down and i tried calling them for help i was told they could'nt find me on the systum and would'nt send a brake down truck to help me
7 novembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We are very sorry to hear this. We have failsafes in place to ensure situations like this do not occur so we will launch a full investigation into exactly what happened and respond to you directly.
I have taken out ETA bike insurance on…
I have taken out ETA bike insurance on the recommendation of a friend. He used the service recently and told me how pleased he was with it. From his bike breaking down to being taken home, all within 2 hours. £24 a year seems incredible value for this insurance.
12 novembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We launched Cycle Rescue over 30 years ago as the UK's first 24/7 bicycle breakdown recovery service, and it is still going strong. Thank you for taking the time to share your experience.
Easy
Very quick and easy to get insurance, policy sent straight to my inbox, no hassle,
11 novembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
That's what we like to hear! Thank you for taking the time to share your experience.
Very simple.
Very simple to set up. No tech questions, just basic I.D. required. The only annoying thing was the date of birth section. Having to arrow back forty plus years to find the correct date was a bit of a bind, much easier to type it straight in.
2 novembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
Thank you for sharing your experience and for the feedback on the sign-up form - comments like this are very useful for our website designers.
Very efficient
6 mars 2025
Réponse de ETA Insurance (ETA Services)
That's what we like to hear! Thank you for sharing your experience - we are here if you need us.
Excellent service and a good price.
I had 30 days free comp. cover on buying a Jorvik Trike. I wanted to continue with breakdown recovery only. ETA customer services were very helpful and cover obtained at £24.00 annually.
18 octobre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
It's great to have you with us. Thank you for taking the time to share your experience - we are here if you need us.
Bike Insurance
The ETA website was easy to use and the sign-up process was quick
Paul from Enfield
16 octobre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We like to do everything with the least amount of fuss - and less time faffing about on websites is more time to do more interesting things. Many thanks for taking the time to share your experience. We are here if you need us.
Faultless
Fantastic service after my bikes were stolen from my van. The claim was handled quickly and smoothly, all sorted within two weeks. Everyone I dealt with was really helpful, so I’ve gone ahead and insured my new bikes with them again.
1 octobre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
Having a bike stolen is always a horrible experience, but we do all we can to get you back on the road as soon as possible. Many thanks for taking the time to share your experience.
Good service
9 octobre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
That's what we like to hear! Thank you for sharing your experience - we are here if you need us.
This is the first time I’ve used you to…
This is the first time I’ve used you to insure my new mobility scooter I found you very easy to arrange online and I done a lot of research on other companies which came up a lot more expensive and didn’t cover what you do I would highly recommend you to any body who wants to insure there mobility scooter thanks
9 octobre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
Thanks so much for sharing your experience. We’ve designed our mobility scooter insurance to be both comprehensive and great value - that’s why things like breakdown and puncture cover come as standard, with no extra charges. If you have any questions about your new policy, please give us a call - we are here if you need us.
Very good service no problems and a…
Very good service no problems and a very good price +++++
8 octobre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
That's what we like to hear. Many thanks for taking the time to share your experience. We are here if you need us.
Great cover for the price
Competitive price and great cover for my ebike. Very happy customer.
12 août 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
Can't say fairer than that. Thank you for taking the time to share your experience - we are here if you need us.
Returning customer
I had a very good experience with the ETA the last time I owned a car and they were my first choice this time. Having personal cover is great as I drive my husband's car from time to time. My only issue is that the website is not always easy to use.
26 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
Welcome back and thank you for choosing us again. With regards to the website, if you have time please drop us a line with the reasons you found the site tricky to use as this kind of feedback is invaluable.
i had some problems with the application process.application form was simple enough
The application form was simple enough, but was repeatedly rejected as were a couple of my attempts to make the payment . I tried again today and it worked first time.
25 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We're sorry to hear that the payment didn't go through first time. We haven't had any other reports of problems so it is hard for us say what caused it. We are glad you persisted, though. If you ever have problems on our website, please give us a call and we will be able to process the transaction or policy change over the phone.
I've just joined and it was easy and…
I've just joined and it was easy and straightforward to do so. I asked a question and had a prompt reply. The policy papers came through almost immediately.
It gives me peace of mind
19 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We like to do everything with the least amount of fuss, so we're delighted to hear you found it straightforward. Thank you for taking the time to share your experience - we are here if you need us.
So after paying into the system for 10…
So after paying into the system for 10 years, being let down by your computer glitch, yet I've still not have a refund for poor service, Your incompetent. Perhaps I should get in touch with rogue traders
1 août 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We’re very sorry again for the service you received. To clarify, this review relates to the same incident you mentioned in your earlier Trustpilot post, which we have already addressed in detail. We have offered compensation for the inconvenience caused, but if you remain dissatisfied, our policy wording includes the contact details of the insurance industry ombudsman, who can provide independent review.
Great cover ,good price and exactly what I need
I found the process of contacting and completing my application simple and informative. I chose the bike breakdown cover but will be looking into insurance too for my round Britain cycle. The price was very reasonable and the bike cover exactly what I was looking for.
12 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We launched the UK's first cycle breakdown cover over 30 years ago and it's still going strong. We're pleaseed to hear you found the sign-up process easy to use. Don't forget that if you go for the full cycle insurance, Cycle Rescue is included for free so we would refund your unused policy if you decide to make the switch. Thank you for taking the time to leave a review - we are here if you need us.
Back from my motorbike trip to…
Back from my motorbike trip to Portugal, didn't need to use the breakdown cover fortunately but it gave me peace of mind.
4 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review. We cover a lot of motorbike tours so it's helpful to us whenever people spread the word. Thanks again.
Been with ETA for years
Been with ETA for years. Had to recently made a claim which Callum helped me through - great service.
8 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We are pleased to hear it all went smoothly. Thank you for your loyal custom and for taking the time to share your experience.
Comprehensive cover at affordable prices
Comprehensive cover at affordable prices. We bought a mobility scooter policy. ETA’s policy offered broader coverage and greater protection than any of the cheaper budget alternatives. Very easy to purchase on line and the customer care team are easy to contact and very helpful. Would recommend 100%.
3 septembre 2025
Avis spontané
Réponse de ETA Insurance (ETA Services)
We like to offer one comprehensive policy which includes eveything we believe makes a good policy. Thank you for your kind words and for taking the time to share your experience. We are here if you need us.
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