Eternal Wigs  Avis 147

TrustScore 3.5 sur 5

3,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have been very self conscious about my thinning hair, especially as it was front and centre so difficult to hide. From start to finish, the whole experience was exciting and emotional. I am absolute... Voir plus

Noté 5 sur 5 étoiles

Amazing experience from start to finish! The quality of the human hair wig I purchased is incredible so soft, natural looking, and easy to style. I also visited the salon in Scotland, and the staff we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This company has completely restored my confidence. The wig looks so natural that no one can tell I’m wearing one! The salon in Scotland is fantastic—professional, clean, and very welcoming. The staff... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

My friend at prestige hair studios Wicklow bought a wig here, it came dirty used, the wrong colour and the wrong measurements. It cost €967, eternal wigs were made aware of these issues immediately an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de produits capillaires

Écrit par l'entreprise

Hi Welcome to Eternal Wigs,the home of beautiful yet Affordable wigs that won’t break the bank!


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

147 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 84 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

For a few weeks been checking out wigs…

For a few weeks been checking out wigs for Sale. On Monday wig I wanted to buy was £390. Yesterday went into the site because they were having a Sale the same wig is now £800. How can that be.

24 novembre 2023
Avis spontané
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Réponse de Eternal Wigs

Hello Marieyama,The change in price was due to an error on a system,which we were trying to fix.Our prices are back to normal.Thank you

Noté 1 sur 5 étoiles

If you want a good quality wig do not…

If you want a good quality wig do not shop here. I returned my wig because it looked synthetic when it was suppose to be remy hair .I wouldn't give any stars if I could .They are now trying to charge me full price for it when I have returned it and do not want it.There claiming its because it is a coloured wig and won't accept a return on it when it was clearly stated it was one of their blag wig selections.Please beware.

17 octobre 2023
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Réponse de Eternal Wigs

Hello Daniel.
Sorry to hear you are dissatisfied with the wig you received.Our wigs are made with the best quality hair.Also it depends on the wig you chose.I believe you ordered an affordable wig which is a good quality but not as great as our luxury human hair wigs.We have not had complaints about this range of wigs and we sorry to hear you arent happy,We have sent a follow up email about this.
Thanks
Lily

Noté 1 sur 5 étoiles

I have been scammed by this company

I have been scammed by this company, wig received worth £801 it was very poor quality of hair. Possibly synthetic. Knots on the wig have not been bleached giving a very fake look. The hairline has been razored down on either side it is very wide spread. The worse wig i have even purchased in all my 15 years of wearing one. Avoid at all cost. The customer service is shocking I have emailed several times but been ignored and rang so many times too. They originally said they would take it back to bleach the knots and then no further contact. I have been scammed by this company and would like to save anyone else being in the same situation. The wig I received looks nothing like the ones advertised on Instagram and their website. A more reliable company with better quality wigs is moramode.

26 octobre 2023
Avis spontané
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Réponse de Eternal Wigs

Hello Mel,
Sorry to hear about your experience.We are a very reliable company and this is not your first time ordering from us.
We always ensure our wigs are checked before sent out and what we sent to you was a line of luxury wigs which you said was of great quality.
A member of our customer team has emailed you back to resolve this issue and do let us know if you have any other queries.
Mandy

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, quick delivery and wigs are very well made and fantastic quality. Will definitely be buying again. Thank you so much

2 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Lacking customer service

The colour was pictured and described as platinum blonde. Great that's me. The style great, that's me. The chat line was very helpful and gave a positive answer to my many questions. I was happy to proceed with the purchase.
As soon as it arrived everyone new it was not me - totally wrong colour, dark honey blonde. I have written five (5) times asking for advice, could my hairdresser pick out highlights for me to brighten the colour. Sadly I have not even been given the courtesy of an acknowledgement and I keep receiving requests for feedback. Not a happy customer.

5 juin 2023
Noté 5 sur 5 étoiles

Absolutely unreal

Absolutely unreal! best wig I’ve bought in 4 years very very good quality hair. Best price also. Delivered in a few days fast shipping.the owner done her very best to deliver it on time thank you so much I’ll be ordering another soon🫶🏼

29 mai 2023
Noté 5 sur 5 étoiles

So pleased with my new wig!

So pleased with my new wig. It arrived a week or two later than expected but communication was good and I was put at ease by Lily. The lace is a little on the dark side for me but this is by far the best quality wig I’ve ever owned. Received many compliments and I’ve only been wearing it for a couple of days. Thank you eternal wigs!

23 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

I have just ordered my fourth wig with…

I have just ordered my fourth wig with Katie and Eternal Wigs as the human hair wigs grom my experience are undetectable to anyone who does not know me from before I list my natural hair. The human hair wigs smell amazing and look great on when styled correctly. Katie has been incredible from the get go. I have been constantly corresponding with Katie through Whatsapp and the website online chat as on my first order I was desperate for my wog as soon as possible as I did not want my family to know I was ill over Christmas. Katie went above and beyond with the production time and ensuring my wig artived before Christams despite the Royal Mail postal strikes. I cannot thank Katie and her t3am enough.

16 décembre 2022
Avis spontané
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Réponse de Eternal Wigs

Thanks so much Arabella for the kind words.This is much appreciated.

Noté 1 sur 5 étoiles

Do not buy anything from this company

Do not buy anything from this company!
I bought a wig from Eternal Wigs as I have been suffering from hair loss which is obviously stressful enough. I ordered a wig directly from the website and did not ask for any customisations or anything special. The picture looked beautiful and exactly the style and colour I wanted so I was really excited to receive it. The website does state that the colour may not be exact but what I received was much darker than I though it would be and despite the fact that I measured my head carefully according to their own website guidelines to make sure it would fit well, it was far too big. I contacted the company and was basically told that its my fault for ordering the wrong size and they don't offer refunds. I paid almost £400 for a wig that I cant use. Once your order is placed they can basically send you anything and there is nothing that you can do about it. The website also states 100% satisfaction guaranteed. This is also clearly just a marketing tool and has no substance because if you are not satisfied then they don't care. I wish I had never got involved with Eternal Wigs, and if you are considering buying from them I hope that this review protects you from what I have been through.

9 décembre 2022
Avis spontané
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Réponse de Eternal Wigs

Hello Penny,I am sorry to hear that you are not satisfied with your wig.The wig came in the right colour and style.I believe the sizing was the issue you had.We recommend measuring your head size first to ensure you get the accurate size.We have over 4 star rating from our customers and we maintain the strictest quality control before our wig is shipped out.

Noté 5 sur 5 étoiles

I’ve recently been diagnosed with…alopecia

I’ve recently been diagnosed with alopecia and I’m struggling physically and mentally in how I was looking

I have a friend in a similar situation who told me about “Eternal wigs” so I gave it ago and came across the beautiful wig “Amber”

I was very sceptical as it was synthetic but I knew that this was a tester wig to see how I feel, what it feels like on me and I can tell you now that this was the best Decision ever. I am in love with wig not just because it’s beautiful but also it doesn’t come across as fake looking, doesn’t feel fake everyone- is just constantly complementing me and the price is ridiculous!!

Had my first party over the weekend, In front of hundreds of people and no one stared at me.

I’ve already gone and purchased a second wig

Thank you Eternal Wigs for giving me back my gleaming smile ♥️

19 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

My wig is stunning,the style color and…

My wig is stunning,the style color and quality is just what I have been looking for!
I have owned other wigs but this wig from Eternal wigs is the best have ever had! Thanks and will order again!

9 novembre 2022
Avis spontané
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Réponse de Eternal Wigs

Thanks so much for your feedback.Appreciate it

Noté 5 sur 5 étoiles

Absolutely amazing!!

Absolutely amazing!!! 10000% recommend you can’t go wrong if your debating buying one do it you won’t regret it. Whilst having chemotherapy I used wigs from here and they gave me back my confidence made me feel like me again. They are insane quality and you can’t tell you have a wig on!! They are perfect I wouldn’t shop anywhere else for a wig, I’ve bought numerous from them.

1 novembre 2022
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Réponse de Eternal Wigs

We appreciate your feedback.Thanks

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